Easy to work with, On time,…read moreCompetent, Explained everything very well, Clean, I needed to see invoice before I gave them my credit card which they finally were able to provide.

Needed a quick diagnostic and repair of a "frozen" central air unit. Came out first thing Monday am…read moreafter calling and scheduling on a Sunday evening. After doing a comprehensive check on the system, received a call detailing the findings, and a couple options for the repair. Mighty pleased with the professionalism and quick repair. In fact, so impressed, went ahead and signed up for an annual maintenance contract.

Spencer & Brandon came out to troubleshoot a short that left no evidence other than a tripped…read morebreaker--no smoke, no sparks, no hum. I was $200 in the hole from another electrician who checked all the wiring in the attic to no avail. Spencer found the offending circuit under the house in about 2 hours and came up with a creative solution for abandoning the in-wall fault without needing to install a complete new run to the main panel. Well done! Spencer loves challenges and I recommend him highly.

Great Crew, worked hard - had some issues getting started that were out his control; did great work!read more

I contacted Rynell at 7pm on a Wednesday and he was at my house at 8am the next day on a very cold…read moremorning to fix my furnace. He did a great job and even recommended someone else for a separate repair who also did a great job.

Honest, considerate, and high quality. I was working with limited funds and trying to get my house…read moreready to sell. Rynell gave me honest feedback about the work he could provide. After considering, I reached out to him to get the work I could afford. He did an amazing job getting my ac up and running and answered every question I had along the way. Thank you, Rynell.

Bo helped me with a small repair, and I highly recommend this shop! Excellent service with top…read morenotch expertise and kindness. You will not regret giving them a call!!

I spent a great deal of time trying to navigate Sears (for Craftsman ) repairs, and eventually in a…read morechat session, found out that Sears has several service providers to support repairs. I brought my sputtering mower in, and was so surprised that Bo and team submitted the work as warranty as all was approved so no out of pocket expense! But beyond, when I picked up the unit..I had to ask Bo if they brought the right unit out to me..it was cleaned and tuned up to the point of looking and working as if I had a brand new machine! I come from the school of Lean Mfg. and just walking into their shop was pleasant--everything neat, labeled, organized, clean! I was so surprised that Bo wasn't out to charge outrageous money for and in fact suggested that he would try for Warranty approval first. ( I had taken this unit to a shop in Uptown, paid $90 in service fees, Owner had trouble even finding my unit, then told me he spray cleaned the carburetor, worked ok for 1 mowing ). I'm passionate about keeping my lawn up and so to have my mower returned almost like it was new..shiny, clean, and purring... thank you thank you thank you!

Great and knowledgeable staff who are very reliable and punctual to all appointments I have…read morescheduled with them. I heard about them through word of mouth and got a quote from Ed, the owner and they were more affordable than many other businesses around town. I've been VERY happy with my generator and recommend them to everyone! Thanks for all you guys do!

Do not use Comfort Engineered Systems Inc., (Com4t) of New Orleans…read morecom4t.com My mother is 80 with severe mobility issues and after Hurricane Ida, and a recommendation from a longtime close family friend, she finally decided it was time to get a Generac system. In March of 2022 (now September 2022) my mother put a deposit of over half of the total cost of a Generac system through Comfort Engineered Systems (CES) sales agent Geri. We were promised that our system would be installed in August/September 2022. CES has no idea when it will be installed and don't seemed all that concerned. All they they can seem to offer is "Sorry. Don't know. Don't call us we'll call you. You just have to be patient" As hurricane season began I started asking for status updates through phone, text, and emails with little to no response from our sales agent. I started to call CES daily and found out that Geri was no longer with CES. (Even answering basic questions since the sale required repeated contact) This is starting to feel like a scam. CES, and owner Edward Perez, leave me no reason to feel that they will not seek any type of immediate resolution. Nor do I now have any faith in installation or customer service in any capacity. I'd like to know where their own much lauded customer service and professionalism is. Finally I was as able to speak to a person at CES instead of their answering service after calling multiple times a day for several days. Pam from CES told us she might have more info in 2 weeks, but was unable to give any estimate of installation time, and that there are 53 people ahead of us. (Pam at CES, is very friendly, empathetic, and has been trying to make what amends she can. The answering service agents are helpful in their limited capacity) We now need to do extensive repairs underneath our house, and I am unable to schedule this work. This uncertainly of our Generac install could delay both jobs. Were we to seek to cancel, and go with another company, the wait is 4-5 months. Not even to mention our money is now tied up. Obviously CES expects their money as soon as the Generac is installed without delay. We do want this system, but how can we trust CES at this point? Every-time I told my mother I was unable to get updates, I could see her eyes water. When she found out the Geri was no longer there she got so upset I honestly thought I'd have to take her to the hospital she was so distraught. She is worried that she will lose her money. All I can say now is "I'm sorry mom. I don't know. They promise they'll call. They say we just have to be patient. I am trying. It's going to be ok." My father died a few years ago and he was a veteran, worked for the military as a civilian, and was sheet metal worker who worked his way up to management. He was a proud union member, and he would be appalled at the type of experience our family is dealing with. My parents worked hard all their lives and my mother felt that this was worth the expense to have some security and comfort. You'll find a lot of favorable recommendations for CES, but you may find, like me, that CES's promises are hollow. Their promises of great end-to-end customer service don't seem to hold from the beginning, When I spoke with the Generac customer service they seemed surprised. We'll be calling our credit union soon to explore options if there is no speedy and satisfactory resolution available. We realize that so many in our area have suffered a lot due to Hurricane Ida and that we are lucky. We also realize that it's been tough for a lot of business, CES included, for many different reasons that everyone is aware of. If we had even received simple courtesy email updates on delays instead of silence, and the run around, of course we'd have been disappointed, a little miffed maybe, but we wouldn't be so worried and and angry. I've worked in customer service and sales for years and if I gave this kind of service I would have been fired. At this time I've been waiting 10 business days for a call from Edward Perez the owner and was informed he was now out of the office 8 days. They keep giving him the message I guess. No other management has been made available to me to help. I have contacted Generac themselves and their escalation team is trying to help but since CES is an independent contractor they'll do what they can. Generac seems to also be having difficulty speaking someone at CES. They got a healthy deposit but that doesn't seem to matter. *Update I received (via a personalized copy/paste generic form email) a response from owner Ed Perez saying they are now starting to finish Generac systems purchased in September 2021. Again no estimate on when our system will be installed and no apology. Just vague business speak touting their "high quality standards"

Craig's Electrical and Generator: We signed a contract indicating that the job would pass code as…read moredesigned; only to have the Supervisor the 1st work day tell us we would not pass inspection unless more work was done. Craig's nstalled a stand that was the wrong size and took more than a week to install it with increased cost that they did not inform us of. Craig's took 1 month to move 2 condensers. Craig's charged over 2 times what the city charges for permits that they did not inform us. Craig's charged increased fees for work that had not been completed and not part of the contract. Craigs created serious and multiple problems with our HVACs and left us without heat during the snow. When we asked them to stop work and return a portion of our $7,500 deposit they refused and want to charge us more. We want others to know so they do not experience the terrible work by Craig's Electrical and Generator Service. Do NOT do business with Craig's Electrical and Generator Service.

Great service, on time, Knowledgeable. Installed New Generac Generator, works great…read more I'll call then again if ever anything goes wrong

Fantastic customer service! He is extremely responsive to the problem and I would absolutely…read morerecommend them for your needs!

From the owner: We are hear to help you with all your electrical needs our highly trained team of technicians will…read morebe happy to serve you give us a call today 📲 and experience the difference in service❗️ quality doesn’t cost it pays!!

We are new in town and had a difficult time adjusting to the temperature. A regular A/C did not…read morecut it and we searched for solutions. Burkhardt's Air Conditioning was the second company we called and immediately knew we did not have to look any further. They suggested a mini split that created an environment that was similar to what we are accustomed to. They were concerned and helpful throughout the whole installation in regard to placement for optimum comfort and aesthetics. Louie and Ryan of Burkhardt's were friendly, prompt, knowledgeable, and professional. They submitted a complete and thorough estimate at a competitive price. We basically "lucked out" getting to do business w them

Purchasing a whole house generator took a lot of thought and research. We picked Burkhardt because…read morewe felt confident in the product and Burkhardt's excellent service and amazing follow through. Burkhardt worked with us to understand their products and to come to a decision about the best fit for our house. They spent a great deal of time setting up what turned out to be a very easy inspection and installation process. We needed to get new windows and electrical upgrades...all of which could have been a confusing hassle. Burkhardt's organized approach helped us to organize ourselves and carry out these tasks with relative ease. Formalities aside, we enjoyed working with the Burkhardt professionals on a personal level. Their team are great guys, with timely follow through. Their ability to answer questions and concerns inspired confidence that we picked the best business and the nicest people as well. Burkhardt's was genuinely committed to us and delivered on their promises. We would recommend them for air conditioning and generator installation hands down.