Bought a dog for 4000, the dog ended up being very sick and the company will not cover the vet bill…read morewarranty, they will play a triangle game having customers call corporate, AKC insurance sales and the seller. Buyer beware!

Puppy mill supporters! Do not shop here and absolutely DO NOT BUY A PUPPY FROM HERE. This chain is…read morenotorious for keeping poor puppies locked inside those little cages all day for them to eat, sleep, and play in their own feces. Along with that they "work with" the most UNETHICAL breeders- the majority of their puppies go home with health problems or birth defects that are untreatable and these puppies go on to live miserable lives. Do not support petland or backyard breeders/puppy mills!! If you want a purebred dog, find a responsible snd reputable breeder or go to a breed specific rescue, even regular shelters may just have the pet you're looking for and the ones there may need you more than you need them. PLEASE PLEASE PLEASE DO NOT SHOP AT PETLAND!!! (Would give 0 stars if possible)

To everyone who was tricked by the good Google and Yelp reviews for Bellspurr like I was, make sure…read moreyou read the reviews for the previous name she's hiding from: https://www.yelp.com/biz/bellespurr-canyon-lake-2 I bought a 3 month old Maine Coon from Lucy Appel/Bellspurr Maine Coons at the end of January; not even two months later, he passed away from FIP after receiving intensive 24/7 care in the hospital. Upon learning about the poor care she's given her cats in the past from other owners/rescue workers, including knowingly selling a kitten that likely had FIP (and did, in the end) as well as a nasty case of tritrich, and seeing the horrific reviews on Yelp, I asked for a refund instead of another kitten. She refused a refund in any amount, saying that Tofu should've been treated a week ago-a tragic miscommunication on the part of his vet, in which he wrote that Tofu could have FIP in his medical notes from Tofu's last visit and neglected to inform me in person. Of course, part of the reason for this miscommunication was because she has put all her 30+ cats with multiple different owners now on the same wellness plan, where she is the primary plan owner. Communication will go out to her unless someone at the hospital explicitly knows otherwise. The medical records indicate that she is the one who received the email about Tofu's potential FIP. When receiving this email Lucy could have noted it was about Tofu in the subject line and forwarded it to me. Instead she probably just deleted it, as she denies receiving any email. Interestingly enough, Lucy had confided to me over the phone that she had had a kitten of her own die during FIP treatment and that it may have been caused by her own mismanagement of his medication-and now she was blaming me for "leaving [Tofu] without treatment to die a painful death" when I had just spent $3500 trying to save him in spite of a poor prognosis to survive. It was a sharp turn from the empathy she had shown me previously, because now that I had asked for a refund, keeping the money to herself was all that mattered to her. She was also now telling me that Tofu had never been sick, that he had always been the healthy one in the litter. After Tofu's passing, I asked for his SOAP records from the vet. She neglected to disclose to me that: - all her kittens, and her dog, had severe vomiting and diarrhea at one point and that my cat probably suffered the longest from it; fecal tests from a different kitten showed coccidia - my kitten had had continual issues with diarrhea and at one point there were worries about a potential prolapsed rectum - the cold she denied existing was discussed with the vet on the same day In the contract I signed, she promised to deliver him to me vaccinated, microchipped, and that if he died of a genital or congenital defect within 6 months she would replace him. There is no record of him being vaccinated prior, at the hospital or in the papers she gave me, and his medical history states that he was not healthy enough to receive them at the time. He was not microchipped. And based on the fact that she's had other cats with FIP, it's entirely possible that Tofu was genetically more likely to develop it. I'm incredibly heartbroken by the passing of my baby boy, and I feel incredibly betrayed by Lucy Appel, who I trusted to manage her cats with love and be honest with me. Do not buy a cat from her. She cares more about money than the cats. Update in response to Lucy: I don't know why Lucy thinks she has the right to request Tofu's medical history from his vet without my consent and then post it without even having the decency to blur out my personal information. I also don't know why she bothers lying about provable facts, because the record she posted clearly shows a difference between when I get an email vs when she does. I've already confirmed this fact with the vet and they have provably shown the email went to her address. For someone who purports to be sorry for my loss, she's very invested in ignoring all my claims against her to character assassinate me. She is, again, blaming me for the death of my cat, and also intentionally hiding the timestamps of the text messages to make me look worse. Here are the facts: Tofu was hospitalized late afternoon on Monday the 10th, I passed on an offer for unregulated black market medicine Tuesday morning the 11th, and Tofu passed later that afternoon on the 11th. Tofu's condition was so severe that he needed the medication immediately on Monday (unfortunately, the hospital can't keep a supply on hand) or ideally much earlier. In the text messages, Lucy plainly does not care who offered me the medication, what their medical background was, how old the medication was, whether it was scientifically vetted. This really does not bode well for the care she gives her cats. She also repeats her claim here that FIP is not congenital. Google "is FIP genetic" and you'll plainly see that genetics play a rule.

Lucy was absolutely amazing for getting my new kitten! After I submitted an application she reached…read moreout promptly and helped me confirm on which kittens were available and who I could take home. Throughout the entire process she was very sweet and thorough providing a list of the kittens food and general things to help them be more cozy. Lucy hand delivered Mr. Churro right to my local airport and I was able to pick him up and bring him home. He is an absolute sweetheart and very adorable. I've now had him for 3 months and he's only become cuter and sweeter Thank you Lucy for giving me the sweetest baby

Dawn to the rescue! We added a new dog to our 2 dog family and Dawn was just what we needed. She…read morewas on the spot for in person sessions and generously offered pointers for training all three. She provided written protocols as well. Overall great experience! Can't say enough good things!

From the owner: At Just Dogs with Dawn we love dogs! Small, large, furry, hairless, mixed breed, purebred, it…read moredoesn't matter. The fact that we get to help and play with dogs on a daily basis is thrilling for us! We provide in-home dog training, using positive reinforcement techniques only, and we always make sure your dog is having fun! Call now for your FREE in-home consultation.

My husband and I adopted Drake from craigslist a few months ago. We were told that he was a…read morewell-behaved family dog. What we found out, however, was an entirely different story! He bit my husband all the way home from Austin (where we picked him up) and then proceeded to let us know he wasn't potty trained the moment we got to the house. Shortly after, he also let us know he did not like visitors to our apartment. He'd follow them around nipping and growling at their feet relentlessly. We gave him grace for awhile thinking it was the new environment, but after he bit the Petco Trainer during the graduation of Adult 1, we knew we had to do something. From the moment that I called Karma Dog Training, I felt very comfortable. Jeff answered my call and he patiently listened to me explain the situation. He went into detail about dog aggression and referred us to Carolyn. Carolyn was prompt in helping me get scheduled for an appointment and arrived on the decided time. Our first secession was last night. The moment Carolyn arrived I could tell she was perfect for the situation. She is very soft spoken and gentle. My husband and I watched as she went through a series of potential trigger test on him. She isolated sound quickly, which never even occurred to me! Carolyn informed us that Drake's aggression is definitely fear based. She gave us exercises that we can do with our guest to help build his confidence. Also, she walked us through the steps of greeting guest, from the moment they knock on the door. We know that this will be a journey of replacing fearful situations, with positive ones, but I can tell with the tools and advice she gave us, that we have a starting foundation to build on. On a side note, we recently adopted another dog named Elena. We have not had the time to start obedience training with her, and she is only six months. Needless to say, she's quite the wiggle worm. Towards the end of the session, we let her down for the greeting the guest portion. She literally would just plop down in a sit at Carolyn's feet, and spend minutes calmly looking up at her. I was baffled. Her attention span is about two seconds. Overall, we received 10-star customer service! The whole process was fantastic, and we are looking forward to having another session. Let it be known, that I researched, and spoke to over 10 dog trainers/ behaviorists in San Antonio.. and can honestly say my experience with Karma Dog Training was the best! My husband and I have no doubt in our minds that Carolyn will be our go to trainer for any issues here on out.

Kelsey and Danny are wonderful trainers and amazing people. They helped answered question about…read moreour puppy Daisy and helped clarify the situation for us... Danny took Daisy in after we decided to rehome her due to my husband's decline in health. Honestly, we didn't know how to handle the situation,-- because we love her and to love her ; it would be BEST to let her go being in our situation...she was the best puppy I ever had and now she's with a good family. They are wonderful from Jeff the owner to the trainers; Danny and Kelsey ! I would recommend this place and will use them in the future!

Took my dog for a grooming appointment - puppy bath. It's always $20. They charged me for something…read morecalled a ferminator by accident (I assume)...I asked for the manager who wasn't sure if I asked for it, I explained I wanted the same service I always get (on my account), and didn't even know what the heck the ferminator was... lots of back and forth, I explained I would gladly pay for it if I asked for it. She finally took it off my bill after verifying I haven't ever asked for it in previous visit, but the experience wasn't handled professionally. I will never come back to this location again.

I have been taking my pet to Petsmart Grooming at 5345 N 1604 for over a year, same groomer, turns…read moreout I had been getting over charged for over a year because she had a file outlining my pet as difficult! Not one time was it ever mentioned to me in over a year that there was any issue with my dog, NEVER ONCE!! What kind of crazy scam is this? I would suggest no take their pet for service there, prices are already out of control without extra scams.

Horrible customer service. Ellie was the employee who checked me out, she was very rude from the…read moreget go. I went to check out and said "hey, how are you today?" And she did not give a response at all and made an ugly face. After that I asked for my items to be in a bag and she slammed the items into the bag and then threw it on the counter, followed by her throwing the receipt down on the counter instead of just handing it to me. I wanted to give her the benefit of the doubt and just assume she had a bad day, but that's when I looked at other reviews on here and saw her name in multiple one-star reviews.

If there was zero stars that is more appropriate. Ellie was…read morethe only one working and I was the only customer in the store and she truly didn't care for basic customer service. She knocked over items when I asked her questions. Saying the f word on more than occasion. Rolling her eyes, and spoke maybe 3 words to me the whole time I was in there. In reading past reviews this seems like a pattern with this employee. Although they say this is not the standard it obviously is since she continues to act unprofessional and aggressive with customers. Do your self a favor and go to another pet store for your pets needs. There is plenty of options in town with employees who actually enjoy their job and are willing to help, in her own words, you know you can go somewhere else.

One star as in imagine being a loyal client for 10 years, calling a manager to discuss a singular…read moreinteraction related to rudeness from a staff member, and hearing "We love your dog, we just wish we felt the same way about you as clients."

After 10 years of being a Pawderosa customer, they've lost my business for good…read more I am the type of person that likes to build a relationship with a company or service and stay there long term, so it didn't bother me that Pawderosa didn't have all the bells and whistles (like included daycare with boarding and live camera feeds) their competition has. I was a very content customer, other than one issue that I considered relatively minor in the grand scope of things. I've personally referred dozens of people to them over the years, which I now greatly wish I could take back. A few weeks ago, Pawderosa asked their customers to fill out a survey to ostensibly help them improve their service. I filled it out with generally high marks, but did note that the hours of operation are tricky to abide by. The posted hours here on Google are incorrect; they actually close their lobby every day from 12-1, and occasionally other times too for staff trainings or for other reasons. There is no communication with their clients about this other than posting it on their door. I am a business owner, mom to a toddler, and I have 2 pets as well, so trying to find time to drop off my dog without running into their closures has sometimes been an issue for me. I noted that in the survey, and their reply to that was to tell me to call the office if the door is locked and they would facilitate a drop off that way. That solved my problem, and I thought that was the end of that. Fast forward a couple of weeks, and my wife arrived 5 minutes after 12 to drop off our dog. She called me and I said "Oh no worries, they told us just to call them if this happens so I'll do that." I called and they let it ring through a few times, but I kept on trying, as that is what I was instructed to do. They finally answered, I explained the situation, and they told my wife to go ahead and drop off our dog. When she stepped into the office, Hannah was extremely rude to her, ignoring her greetings and admonishing her to mind the posted hours next time. My wife walked away feeling like she had just been sent to the principals office! So of course, I wanted to address this rudeness: I sent an email to one of the managers in hopes that we'd be able to clear the air and receive an apology for the rude treatment. What ensued were some of the most humiliating and awkward conversations my wife and I have ever been party to in a professional setting. Hannah called me from her personal cell phone (perhaps to avoid the call being recorded on the company line, but that is pure speculation) and berated me for 3 minutes straight. She let me know in no uncertain terms that she was not sorry for behaving the way she behaved, and gave me a talking to like I was a disobedient child for calling during their lunch hour as instructed. When I asked who I could escalate this issue to, given that she made NO attempt to smooth this issue over with me, she told me "no one" and that she's the top of the line due to the owner being a busy entrepreneur who doesn't speak with clients. Being a business owner myself, I found that rather shocking. I would never tell any of my customers that I am too busy to speak with them, especially not people that have been loyal to my business for 10 years and spent tens of thousands of dollars at my establishment. But either way, I took the hint. Hannah and Pawderosa management were letting me know that they don't need my business and to not let the door hit me on the way out. Then my wife called, giving them the benefit of the doubt and sure that this was a huge misunderstanding. She spoke with Amanda, who doubled down on Hannah's message, saying that I am "a bad vibe," "hostile," "irritating" and that I am a "problem client." Amanda's idea of fixing this was to cut me out of all future communications and deal exclusively with my wife. She asked what specifically I have done to warrant these descriptions of my character, and Amanda said "well I don't know off the top of my head." When asked if I had ever raised my voice to her or any staff member or used bad language with any of them, Amanda admitted no, I had never done that. So by their own admission, there is actually no evidence of me being anything but cordial and professional with them, besides my "vibe". Safe to say, this was all news to me! I rarely even interact with their staff, outside of sending them reservation request emails and vaccination updates. When I pick up or drop off my dog, it's a 1 minute interaction at most, and I am, as a rule, very sure to say Thank You. So, I scoured my email to see if I had ever been a "problem client" as accused, and I did have some constructive feedback for them in 2017 -- nearly 8 years ago. I suppose that and letting them know on their survey that their hours are inconvenient are enough to throw away a 10 year relationship and make me feel like I'm back in high school being gossiped about by the mean girls.

Very great environment for our puppy who is a neurotic mess. After two days they sent pictures and…read morevideos of her looking like she lived there her whole life. Recommend to anyone who wants trainers who actually care and try to build rapport with your dog before they train them. This makes all the difference.

We waited a full year to share our experience with All Dogs Unleashed to reflect the long-term…read moreimpact on our dogs. While staff were friendly, the program felt largely misrepresented to us. In October 2024, we enrolled our two dogs (8 y/o + 2 y/o) in a 4-week board-and-train program specifically to address resource guarding. Both dogs had a history of resource guarding, which we had managed successfully, but the behavior had recently escalated and we wanted professional support. We were assured multiple times that resource guarding would be addressed through individualized obedience training. Communication during training was limited. We had to initiate contact, and updates generally indicated that the dogs were doing well. No concerns were raised to us about their behavior or suitability for the program. Upon returning home, our younger dog appeared extremely fearful and hesitant, taking nearly 15 minutes to approach us despite reassurance. During the "live demo," commands like "place" were enforced with excessive e-collar corrections. The dogs seemed confused, stressed, and did not appear to have any understanding of the commands being given. Bad manners, like jumping, were still present even during this session. When we asked how resource guarding had been addressed, the sole reason we signed up, the trainer said, "We never saw this behavior ourselves, so it wasn't addressed," without further elaboration. The dogs displayed resource guarding behaviors during this session, and she instructed us to "just use the e-collar whenever they do something you don't want," which directly contradicted advice from the manager that punishing guarding could significantly worsen it. When we raised concerns multiple times both during this session and afterward, we generally felt dismissed and were told for a long time to "let them adjust" before seeking more training. Our youngest began frequently urinating in her crate, a behavior she had never displayed before. When we asked about this, we were recommended to see a vet. They did offer another training session, but we ultimately felt it was not the right decision to continue with them. A veterinarian confirmed her urination was stress-related, consistent with the behaviors we noticed during the return session. She has since required daily anti-anxiety medication for fear-based behaviors that arose immediately after she returned home. Over a year later, their obedience is unchanged from before the program, and we have had to cope with long-term stress and anxiety for our dogs. We spent about $5,000 on a program that failed to address our primary concern and left lasting negative effects on us. We don't recommend this business and encourage anyone seeking professional training to choose a trainer whose approach is tailored to their dogs' specific needs and training goals.