If it were possible to leave less than one star trust me I would. On December 7th I was asked by my…read morelittle brother to go pick up some muck boot field blazer size 10 as a early Christmas present for my husband because they have a hunting trip coming up and he wanted him to go ahead and have them for that. The boots were available at bass pro shop and at academy but after discussing with my husband we decided to go to academy. I went ahead and placed an order online just to make sure they #1 had the size boots I needed but also that we pick them up without any issues. the boots said available for pickup within a hour, so I placed my order at 1:22pm, picked up my mother and best friend and we started making our way to knoxville ( we live an hour outside of Knoxville) we stopped at Texas roadhouse and had a late lunch just to give plenty of time for the order to be filled. Once we got to academy I still hadn't received any emails saying my order was ready so we went inside to look around while waiting. my husband said well let me see the Email with the order and I'll just ask them about it, they told him the order still wasn't ready so we continued to shop for an hour. Myself and my husband, my mother and my best friend all had found items we wanted to purchase so we went to checkout and after checking out I asked the cashier about my order once again (4:30pm) which is long after it said it would be ready. The cashier proceeds to tell me that it still wasn't ready and I kindly asked if there was any way someone could grab my order because we had been waiting awhile now and lived an hour away and she said they were busy and there was nothing they could do right now that I would just have to wait until the order could be picked, I asked if I could just go grab the boots myself and bring it up there to them and she said yes you can do that but you will have to cancel that order and we redo it up here, so then I ask if by canceling my order I would be refunded immediately to repurchase (because it was my little brothers money) and she said no it's 3-5 business days and I explained that I could not do that. The cashier gets on her radio and is speaking to someone about me right infront of me showing her frustration to me without saying it directly to me so at this point I become frustrated and ask if I can speak to a manager and the cashier proceeded to say that it was the manager she was on the radio with and I said ok but can she come up here and actually speak to me and the cashier gets back on the radio and asks the manager to come up front. The manager comes to the front and doesn't even ad me or listen to what I was trying to tell her she talks to the cashier and then looks at me and said I'll go get the boots, so I apologize to the cashier about becoming frustrated at the situation and then move off to the side so the cashier could continue her job without me in the way. Then the cashier comes over to me and says that they do not have size 10 muck boots in stock they only have 12 and 13 and I said well it said you did online because I purchased them, she said she didn't know and I asked if the manager was going to come back and talk to me and she said yes so I continued to stand there and then got back in my phone and did the same process to buy the same boots and it showed size 10 muck boots that could be picked up in a hour among many other sizes that the manager said they didn't have in stock. The manager comes back up to me and says that they do not have the boots in stock and I said why is it still showing online I can place a new order right now for pickup today and she said it's a issue on out end that they had not updated the count or something of the sort and I said that this was beyond frustrating that I specifically drove an hour to come to this store and give them my business to buy these boots that I need for a Christmas present, spent over a hour in this store shopping and giving them more business while being told to wait on my order that was never going to be filled. The manager is standing there listening the whole time with a annoyed look on her face like she could care less about this situation and the inconvenience that I was caused and she says I am sorry but it is the situation, so I asked how long it would take to get the boots I ordered if I waited for them to come in and she tells me that they won't come in, they will cancel the order and then just stares at me. I told her this was one of the worst experiences I've ever had in my life and I would not give academy my business ever again and she just stared and me and then walked away. I have NEVER seen or experienced such horrible customer experience in my life! I completely understand mistakes happen but it's the fact that the cashier nor the manager seemed to have any sympathy or understanding of what had occurred, their attitudes were "well that's not my problem" by far the worst experience I've had.

They have lots of stuff at Academy and a decent amount of staff. The guy who helped our daughter…read morepick out her bike was super nice. She found one she liked and he brought it up front for her to get when we checked out. My husband likes shopping here for ammo and other things he needs too. We got both of our kayaks from here as well.