Even though the dentists (Dr. Ward) and hygienists are very kind and competent, I wish I could…read moreleave this practice but this is the only dental office in a 50-mile radius that is in-network for our insurance. Every visit here is gut-wrenching due to certain office managers. . If they don't cancel the appointment you made six months in advance to fit their schedule, they make you wait 30 minutes or more in their lobby when they could have called you to let you know they were running late. My husband and I moved heaven and earth to accommodate when their hygienist was sick. What was our thanks? Sat in the waiting room for 40 minutes once we arrived (we arrived 10 mins early so 30 minutes. I have never had them call me on time when I arrive promptly for an appointment so here's a tip : if you have to use them like I do just arrive 13 minutes late for every single appointment (their policy is to cancel if you are 15 minutes or more late. That way he will eat into their normal 30 minute wait time and only have to wait about 15 minutes once you arrive. Also make sure that you call before you leave to confirm your appointment and hang onto your appointment cards. I had an appointment card that listed the date and time and when I checked in, I was told that I must have gotten the date or time wrong (blame the customer). When I showed them the card, they just said " I'm sorry we can accommodate you today and we'll try to squeeze you in for an appointment in the next couple of weeks." Bottom line: stay away if you have a choice or until they replace the incompetent front. Great Dentists, generally bad front office staff which is sure to challenge your blood pressure.

Dr Ward is so wonderful and patient. The staff is very professional. Our famiky has been you going…read morehere for years and so thankful how they are always accommodating and helpful for our dentistry needs.

Outstanding service! Incredibly friendly staff and very clean area, great customer service, and…read morethey are always making sure I feel comfortable. I love it! I have been with this office for many many years. May God bless those people! Mariia E.

Howard LaFever I had several teeth pulled on top and bottom…read moreand had upper and lower plates made and finished up on Oct 23, 2025 I have never had such great dental work done during all my 82 years. I had dental work in Ft Lewis Washington April20,1964, and also January 1965 in Nurnberg Germany when in Army. Lived in Canada 24 yrs, and also had dental work, Peoria Illinois also lived 1999 to 2010 getting some work done, Lived in Chicago from Mar.1968 till July 1975. So you can see I found out that Tony D. Clark DMD Is the best I've seen, Of all those places. Great service, and very nice and friendly people there in Ft Walton Beach, FL 32548 850-244-3511

Here is a follow up. Called the office the next day and requested my X-rays and the receptionist…read moresaid no problem just come in and sign a release and we can Give you a CD copy and send them to any dentist office. I went in that afternoon and the salesgirl I found out her name was Lindsey, was sitting there in the front office. I told the receptionist I was there to get my X-rays. She said no problem, just fill out this release and give me your ID and I will get them for you. I filled out the form, but before I handed it in I told the receptionist I was taking a photo of it for my records, then I turned it in. She was very nice, then she started getting my records, then Lindsey got up and went over and told her she can't give me my records they have to go to corporate and the receptionist looked at her confused. The receptionist apologized and Lindsey refused to acknowledge me or speak to me and walked off.i said this is why im going to another office and I'm going to call your corporate office and report you. I left and called their corporate later and they told me there was no evidence I had filled out the paperwork so they couldn't release my records, but they would send me a new one. I told her that was a lie I had filled it out and took a photo of it in their office on their counter so I had proof, they asked me to forward it to them and apologized for the behavior and said they would follow up. I emailed the picture of the release and as of today, 7 days later, I have never received my X-rays as I requested even though I signed and sent the release. They are purposely withholding my medical records that I paid for and I am now reporting the office to the dental board and the BBB for refusal to send me my medical records. DO NOT GO TO THIS OFFICE!!

Not sure why some have had a bad experience. But I can say mine was the best!!! I've got a huge…read morefear of the dentist, they were both kind and compassionate. I was in surgery and had a beautiful new smile in less than two weeks. Thank you so very much to the Drs, office staff and techs. Amazing care that gave me back a beautiful smile.

This was my first visit to Personal Care Family Dentistry, and I only wish I had come here much…read moresooner. From the moment I walked through the door, I felt welcomed. The front desk staff was warm, friendly, and inviting. The hygienist was both professional and personable, and I honestly felt that the cleaning I received was one of the best I've had in a very long time. At my previous dental office, appointments felt rushed -- my cleaning there was finished in about 10 minutes, including X-rays! Dr. J was thorough, professional, and refreshing. He took the time to do a complete exam, made recommendations, and answered my questions without making me feel pressured into additional services like I experienced at my former office. I would highly recommend this office to anyone looking for a caring and professional dental team. You won't be sorry!

The office staff is horrendous. They come and go, but very nasty. We have two insurances and have…read morestayed in a constant battle with this office over billing because they kept billing the wrong one as primary. My husband would call over and over to get it fixed just for them to reverse the primary. Then I get a text telling us we have an unpaid balance of $700 shortly after an appointment that we would have paid before leaving the office if we were told. Text speaks for itself. They also threatened to withhold our records until the balance was paid. Also, do not expect any fillings to stay in. I've lost 2, my husband has had 3 appointments in a month period because his kept falling out. My daughter ended up at Aspen to get hers fixed. I'm tired of fighting with a dentist that will accept both insurances and being mistreated. After calling today for an afternoon appointment and repeatedly offered an 8:30, I was told to just come in December. I have never written a bad review for anyone, but this one is deserving. I only wish that I could post pics of the texts.

I really loved how gentle the dental staff was. I had the same experience as the W U reviewer…read morethough. I've always had excellent teeth and every dentist I've ever gone to has complimented me. Then I went to Wright Parkway and I was told I had severe gingivitis, deadly bacteria, and around 12 cavities. I was told similar things about my kids' teeth. I had to pay out of pocket for everything and every visit led to more issues rather than resolution. I wish I had gotten a second opinion after my first visit there. It would have saved me so much heartache and money.

Dr Susan Welch is THE BEST HOLISTIC DENTIST of ALL! She is very gentile, knowledgeable, &…read moreexperienced. I love her exceptional ALL female staff! Kristen is front desk & got me in same day for an emergency issue, Crissy is THE BEST DENTAL HYGENIST & taught me to shift my lower jaw to better brush back teeth, Madi precisely assists, & awesome Amber does a lil of everything. The office has a Sunday Family BBQ vibe with constant happiness, singing & laughter. I'm so happy I've found my Forever Dentist!

6/12/25. I arrived at Dr. Bartruff office to have a tooth extraction and the removal of an…read moreabscess; before starting the procedure, Dr. Bartruff and his assistant Shannan was very encouraging in helping me to relax and reiterated explicitly what would take place before and after the procedure was done. Dr. Bartruff is highly experienced and proficient as a periodontist. His assistant Shannan is very knowledgeable and experienced as well. I am sincerely grateful to the both of them for their expertise. I would be amiss if I didn't acknowledge the respect and courtesy of the entire staff. EXCELLENT! Again, thank you MB

Absolutely the best dentist I've had in 30 years. Considerate of your time and costs. Most…read morepainless dentist I've ever had. Created a dental insert I was dreading because I thought would be uncomfortable that looks amazing and I don't even know is there.

And the last 3 years he made two different partials one look like buck teeth , the other was…read moreplastic did not work , and also beginning of periodontal disease . The only thing I didn't appreciate I feel like you used to the insurance so now I have to wait another 4 years to get dentures done . If I'd have known before or told to begin with I had a limitation on reoccurrence for insurance I'm going to a different one now.

Saw Dr Suhler for a consult and had X-rays done and had a root canal on my tooth # 7…read more Everything turned out successfully I will go back if my tooth starts to give me pain again

Was never informed via phone or mail of an outstanding balance my insurance didn't cover after…read morepaying $6,000 out of pocket already, had called them myself multiple times and was never mentioned, it would have been paid immediately. Now it is in collections and has put a hit on my credit. My implants also both lost their caps after the first 3 months and 2 years later I'm having to go in due to late complications with my implant failing and becoming infected.