I rarely leave negative reviews, but I feel obligated to warn future guests…read more We rented a home in Portland for a week expecting the amenities that were advertised. Unfortunately, there were multiple maintenance issues throughout our stay, the most significant of which was the complete failure of the air conditioning during a heat advisory. We reported the AC issue immediately. Despite repeated follow-up messages over more than 36 hours, we never received a meaningful update regarding when it would be repaired. The thermostat was set to 70°, but the temperature inside the house reached 83°F by 10:00 PM. None of us slept well, and the home remained without working AC for the remainder of our stay. This wasn't the only issue. The hair dryer that was listed as an amenity was missing. The primary bathroom door was pulling away from the door jamb. Before booking, I specifically asked whether the grill was available because we planned to cook several meals there. I was told it was, but it did not function properly and struggled to grill food. What disappointed me most was the response. After spending more than 24 hours without air conditioning during a heat advisory, the only compensation initially offered was a $100 refund and a late checkout. We did not feel that reflected the impact these issues had on a $2,700 stay. I understand that maintenance issues can happen. What matters is how they're handled. In our case, the problem was never resolved during our stay, communication was poor, and the proposed resolution did not match the severity of the situation. Based on our experience, I cannot recommend this property or iTrip Northwest.

COMPANY HAS A CHANCE TO IMPROVE THIS 1* RATING... We booked…read morean Airbnb that was managed by iTrip and prior to getting to the house everything seemed great. Their response time was good and they confirmed there would be a crib, a pack n play, and a high chair waiting for us. Fast forward to when we arrive at around 4pm. We look around and don't see any of the promised items. I call them and they direct me to look everywhere in all the closets, in a locked closet, etc., and ALL THREE items are nowhere to be found. We have 2 babies under 2, so you can see how much of an issue this would cause (also we would've just brought our own stuff if we needed to...). They say on the phone, oh wow that is not good and I see in our messages that we said all three items would be there, please let me "speak to senior management" and the "owner" and get back to you. Then they respond at around 530 with this long message basically saying "oh the items aren't there, and we should not have said they would be, and we'll look into this matter further and update you, yadda yadda yadda" I text them back immediately and tell them our babies go to sleep about 730 so please update us as soon as possible. We eat dinner, and at 7pm we have not heard from them and I call/text them, no reply until 715 saying "we have not received approval from the owner regarding the baby items, we may not have an update until tomorrow. we'll update asap" blah blah blah So obviously we need to go out and buy pack n plays for our kids now in a small town (Newberg, OR) and luckily buy literally the last pack n play available at the big box store I'm forgetting the name. They specifically say "If you need to purchase cribs for your children, please save the receipt and send it to us. We'll escalate it to our senior management team for reimbursement review". I respond, "no not review, you will reimburse and this is ridiculous." The next morning we get their auto AI "I hope your check in was smooth, first night restful, blah blah blah WE ALWAYS STRIVE TO PROVIDE A 5 STAR STAY EXPERIENCE FOR EVERY GUEST. ANYTHING LESS THAN 5 STAR AND WE FEEL AS IF WE FAILED. IF THERE IS ANYTHING THAT IS AN ISSUE OR THAT WE MIGHT BE ABLE TO TAKE CARE OF FOR YOU PLEASE DON'T HESITATE TO LET US KNOW. YOU CAN ALWAYS CALL OR TEXT DIRECTLY AT 503-230-0534" My response: "Still waiting on the promised items. But thanks for your AI morning message..." Back and forth for the weekend of them continuing to say they apologize and they will escalate to "senior management team" etc blah etc blah. I send them my receipt for $83 and request for partial reimbursement on the Airbnb due to not having appropriate sleeping arrangements as promised. They once again say thanks for sending over, we'll escalate to senior management team, blah blah blah. Our stay ended June 7th. June 10th They say they haven't forgotten about the reimbursement. they're waiting results of "the recent inspection of the home and once they have more info they'll coordinate. they appreciate patience, etc. I immediately respond "What do you mean "awaiting results of the inspection". How is that even related?" I then follow up with Hello? they don't respond. June 18th I realize they have not followed up via text/call/airbnb message. I ask "Hello I'm still waiting on my refund". June 22nd: "Hello? We need our refund please." They never respond. I text their number today June 26th "Hello? We are still waiting on our refund." "Wella, Vic, Chris, Charm, anybody please respond. You are ignoring us. We had to spend $85 and also expect a refund since our airbnb did not have TWO CRIBS that were promised." They finally respond... "Good morning, Upon your check out our team inspected and did not find the purchased items. The refund can only be applied if the items were left there. -Chris, iTrip Northwest" I respond basically: "you never said to leave the items. this is ridiculous." Call them, talk to Chris, he reviews things on his end over the phone and at one point laughs at how we got upset. Again, "he'll talk to sr mgmt". AWAITING RESOLUTION!!

I couldn't be happier with Lucy and Marcie managing my property. They found a tenant for my vacancy…read morein just two weeks after listing--way faster than I expected! They're super quick to handle anything that comes up, whether it's finding tenants, sorting out maintenance, or just keeping me updated. I never have to worry because they take care of everything so efficiently. Trust is a big deal for me, and they've definitely earned mine. They're honest, professional, and always keep things running smoothly. If you're looking for a property management team that's reliable and easy to work with, I highly recommend them!

From the owner: Thompson and Clifford is a property management company working with properties in Portland,…read moreBeaverton, and Bend. We are women founded and combined we have 10+ years experience. Our founders are second-generation property owners who put as much thought and care into their managed properties as they do their own. We work with single-family, multi-family, and vacation/short-term rental properties. Ours plans are customizable so we can cater to your specific needs.

So Cascade Management has acquired landlord ownership over some other affordable housing complexes,…read moreand I am a tenant of one of those new locations. Let's just say, that things with them have not started off on the right footing, because although we received a notice from them, about the acquisition, the notice was given on the exact last day of June this year, June 30th, with rent becoming due on July 1st, the next day. Their notice was extremely vague when it discussed rent payment requirements, such what who we needed to make the deposites payable to, and what other pieces of information us tenants were expected to include on that deposite, but nothing was found anywhere in the notice about where we needed to drop or mail rent to. It only described that "if our unit complex had a designated drop box for rent and work maintenance requests, we could use that. At my unit, I was made aware of no such designated location. But after a long time of trying to contact their new locations office, and absolutely just getting cricket noises as a tangible response, I called their Portland location to where I was finally able to make break through with that issue, eventually resolving it, and hoping nothing else would become problematic. Well since that took place in July, last month, as August came rolling around; I'm finding myself to have another issue with Cascade management, that really didn't need to be as problematic as it is now. I turned in my August rent check on August 1st, at their new designated "Main office location, and have daily since then, been monitoring my bank account to see when my rent check gets taken out, just to give me comfort that it's all been accurately received and dealt with. Welp with checking that, I see that rent has not been withdrawn from my account, even though I delivered the check on August 1st, with it now being August 13th and nothing reflecting rent has shown up on my account. I made sure that no mistakes where made with writing the check out, as well as verifying the accurate nature of the corresponding account and routing numbers tied to my account, to which they've shown themselves to be correct and valid. I didn't leave out any spaces that needed fill ins on the check. So I verified everything I could on my end of the rent check. Now, with everything I mentioned just now, I also made several consecutive attempts to reach out to Cascade Management, both their Portland location and their new office location and the corresponding phone and email information. Moreover, I contacted Jamie (August 1st, 4th & 10th) the portfolio manager and Kim (August 8th & 10th), as well as Cascades Corporate email (August 10th), via multiple emails. In addition to that, I called their Portland location, using their corresponding phone number (August 6th & 10th). All of this because I have been trying to make sure that no issue has been occurring with my rent payments. I want to make sure that everything went through as they should. I know that the reachout attempts I did, may be excessive, but I want to make sure that there hasn't been any rent payment issues. Out of all the contact attempts I have made tirelessly, the only people who gave me any sense of a response, we're the operators who answered when I called the Portland Location. Even though they couldn't be the same people to help give clear responses to my rent questions, I told them I wanted to make sure that there's been no issues, and they haven't been authorized to be able to help specifically with that concern or type of concern. They told me they would elevate this up to Management, the team of whom I've already reached out to via email, and have heard nothing back from. I feel so ignored right now... and over something that should be fucking easy to receive a response for, such as: Yes there's been issue from your rent payment, or no there hasn't been any issues, or something.... I just need a simple response that could say whether or not I need to fix that issue or not. And every single fucking day that no response is given to me via phone or email, is another day to which I worry about the possibility of receiving an eviction notice. If that later thing happens, this is something I will directly take them to court over. Because I will show all the logs I have about all my attempts I've made, to reach out to them about fucking RENT CONCERNS, that they've chosen to ignore.

I unfortunately live at Witherspoon Court in cottage Grove oregon. This has been my residence since…read more1/10/21 and it's been a nightmare but since I'm senior disabled and below poverty line I cannot just get up and leave so I'm stuck waiting till some other place with my application calls me! Management here is more like a warden and I lost all respect for this manager Jonas Clark who has done Nothing but bully, threaten, and do absolutely no work on the outside grounds and apartments are full of bug because of him not weeding and watering the weeds I took Jonas Clark to court once and feel like I'm going to have to do another one but this time sue the corporation Jonas Clark has been ruthlessly injecting himself into everything I do. I'm not the only one who despises him, as he expects complete compliance to all his "rules" without him complying to city ordinances or lease agreement

I'm a realtor in Portland, so I've visited nearly all of the buildings that Bluestone manages and…read moreI've never come across somebody more upbeat and responsive than Taylor Coakley at the Encore! I've had clients buy in her building and rave about what a wonderful asset she is and I know firsthand this is the case. I can't imagine a better building manager...she's always quick to respond and never seems annoyed by even the most tedious questions. I always look forward to seeing her whenever I'm showing places at the Encore and I know her residents feel the same way...some of whom are my lovely clients. Thanks for being such a rockstar, Taylor! We're all lucky to have you.

I've had a very positive experience at Encore, and a big part of that has been the wonderful…read moresupport from management. Taylor Coakley is kind, patient, knowledgeable, and incredibly approachable. Whenever I've had a question or needed assistance, she has always been accessible and willing to take the time to explain things and provide guidance. I really appreciate her professionalism and the way she communicates with residents. Taylor makes it easy to ask questions and feel heard, and I've always felt that she genuinely wants to help. It's reassuring to have someone in management who is both professional and personable. Overall, I'm very appreciative of her efforts and the positive experience she helps create at Encore.

I wrote my original review for Robyn's Nest back in 2016-2017, and they threatened to not renew my…read morelease if I left it up. The company may be in different hands now, but it was still, hands down, the absolute worse rental experience I have ever had. I lived there for about a year with a single mom that lived paycheck to paycheck. She had lived there for a year on a 2 year lease. When it came to renew the lease, they raise the rent 43%! Only a few months later the 10% rental cap was introduced, so what they did is now considered illegal but they felt absolutely justified and said they were doing the right thing. The area was horrible (86th and Woodstock), the unit was old and run down, and they did no renovations and it was next to impossible to get anything fixed. They were just abusing the housing crises and said their reasoning was that the Lents Renewal Fund was being introduced and the area was set to gentrify and increase in value over the next few years so they were raising the rent to reflect what it would be valued at after the 5 year plan was finished. They claimed that they were so generous in allowing the 2 year lease, and that the rental value had indeed increased 43%. Lents is still a terrible area to live in. They knew there was a housing crises, that a lot of people lived paycheck to paycheck and would be unable to afford a move and would be stuck in a slum run by people who do not have the best interest of their tenants or society in mind. Only a few months later the rental cap was introduced into law because of hoards of greedy landlords and PM's were implementing this scummy behavior which is now illegal. We were unable to say the name of the company in the news segment and on my old yelp review otherwise they wouldn't renew the lease. If the lease had renewed in a few months after that time, they could only raise it 10% and would need to provide $1,500 per person on the lease to move if they were to move. I have saved all of the emails from Robyn's Nest and I hope to God the same people are not running it anymore because they were unprofessional, cold, snarky, and just not anyone you would want involved in your life at all, especially regarding housing. If you bring up your complaints at all and expose their awful behavior, they would threaten you with the loss of your current housing. In this area in Lents, most of the properties around us were foreclosed homes that were inhabited by homeless people who destroyed them even more, and there were so many campers that we even had the homeless people squatting on our drive way. They left needles everywhere, had fights and would throw themselves at our house and kept us trapped in there, would mess with our cars, steal from us, etc. Robyn's Nest did absolutely nothing to address it, just ignored it or gave a "deal with it" suggestion. Their maintenance guy was awful. They had one guy who did it all who was creepy and unprofessional, would stare at you and make inappropriate comments, and he was always "booked up" for weeks. When asked about it, they said he was the cheapest they could get and weren't going to get an alternative that would cost them more money. The quality was reflected in the service received. The dishwasher was broken and it took over 3 weeks to get the guy in, and he didn't even get it fixed the first go. I have always rented and I am a good renter who always has paid rent early, never been evicted, i'm never loud or destructive. I used to move at least every year due to work, and this is still, 12 years later, the absolute worse company I have ever rented from. I am surprised they are still in business, but I am not surprised their reviews reflect their poor service. Always look closely at how companies answer poor reviews, especially if their responses are argumentative and hostile- it reflects how they will discuss issues with you if you were to use their service and bring up a complaint. Their responses to poor reviews are defensive and place the blame of the problem on the person making the complaint. They do not accept any responsibility in their actions and use the old, "tough shit" attitude that I experienced with them. A good rental company is one that will do what they can to help, do their best to be fair and care about issues in their properties and their tenants, and actively try to change what people were unhappy with. This is not one of those companies, but there are so many out there that will value your support! This is a link to the news segment that aired. We were told by RN that if we linked their name to the 43% rent increase we would not get our lease renewed, so the segment does not focus on the rent increase, even though they wanted to discuss it more. https://www.kgw.com/article/news/local/abandoned-dogs-increasing-as-homeless-sweep-nears/281007461

During the time I lived there I was giving notice for having too many cars in my driveway when they…read morewere the refrigerator went out they wouldn't help me replace even half of my groceries that I just bought it was a horrible place to live they were horrible Property Management . Would not recommend them at all

Poor management, never get anything fix, trash everywhere, site manager don't clean up this place,…read morelaundry Mat is nasty always dirty. its a dump!!!.

This apartments are real big in the inside. They do need big time up date on everything the floor…read moresqueaks the cabbinets are old school and Windows. The balcony is big but old moldy and infested with carpenter ants & termites. The bathroom big as well problem is the toilet it sweats and builds up with water all over the toilet it has mold behind the toilet wall its nasty I tryed cleaning it up but I can't reach all the way down. The walls need to be painted since I found out my son has lead and is cause by the paint in the apartments. We would be moving soon thank god!. This apartment need better manager as well.

I rented a home managed by Sundance Property Management Inc. at 17108 NW Elk Run Dr, Beaverton, OR…read more97006, from February 2023 to April 30, 2025 -- two full years. I paid rent on time every month through auto-pay and never missed or delayed a single payment. Before moving in, their representative Robert promised the home would be professionally cleaned. However, when I picked up the keys, the home was clearly not cleaned at all. The toilets were covered in dust, the carpet was filthy, the kitchen was greasy, and many parts of the house were visibly damaged. I immediately contacted Robert, and he sent one cleaner who only wiped down the toilets and some glass. The carpet and flooring, the range hood, and the rest of the house were still filthy. They insisted everything had been cleaned -- which was clearly false. At that point, we had already started moving in, and most of our furniture and appliances were stored in the garage. Feeling helpless, I had no choice but to clean the entire place myself just to make it livable. On top of that, the dryer provided in the home was broken. I had my own dryer, which I intended to use. Robert initially said their maintenance team would help remove the broken one and carry my dryer upstairs to install. But when their staff showed up, they refused to do it, saying it's not their job. In the end, I had to move the dryer up and install it myself, which was a lot of effort given the unit was on the second floor. The stove couldn't ignite properly. Even after it was repaired, the issue came back in just a few days, and we had to use a manual lighter to cook for the rest of our tenancy. The range hood was covered with thick grease, which I cleaned myself because Sundance never did. Despite all these problems, I took care of the home responsibly. When I moved out on April 30, 2025, I: * Hired professionals to steam clean all carpets * Cleaned the kitchen, bathrooms, all bedrooms, floors, stairs, baseboards, and railings myself * Notified Sundance that if there were any concerns, I welcomed them to share photo evidence so I could resolve them. I made sure the home was left in much cleaner condition than when I moved in. But at the end of May, I received a charge summary deducting my entire deposit. Their excuses included: unclean house, damaged/stained carpet, untrimmed yard, dirty kitchen, etc. These were false and unreasonable claims. I was furious. I immediately informed them that I had clear photo and video evidence documenting the condition of the home at both move-in and move-out. I stated that I was ready and willing to provide side-by-side comparison photos at any time to prove their claims were false. Despite this, they kept making excuses and have still refused to return my deposit to this day. As of July 30, I still have not received my deposit, far past the legal timeframe. I have already filed a Small Claims Court case, requesting double damages under Oregon law due to their wrongful withholding. I've also filed a complaint with the Oregon Department of Justice, and I plan to make all photo and video evidence public so other renters can see the truth. This company is dishonest, negligent, and exploitative. They take advantage of tenants and ignore the law. If you're currently renting from them and have experienced similar issues, I strongly encourage you to take legal action. If you're considering doing business with them -- DON'T. Sundance Property Management Inc. is the absolute worst property management company I've dealt with -- not even close. Avoid them completely.

I rented from Sundance for over a year, and I absolutely would not recommend. When I initially…read moresigned the lease and picked up the keys, Robert was pleasant and friendly and I was optimistic. The apartment my friend and I rented was in a lovely neighborhood, and a good value. That said, whenever we put in a maintenance request Robert was very slow to respond, and would often dismiss us. Once I submitted A maintenance request through the resident portal with a picture of the broken toilet chain. His email response was, "try resetting the chain." I politely informed him that the chain itself has snapped in two, and I had included a picture to that effect with my maintenance request. His reply was, "oh I didn't look" For the first several months we had issues with the refrigerator leaking. Robert repeatedly sent the same maintenance man out, he was very kind but not able to help. It took multiple maintenance request to get the issue resolved, and many mornings of stepping in a puddle on the floor from the leaky fridge. The homeowner did a terrible job of maintaining the yard and surrounding property, and even though it was brought to Roberts attention on multiple occasions nothing ever changed. When our new neighbor was blasting mariachi at all hours, even though our lease clearly stipulated that quiet hours began at 10, Robert was very dismissive of our complaints. When it was so loud that it could be heard on the other end of a zoom call, Robert simply asked "is that acceptable for daytime?" When I moved out, I was supposed to get my pet deposit back within 30 days. Not only did it take nearly 90 days, when I called Robert to check up on the matter, he was incredibly rude to me and stated he needed to "do research" I was tempted to give a one star review, but the apartment itself was fine and the rent was really reasonable.

I don't normally write reviews, but I rented with this company and had the worst experience with…read morethem out of all the companies I've used. The management had unnecessary hoops to jump through to even move into the rental. They forced us to move in early than the expected date or else they'd give the rental to someone else, the rental itself was disgusting and dirty on move in day. There were dead bugs everywhere and even moss growing out of the window seals.. The property manager did not show any concern on this. And told us not to worry about the carpets as they were never replaced and already had stains (come to find out on move out date that they still charged us for carpets). The company then never got back to us when we had questions or concerns about the home throughout our rental period. Then moving out, they stacked unnecessary procedures on the move out process even though our move in on the home was disgusting. Now, they have not mailed our security deposit back within the legal 30 day period, nor did they give us any documentation on why they held the deposit. No calls or emails back despite our multiple attempts. This company is seriously the worst, I feel like we dealt with crooks.

I agree with the previous review. Communication is hit and miss with them and they never answer…read moretheir phones and unable to leave a voicemail because it's always full. They also can't get their email correspondence correct confusing conversations that never happened.

NOTICE that most of the negative reviews are from tenants! As a property OWNER I can tell you that…read moreCARL and DAN are the BEST there is in Portland. Just call RPM and see for yourself. Time and time again, just so helpful, kind, and knowledgable. SO, SO grateful for CARL and RPM!!!!

Be aware that this company will charge you a 'customer care package' that includes 32$ of mandatory…read morerent reporting per month. I work for a rent reporting company, and can tell you that this service should require an ability to opt-out and is being charged more than twice the normal rate of the rent reporting service. My guess is that it's the client, i.e. Real Property Management, that has made this both mandatory and overpriced so that they take a larger profit share. I would avoid this kind of business practice if you're able.