I would not take my dogs anywhere else. We've been taking our Lhasa Apso to Tracey since she opened…read morein Sun Valley. We gladly followed her to her location in Indian Trail. Tracey is an amazing groomer. She loves dogs, and always does a great job. I have an older dog, and we took her to a big box store's grooming department a few times. She hated it, she would sit and make us drag her through the store. When we get to Tracey's, she hops out of the car and prances into the puppy parlor. She LOVES it there. That makes me feel safe, knowing that she has never hurt my dog, and never would, even unintentionally. Professional grooming with care. We will be customers as long as we have our dogs!

Took my little girl to Tender Grooming today. Tracy and Charlie are excellent groomers. Today was…read moremy first time to see their new location and it is beautiful! As always they were very kind and professional. I will continue to take my babies to Tender Grooming. The best groomers for sure. Thank you for keeping my babies looking nice.

I can't say enough amazing things about this grooming salon and the owner,…read moreAmber! My dog is not the easiest when it comes to grooming--he's anxious, stubborn, and usually won't let anyone near him with clippers. I've tried multiple places before with no success... until now. The owner is incredibly patient, gentle, and clearly experienced. She took the time to earn my dog's trust instead of rushing the process, and that made all the difference. For the first time ever, he actually allowed a full haircut--and came out looking fantastic. It's rare to find someone who truly understands dogs on this level and treats them with such care and respect. If you have a nervous or difficult pup like mine, this is absolutely the place to go. I'm beyond grateful and won't be taking my dog anywhere else!

We decided to try Bubbly Pups for the first time and unfortunately we were very disappointed! Our…read moretwo shih tzus didn't look anything like the dogs on their website! We ended up going right back so they could touch up the cut for one dog, and was also offered a free nail trim on their next visit. The two young ladies at the desk tried to make it right and were very polite and professional. But we've decided not to return!

Clean nice people great grooming and local family business feel they also have fair prices and a…read moredog wash in the back

I took my 6 month old corgi puppy to Barks, Bones, & Biscuits Bakery for grooming, and I couldn't…read morebe happier! Kat did an amazing job--she hand-scissored the cutest little heart shape on his backside and was somehow able to file down his long nails (which I haven't managed before). My pup absolutely loved her, and it's clear she really cares about the dogs she works with. I'll definitely be back. Highly recommend!

My Husky mix has been going to Dogs All Day for close to 2 years now and loves it! He boards with…read morethem as well and always comes home tuckered out. The staff is amazing and really loves the dogs. I have the app where you can watch the dogs via live stream and it's hilarious to tune in and see my dogs' dopey face. Thor had a few weeks last year where I was dropping him off multiple times a week due to being back in the office. I couldn't find him on the cameras, there are a few blind spots, but usually see him a couple times a day. Before I could even ask if something was going on, they pulled me aside when I picked him up and mentioned he was acting a bit anxious and subdued and just not himself. They told me it could be he is just overwhelmed going to daycare more than he is generally used to. After a vet visit (not necessary at all... Lol) and a couple weeks at home he was begging to go back to Daycare. Turns out he really just does get overwhelmed sometimes. Me too buddy! I came in to grab my husky end of last year and the staff member let me know that he was getting a bit overwhelmed again and may need a week or two at home. I loved that they noticed and told me again before I could even inquire. The staff really cares about the dogs and it shows!

We LOVE dogs all day! We have tried out a couple different dog day cares around Charlotte and this…read moreis our favorite and the one my boyfriend and I always take our sweet Cavapoo Norman to! Before they start attending on a daily basis, they need to do a meet and greet. It took us about 3 months to finally get an appointment for our pup. This lasts about 15 minutes and is just to make sure your dog would fit in well. They put him in a room and slowly introduced other dogs to see how they did together. They have cameras with TVs on the lobby so I could watch and see exactly what was going on. He passed! So we could start sending him. They have rooms based on the dogs size. My puppy is just under a year old, so he is in the puppy room!! They are priced around the same as other places we have visited and offer a discount per day for the more days you purchase at once. They also offered a discount (I think it was 20%) if I purchased days the same day as his meet and greet. They also sell dogs toys, treats and food in the lobby. My doggy always comes home exhausted, so you know that's a good sign of a great day! The workers are so nice and love on our puppy just as much as we do! They know him by name and are always so excited when we walk up with him, which makes him more excited to go and is a nice personal touch! My favorite things about dogs all day: 1. You don't have to make a reservation. A lot of times we don't decide until the night before or morning of that we need/want to take Norman. Other places where you have to reserve a space for, are typically booked by that point so it's so nice that we don't have to worry about that and can just bring him in. 2. They have cameras that you can access via app (you do have to pay a monthly fee of a couple dollars for the phone app), or for free on their website, or via the TVs in the lobby. It's always fun to access the camera during the day and see how he's doing! 3. They are mostly outside They also do boarding and grooming, but we have never used them for that. Highly recommend dogs all day!!!!!

The lady I talked to was so helpful and answered all of my many questions! They did a GREAT job…read morecutting my dogs hair and I loved that he was only there a couple of hours! Definitely going back!

Everything is amazing! Fantastic customer service! The entire staff is friendly and treats my dog…read morelike a queen. They perform top notch grooming. Fiona always gets compliments on her "look" we have been a customer for 4 years.

Has been grooming our Cavapoo 4+ years! Very happy with their service. Attentive, our dog isn't…read morestressed out when he sees where we are. Tammy and her staff are great!

We typically go out of our way to support smaller businesses rather than just defaulting to chains…read moreas we understand how challenging it is for a small or family run business, especially in today's climate, but in no circumstance should one be expected to overlook poor customer service just beacuse a place is a small business, or because we are all dealing with Covid, as a smile, good communication skills, listening to understand and apologizing for one's mistakes has nothing to do with being a big or small business, so it is unfortunate that our experience with Pampered Paws contained none of the above mentioned things that should be a given if a business expects to not only survive, but actually thrive in today's environment. After picking up our four legged family member we communicated that we were not pleased with the cut and the multiple requested services that were either forgotten and/or not completed fully and boy did things go downhill from there. It is a sign of poor customer service and lack of compassion and empathy in my opinion when you bring an issue about the service to someone's attention and are met with excuses and invalidating statements such as "All my customers love me", "I have never had a complaint", "You can ask anyone and they all have great things to say about me", "I am the most (fill in the blank) person you will ever meet", "I feel like you are the type of person who just complains about everything" and "I have been doing this for 20 years, so I know what I am doing", as these statements reek of defensiveness and rationalization, rather than simply acknowledging the issues, apologizing and vowing to do better moving forward. The former results in a negative experience and a lost customer, while the latter results in a second chance. Unfortunately this place lacks not only basic customer service skills, but comes off with a condescending and dismissive attitude that I would not want myself nor my pet to be around, because if that is how someone comes off in my presence, I don't want to imagine how that might act when I am not around, especially when their job is supposed to involve compassion, understanding and patience. Yes, we should support small businesses, and yes times are tough due to Covid, but no that does not mean we should settle for "less than" as basic manners don't get a pass just because of the times, as they should be a value that we carry with us at all times, because adversity doesn't just test character, it reveals it.

1. We scheduled a mobile grooming session and it is just a house call where he cleans the dog at…read moreyour house. Well we were unaware so we were willing to bring our dogs to him. 2. He cancelled our original appointment morning of and had to reschedule. (No big deal just inconvenient) 3. He quoted me $55 for our lab and $95 for a deshedding for our husky ($150) and then when we went to pay the lab ended up being $65...we were not made aware of this beforehand. 4. The appointment was at his house at 9am and he wasn't even there when I arrived, showed up around 9:15am and then charged us a late fee($20) for showing up 20 minutes after he told us they were done. The whole process was very hectic and unprofessional. The 2 stars are because the dogs are all cleaned up!

I was searching for a new groomer for my new puppy and preferably one that was close to me. After a…read morequick Yelp search, I came upon Shear Essence. They are a boutique grooming studio in South End. Booking an appointment online was quick and easy. When I arrived for my appointment, Nikki was ready to take Miles. We did a quick consult for what he needed and then she was off to do her thing. I picked up Miles an hour later and he looked so good and he smelled so good. Nikki did a great job with his hair cut and also getting him acclimated to grooming since he's a puppy and had never experienced grooming before. Nikki was very loving with Miles. I'm highly satisfied with their service and with his bath and cut. They are definitely going to be my permanent groomers. Also they have a store front and they do mobile grooming for an additional fee.

An amazing experience, bring your dog here!!!!! It was easy to make an appointment online. The…read moreladies at the front desk were all very friendly and the groomer made sure she knew exactly what we wanted. She did SUCH a great job!!! He looks adorable. He's a doodle and had some matting and she was able to shave just where he was matted and leave everything else fairly long (like I asked). Typically when I pick him up from other groomers, he is completely shaved from being matted but not here. He is so soft and fluffy. I also love that they are a stay and play!! So you can drop your dog off at any point, and pick them up at any point during business hours. No late fees, no extra charges!!! I love this- I always hate planning my day around when my dog is going to be ready at other groomers. It seemed like the dogs were just wandering around the grooming area and there was a little area for strictly playing, but it's not like they take them to a separate room or outside, but I still love how they socialize and aren't caged!! It was pricy- at other groomers I have paid $80-$90 for a groom and here it was $105, but that also includes getting to play and socialize for as long as you need, so I think it's worth it!! I will note, they charge a 4% credit card fee if you use one. But they don't if you Venmo or pay cash. We will definitely be back!

I brought my dog here for a full groom. They told me it would be $80-$100 based on his size. When I…read morearrived the environment felt very stressed from so many dogs barking. I was told he would be ready in 4 hours. I called after 4 hours and they said they were starting him then. After 6 hours he was ready for pick up and then they told me it cost $120!!! I could tell my dog was stressed and he was shaking. I would like to say that the groomer was amazing. She came out and talked to me about what I wanted before dropping him off and called me when he was ready and was so sweet. I think the management is over booking things. If I dropped my dog off at 10am and he isn't ready until 4pm that is ridiculous. I will not be going back .