since i got this mattress i have not had 1 night of comfort or sleep, ever morning i wake up sore…read moreand and pain lasts hours. the bed i tried in store felt great, but the one delivered didn't feel anything like i tried in store

I bought a thick "orthopedic" mattress. I told the salesman that I could not buy that mattress…read morebecause I had a bulging disc and needed support. He said that I could still buy that mattress even though it is thick because it would still support my back enough. It DID NOT provide enough support. It was too soft. I should have trusted my own instinct and never listened to the sales person. So I had to pay a lot of money to exchange the mattress because they, of course, have themselves covered legally. Big mistake. And it is too bad. I have bought their basic mattress before and it was a good value. But I would never shop at Original Mattress Factory again.

Let me start by saying that my wife and I shopped many stores for a mattress and the Original…read moreMattress Factory had the best price and best quality by far. The team that delivered my mattress and hauled away my old mattress scored a 10 out of 10. My low score goes to the store manager. She was an older woman with shoulder length blond hair - just so you know who I am talking about. We shopped the store in November and then went back the first week of March to place our order. The models of the mattress had slightly changed from November. I asked the sales rep about some of the features and differences between the old model and the new model. He struggled to answer my questions, and she came out of the back to help him. In my opinion she then belittled him, talked down to him and was verbally abusive. She kept telling him that he was providing me with incorrect information and that he needed to read what was on his spec sheet. She had him totally flustered. I have managed very large staffs for large companies and if any one of my managers talked to an employee like that, they would have been looking for a job the next day. I should have walked out and went to the Original Mattress Factory in Mason. Isn't it funny how one bad egg can spoil your opinion of a company?

We are loving our firm mattress. Well built, solid, will last for many years. We stuck a mattress…read moretopper on it just to add a little cush. Sales staff told you real information and was not pushy. They also explained their products with knowledge.

Great service and a great value!…read more When looking for new furniture for the house, this is always our first stop. At Riley's, you're not going to find your highest and, custom-made, handcrafted furniture. What you will find is durable, Quality Furniture at an affordable price that is perfect for a growing Family. We've purchased couches, bedroom sets, tables and other items at Riley's throughout the years. The staff has always been fantastic. They don't Hound you but they are always there to help. They make their presence known, they guide you to the areas that you want to be and they let you do your own browsing. When it comes to couches and some other upholstered furniture, you typically have a number of options for upholstery textures, colors and patterns. A lot of these are at no extra charge. Delivery and assembly is also very affordable. A lot of the wood furniture, tables and bedroom sets and the like, they are particle board and laminated. But again, very durable and great for a growing family. With a growing family, you don't always have little ones who are as considerate about the furniture as the people paying for it might be. That being the case, you probably don't want to go out and spend $10,000 on a bedroom set for a small child. Like most furniture stores, Riley's has deals going almost all of the time. Often times there are interest free options to pay overtime. Would I go back? Definitely. Like I said, this is a regular stop for us when we're Furniture shopping. I'd highly recommend checking out Riley's first.

I am writing on behalf of my elderly parents. A shout out to Bruce and all of the employees at…read moreRiley's for treating my parents just right even when things didn't go just right-not because of Riley's just circumstantial things. In the end, Riley's did an outstanding job managing my parents' situation. It is appreciated by this daughter, and for this alone, I will make my way to Riley's to shop when I need furniture. Superb customer service if you are looking or if you are buying. Consider shopping Riley's the next time you need a recliner or furniture for any room :) Thanks again to the team.

We got the bait and switch pricing on a mattress set. Was told one price of $3958.00, asked if…read morethat was the best price. After a long wait, the price came in at $4257.00. The experienced salesman said he must have miss quoted. My mouth dropped. He knew by my facial expression that I must have heard something wrong. We went out to a competitor and bought the same mattress, an adjustable frame and other add ons for LESS than the original verbal quote. We will not step back in Mattress Firm Bridgewater Falls store ever again!

The salesperson did a great job steering us in the right direction to find the perfect mattress for…read moreour spare bedroom. Not too hard and not too soft.

!!!!!!0 stars !!!!!! AVOID THIS PLACE AT ALL COSTS! This…read morebusiness is full of lies! They will sell you an item that isn't in stock just to say it will be here in 6-8 weeks. But here's the kicker when your order doesn't arrive and it's been 12 weeks they will tell you it's the manufactur's issue and not there's. They also will keep telling you we have a truck coming on Friday and it seems to be every Friday but seems to never come. What a joke. Then they will try to offer you an old ass floor model at full price. lmfao. I can't stress enough how much of a headache this establishment is. Also to note 90% of there customer service is done by text messaging. This place is a scam !!!!! John Matarese needs to Investigate this place. Straight up liars!

I bought a couch this weekend from Roland at the West Chester location. When I originally started…read morethis process I was interested in a couch they did not have in stock and were able to provide me with some comparable alternatives. Upon arrival the process was smooth and easy, I got to inspect the couch we loaded up my truck and were good to go. Roland and the other employees helping were friendly and helpful.

There will never be enough characters allowed to fully express the experience I had today with…read moreCameron (store manager). I only had to say once what I was looking for and within 5 minutes he gave me 3 choices. The most impactful was the suggestion of the queen size platform frame. As soon as I got it set up at home, the extra room for storage that he'd mentioned was clear. This felt like some kind of 'gift with purchase' because clearly this frame is a cleaner option (to a box frame) as well. Please visit this location and meet Cameron. He's incredibly attentive and kind and obviously overqualified to be anywhere other than head of customer engagement. The care and concern, coupled with his level of comprehension of a customer's need/s, is incredible. The money I spent/SAVED will never match what I received today.

My husband and I had a great experience. Our sales woman was very knowledgeable and nice.read more

Today I was going to buy a mattress. First time purchasing online. Didn't understand that the free…read morebase didn't come with whatever you buy that's $500 or more. It wouldn't accept the code ELEVATE, so I then called the store. When I explained the situation the woman Val started laughing at me! "No ma'am you can't make up your own cart to get the deal!" All the while she was laughing as she spoke. The ultimate rudeness. Seriously?! I have never had somebody laugh at me before because I didn't understand that the deal didn't come with anything that you buy that's $500 or more only with certain mattresses. So I hung up and deleted my cart. I will shop elsewhere.

Tod was a great sales person. Very knowledgeable and courteous. Not pushy or aggressive like most…read moreother bedding shops. Delivery was 2 days after purchase and on a Sunday, which worked perfectly for me. Would recommend this store and Sales person!