No pressure sales staff! These folks should be cloned! Knowledgeable, courteous, relatable, but…read morebest of all, low pressure! I will be back when ready to buy. Hope Gill will still be there!

This place is a disaster. Do NOT take your car there or purchase a car from them. I purchased a car…read morefrom them last October, and the whole experience was horrific. The dealership is filled with shady staff and incompetent mechanics, with trash and other crap all over the outside of the building. The car they tried to sell me had warped brake rotors and worn brake pads, even after they "checked it over" for sale, which I only caught on the test drive. I had them replace the rotors and pads, which they assured me would be OEM parts (they have a Toyota dealership in their network, and I bought a Toyota.) They proceeded to replace those parts with the cheapest crap you could find on amazon, and didn't even tighten the caliper bolts correctly, as one fell out while I was driving a couple of weeks later meaning my brakes could have failed suddenly... a serious and potentially fatal transgression. They changed the oil for me but did not replace the oil change underbody access panel before I took it home, only for me not to notice until the next oil change. The car did not come with the factory jack, and they proceeded to try and stuff an Amazon special POS into the trunk, only for me to catch them and demand the correct one. And when they assured me the car was ready for pickup, I drove the two hours there only to have to wait another THREE hours for the car to be ready for me to take home. This dealership is a mess, a huge liability and a gigantic pain in the ass. Its no wonder the dealership is currently for sale! Knock it down!

I bought a used mini and loved it! After driving it for less than a week, the transmission froze,…read moreand I was distraught. Then a miracle happened. I contacted them, and after much back and forth, and their having to deal with me in a stressed and angry state, they offered to help fix it. The cost of the new transmission and labor is going to be $1700. They said they would cover up to $1500, and anything after that would be on me. Totally fair. I never in a million years thought that people had so much integrity. I thought the world had lost that. Several of my friends read some scathing reviews of the place, and it made me terrified they were just going to wash their hands of it, but no. I will definitely go back here when I need another car.

Tried to stop by to look at a few cars. Sign said open but no one was there. Not sure how they sell…read morecars when no one is there during business hours and the doors are locked.

As others have said bill is a straight scammer or just fully incompetent in his job? put the wrong…read moreheadlight in my car also fully lied about the state of my engine and tried to sell me tons of work that needed to be done took it two other shops who both agreed that no issues where present that he claimed. I am not putting my name as Bill has been known to harass customers who leave him truthful reviews.

diagnostic fee "even if we find nothing" in a tone that was very off putting. I said that was fine…read moreand I started describing the issues. He rolled his eyes at me when I was trying to explain the issues and tried taking over me. I asked for my keys and walked out. This is my second time at unique Ford and 2nd bad experience. What kind of service department doesn't want to help diagnose issues and help people fix their cars? Pretty sure the guys name was Robert. Robert when you read this, you are a twerp and childish and the way you talked to my wife oh the phone after is pathetic when she asked who was working this morning at the front desk: "that is a very odd question and there are 3 of us here... You can talk to my service manager." He knew we were taking about him. Bill his boss said it was a miscommunication... So Robert is just rude to all customers and Bill is on board with this? This place is horrible, don't give them any money. You have options in the area such as Grapone and Auto fare. Stay away from Unique Ford.

Tried to be a loyal customer. Like the mechanics and their work is unmatched. Go to pay the bill on…read more3 occasions and there is a charge of $30.00 foe shop supplies on all 3 occasions. I understand that there are certain items that need to be charged for under this category I've experienced this at other shops but not virtually 30% of the bill. Needless to say I am done there. Would not recommend this shop unless you are willing to spend $30 to get in the door.

First, I'd like to say mechanics get a bad rap from only a few. It's hard work to be a stella auto…read moremechanic. It's hot, it's cold, it's dirty, customers usually don't know jack and are suspicious and hate paying big bucks usually via ignorance and the story goes on and on. If you find a stella shop stick with it and gift them occasionally. Began having service done at the PP a little over a year ago. Reason: I had a 2010 Ford Fusion inspected at another local garage and some additional service requested. I was satisfied for the most part. But one thing stood out from the service. I requested a transmission fluid and filter change. The owner said he would not recco it until I had the Trans cooling line replaced as it was leaking. Total line and replacement cost was $650.00. I fell out of bed! The section of the line that was leaking was a small rubber section at the radiator. This is a long dual line with a 6" rubber section. Very expensive and labor to install. He showed me where it was leaking. I passed on the line. The car is 12 yrs old. I won't keep it more than 2 more yrs. then another car purchase that's 2 yrs or less old. With that in mind on to a 2nd opinion. I ended up two wks later at the recommendation of my son at the PP. I explain. He gets his LED headlamp and looks down at the line. Oh I see it. Small leak. I can replace another rubber section that will last as long as you have the car. $100! He asks when was the last time you changed the trans fluid. Never! I'll change it for you if you waive any issues after the change. I say why? He explains. I don't get the trans change. I still think why? A couple of wks later on YouTube my favorite Scotty Kilner the Toyota/Lexus guy (most reliable cars ever made) made a video on why not to change trans fluid if you never changed it over 100K miles. I look further and it's true. You should not. If you do save the old fluid. These guys at the PP know their stuff. They realized and were in sympathy of my thoughts: it's an old car and it's going soon. Some places only repair how the OEM engineers designed it and some improvise. Which way is correct? As a matter of (fact) it depends on the issue and the age of the car; Secondly, the original design is not always the best way or the only way to repair; (watch Ray Rainman on YouTube); Thirdly, if another way is just as good or better and you can save the customer hard earned cash, that's just good business sense and a win-win for all. Few think outside the box while others just follow the original design. This one thing as well as quality service, won my business.

Not trying to say anything bad about this service station, but it is NOT a full service gas…read morestation. Waited in my car for a full 3 minutes for someone to come out. I have a sprained ankle and wanted to use full service to fill my tank. Normally I pump my own. Just a heads up to the handicap or disabled.

Had my car inspected there 3 years in a row I went today he seemed a little mad because I couldn't…read morejust drop off the car I had to wait for it he came out and told me the bumper needed to be repaired and a brake line that I put glue to hold it in place because I couldn't put the clamp back on I remember his dad very nice man he used to joke around and read the newspaper and offer it to me to read I think he's right about what the car needs he just seemed like he was pissed off about something but they have a very nice place to go to get your car worked on I would recommend them they are honest and I'm getting my bumper fixed in my brake line and I'm going back to see them to get my sticker thank you for being nice to me Cindy Manchester New Hampshire

I Bought a red 2010 Volkswagen Jetta here last year and had an overall good experience. The vehicle…read morehad incredibly low mileage for its age and I'm guessing it was a trade in for someone who barely drove it. Excellent condition and good luck so far (knock on wood) thanks mike!

We helped our son shop for a car and Mike was great to work with. Easy to work with, fair pricing,…read moreand gave us great confidence in our son's purchase.

AVOID LIKE THE PLAGUE…read more Customer service is close to nonexistent, what little interaction you will have is by staff that give the appearance they would rather be anywhere but there doing anything but helping you What is FAR FAR worse however is the OUTRIGHT LIES you will be told in order to get you to buy a part. I needed a BCM for a 96 Jeep. I was advised that it could be returned if it was incompatible with my Jeep. Turns out that I didn't need the part itself, nor could I install it anyway because it would have changed my mileage, AND I would have had to have replaced or reprogrammed the chip I'm my keys. (I was advised of none of this by Herbert's) The day I took it in, with the receipt in hand, to return the part I was advised that they wouldn't return it because it had been obviously tampered with, I was given some B.S. about how they mark their plugs and this one didn't have any of their markings on them, the case itself was pointed out and the guy behind the counter told me it was obviously tampered with, he could tell by looking at it... Then came the giant lie... The same guy that sold me the part in Jan tells me "but even if it wasn't, we can't return stuff like this anyway, we don't have a return policy for computers and brain boxes" I know for a fact the bcm was not tampered with and while pointing this out to the staff and trying to ask clarifying questions I was brushed off and treated like I was trying to scam them. I warned my mechanic that they just accused him of being a thief and he assures me they will not get his companies business anymore. I will NEVER buy another part from them, EVER. I would rather buy a part brand new or over cost than return to this place. They are liars and cons. AVOID AT ALL COSTS

If you want to be treated badly go to Hebert's We bought a…read moretransfer case and they pulled that morning and brought it to my truck it hadn't been cleaned up. It turned out I needed a transmission not a transfer case. So I asked if I could trade it towards the transmission and they said bring it down. When my grandson and I got there they said bring around the side. The guy came to take it out and said to wait and got the boss who said they would never sell anything that looked like that and I swapped it and I was a liar in front of my grandson. And it only got worse from there. Never shop at Hebert's

Hope I never have to use an autobody shop, if I do this will be the place. They did all the work…read morefrom having a rental for me and pick up when I was done using it. Work was fast and well quality work. Perk was detailing the car and paint touch up on some scratches that were not related to the accident.

The Body Shop is under new ownership. I must say the quality of work hasn't changed and if…read moreanything it may have improved. I've been dealing with Jimmy (previous owner) since he was on the West side and never was disappointed. The new owners are great to deal with and i highly recommend. A+++