Outstanding service we were 3 days from our Montana vacation. One of the coaches had a transfer…read moreswitch fail. A lot of burnt wires and the inverter damaged too. They got it in first thing Wednesday morning and it was ready to leave Friday by 6:30 PM! Saved our trip no cancelled reservations Great job fast and professional

We bought our awning fabric at Rec Pro then brought our Sunseeker to Dusty at All Brands Rv. It…read morewas an amazing experience. His crew of 3 guys removed our old awning then replaced with the new fabric . Even though it took longer than anticipated Dusty still honored his quote. Just talking to this man we realized we had met a knowabl and truthful person. We are from Florida and were visiting but we would maker this trip again to have such great customer service.

We had all brands RV in elk hart do a lot of work in our 2006 Fleetwood excursion motor home. We…read morejust love the work they did. Our old motor home looks amazing and fresh. Removed a sofa and loveseat. Replaced a sofa with two person wall hugging recliners. Perfect. Had a fireplace cabinet made to exactly fit where the loveseat was. Wonderful. we have heat and ambiance on cool days. In addition to that hand made cabinet, they added a smart tv which slides down when not in use. Repaired a gas leak in our fridge and repaired the sealed compartment. Removed an old tv from above our windshield that we didn't like the location. They built a new cabinet there to fill the space and matched our woodwork! To top that off, we had them tear out old walls and replace them with fresh new walls. Put in a smart tv to replace the old tv in bedroom. Rewired all the satellite and antenna wires. They also found a gas leak under our RV and fixed it. We just can't say enough about the work and craftsmanship. If I could, I would give ten stars. Better than we ever imagined.

Problems with the 2251LE, Forester by Forest River: RV…read moreis missing running boards so that a handicap person is unable to get in or out of vehicle. This is an ADA issue requiring me to carry a stool on a rope for the driver's side entry; RV has manual side mirror instead of inside electronic adjustment ability; There is NO spare tire. One could be stranded on the highway or "two" callouts may need to be made to auto club to move tires around. This could mean you are driving on 3 of 4 rear tires exceeding manufacture limits; Workmanship issue: (1) Found a DRILL BIT stuck in the BLACK sewer tank valve causing sewer to dump in front of business. Radio with limited range. (2) Dealer found radio antenna not connected. Still weak; Navigation system is worthless. Unit locks entire system; streets may be missing (one); had to put is an address two blocks away to navigate; unit shows "inadequate memory." Step inside coach difficult for handicap person. Nothing to hold onto within coach; The toilet area is too small for larger (handicap) persons; RV comes with one coach battery. I paid to add the second battery; First RV after owned three others, that I had to install my own bathroom hardware; There is no interior light switch by entry door. You must enter in dark to find switches; There are inadequate 110 AC plugs (3) within RV. You must string an extension cord across aisle from kitchen sink to table; etc. Forest River claimed that this was the way the dealers ordered the RV unit. In my opinion, Forest River should be responsible for the products that leave their facility. On the positive side, the RV looks good, but see above.

I just called the only number that is listed anywhere and talked to a receptionist who told me the…read moreforest river legacy series has been discontinued. I wanted to work with Forest River and build one from scratch into a super trailer of sorts. But not only is it difficult to find a phone number to anyone there's no contact information. Only a vicious circle of pages to click on going absolutely nowhere.

We own a used Cruiser 2552, we have gotten help and repair and a tour when we took the Coach in. No…read morecomplaints! Picture below adding new awning, Coach didn't have one. Shop is clean and efficient.

Incompetence and indifference a bad combo. Bought a used unit they had taken on trade. Unit well…read morecared for with low miles. Ensured multiple times how unit had been winterized, oil changed, and that unit was ready to roll. Asked twice if a pre-delivery inspection checklist was utilized. Ensured they did so, and that it was completely ready to go. Took unit straight to outdoor storage for 3 weeks and had several days of freezing temps. Weather warmed for a short time, so we used the RV. Discovered unit had not been winterized, grey tank was ~2/3 full, black tank ~1/3, no anti-freeze in pipes, oil not changed, generator exhaust pipe was hanging loose below unit, all tires low air pressure. Brought unit back expecting nothing more than an explanation of how this happened, an apology and a quick fix of these items. No apology, empathy or taking of responsibility. Reluctantly agreed to fix the items but made us leave it without a clear return date, which ruined our planned Thanksgiving trip. Upon pickup, thought we would get a better explanation and some kind of apology, maybe a wash of the RV to make us feel a bit better... but instead, more excuses, double talk, indifference and attitude. Do yourself a favor and avoid this place... we are certain, the same stuff is happening with their own Phoenix products. Quality assurance and customer service would be evident throughout the company if they were important to them! Like Share

No customer service! Received broken part. Filled out return ticket and emailed pictures. No…read moreresponse! Called several time, only to get a recorded message. No response to messages! Worst online ordering experience I have had!

Terrible decision to order from them. They make it impossible to return an order if you get the…read morewrong part. They wait and stall and won't reply with instructions until the return window of time expires. Do not use this vendor. They are so typical of the RV industry in general. Big promises but nothing more than stone wall until the consumer gives up and goes away. Zero or negative stars if possible

I ordered a Combo CO/LP Alarm Detector to replace our expired unit. The price was very reasonable…read more I placed the order on 11-11-2025 and received the exact unit in new condition on 11-17-2025. A day earlier than they had promised. Not difficult to install and works great. They had also stated the unit expiration date would be 2030 or later (These units expire in 5 years) and it was 2030 as indicated in the product information.

ordered 2 accordian doors for Rv, didn't fit the interior bathroom so decided to send the one that…read morewas not opened back. be very Aware that you are responsible for the return shipping fee. be very aware that you will also be charged a restocking fee at 50% if you have "attempted" to install. at the cost of shipping now, it's a lot of money. of course they know this and promptly send you an email with a copy of their policies, How convenient... stay away from this place and buy through Amazon where returns are accepted with a restock fee or shipping fee. Very poor customer service.

We were in need of RV parts while visiting Elkhart. After getting the run around from 2 other…read morerepair shops. Morgan at International was great and had our parts ordered in less than 24 hours. We picked our parts up the next day. Truly excellent customer service! Thanks so much Morgan!

I am not satisfied with the owner of International RV Dave's explanation of the quality of the…read morerubber roof replacement that I received. The repair job is very low quality with poor workmanship and wont last. Dave told me that there's nothing wrong with it. I've been in construction for 40 years and I know quality when I see it and when I don't. Wrinkles, debris and splinters covered up, overlaying of materials over old materials, sloppy sealant applied and glue on the painted fiberglass cap. Walking on slide outs and using them as scaffolding. Boot prints, dirt and glue residue left on slide out roofs and new roof, AC units were not re-installed correctly. The front ac had the fan obstructed so it wouldn't turn and both units had the duct work smashed and inoperable. I want my deductible and Indiana Farm Bureau's money refunded so I can have the repairs done properly somewhere else. I paid Joey's RV Service to inspect the roof and to write up an estimate and they indicated that it's even worse than I thought. I was shown at Joey's what a beautiful and professional re-roof job looks like. Not only is there debris under the rubber roof membrane but the luan ply-wood sheathing is splintered from the removal of the old roof and has likely already punctured pin holes in the new roof in areas due to the ridiculously thin rubber membrane they installed. Overlaying of the old luan ply-wood sheathing with new is recommended to provide a new surface for the new rubber roofing, something they don't care about. The Metal Radius Edge moldings that run full length of the roof on both sides wasn't fastened down properly and will tear the rubber roof in time. The old front termination molding on the fiberglass cap wasn't removed and a new molding was installed right on top and sealer applied over both very sloppily and thin in places. The fiberglass cap has a large area where glue was sprayed on the paint and not cleaned. There are scratches in the paint on the cap, one large scratch from one side to the other and more vertical scratches.

As risky as it was; we bought our fifth wheel from The RV Factory sight unseen and have not been…read moredisappointed. While there have been some quality control issues, they have been taken care of promptly and professionally. There was "never" any push back. They just fixed what was needed, and in some cases, things that my wife and I had missed. Overall I can't say enough about the quality of the basic coach and about the follow-up service by their team.

We have hot water again in our LUXE! Our Truma hot water…read moreheater froze while we were traveling from Minnesota to North Carolina. I started investigating the issues and found that every piece that was plastic broke. After a bit of trouble shooting, several discussions with a fellow Luxe owner and a load of phone calls with Certified RV, I decided it was going to be cheaper and easier to replace the entire hot water heater. Tammy at Certified RV helped me get what I needed. Certified RV's tech Scott provided some valuable insight for the install as well. It is amazing how nice a hot shower in our own rig feels! A huge shout out to Tammy at Certified RV for all her assistance making sure she got me the parts I needed as soon as possible. She truly went above and beyond the normal to get us the parts. I am grateful for her, and everyone else at Certified RV, for their professionalism and support!