No customer service! Received broken part. Filled out return ticket and emailed pictures. No…read moreresponse! Called several time, only to get a recorded message. No response to messages! Worst online ordering experience I have had!

Terrible decision to order from them. They make it impossible to return an order if you get the…read morewrong part. They wait and stall and won't reply with instructions until the return window of time expires. Do not use this vendor. They are so typical of the RV industry in general. Big promises but nothing more than stone wall until the consumer gives up and goes away. Zero or negative stars if possible

Entire process messy and unprofessional. Clearly rely on "upselling" customers who don't know…read moredetailed info. Bad experience and wouldn't recommend for an inexperienced or uninformed camper. Rip off :)

From the owner: Buy Your RV Dealer-Direct & Save. Built fresh from the manufacturer and ready for pick up at our…read moreDelivery Center in Middlebury Indiana. Or we can help coordinate specialized transport directly to your home or campsite. Experience manufacturer direct pricing and skip the dealer markups.

I ordered a Combo CO/LP Alarm Detector to replace our expired unit. The price was very reasonable…read more I placed the order on 11-11-2025 and received the exact unit in new condition on 11-17-2025. A day earlier than they had promised. Not difficult to install and works great. They had also stated the unit expiration date would be 2030 or later (These units expire in 5 years) and it was 2030 as indicated in the product information.

ordered 2 accordian doors for Rv, didn't fit the interior bathroom so decided to send the one that…read morewas not opened back. be very Aware that you are responsible for the return shipping fee. be very aware that you will also be charged a restocking fee at 50% if you have "attempted" to install. at the cost of shipping now, it's a lot of money. of course they know this and promptly send you an email with a copy of their policies, How convenient... stay away from this place and buy through Amazon where returns are accepted with a restock fee or shipping fee. Very poor customer service.

We had an emergency situation getting a response for a part; I called and got an extremely helpful…read moreperson in the parts department...who dropped everything to assist me. Thank you again for the best service Kayla T. you were very helpful!!

Thor motor Coach sold me a lemon and I have had it in and out of warranty and it is still not fixed…read moreI have been told by professionals that the roof is not a new roof and I bought it brand new. They are the worst they never contact you they never get a hold of you and when they finally do they say they can't do anything or that you have to get a lawyer but they sold me a lemon and that is against the law and they need to make it right.

To whom it may concern, Prior to purchasing an RV I called…read moreseveral RV repair shops and simply asked them which brands they would recommend to buy based on which ones were the easiest to work on and broke down the least. Heartland was often recommended and the brand we chose to purchase. We shopped around and had to choose between two dealers. We chose Lakeshore RV because they were giving us the same deal on a 2019 as the other dealer was for a 2018. I explained to our agent that we were travel nurses and had two dogs and a parrot. We came up with an agreed upon delivery date. Several weeks later I was informed that the RV would be shipping out several weeks later than agreed upon. She was ultimately able to arrange for a delivery date that worked better for us as it is very difficult to find temporary housing with so many animals.... Hence our choice to purchase an RN. I also discussed with her that we had no experience with RVs and she guaranteed me that the man delivering it would teach us the basics of setting it up and that he had done this many times before. When it arrived the man delivering it informed us that he was in a rush as he had another delivery to make. He had us look over the RV and sign the paper saying it was delivered, as it should be. About 1 minute after he left we found a spot on the back garage where he had clearly hit something yellow. We immediately had him come back to see the damage. He denied that he had done this and said that in the 1 minute he was gone we must have done it. At that point we owned one red car and one black truck and did not yet even own a hitch to move the RV making it impossible for us to have caused that damage. We also asked him to give us a quick walk through of the unit and how to hook it up as I had discussed with April Welch. He chuckled and said he had no idea how to set up an RV and that his job was to deliver it and put the two front legs down to unhitch it from his truck. That was Sunday and we started a new job Monday morning. It took us several days to get the water and electric hooked us and to understand the dump systems. As we were on west coast time and not getting out of work till 5p we were unable to get any help from the dealership. One of our neighbors helped us hook up our water after work one day. Once we did it began spewing water from behind the hook up. We needed to take the entire panel off and tighten all the screws and fittings. We then got calls from our neighbors on two separate days that they had to turn off our water while we were at work because we had water overflowing from the underbelly of the RV. Once we took it all apart again we found that the fitting connecting the hot water heater to the RV wasn't secure and was allowing well over 100 gallons of water to spew into the underbelly of our RV. Next we had a leak in the toilet that cost a couple of hundred dollars to fix and after that our garage AC stopped working in the middle of a New Mexico summer. We then started working with Adam Batson to get the AC fixed. After 2 months of sending him pictures of what we needed fixed several times we finally got the AC delivered. We had the RV repairmen at the RV to fix the AC, slide valves in our dump tanks, and the water selector switch. They quickly noticed they sent us the wrong AC. They called Domedic who told us that if we could get authorization they had a warehouse not far from where we now were in LA and that we could return the old AC and pick up the correct one. We were unable to get Adam to do this because it was 5:00p his time and he couldn't start working on it until at least Monday. We had to wait several weeks and again repetitively sending parts pictures and pictures of bar codes before getting the correct part several months later. Once we got an RV technician to install the new AC he said the old one had stopped working because when it was installed the freeze sensor wasn't in the coil/fins as it should have been causing the compressor to run too long and not shut down when it should and thus shortening the life of the compressor. We had also begun having water leaking from under our sink and had two repair men not know where the leak was coming from. The leak caused all of the wood and wood paneling around the kitchen sink to rot and need to be replaced. After daily calls to Adam and sending him pictures several times we were finally able to get the parts. Then after our move we arrived and the couches in the garages were both flat against the sides of the RV. The metal on the happy jack lifts had bent allowing them to once again fall during our move. I called Adam who told me that Happy Jack would not authorize to replace the part. I got the happy jack information from him. I explained to the man there what had happened and he asked me if there were pins in the couches to secure the couches and prevent them from falling. I told him that when we received the RV the couches were down and that there were no pins

Purchased a brand new heartland RV had problems immediately. Started with the toilet leaking into…read morethe ductwork then electrical started then we had issues with the water heater then after just a month or two the ceiling started falling down these things are absolute garbage avoid heartland, RVs, and their associate would absolutely not help. Local dealership won't even work on it even though they're a heartland dealer if they don't sell it. Heartland RVs are garbage do yourself a favor and buy anything but

I am having the EXACT same situation (see review dated 9/27/2024) with Tiara RV (Kyle) canceling a…read moreextended warranty. Been trying since May 2024 still no refund. I sent a complaint to the BBB, still no refund. I see there's other complaints on BBB about same issue with Tiara.

If I could give zero stars I would…read more 4 weeks of owning out 5th wheel and have yet to go anywhere . Week 1- they delivered our 5th wheel to us with no power cord so we couldn't even use it for the first 3 days. Also window trim popping off on a lot of the Windows. I fixed it myself Week 2- led light over awning stops working - wasn't to worried about that figured I'd take it in for service at the end of the season. Week 3- water line to fridge was hooked up wrong flooding our 5th wheel and causing major trim damage- pulled the fridge and repaired it myself and figured I would have the interior repaired at the end of the season Week - 4 converter burns up /no power to unit -2 days before our 1st trip. Since the beginning we made a lot of calls to tiara before we even received our 5th wheel. Reason is because they would never communicate back and left you in the dark the whole time . There is no leadership in this company. From the parts Dept to Chris the finance manager and all the way to the so called owner Todd . They were all horrible to deal with. They do not care after the sale. They will put all blame back on the manufacturer . And take no responsibility for the lack of service they provide.

We purchased a brand new 2024 Nexus Verrado 28S in April 2024, and it started falling apart…read more(literally) on the way home from picking it up at the dealer. Each time we use it, more problems arise. I've complained to Nexus, and they indicate they have implemented better quality control since our RV was built. They encouraged us to go to an RV show to see all the great improvements. Great! But we already spent our money on the one that's falling apart like a piece of junk. We've now had our RV for 1.5 years, taken it on 5 trips, and it has about 9000 miles on it. Here's a list of most, but not all, of the problems we've experienced so far: - On the way home from picking the new RV up from the dealer, the microwave door kept opening and slamming shut and the glass plate flew out and shattered. The latch wouldn't hold it shut. It was replaced with an identical microwave which also would not stay latched. An ugly external latch was added, and when that didn't hold it shut, a strap, like a seatbelt, was installed to hold it shut when traveling. We had to pay for that strap because, by then, it was outside of the 1 year warranty: the Nexus dealer said that they argued with Nexus, but coverage was refused. I contacted Nexus and they agreed to reimburse me, but then they changed their mind, indicating that the Nexus dealer's service department should have contacted the microwave manufacturer, and they denied that the dealer contacted Nexus... so too bad for me. They suggested I contact the microwave manufacturer myself! -on our first camping trip, 2 days after picking up the new RV, the fenders under cab doors fell off. -the water tank collapsed. -the slide hung at a severe angle. -the camper separated from the cab. -the bathroom door fell off. -the water pump failed. -some of the heat shields fell off. -the refrigerator slid out of it's compartment on one side (we found the attachment screws in the bag with the manual), -the levelers didn't stay in place and alarmed during travel. -the tiny horn, maybe suitable for a golf cart, but certainly not a truck or RV, could barely be heard. We replaced it. -the radio unit never worked and had to be replaced. -the tiny, undersized, under-powered bathroom vent fan did absolutely nothing. We replaced it. -a very powerful magnet had been installed in the bathroom doorway to hold the bathroom door shut, making it extremely difficult to open the door. One could easily become trapped in the bathroom. (I am not exaggerating... it was that difficult to open the door.) The door eventually pulled the magnet right out of the wall, leaving a hole with a long screw sticking out of it, and I discovered this when I cut my arm on the screw. We removed the screw and it's no longer a problem other than the hole that needs to be repaired. The door has a good latch to hold it open while traveling, and there was absolutely no need at all for this magnet. -the kitchen faucet leaked under the sink and had to be replaced. -the shower leaked behind the wall and soaked the bathroom and bedroom walls and floors. -the refrigerator only cooled to 50 degrees and had to be replaced. -the awning didn't retract properly. -water leaks out the left side of the driver's visor when it rains. -the rain gutters are set up so that the water drains directly over the cab doors, pouring a steady stream of water onto anyone trying to get in. -something's wrong with the fueling assembly and it's very difficult to get fuel into it (takes a lot of time, and fuel inevitably spills down the side onto the ground, even filling slowly with both caps open to insure venting). -and, most recently, the wall panel next to the stove fell off. There was a single staple in it, and that was stapled into the thin air. -We keep finding screws and plastic parts on the floor after we've driven the RV. - The ride is terrible, almost as if there are no shocks at all. Very unpleasant and uncomfortable, and the violent bumping and jumping on all but the smoothest roads is certainly contributing to the continuing problems I've described. Negligence on Nexus's part, including poor design, poor manufacturing practices, and poor quality control, allowed this RV to be released for sale. About 2 months ago, I asked Nexus Management to consider taking responsibility for this by assisting us with replacing it at a low cost ( or even no cost, under the circumstances) with the same model, but made after they corrected the manufacturing process and implemented quality control. I reminded them again early in September. Nexus Management has not responded

Lack of integrity…read more I ordered a Rebel in 2024 and the customer took delivery in 2024. Everything went well until a couple of months went by and I hadn't receive the spiff that Nexus said I would receive. Nexus had no problem taking our order. Kobe (our rep) has tried and tried to make this right and he totally understands where I am coming from. Today I was told that they are not paying it, remind you I have been waiting since August of 2024. I did my job and they should honor what they promised. As you know in sales some months you live or die by the spiff and this is a sizeable amount. It makes its difficult to back a product that doesn't back their sales team.

First off the dealership gave us a great deal on a new Montana very nice people and the procedure…read morewent very smooth. Only reason for the 3 stars is that NOBODY from the dealership has reached out to see how the Fifthwheel is doing and how our experience was ??? We spent 6 figures( paid in full cash) on our model in January of 2023 and it's now August and still no follow up call or email to see how our experience was with the dealership and or how our unit is? I guess once a company has your money you and a distant memory. Joe p

From the owner: Looking for quality and service? Look no further. Matchless pricing-The Best in the Midwest…read more Whatever RV you're looking for, we'll most likely have it. Need your RV serviced? We also can do that for you as well. Our mission and goal is to treat you like family. Your satisfaction is our report card. Give us a try and you'll be glad you did. Call for details.