We have hot water again in our LUXE! Our Truma hot water…read moreheater froze while we were traveling from Minnesota to North Carolina. I started investigating the issues and found that every piece that was plastic broke. After a bit of trouble shooting, several discussions with a fellow Luxe owner and a load of phone calls with Certified RV Repair, I decided it was going to be cheaper and easier to replace the entire hot water heater. Tammy at Certified RV Repair helped me get what I needed. Certified RV Repair's tech Scott provided some valuable insight for the install as well. It is amazing how nice a hot shower in our own rig feels! A huge shout out to Tammy at Certified RV Repair for all her assistance making sure she got me the parts I needed as soon as possible. She truly went above and beyond the normal to get us the parts. I am grateful for her, and everyone else at Certified RV Repair, for their professionalism and support!

We picked up our rv, and john fixed everything perfectly. We did not have to remind him of…read moreanything. He fixed the vent, changed our grey tank, 2nd time repair, and fixed the slide,4th time repair, adjusted the door from the slide, floors were redone from the slide cutting thru. And even something we did not ask him to do, our rear metal frame was pulled from hitting ground, bottoming out, he hammered and screwed back in. This man knows what he's doing, highly recommend, and he did it in 1.5 days. Couldn't of asked for anything better

Needed emergency electrical repair on a Sunday. John was not open but happened to be at the shop…read more He agreed to wait over 1 hour for us to arrive with our RV. Friendly and attentive and very reasonable!

We own a used Cruiser 2552, we have gotten help and repair and a tour when we took the Coach in. No…read morecomplaints! Picture below adding new awning, Coach didn't have one. Shop is clean and efficient.

Incompetence and indifference a bad combo. Bought a used unit they had taken on trade. Unit well…read morecared for with low miles. Ensured multiple times how unit had been winterized, oil changed, and that unit was ready to roll. Asked twice if a pre-delivery inspection checklist was utilized. Ensured they did so, and that it was completely ready to go. Took unit straight to outdoor storage for 3 weeks and had several days of freezing temps. Weather warmed for a short time, so we used the RV. Discovered unit had not been winterized, grey tank was ~2/3 full, black tank ~1/3, no anti-freeze in pipes, oil not changed, generator exhaust pipe was hanging loose below unit, all tires low air pressure. Brought unit back expecting nothing more than an explanation of how this happened, an apology and a quick fix of these items. No apology, empathy or taking of responsibility. Reluctantly agreed to fix the items but made us leave it without a clear return date, which ruined our planned Thanksgiving trip. Upon pickup, thought we would get a better explanation and some kind of apology, maybe a wash of the RV to make us feel a bit better... but instead, more excuses, double talk, indifference and attitude. Do yourself a favor and avoid this place... we are certain, the same stuff is happening with their own Phoenix products. Quality assurance and customer service would be evident throughout the company if they were important to them! Like Share

Let me preface this review with the fact that everyone we dealt with was very nice. This is a…read morenewer Lazy Days location and it really seems like they are still doing business like a Mom and Pop, not the way Lazy Days Corporate would run the dealership. Don't get me wrong, I love supporting small businesses but there are things about buying at a Lazy Days that are good and we were excited to become a Lazy Days customer after visiting the Tucson store a couple months prior. Elkhart could use with extra on site corporate training at the location. The communication breakdown between departments is astounding. Our story: We were not quite ready to trade in our camper. We thought we would take a year to decide what we wanted then pull the trigger after finding a really good price. But we found exactly what we wanted and they did give us a better offer than what other dealers had offered. It was even attractive enough to trade instead of selling privately. So we put money down on one June 21. We had our bank check in hand within a few days. But our salesman left and we were handed off to someone else who couldn't even be bothered to show up for our closing. We heard "we will call you back" at least a dozen times from Sales, Finance and Service departments with no return call. Finance department was swamped with more deliveries than one person could handle and after chasing people to get a closing date, we finally got on the schedule for July 8. In contrast: Our neighbors loved the floor plan we were buying and found the same one at a dealer in Indy. They put money down on a Friday and had it home on the following Tuesday! Problems at closing: Numbers were wrong, changes needed to be made, salesman was needed, store manager was needed, paperwork girl was needed and service was needed. There wasn't one department that got it all right. Our walk through was stale. Even though we were trading in a similar unit, there were many features on this one were were not familiar with. Thank God for YouTube and a college education to figure things out on our own! Pros: Free sites at the dealership to camp on for your initial shakedown so you are there should you need help. Gabe in service was a bright spot. Very patient, knowledgeable and helpful. The hitch was installed for us and the very minor issues we found were repaired within a few hours. It's also very close to the factory so if there were major issues you'd be close enough to go to Millersburg for help. But Forest River is typically not loaded with major problems. Lazy Days also gives you a free 13 month or 260 night free membership to Thousand Trails and you can get service at any Lazy Days across the country. All in all we love our new camper and feel we got a reasonable deal in a volatile market. But Elkhart needs more corporate training. Checklists for each department to be sure closings go well would be stellar. More communication and teamwork would completely change the experience. It was incredibly stressful for us. Not fun at all. We aren't sure we will ever go back to this location.

I have been calling this place for over 2 weeks. they do not get back for nothing. whoever this…read moreDebbie is in parts is robbing this place blind. She blows smoke in Ur ass about anything you are trying to get, Even the person that answers the phone that shifts Ur call back to her can't get her to respond to her emails, everyone save Ur breath and don't even call this place' complete waste of Ur time. All i am trying to do is get a simple cargo door made for a Coachman Mirada 2015. Bein nice and kissing ass does nothing to help you. Including a respectable person gets you nowhere, Coachman RV in Middlebury is just as useless, I was told by Amber Aswald at that place' That we are not good at keeping records. Wasted over 2 weeks with her. She to takes 3 days to get back to you each time you interact with her, They the piece of junk' and they can't even get you simple cargo door for Ur RV that you spent over a $100.00 for,

We purchased a brand new 2024 Nexus Verrado 28S in April 2024, and it started falling apart…read more(literally) on the way home from picking it up at the dealer. Each time we use it, more problems arise. I've complained to Nexus, and they indicate they have implemented better quality control since our RV was built. They encouraged us to go to an RV show to see all the great improvements. Great! But we already spent our money on the one that's falling apart like a piece of junk. We've now had our RV for 1.5 years, taken it on 5 trips, and it has about 9000 miles on it. Here's a list of most, but not all, of the problems we've experienced so far: - On the way home from picking the new RV up from the dealer, the microwave door kept opening and slamming shut and the glass plate flew out and shattered. The latch wouldn't hold it shut. It was replaced with an identical microwave which also would not stay latched. An ugly external latch was added, and when that didn't hold it shut, a strap, like a seatbelt, was installed to hold it shut when traveling. We had to pay for that strap because, by then, it was outside of the 1 year warranty: the Nexus dealer said that they argued with Nexus, but coverage was refused. I contacted Nexus and they agreed to reimburse me, but then they changed their mind, indicating that the Nexus dealer's service department should have contacted the microwave manufacturer, and they denied that the dealer contacted Nexus... so too bad for me. They suggested I contact the microwave manufacturer myself! -on our first camping trip, 2 days after picking up the new RV, the fenders under cab doors fell off. -the water tank collapsed. -the slide hung at a severe angle. -the camper separated from the cab. -the bathroom door fell off. -the water pump failed. -some of the heat shields fell off. -the refrigerator slid out of it's compartment on one side (we found the attachment screws in the bag with the manual), -the levelers didn't stay in place and alarmed during travel. -the tiny horn, maybe suitable for a golf cart, but certainly not a truck or RV, could barely be heard. We replaced it. -the radio unit never worked and had to be replaced. -the tiny, undersized, under-powered bathroom vent fan did absolutely nothing. We replaced it. -a very powerful magnet had been installed in the bathroom doorway to hold the bathroom door shut, making it extremely difficult to open the door. One could easily become trapped in the bathroom. (I am not exaggerating... it was that difficult to open the door.) The door eventually pulled the magnet right out of the wall, leaving a hole with a long screw sticking out of it, and I discovered this when I cut my arm on the screw. We removed the screw and it's no longer a problem other than the hole that needs to be repaired. The door has a good latch to hold it open while traveling, and there was absolutely no need at all for this magnet. -the kitchen faucet leaked under the sink and had to be replaced. -the shower leaked behind the wall and soaked the bathroom and bedroom walls and floors. -the refrigerator only cooled to 50 degrees and had to be replaced. -the awning didn't retract properly. -water leaks out the left side of the driver's visor when it rains. -the rain gutters are set up so that the water drains directly over the cab doors, pouring a steady stream of water onto anyone trying to get in. -something's wrong with the fueling assembly and it's very difficult to get fuel into it (takes a lot of time, and fuel inevitably spills down the side onto the ground, even filling slowly with both caps open to insure venting). -and, most recently, the wall panel next to the stove fell off. There was a single staple in it, and that was stapled into the thin air. -We keep finding screws and plastic parts on the floor after we've driven the RV. - The ride is terrible, almost as if there are no shocks at all. Very unpleasant and uncomfortable, and the violent bumping and jumping on all but the smoothest roads is certainly contributing to the continuing problems I've described. Negligence on Nexus's part, including poor design, poor manufacturing practices, and poor quality control, allowed this RV to be released for sale. About 2 months ago, I asked Nexus Management to consider taking responsibility for this by assisting us with replacing it at a low cost ( or even no cost, under the circumstances) with the same model, but made after they corrected the manufacturing process and implemented quality control. I reminded them again early in September. Nexus Management has not responded

Lack of integrity…read more I ordered a Rebel in 2024 and the customer took delivery in 2024. Everything went well until a couple of months went by and I hadn't receive the spiff that Nexus said I would receive. Nexus had no problem taking our order. Kobe (our rep) has tried and tried to make this right and he totally understands where I am coming from. Today I was told that they are not paying it, remind you I have been waiting since August of 2024. I did my job and they should honor what they promised. As you know in sales some months you live or die by the spiff and this is a sizeable amount. It makes its difficult to back a product that doesn't back their sales team.

I have had a part on backorder for months, have called and communicated, asking for refund. I never…read moreget anyone on the phone - goes to voicemail regardless of what extension you try. Minimal response to email - no part or refund after months of waiting. Order number: MTRV #5265. Please send me $68.86 refund. See my multiple emails for more information.

DO NOT BUY ANYTHING FROM THIS BUSINESS!!…read more Ordered some parts for RV shades mid December, says it will be delivered by 12/28, contacted them January 13th and they said "they will look into it when they are back in the office". A week later, we contacted them again since they never got back to us and once again, they do not reply. I have now filed a dispute with my credit card in hopes to get the money back since we have not received our items (it is now 2/19/25). Their page on google says that they are "permanently closed" yet you can still go to their website and order products. They also claim that they are moving locations, but as far as I can see, that has been the excuse since august of 2024. DO NOT TRUST THIS BUSINESS!