I bought the house with their sticker still on the original AC unit--nearly 30 years old. As it…read moreturns out, they know the system intimately and have essentially rebuilt it piece by piece over the years. Both times I've called, they came promptly. I probably should replace the unit, but it's still running. Each visit was handled by capable, reliable, older technicians who clearly know their trade.

Very professional staff, they are knowledgeable of the service that they provide. Thank you for…read moreyour service over the years.

I spoke with the Eagle Pro office on a Wednesday regarding my failing home HVAC system. The staff…read moreresponded quickly by scheduling a technician to meet with me the next day (Thursday). The technician thoroughly evaluated my situation and discussed reasonable next steps. On the following Monday, a professional team from Eagle Pro arrived and within a few hours had carefully installed a new HVAC as well as cleaned and repaired the current ducts. And, now all is well!

Just updating my previous review, when the Techs were out at our house playing "Good cop Bad cop"…read morewith me, one of the Techs asked my wife what we were expecting to pay for the system, found this to be an odd question to ask the customer. When my wife replied, the Tech laughed at her. I should have kicked them out of the house right then and there. After 2 hours of the 2 techs poking around my system and them putting me on the phone with a sales rep, they refused to give me a quote until my wife was present, she was working at the time. Again I found this odd, my wife and I had decided by that point that even if they came in as the lowest bidder we were not using them. I still have not received any pricing from them, and we went with a local "Mom and Pop" company and got the system for the price Eagle Pros tech laughed at us about. I don't know who trains these guys to deal with customers, but they definitely need additional training. Wish I could give a "Zero" star.

The team from R and B (Matt, Justin, Darrell and Dave) were exceptional to work with. They all took…read morethe time to diagnose and repair our hvac system that was in severe need of replacement. They were upfront and honest on what would make our home efficient and comfortable. The price we paid was worth the peace of mind that we have in our new system. We needed duct work and insulation, as well, and they completed it all in a timely manner including cleaning up of any dust and dirt that was accumulated. I can't say enough about this company! I highly recommend them for your hvac needs!

Friendly team at a good price and arrives on time! Did a great job cleaning my system!read more

I was very happy with the professionalism from beginning to end with…read moreFuller HVAC .My unit died late one evening and even though the tech was in Tennessee, he came as soon as he could. I had to get a new unit which I knew already and Jamey, rep, from Fuller arranged for portables to be used until unit was installed .timeline:July 2nd, thru 5th, J.D. the tech,diagnosed problem,Jamey came and discussed type of unit needed ,ordered unit,Jay brought portables and set up, Tammy [finance ]arranged form of payment,installers arrived promptly@set date and were professional and courteous, finished installation and left area clean. This company seems geared toward customer satisfaction and has a well organized team of employees. My hope is the owner recognizes this too and keeps up the good work!

In a years time we paid Fuller almost $2,000 and still have air that does not work. We went the…read moreentire summer with a struggling HVAC unit. 2 rooms in our house stayed at 82 degrees. They replaced a coil, did not fix anything. Ran dye through it, never found the leak. We moved on to another company. Ridiculous.

Excellent service , showed up when they said they would . Worked all day with no break to get my…read moreunit changed out before the weather got worse . Could not ask for better services . Very professional , cleaned up after themselves , absolutely recommend Air Serve of Greater Florence , Al for your HVAC needs .

I'm very happy with the professional service provided! He showed me exactly what was wrong and…read moreexactly how much Freon he replaced . Thank you Aire Serv

If you want fast courteous & affordable service by honest professionals this is the place to go! I…read morewill never use anyone else we need more people like this thank you! Gary Carter

2 workers came to repair a plumbing leak and said if I changed out the regular pvc pipes to the…read moreexpanding upgraded flex pvc it wouldnt leak again, on the security camera you can see one of the guys stood around outside texting on his phone. the 2 pipes they charged us $695 for a $300 job !!! They sat in their van an hour and 15 minutes and billed us for that, they waited until we came home from work instead of billing us through the mail like most local plumbing companies do. I will never use this company ever again. UPDATE: the work they did only lasted one winter season, the same pipes leaked again after winter so the expensive flex PVC did not solve the problem, so the upsell was not worth it. BEWARE: RIPPED OFF

I rarely complain about a service company, but I feel I need to share my experience with MPE…read moreServices--an experience that still haunts me like an unfriendly ghost. I had used MPE for years to service my HVAC unit, and during a routine annual maintenance request, my system was working perfectly. Not a hiccup, not a rattle--just smooth, quiet air like a well-behaved appliance should be. I was told annual servicing helps keep the warranty active, so I scheduled it. They quoted me a price, then offered a discounted combined price for an additional year of service, which I prepaid. Easy, right? Oh, if only. When they arrived, they informed me they found a faulty fan. This was news to me, considering the fan was working just fine before they touched it. But okay--I agreed. The part was under warranty, and I paid the labor and service fee. After replacing the fan, the unit immediately began making a much louder noise--like it suddenly decided to audition for a metal band--and then the entire system quit working. Dead. Silent. Except for my wallet about to cry softly in the background. I called them back, and after a second look, they said I now needed a new valve part... a very expensive valve. They also "adjusted" the fan to reduce the noise, which was kind of like putting a band-aid on a broken leg: appreciated, but not useful. So, to recap: they serviced my perfectly good unit, and I ended up with a broken unit, a big repair estimate, or the option to buy a brand-new system from them. Amazing upsell strategy, if nothing else. At this point, I'd had enough and called another company. These new folks discovered that someone had pinched a wiring harness when the side cover was opened and closed--basically creating problems out of thin air. They also told me the fan was installed improperly and incorrectly adjusted. As in... the fix needed fixing. They got it working again, though at a significant cost. At this point, all I wanted was distance between me and MPE--preferably several zip codes' worth. But of course, the saga wasn't over. This week MPE called, cheerfully wanting to schedule the next prepaid maintenance visit. I explained everything that happened. They seemed entirely unfazed, as if I had just told them my favorite color instead of detailing the HVAC equivalent of a horror movie. I asked for my money back for the prepaid service, and they refused. So, here I am, sharing my little HVAC adventure so no one else has to go through the same chain of chaos these folks put me through. If my story saves even one functioning fan from a tragic fate, it will have been worth it.

Failed to repair, failed to return calls for 3 months. No explanation given. Failed promisesread more

Fantastic guys!! Professional... they did a GREAT job and explained everything along the way. I…read moreHIGHLY recommend!