3 out of 5 stars…read more This was easily the shortest walk from gate to hotel room I've ever experienced--under 5 minutes from the gate to the check-in counter. That's a huge convenience! The room was comfortable and clean, and the staff was accommodating--if you needed anything, they had it. Being so close to the tarmac, I was concerned about aircraft noise, but I didn't hear a thing (though I arrived at 6pm during lighter traffic; it might be different during peak hours). For dining, there's a small restaurant near the lobby. It appears to be a temporary or converted space (possibly due to renovations), but I had no issue with it. The menu is straightforward and not overly complicated. The servers were outstanding--friendly, helpful, and genuinely enthusiastic. Shoutout to Dawn and Victoria for making the experience so much better; it's the people who truly elevate a stay. That said, there were a few food quality issues: I found a long blonde hair in my napkin, the French onion soup lacked onions (just bread, cheese, and broth), and the Caesar salad had stale, dried-out cheese shavings (clearly pre-shaved and sitting out too long). The wings were good, though, and overall the food didn't taste bad--just a few areas that need attention.

At the hotel for an event. Excellent service and beautifully remodeled rooms. Great option if you…read moreare flying out of Bradley.

We arrived on a Saturday afternoon and were promptly greeted by the staff. We had a reservation so…read morecheck in was easy. We went to our room but found that it was not made up so we returned to the front desk and were assigned a new room. It was not a big deal. Our new room was clean and comfortable. We had a restful night's sleep. check out was not until noon! Nice but we were ready to go by 11.

Funky, cigarette smells in the room. No alternative rooms available…read more Location is convenient. Rooms, halls, and lobby all need renovating. Probably updated in 2007 or so last. Ugly and smelly. Clean enough.

I recently visited the area for a business trip. This hotel was selected due to location and…read moreconvenience. It's very close to the airport and there are a few eateries around. There are 6-8 buildings total, but no elevations. Only stairs so if you are on the second floor just be aware! Upon entering our room, we learned that the walls are SUPER THIN! The people next door were singing karaoke to the top of their lungs and the man standing outside was smoking trees. The room itself was decent but nothing special. It comes with a living room, kitchenette, bathroom and bedroom. The tub looked like it hasn't been cleaned in a while. The HOT water was amazing because the temperature outside was cold! Staff did salt the walkways. The breakfast was a LIMITED selection with soupy overnight oats! The staff on day shift was friendly. I have to add that the room where we held our business meeting leaked!!!!!! Like formed a puddle on the carpet. My stuff got drenched but luckily not ruined. Not much was done to accommodate.

The two carts they have are in the main building, no point for me to use it and bring to building 6…read morein the back. No one to help bring all stuff to your room so it's quite some work (no Bellhops either so be prepared). This is our first time at a homewood suites and I love this setup! It's very spacious and comfortable. I always clean the surfaces, light switch's and remote controls etc. My wipes were very clean, no dirt or dust so housekeeping does a good job! We stayed in room 6205, king suite. The bed is comfortable and I melted into the pillows. Stared at some stains on the ceiling. Sleep wise, it was noisy for my husband, who slept next to the window. He said he was woken up by vehicles outside and woke up 4x during the night. He checked his watch that monitors his sleep pattern. I didn't hear anything. Breakfast ends at 9 so I had to painfully start waking up around 7ish and finally made it up at 8. There were only 4 hot items, breads and chia pudding. Hot items included egg, potato, pulled pork and sausage patty. My favorite was the pork, this is one of the better free breakfasts that we've had. Theres a guest laundry 24 hours right next to the gym. My shower had 2 shampoos and conditioner, no body wash. I asked the front desk to leave on my door since we were about to sleep but they said they'd deliver in the morning. Got nothing this morning. Shower curtain was ripped, got to examine it while showering with no soap last night. My tissue box was also half wet from the previous customer so had no tissues and no one delivered. 9:55 am someone banging something from Nextdoor or upstairs, I think it's maintenance? I can hear people talking while I'm in bed. Popeyes and LAZ parking right across the street. Highly recommend Bear smokehouse which is a 2 min drive. Target is also very close, 7 mins away. We are in a good location. Despite a few minor inconveniences, we should would stay again.

This hotel is very nice! The location is about 5-10 minutes from the airport with a courtesy…read morevehicle. I went down to the bar, and waited about 10 minutes before I was greeted by the bar tender Matt. I ordered a lemon drop. Then two coworkers joined me. Matt was rude to us for no reason! He acted as if we we bothering him and he was VERY SHORT AND ANNOYED. My coworker asked for her lemon drop to be made with tequila and he told her no he wouldn't do it. He almost snapped her head off! Mind you, the bar was full and no one was EATING! We were the only ones having food! I get that you may be UNDER PAID and OVER WORKED. HOWEVER, BEING RUDE TO US IS JUST WRONG! I tip VERY well! Just because we're the only people of color in your bar, gives you NO RIGHT to treat us badly! DO BETTER! There was no one that I saw sitting at the tables, so WHY BE SO MEAN?? We had questions about the food (1st time at this hotel), so be NICE AND BE PATIENT! No need to be RUDE, breathe HEAVILY nor ROLL YOUR EYES. IM JUST OVER BAD CUSTOMER SERVICE OF PLACES that HAVE DEAD ATMOSHERES! I can see why you're empty. The bartender probably run folks off.

This is a good DoubleTree! The rooms were comfortable and clean, and the staff were friendly. There…read moreare a lot of food options within walking distance. Next time I'm in the area I plan to stay here again.

I travel frequently to Winsted, Connecticut and there are just no hotels there. A lot of small…read moretown Connecticut is this way. Now when we are in town we stay here and drive back and forth. This is a great Holiday Inn Express. It is a little different layout than most, but the rooms are nice with walk-in showers and very comfortable beds. It's nice to have some extra space with a couch and coffee table too. The staff is friendly and the breakfast is very good. Plus 24-hour per day coffee in the lobby. The location is very close to the airport (and super close to the rental car facility). There are a number of restaurants close by, as well as a CVS. You could sometimes hear planes taking off from the room, but it wasn't a bother. My only complaint about this location is that the (free) parking is not close to the door. Even the handicapped parking is a bit more of a walk then normal. Highly recommend this location if you find yourself in this area.

STAY AWAY ** BED BUGS***** My sister and I came for a…read morefuneral and were moved to four different rooms, all of which were filthy, with pubic hair on the toilet (see pics) - , hair in the bed and on the pillow cases, dried feces on the edge of the toilet, bodily fluid stains on the sheets, what looked like blood on the comforter, and no apology from staff. We even tried to make it work because we were in town for a funeral and asked them to clean the room however I got in bed and noticed bed bugs CRAWLING in bed with us (see video). I went in my pajamas at 11pm and showed the front desk clerk (he said there is no manager to even speak to until Monday) and he did not bat an eye, or apologize. Or even offer an explanation for the video of the adult bed bug crawling in bed and actually said he would only us for one night (we had stayed 0 nights and barely checked in) - I told him we would be leaving and we need a refund for the only two nights we were supposed to stay. He didn't say a word and then came to my room, knocked on the door, and said he spoke to a manager and if we leave in ten minutes he will refund for both nights. We left the hotel disgusted and disappointed, only to get an email we only got a refund for one night. We called the hotel and he said we would have to call back Monday and hung up. There is no excuse for this kind of negligence - blood, pubic hair, bed bugs, bodily fluid, and no apology. I plan to take this to IHG and higher however PLEASE stay away from this place

Stayed here for 3 nights last week while attending my brother's graduation at UConn, and was very…read moreimpressed with the spaciousness of the room, as well as the quality of service. Our little one came down with a nasty cold and we didn't feel comfortable flying back to Hawaii with him being in the condition he was in. The staff was extremely helpful in extending our stay and making sure we were okay, and I'm so appreciative of that! The complementary breakfast in the mornings was super convenient, as was the 24/7 tea and coffee. Proximity to the airport is amazing and they also have a free shuttle to take you there. I highly recommend this hotel if you're flying out of BDL!

Came in to spend literally 6-1/2 hours there to grab some shut-eye and then a flight early the next…read moremorning. Checking in was decent, the guy was friendly. The venue seemed nice, but was pretty busy, even later in the evening. I got there at 9PM to check in and then went to a local Mexican joint for dinner. I checked out the next morning around 3:30AM to head to the airport for my flight, so I didn't get to experience much about this property, other than the TV, my bed, and the shower. The TV was excellent, as it offered full streaming TV options. The bed was comfy and so was the room and the shower and bathroom area of the room had issues as the toilet didn't flush unless I took the tank lid off to jiggle the float to refill it. Overall, not a bad stay.... I'd probably try the Sheraton at the airport next time though.

We had booked with a different hotel that turned out to be awful, so we came to La Quinta last…read moreminute. I booked online and we rushed right over to them. They were able to accommodate us right away. The most helpful thing about them taking us right away was that we were travelling with our cat, and needed a pet friendly hotel, and they were it. The room was spotless. No weird odors or anything like that. They're a smoking-free hotel too. Overall it was very quiet there, we barely heard noise from other people staying, the sound proofing was that good. They had free coffee and free breakfast in the lobby too! The room we booked was a deluxe double beds, both queen size. We had a fridge, a large tv, and good enough storage for our clothes. The bathroom setup was odd, because the shower and toilet were in one room, and the sink/vanity were across from the bathroom door right by the room's entrance. There weren't really ideal places to store toiletries, which I was mildly annoyed by. But that's not that big of a deal, we made do. Our cat wasn't the biggest fan of travelling or staying in the hotel, but I think it being so quiet there really helped her out. I would have not travelled with her and had her in a kennel or a friend looking after her if she didn't need her probiotic and anxiety meds! In any case she had a good time running around the room and playing with her toys. The woman who checked us in was so professional and sweet. Answered any questions we had clearly and concisely. The woman who checked us out was the total opposite, she clearly didn't give a crap, but we only had to deal with her for about five minutes and it's not like I can force someone to give a crap. Overall it was a great stay and I will definitely be back!

I truly had one of the worst stays here, booked through Expedia, when I checked into my hotel they…read moredidn't ask for a credit card, I put two water bottles on the room and the next day 30 minutes after checkout they called to ask me to come back to pay for the water bottles when I was already at the airport, they put me on the no rent list for Wyndham because of it. I am currently fighting to get off that list because of this place. I was also harassed my the front desk/ cleaning staff to checkout when I paid for late check & then told me " it's up to the hotel to honor it. By the time I was out of there I was so livid and stressed. The front desk lady with the spider tattoo in her ear was sooooo awful at her job, barely would talk to us or look at us, if LA Quinta is seeing this she didn't ask for a credit card when I checked in I didn't just steal two water bottles????

My stay was at the Courtyard in Windsor Connecticut and overall it was a great experience. The…read morestaff was amazing and very welcoming. I want to give a special shoutout to Barbara who truly made me feel at home. She was warm, friendly, and went out of her way to connect with me including sharing that she has family in Southern California where I am from. Charles the shuttle driver was also incredibly sweet and kind and made transportation pleasant throughout my stay. There was only one area where improvement is needed. While most of the staff was friendly and attentive my experience with Pico the shuttle driver who worked until 11 PM was disappointing. I would not describe him as rude but he appeared uninterested in engaging with guests and lacked basic customer service manners. When greeted he did not respond. When asked simple questions such as how he was doing or about Connecticut he remained silent. His body language felt cold and unwelcoming which is not ideal for a role that involves interacting with tourists and hotel guests. Additionally, he expressed frustration in front of me to the concierge about having to drop off two groups at different locations even though the shuttle operates within a five mile radius. This gave the impression that he did not want to perform his job responsibilities. This was not an isolated incident as this behavior was consistent during all three days we encountered him. I believe this could be improved by having a conversation with him about the level of customer experience expected in his role and encouraging or recognizing efforts to provide basic hospitality

I was in the area for Christmas Eve dinner and thought I would stay at a hotel rather than with all…read moreof my family at my aunt's home nearby. I stayed here for one night 7 or 8 years ago and remembered that it was quiet and convenient, so that made it easy to decide where I would stay again. Marc at the front desk checked me in, he was so nice and since I had already parked around back, he found me a room closest to the door so I could go right out to my car. My room was spotless, bed was comfy and the water was hot for my shower the following morning. I needed different pillows when I arrived and said it was no hurry since I was headed out shortly, but housekeeping brought them right away. I need to spend another night in the Hartford area in a couple of weeks, this one is not the most convenient to where I am headed, but I will probably stay again due to the great experience and free parking (some of the hotels in Manchester are charging for parking, and that is a big NO for me!).