The staff in this office are so very patient. I took my 88 year old mother who suffers from dementia to Dr. Bradley for a routine cleaning. Crystal at the front desk was so kind when she greeted us. The hygienist (I wish I could remember her name) was amazing with my mom! She engaged her in conversation, quickly learning that it might be difficult for my mom to respond, and "dumbed it down" still trying to talk to my mom-making her feel as comfortable as possible.
The appointment went from good to not good rather quickly, but in no part of the dental team. My mom was convinced there was something in her tooth that wasn't there when she walked in for her appointment. The dentist tried telling her that there was nothing in her tooth after looking into her mouth. My mother told the dentist 'she was paying him to get things out of her teeth' rather rudely-he handled it well and realized he wasn't going to win this battle. She was convinced there was something in her tooth and she wasn't leaving until it was out.
The hygienist took over, very calmly telling my mom she would take a look. She proceeded to file, she picked, she flossed the tooth but to no avail-whatever my mom thought was in the tooth was still in there.
Finally, my mom decided it was time to go (thank the Lord!). When checking out, Crystal behind the desk asked me to fill out an appointment card so my mom could come back in 6 months. My mom wasn't being very nice (she can't help it)-Crystal continued to smile and told us to drive safe and have a nice day.
I'm not sure I'll take my mom back to Dr. Bradley's office but only because I don't think I could do that to them not because of anything they did-they were wonderful! read more