Cisco is amazing! Helped me out when there was a mistake with my payment. Definitely would go back

Dropped by car off about 1pm for several Front End Problems and a Wheel Alignment. Got a call at 3:30pm at work that the car was ready and did I want to pay over the phone. I told them I'd pay when I picked the car up the next morning. MY CAR WASN'T READY AT 10AM THE NEXT MORNING Marshall said it would be ready that afternoon. IT WASN'T READY AT 2PM and I took UBER to work leaving from the store. Blamed the delay on AutoZone delivering an incomplete part for my Tie-Rod End. Marshall said my car would be ready that day. I took UBER to work, leaving BrakeMasters at 2PM Called BrakeMakers the next morning at 9:30am (they open at 7:30am) AND MY CAR STILL WASN"T READY. Marshall said they STILL COULDN"T SCREW 2 SCREWS ON read more

We took my car for an oil change and break replacement about 2 or 3 weeks ago. When we brought the car home the following day it was leaking oil. I thought I was oil that they had left on the cover under the car after a few days it was still leaking oil and I took it back. I was told that the little rubber that holds the screw was broken and the would replace it and fix it that moment. When they out my car up they had a hard time putting back the lid that protects the oil pan and I saw the tech holding on his had one of the covers of the lid and when they said your car is ready I ask the gentleman at the del desk can you make sure the lid was put properly and he said it was with out checking. I got home and went u see the car and part of the lid was missing so I called back and he said oh yeah we have it here come back and we can out it on. I had to take more time off work to get fix we paid for a few weeks ago. I would t recommend this place due to the lack of professionalism and lack of honesty. read more

This review is for the store on Alameda in New Mexico. BMW 328 needed a brake job. Dropped the car off at 0730 and the car was ready for pickup before 12. Great job and the price was reasonable. Julio Roman read more

Prices are absurd. 2-3x the real cost of having your car fixed. Try going anywhere else.

Honest and reliable. I really appreciate their help! They showed me and talked me through and listened to my concerns. In & out. Would recommend! read more

Almost 2 years ago I purchased the lifetime premium brakes from the San Mateo location. When I purchased this package I was told that I could bring in my car anytime I heard the brakes make ANY noise. Today (9/25/19) I'm at the Coors/I-40 location and have been told that I will have to pay labor costs because that package is good for 12,000 miles or 12 months whichever comes first. We all know (even me who knows absolutely nothing about cars) that brakes don't wear down that fast. I don't appreciate being deceived and if you don't either, I'd look somewhere else. If they're willing to lie or leave our pertinent information they CANNOT be trusted in the least. read more

I have been going here since my car was purchased. 8 years... I usually wait and watch to have my cars oil change done. Well due to Covid last couple times I just dropped off with an Appointment. Why 2-5 hours if I have Appt. Conclusion they didn't change my oil and charged me. I did a test and changed oil myself. Why was oil black after 4 miles home when they did it Vs. when I did it it was golden brown after 15 miles. Don't go here. They will be hearing from me soon. read more

Brake masters is routinely engaged in the following scam. You take your car to get new brakes. Car drives fine but just needs new brakes. After you get the car back it shakes at high speeds. When you go back to try and get them to fix the problem they created they send you over to discount tire to get new tires as a way to remedy the issue. This may fix some of the shaking but not entirly. I read a number of reviews on Yelp and this same situation occurred for several other customers all sent to discount tire. Leslie B went through the same thing at another location. Another reviewer had his timing chain broken by a technician at BM. This place is begging to be investigated. read more

I have been monitoring my brake life utilizing the 'free brake check' service you provide . Each time I have gone in there the service was provided and I was consistently told that I had a decent amount of life left and didn't have a need to change brakes. I went in this time ....checked my car in as usual for the same service, and this time they tell me I need 1000.00 worth of brake services (2 SETS of pads 2 SETS of rotors and a brake line flush) . Then he goes on to tell me that my 'diagnostic fee' is 89.00. I begin to contest this as I brought it in as a free brake check , they took it as a free brake check and then performed the free brake check but attached an 89.00 charge. His rationale is that because they have record of me being there before getting brake checks but not getting brakes , that now they'll start charging me for the 'free brake check'. I took my car to 2 other shops and utilized THEIR free brake checks and they gave me GROSSLY different answers than brake master. They told me that my rear brakes and rotors were nearly perfect and my front ones were the ones that needed the work and that my front rotors were machineable since they weren't ever machined before) and recommended roughly 200.00 worth of work. It seems that brakemasters is operating illegally by advertising a service they are not providing, and also MAKING UP problems to gouge prices to milk me for everything I have . The practice really seemed retaliatory for me not having bought brakes despite having multiple checks. (Their contention was they recommended to me new brakes at those previous visits, which isn't true , they told me the life I had left on my brakes and I made a decision to continue to utilize my brakes to the end of their life) . This is truly disgraceful unethical and unlawful business practice. This is the type of thing you'd expect from a shady side of the road in the middle of nowhere operation , but to see this with a corporate franchise is so much more disturbing. You all should be ashamed. read more

AVOID THIS LOCATION In February of this year, my mother took her car here to have the radiator fixed because she lives very close by. She is almost 80, on a very small fixed income, has medical issues requiring frequent appointments and drives the only car she can afford which is at least 25 years old. The first time she drove the car after the day it was repaired it overheated and leaked radiator fluid on her garage floor. She took it to another Brake Masters to have them look at it because she didn't feel comfortable going back to this location. The manager at the second Brake Masters told her not to drive the car again ever because the motor was damaged. She had to have it towed home. The regional manager of Brake Masters drove her home and promised to help her find another car. Her money for the repair was refunded but no attempt was made to address the irreparable damage done to her car at Brake Masters. Prior to this repair her car's engine was in working order. She now has no easy way to get to the grocery store or her medical appointments. She is having to ride her bike to get food. This company should be ashamed of themselves. PLEASE STAY AWAY! read more

Beware of this Brake Masters on Coors. Took in my Lincoln Town Car to get an oil change which should be a simple task. However, they failed to flip the switch of the air suspension before lifting the car and in doing so caused the air suspension's foots to fall off destroying the air suspension of the car. They don't want to fix the damage they caused. read more

I've used this business twice before and had been given a price and today that didn't happen. I also was not given a choice in replacements items. read more

Amazing service! They always make you feel at home, Carlos is great I've been bringing my vehicles here for a long time and they have never let me down. They have complementary drinks and the seats are comfy in case you're waiting they always give you a heads up on how long it's going to take. Can't go wrong with this location! read more

Be careful, I took my car in there for an oil change and mind you it had nothing wrong with it when I took it in but when I left it had 2 leaks. One leak is pouring out a lot of oil when it had NOT done that before or else I'd see it and notice it on the outside of my garage on the grewish white concrete slab that is right out of my garage... kind of thinking about taking legal action as my car hasn't leaked until today then all of a sudden it's leaking like crazy. They do have great pricing on the oil change itself if you do bring your own oil and filter and they do a great job on that I'm just concerned on why my car is leaking randomly. Also talked with my mechanic and he said it couldn't possibly be leaking when he looked at it less that a week ago for my breaks. So how did it start leaking all of a sudden?? Idk. They workers are great but that just concerned me and I don't think I'll be bringing my car here again. read more

Do not use this location for anything. Worst customer service I have ever had or seen. The way they treat and act. Well not going to get into all the reasons why, there are a lot of them. Just highly recommend not using them for anything, even an oil change! read more

I do not recommend their service to no one. We have serviced our family's vehicles here for long time. Every 3,000 miles oil change with full service oil change, means 21 point check. Last oil change was just quick oil change, because previous check didn't indicated anything wrong. We drove to las cruses and when returned to abq and on highway we head bad noise from the brakes. Next day we went to another shop and mechanic told us that there are no brakes left and because of that the rotary needs repair. Ohohoho we could have bad accident. Repairs was cost over $900. Manager of brake master made us guilty because we ordered simple oil change. We had service here for years and they have history of the vehicle maintenance. I don't know what needs to be done. That means brake master don't care too much about safety. read more

Great experience with brake masters. The service tech was very friendly and knowledgeable of their products. Had both front and rear brakes completed within 2 hours. This included two rotors resurfaced, all four pads replaced and brake fluid flushed. Very happy with brake masters. read more

Great place to service any vehicle. Corey (Corwinn) is amazing there and highly recommend working with him. He provides a great experience and ensures the customer is satisfied. He really values people. read more

I took my car in for an oil change and alignment. The staff were friendly and expedient. Upon receiving my car, the engine sounded great and the alignment was spot-on; no more shaking steering wheel when I brake. read more

This brake masters on 528 in Albuquerque is horrible. I sat there several times over the years while waiting for my oil change and the guy at the front desk tells almost every customer it's a 4 or 5 hour wait . Detouring people from even dropping off their car. It happened to me a few times and he is very rude about it . I will never go there again. read more

I absolutely love these guys! I've been going here for years and they've kept all my vehicles in order from oil changes to brakes and rotors ALL affordable, dependable, and speedy service! read more

By far, worst customer service and work done on my car ever. The manager, Adrian is very sensitive about everything making the whole experience like walking on egg shells. read more

Great place for great auto repair. Recommend if you want a honest opinion on what you need.

Last fall I went in after the ford dealership told me I needed new calipers,rotors and pads. I wanted a second opinion. I was told that the calipers could be fixed. I had all new brakes (4) front rotors turned and was told my caliper issue had been fixed. I went to a brake shop in Texas after less than 5k miles because I had a noise from wheel and steering wheel shaking when I applied the brakes. $800 I needed new front brakes rotors and calipers. When the tech removed the right front caliper it crumbled in pieces and shattered. The rotor is warped and the inside pad was almost gone the outside pad within normal limits. When I called the store they remembered my truck and was told the calipers had been "lubed". When I called customer service they said there were no notes on the caliper issue and that they "don't fix calipers". I would have replaced the calipers last fall but was assured they didn't need to be replaced. At the time I told them that the dealership said the calipers need replaced. So now I have all new Motocraft parts. The pads that were used at brake masters was the lowest grade available. I was wondering why my wheels would be totally covered with grime just a week after washing the truck. Beware. YOU HAVE A LOT RIDING ON YOUR BRAKES. I haul a 5th wheel often and had explained to them that I was going on a long trip and wanted to be safe. You get what you pay for. They don't stand by their work. read more

Brake Masters - Auto Repair Near Me - Albuquerque, New Mexico

See all

Took my son's car I. To check brakes, drums and struts. They got it up fast and determined it was none of those things and found out we had a bent tire rim that was causing the noise and shimmy, also loose bolts. Tightened up everything and charged us nothing. They were really helpful with our problem. Thanks read more

After going here for years it was funny to me how they didn't have any records of me ever bringing my car here previous to this incident but when I drove up the representative at the front had all my info pulled up with my license plate number so they had my phone number and all the info on my car in his computer but yet he said he could not see any info that I was previously there then the man that Insisted on driving my vehicle after the brakes were done was being very flirtatious and made me uncomfortable next when I drove my car and reached about 65 mph my wheels were off balance and my car would shake I know for a fact that I had balanced tires prior to getting these brakes done when I called upset the manager all of the sudden pulled up my history and he was able to see everything with the same info I gave to the previous guy he said that sometimes when they put the brakes on something could throw off the weight he sent me to discount tire to get it fixed and of course it was a sales tactic and they could not help me so now I'm stuck with a shaky car and having to get it fixed elsewhere needless to say they have permanently lost my business read more

I had a problem with a terrible rattling and shaking in my front drivers side tire. A week before Brake Masters had replaced my rear brakes and did a good job, so I took it there to get checked out. It sounded so bad I was it was going to be something major, however they said it was simply a missing bolt on one of the calipers. They had a bolt, replaced it and sent me on my way! No charge, no problems since. Extremely honest, friendly and good work! Thank you! read more

A great staff and very competent. This was second visit and both times I was completely satisfied. Felt I was treated honestly, they did not try to sell me anything I did not need. I will recommend this location to all my friends and family. read more

I have never been more impressed with customer service in my life. I was driving from Arkansas to Las Vegas to help my son move. When, my coolant light came on, I pulled into Brake Masters and the gentleman came outside and was very kind and gracious in adding coolant to the engine and then showing me how to add coolant later on my trip if I needed to so that the steam wouldn't hurt me. He was extremely helpful and I am hopeful that management rewards this amazing representative. I can't remember his name but he was in a long sleeved white shirt and khaki pants. I am so grateful for this kind of customer service and it made my day better. Too bad Arkansas doesn't have Brake Masters! Thank you, thank you. read more

Service sucks!!! I went to Brake Masters in December for an oil change with one of their coupons in December. When I got there a customer who was waiting for his car told me that I needed to let them know I was there or they wouldn't help me. The technicians could see me through the glass and didn't do anything to come and help me at the counter. During this time 2 ppl came and left also waiting to be helped. One technician was not busy the whole time I was there but instead of helping me, he just talked on his cell and smoked cigarettes. I finally opened the door to where the techs were and asked if someone could help me. The Mgr told me he was in a meeting but that someone should have called him. I then told him of the tech and I asked for the 1.800# for the corporate office. Instead he called a Regional Mgr and then stuck the phone in my hand told me to talk to him. While I was on the phone, the Manager present went in to talk to the tech I complained about and was pointing at me through the window. The tech then came in to the reception area where I was and started shuffling for papers (or listening to me). When my car came out I went home and called their corporate office and they asked me what I wanted them to do about it. Now I see where they learn their cust svc. STAY AWAY FROM THIS PLACE! read more

Great service and great work! Had my brakes done here was given an estimate before work began and paid that amount when it was done. It's Been a few months and I can say my brakes still feel great. Thanks for the great service. read more

Needed a simple oil change - looking for a new place to service our truck. This is NOT the place. They have coupons for a $19.99 oil change. Scheduled an oil change appt online for 11:00. Called at 10:30 to ask how long was the wait and was told 40 min - okay, so we'll take both vehicles and leave the truck for a hour. When we arrived, we were told it will be 1 and 1/2 hours. Okay, so we'll be back after lunch and shopping Arrived at 1:30. It was not ready. Had to wait another 1/2 hour. All the customers there had been waiting hours and were tired and grumpy. Got the bill - $32. Okay, so did they see anything obviously wrong? Oh no, they don't check anything for the $19.99 in and out service - the extra fees are for the extra oil and disposal of old oil.(What! In and out in only 3 hours?) We were told that this is typical because they don't have special oil change bays, and they do so many other services besides oil changes. He added that there are some people who drop their car off in the morning and it still isn't ready by 4pm (Oh, so we're one of the lucky ones???) read more

DONT TAKE YOUR VEHICLE TO THIS REPAIR SHOP! because all they do is destroy vehicles and wont take any responsbility for it. Oh and the best part is the bay where all vehicles are supposedly "repaired" the manager their Mike walks in there smoking so one hot ash coming up off that cigarette and BOOM! talk about a responsible manager. I took my car there before Christmas for what i thought was a routine oil change and a month later my car is completely destroyed and cannot be driven. I took it to the toyota factory Karl Malone and several mechanics there said the damage was due to the carelessness and laziness of Brake Masters. Due to their so called " Master Tech"'s job with shoving their funnel down the oil shaft to fill my car with oil they broke off several pieces of metal and plastic and broke my timing chain and the pieces that broke off became wedged into my motor and completely ruined my car. I called their district manager Hector and he was about as useless as a pile of dirt. The only research they ever did was to call the prior place i went to which was Midas and see how many times i had my oil changed there. Not once did it dawn on them to call Karl Malone Toyota and speak to the mechanics who worked on my vehicle to discover the nightmare Brake Masters called. They right away just fed me a lie that the equipment they use at brake masters couldnt possibly due the damage that was done. So now i will be taking the proper steps to get this resolved and needless to say it will not be coming out of my pocket for some supposed quality work from Brake Masters. This place is a joke and i will never ever take another vehicle that i own for as long as i live to this place. if i could give it zero stars or negative stars i would. The regional manager for brake masters told me that they didnt find suficient evidence to label them responsible for the damage when they were the last ones to work on my car. Seriously!? how is this place still in business!!!!!! read more