Horrible service. Worst people to deal with. Parts do not last. Don't waste your time and money.

Great service And pleased with the attention to my trucks performance I would not have any problem taking back for anything my truck needs read more

Had an alignment done yesterday. Had a appointment and was quoted a hour wait. Took about 25 min to get my truck on the rack. Gentleman who did my paper work didn't seem pleasant rushy, I asked to pay before my truck was done just to get it out of the way Didn't seem like he liked that. When time came to give me keys. He reached out as he was going to give me the keys, as my arms were reaching to him. And he lays them on counter. I then proceeded to say thank you. And not a thank you or your welcome back. Nothing. On top of that my steering wheel is off. Highly disappointed. read more

Two hours for an oil change air fultet replacement and they forgot to do the tire rotation I asked them to do and had to bring it back in the bay. unacceptable wait time. read more

This place needs new management. Some of the techs are good. I tried getting front suspension from these guys. The shift manager or supervisor said it was going to $4700+... I said nope. Then he said I'll give you a discount out $3800. I was so confused. I got my whole front suspension done for $800. New hardware and rubber boots. I got an alignment here. The alignment work was done properly. Although today I realized the boots were both damaged. I know what was and wasn't damaged before I took it in. I work on Power Plants and not cars. So you can't fool me. Anyways took it back. They said they couldn't do anything. The manager came out trying to explain to me that the shaft that the boot is on doesn't even move. The on thing they touch is the tightening nut to adjust the alignment. Hahaha! That not right! That's just a tightening nut. The shaft does more to align the vehicle. Some of these places are SKETCHY AF!!! read more

DO NOT USE THIS PLACE FOR ANYTHING. THEY TAKE ADVANTAGE OF THE ELDERLY WOMEN. CHARGING R&R 4x ($400) of a speed sensor that is in the hub already . They charged to take the sensor off when it's all in one part. The price for the axle hub bearing with speed sensor is $90 at Napa. And charging $300 for labor. All together $908. In all it was only 8 bolts that were taken out an put back in. 2 to 3 hours of service when it takes 30mins. It was not a engine over haul to charge $140 a hour. It was a flat rate job @ 30min for a experienced tech. They must have rookies to charge for 2 to 3 hours for a hub job. This place is a rip off. It saddens me to have such a crap place in my home town. I WILL REPORT THIS TO THE Better business bureau. We don't need places like this in our town. What happen to the customer being right ? In the case a blue collar worker that pays for fast reliable honest service not the crap we were charged for by Samual Atrawi and Issac Miranda. read more

Brake Masters - Auto Repair Near Me - Casa Grande, Arizona

Rene Sandoval and staff did a great job fixing my rear suspension. Solved a real problem in a short period on time. Fast service good price! Will revisit them again! read more

Recently, I was traveling through Casa Grande, AZ and I had a leak of my caliper in the rear passenger side causing my brakes to fail. Apparently the rear breaks and rotors needed to be replaced as a result. This was over $1300. They were available to fix things right away, so that is why I am giving 2 stars instead of only 1 star. But they told me that my front brakes also needed to be replaced. I said I wanted a second opinion on the front brakes. When I got the second opinion today, I was told my front brakes were at 10-12 in wear and were fine! So they tried to cheat me, at least as to the front brakes, and who knows maybe did so as to the rear ones too. Not to be trusted. Shameful attempt at taking advantage of an older woman alone on the road. read more

WOMEN STAY A AWAY!!! not a place to be trusted. I got new brake pads but damaged clips on one side and put on wrong and the other side was not even replaced. read more

About a year ago my wife took our van there as the alternator went out when we were traveling to Phoenix. Fast forward a year and my AC goes out. How are the two related you might ask? My mechanic told me whoever put the alternator in didn't put the boot on the protects the wires from crossing. They said it was just a matter of time and bumps in the road, so the wires crossed, and shorted my AC compressor and possibly my TIPM (problem still ongoing so I'm not sure yet). Now I've had the compressor replaced and the power still isn't going to it. These people ruined my car with their negligence and unfortunately the problem didn't show up for a while so I have no recourse other than to warn you to STAY AWAY from this place and their shoddy work. This place has cost me THOUSANDS of dollars in additional work. DO NOT GO HERE. read more

Spent over 500$ for breaks that sounded like hell. They originally wanted over 1000$ saying the car needed new rotors. It did not after going elsewhere and paying again they let me know they didn't even change the pads just charged me. Okay so I disputed the charges with my card. They followed up with the chargeback saying they did. Don't waste your money here. Over 500$ to waste my time and energy costing me more money. Complete waste. read more

Sammy, and his team, ultra professional, fair price, great service AND nice! I will be back again and again! Thank you for taking care of me and my car! read more

I had an alignment done on my wife's car at this shop. I drove it home and all seemed fine. The Tire pressure light came on during her commute to work and I checked the pressure all the way around when she got home. Rear tires were at the suggested 32psi and the front right was at 51psi and the left was at 62psi. The car drove fine, but it is unsafe to have the pressure that high. I brought the pressure back down to the recommended 32 psi. The tire pressure light went out but she said it pulled again. This really disappoints me because I have grown to trust this shop to take care of my vehicle maintenance. I was told at the time of picking up the vehicle that everything looked good and that they had equalized the tire pressure all the way around. It took time for one of the employees to increase the tire pressure as much as they did. Of course the car tracked straight sown the road because the front tires were crowned due to being over inflated. Having managed an auto repair business in my past, I know that honest, reliable, and reasonable repairs are the only way to keep customers satisfied and coming back. As you can see from my previous reviews, I have been happy with this establishment. If it were July or August and the tires were inflated as much as they were, I can only assume that the results would have been terrible resulting in a blow out. read more

Worst place ever just call them BREAK DISASTERS they also have nooooo ASE Certified Techs. but have the ASE sticker up.

My son took his truck in for a check up on 5/23/22. They told him he needed a new engine among other things. Total bill $10,200 and some change. This was for a recycle salvage yard engine. The price for engine alone was $4800 standard OEM Spark plugs $21.95 each auto zone price under $3.00 each . They hold my son engine and truck would be done on 5/28/22 excuse after excuse his truck is still not done as of 6/11/22. I have had words with them and there shady business practices. To be straight I called them rip off central. There are four shops in the valley that will instal a remanufactured engine complete for $3800 with 2 or 3 warranty. They are telling my son they need a valve cover and can't get it for ten to fourteen days. Funny thing yesterday they told me they could get it today delivered from Tucson . Jim click ford in Tucson has it in stock. This is the shadiest over priced business i have ever seen. Please save yourself the hassle and protect your car don't walk from this place run. If I could give negative Five Stars I would. I will account for every word I say and I'm advising my son to contact the BBB & A Consumer protection Agency to report this business. read more

I came to Brake Masters this morning to get an oil change. Half an hour later, the manager was out talking to me, trying to take me for a ride for more than $900.00. Things I supposedly needed? A fuel injection flush, a brake fluid flush, three new filters, new brakes, and there was more on their sheet until they realized I wasn't interested. These guys are absolute sharks, and this is not the first time this has happened to me at Brake Masters. Stay away unless you know a lot about cars. read more

Had brought my car in for a simple brake and rotor change and they tried charging me almost $1,300.00 once they saw that my plates were from California. If you do not know anything about cars or any pricing please **WARNING** when you come here they will try to hustle you. GOOD LUCK read more

I have taken my previous vehicle to this particular location for brakes before and my experience was great. I explained to the service writer I intended to sell me vehicle soon and despite the rotors being slightly out of specifications he agreed to only change the brake pads. This time around I took my new vehicle (bought it used) in to check the brakes and have the brakes and alignment done (if need be) because I have a road trip coming up. I waited about half an hour and the service writer came to me with a quote for brakes and rotors and claimed the brake pads and rotors were at 2mm. Having worked part time as an automotive technician in the past I asked to see the brake pads and upon my inspection it was clear the brake pads were at 4-5mm which is still roughly 40% service life of the pads. I declined the brake replacement but still agreed to have the alignment done if need be. So I left and came back a few hours later and was told the alignment had been slightly out of specification. Having done alignments myself I was required to present the customer with a copy of the before and after toe, caster, and camber specifications. I was not presented with said paper, and had watched a customer before me receive a paper. I still would have happily paid for labor to have peace of mind that my vehicle was in sound mechanical condition. I will only give this location 3 stars because I was lied to about my brakes but they have proven to that their technicians are competent. I would just ask lots of questions if I were to employ the services of this location again. read more

Sitting at Breakmasters for my Free Brake Check. After 1 hr wait I received an estimate for $2900 to fix everything they found wrong on my 2001 Buick Regal w 67000 miles on it. Talk about upsell! Told them to replace front pads. Still waiting after 2 hours. Never again! read more

Boy it's nice to see a shop that provides a great services at reasonable prices. Keep up the great work. Kudos to employees and management at this location. read more

I have been a customer of Brake masters for about 9 months now. From my first encounter with a staff name Sammy my visits are more pleasant each time. I have never been steered wrong with diagnosis of my vehicle issues and for that reason I am and will continue to be a customer. read more

Unfortunately, my vehicle overheated on the highway and Brake Masters was the closest repair shop to me. They charged me $500 for totally unnecessary things and wanted to do another $1500 worth of work, when all that was wrong was the water pump, which they did not replace. They took advantage of me and ripped me off. read more

I was caught between a rock and a hard place. Brake masters came through for me. They even got it done way earlier than projected. I'm a fan now. read more

We came here as our check engine light came on as we were on our way up to Phoenix. Even though they were not quite open yet, Sammy, the manager took our vehicle and let us into the shop. Great customer service read more

I had a simple serpentine belt replacement and paid for a full car check, never had issues with my car before. The belt has came off twice within a month while driving it. I would not trust these mechanics with my car again, I've paid almost 400 for a new belt plus the cost of tow trucks taking my car back to this company. read more

Sent my girlfriend to brake masters because I had never had an issue with them but they totally attempted to take advantage of her by trying to get unnecessary repairs done they did get her for 98 dollars for an unnecessary diagnostic test by telling her the codes from autozone would be incorrect totally disappointed. read more

I'm an old motor head, worked on my own cars since I had a license to drive, now retired and unable to do so, It's very hard to find someone to trust with all the horror stories out there. I ended up with Brake Masters due to their relationship with Discount Tire. I've had several repairs done here, Replaced all my wheel studs, and Today a strut mount that had failed, and four wheel alignment . It's so nice to get an estimate and have them do JUST exactly what you asked for, and not try to sell you the store. My car has nearly 250,000 miles, and I'm sure some other repair store would find a dozen things wrong with the car, I was quoted a price and that's all they did, no monkey business. Thanks to Sammy and the guys for taking care of this cranky old man. It's a relief to find an honest break ! Suggestion; when you go in for service, chat with the service writer, and know what you want, and express that to them. Good Shop , Thanks ! read more

Very helpful needed the help of the truck going to the Lake and the did a great job nice manager Sam was awesome

We use Brake Masters for our Desert Sun Trucks and Vans for Brake purposes and we have been very satisfied. Our trucks are key to our business and we need to have them up and going quickly. Brake Masters usually gets the job done that same day we bring it in. Thanks guys! read more

We were traveling from out of state when the check engine light came on. They were very busy, however Rocky took the time to do a quick diagnostic on our truck for us so we could have a little peace of mind before getting back on the road. Thank you for helping us in a time of need! read more

A big shout out to the team over at Brake Masters for fixing my A/C system. I've owned my car for 5 + years and I've never had it work this great! The manager Rocky, on schedule that day was awesome! Thanks Team! read more

The staff is very courteous and professional and they provided exceptional customer service. Although they were busy as most places are on a Saturday morning, they made sure that everyone was taken care of. Thanks to Liz in the front for making sure my car was good to go! read more

Took car here for a oil change before a trip to Cali and was told I needed brakes because pads on one side were "gone". I was skeptical because the car wasn't pulling so I went to another shop and they said nope your brakes are fine enjoy your trip. This was 3 years ago, I think they switched management but once you try to burn me I'm out. read more

Yesterday, I had the misfortune to choose Brake Masters (1649 E. Florence Blvd., Ste. 1, Case Grande, AZ 85122) to get a simple oil change for my car. When I walked in, I could practically see the dollar signs registering in the store manager's self-important, mysoginystic eyes! "A woman! Let's see how much I can add on! I bet we can get some good money out of this one!" I made myself as clear as I possibly could. "I just want a simple oil change and if the air filter needs changed, then do that." I decided to go wait outside since the television was on in the store, and it was a distraction to my reading. I waited for about an hour and a half before he called me to tell me "all that they had found wrong with the car". I went back into the shop, and after hearing the long list of problems, I asked how all of that fit into a "simple oil change"? "I'm required to inform you of these things, Ma'am!!" He said with a loud sneer. "No George, you are required to do as your customer asked. A simple oil change. Period. That is what I will be paying for, and nothing more." "I'll get your car finished and get you out of here as soon as possible!!" "Thank you, George." So ladies, watch your wallets if you choose Brake Masters in Casa Grande!! Ole Georgie is going to try to take you for a fool! read more

They smell of scam. I took in my vehicle just to get shocks done, they call me on the phone and tell me to sit down. They then proceeded to tell me that I needed $2500 worth of work (basically replacing my front end) and that they could do financing. I decline and just get the shocks done. I go to pick up my vehicle, and they give me a quote for the services they recommend I get after the shocks, it totaled up to $862. Now, my shocks job cost $462, so $462 + 862 = $1024, NOT $2500. I wonder why the story changed? Anyways, I pick up my vehicle, and the guy at the front desk said I only really need bushings for my suspension. Amazing how the story changed THREE TIMES. Beware with these guys. Not everyone there is up front and honest, and they will look for a sucker. read more

yesterday went for a thermostat, quoted $1,120. for water pump and thermostat, plus labor. I used them before when Bo was the manager and had good results, very unhappy with Sammy, found items on my bill that were not performed. The Tech told me i needed a new rack & pinion , i told him that they just replaced it 4 months ago, he then dropped the subject. This place is a hustle, go elsewhere. Past employees have spoken poorly about Sammy. Never again. read more

Sammy(sami?) gave me a temp fix for my air conditioning while I was driving through town on a road trip with my daughter. Didn't charge me and knew exactly what to do and how to do it in about 5 seconds. Lifesaver! There is a record heatwave here right now too! read more

Wife and I live in Florence, went to Casa Grande on 12/1/16 getting alignment at Brake Masters. Dropped off 2012 Scion IQ for 4 wheel alignment about noon that day. Walked to the pizza shop (Geno's) around the corner sat and had lunch and since we had no where else to go, spent about an hour chatting with the owners. When we arrived back to Brake Masters wife wanted me to ask when it would be done, I objected and said let's just wait.... within 10 minutes the manager came back said it was done and being road tested. Paid for the 4 wheel align and was not talked into any up sell of other work needed. I do my own oil/lube but will be back to have tranny serviced soon. read more

Would never go to this shop again. When to have my air conditioning checked. Tried to tell me I needed new cabin filter. Filter had been changed a month earlier, plus you need to pull the glove box to get to the filter, so know they didn't do that. Then go the story it was probably in crooked. Again, they didn't remove glove box. Wouldn't trust them with a bicycle. read more

I have used this shop for 8 years the last 2 years [17 &18] have been the worst I had just changed my air filters that very morning took car in for oil change tire rotate. tires were not done and they tried to pull the dirty filter trick. I would not recommend this business read more