Subject: URGENT FORMAL COMPLAINT - Child Safety Concerns, Misleading Charges, and Failure to…read moreProvide Adequate Customer Service To Whom It May Concern, I am submitting this formal complaint regarding the unacceptable treatment I received from AAA during a recent roadside assistance incident. I am beyond disappointed by the lack of concern, empathy, and urgency shown by your organization during what was a dangerous situation involving both my 11-year-old son and myself. I became stranded on the side of a busy highway with a flat tire. Traffic was passing at high speeds, creating an extremely dangerous environment. I was not alone--I had my 11-year-old son in the vehicle with me. As a parent, there is nothing more important than the safety of my child, yet throughout this experience I felt that AAA showed little to no concern for the risks we were facing. To further complicate the situation, I am a diabetic. Stressful situations and extended delays can create legitimate health concerns. Despite explaining the seriousness of our circumstances, the representative I spoke with, Cindy, showed no sense of urgency and no meaningful concern for our safety. At no point did I feel that AAA was treating this as the emergency situation that it was. What disturbed me most was the apparent focus on money rather than member safety. AAA advertises itself as a company that provides peace of mind and protection when motorists find themselves stranded. However, when I needed assistance, I felt as though policies and payments were given more attention than the fact that a child and a member were sitting dangerously close to high-speed traffic. The situation became even more frustrating when I was informed that the additional mileage charge would be approximately $60. Based on that information, I agreed to proceed. I later discovered that the actual charge was $92. This is a significant difference and raises serious concerns regarding transparency and accuracy. Had I been told the correct amount from the beginning, I would have been able to make an informed decision. I am demanding a clear explanation regarding the following: Why was I quoted approximately $60 and then charged $92? Why are AAA members required to wait 48 hours before certain membership benefits become active? How can AAA justify charging significant additional fees after members have already paid for a membership? Where are these charges and restrictions clearly disclosed to consumers? What specific procedures are in place when a member is stranded with a child in a dangerous location? Why did the representative appear to show so little concern for the immediate safety risks involved? As a paying member, I expected AAA to place safety first. Instead, I was left feeling abandoned, frustrated, and misled. The reality is that my son and I were sitting on the side of a highway with vehicles speeding past us while the company that claims to protect motorists seemed far more concerned about fees and policies than the well-being of its members. This experience has seriously damaged my confidence in AAA. I joined because I believed that if I ever found myself in an emergency situation, AAA would be there to help. Instead, I was left questioning whether member safety is truly a priority within your organization. I am requesting a formal written response addressing every issue outlined in this letter. I also request that this complaint be reviewed by management and that appropriate action be taken to ensure that future members, especially families with children, are not treated in a similar manner. If I do not receive a satisfactory response, I will consider sharing my experience through consumer review websites, social media platforms, and other appropriate channels so that others can make informed decisions regarding their membership. No parent should ever feel that the safety of their child is secondary to company policies and fees. Unfortunately, that is exactly how AAA made me feel during this incident. I expect a prompt response. Sincerely, Dan Schroeder AAA Member

called early this morning and Shawna answered promptly, explained where I was and where my car…read moreneeded to be towed to. She called me back a couple minutes later with a quote, I agreed to it and she said someone would be out in roughly 16 minutes. Truck arrived as schedule, James was pleasant, he loaded my vehicle and we were off to the mechanic. great service, I recommend them.