Had to put our beloved Sophia down, very sad day. The clinic technicians were very loving and…read moresupportive of all our needs. Thank Dr.Lange for all your doctors and staff. Sad day but your establishment was a light.

They have proven that they do not know how to draw blood from a canine…read more Their make-shift offices are below par. They were cruel to one of my four, they will not hurt the other three.

The lady that answered the phone was super rude and unhelpful! Wouldn't come here just from that…read morealone. The doctor sounds great based on the reviews but, oh well

I suspect this is not privately owned, I could be wrong but it very much felt like that. Took my…read moredog in twice, the doctors were nice, no problem there. However, he was taken out of the room to somewhere else and I never saw the exam or how he was treated or how everyone interacted with him. Different. The first visit I met 5 different people and no one introduced themselves except for the doctor. Someone,?, an older lady, came in to give a shot and backed my dog into a corner and leaned over him without even talking to him first. Another tech ? Joined in to lean over him in the corner. Not cool. He's not a biter, but that would have been the time. Second visit, different tech? No name. Took him out of the room, ok. Came back and said a cleaning would be 800$-1000$. After the doctor came in, it dropped a few hundred. Took him to Dr. Mireles in Frisco, who we had seen before. The cleaning without the bloodwork was $391. The bloodwork was not mandatory. Super clean and new office. Take your pally there!

I have taken my pets to this vet ever since I moved to Texas 3 years ago. Because my cat is a…read moreHimalayan, she gets matted easily. I called to see if I could make an appointment for an anesthetic full body shave for my cat. Canyon Creek said they needed a blood test. I asked if I could get the blood test done at a different vet location as I am on social security now and their blood work is a bit pricey. At first they said, yes. That they would do the sedated shave and accept the other office's blood work, then they abruptly came back and said NO, that they would not be doing my sedated shave and I was no longer their client. I asked the receptionist to clarify her statement and she said I was no longer a client and she had other customers to help, and hung up the phone. I couldn't believe I was being tossed aside just because I needed to cut back on my spending at the vet. And they said they would help me, then said they wouldn't and then - go away.

My dog was suffering from very irritated skin from allergies, and he needed a refill of his apoquel…read moreprescription. So I took him into the office because he desperately needed it that same day, and I wanted to show them why. After the front desk person went to ask the dr, they came back and said they wouldn't give me a refill because it had been more than 6 months since my dog had been in for a well visit. I told them I would bring him in the next day if I could just get 1 pill to last him until tomorrow. Instead of having any kind of sympathy for the pain my dog was in, the dr refused me the 1 pill until I came in the next day and paid for an office visit. Mind you, she never even stepped out of her office to talk to me herself, or to see the pain my dog was in. The front desk person told me I had to drop him off early that next morning so they could fit him in, in which he would be left in a kennel most of the day which he is not used to. But since I was given no other option, I had to put my dog through more discomfort in order to get the medicine that would help him feel better. So I dropped him off at 7:45 the next day, and was called by the dr later that afternoon to pick him up. All she did was try to upsell me with antibiotics and flea medication over the phone. I told her I order his flea medication online, and I didn't think antibiotics were needed (because the apoquel has worked just fine by without antibiotics for the past 3 years that I've been giving it to him, even though the dr was trying to convince me it wouldn't be as effective without them). Once I arrived to pick him up, he was very anxious from being left in the kennel all day. There was a bag with his medicine in it waiting at the front desk for me, with a written prescription that I didn't ask for inside. (I usually order the medication online because it's cheaper than buying it from the vet). So when I went to order his apoquel online, a written prescription wasn't an option for online submission. It had to be called in and verified, or you have to mail in the written script, which adds an extra week to the time it takes for the medication to be filled. So I chose the option to submit the vet's contact information so they could approve the script over the phone. The doctor then denies the online request because they gave me a written prescription that I didn't ask for, and never even called to tell me they denied it. So once I realized my online order was still on hold after a week, I called the office and they told me they wouldn't approve the online request until I drove 40 min out of my way to bring the written script back to the office. ....Following my yelp review, I was contacted by the office manager Lori. Not to ease any of my concerns, but to defend the way they handled the situation. Patronizing me, telling me I know nothing about how a veterinary clinic works. She then told me she was cancelling my vet service with their clinic, and emailed me my pet's records. What she didn't give me a chance to tell her was that I've studied dog nutrition extensively for the past 3 years, and I understand that they push unnecessary medications and vaccines in the entire healthcare industry (which I've worked in for the past 15 years myself, and just stepped away from because they push for profit instead of advocating for patient care) so I'm not blinded by the fact that it is no different in veterinary practice since they are taught by the same institutions that are funded by the pharmaceutical industry. All pet owners should watch the documentary 'Pet Fooled' to see what's happening behind the scenes that we aren't told about. Bottom line..terrible customer service and repeatedly unsympathetic doctor. I will never go back to this place.

These are the kindest most qualified group I have ever had the honor to meet at what I didn't know…read morewas gonna be a very dark day for me, the death of my dog. Thier handling of the experience from the emergency appointment for my dog to giving me the news she had passed they took care of every single detail in such a loving way. I rescue animals and I promise every one of them belong to Dr Finch and his amazing staff. Thank you so much guys....

Dr Finch and the team are great and caring. They have shown the greatest compassion and care for…read moreour three elderly dogs. one of the best vets we've had for many years.

I've had two very positive (all things considered) experiences at this emergency clinic. During the…read morefirst, my 10 year old Goldie chow mix had developed pyometrea, a very serious uterine infection that can be fatal. We took her in around midnight, and yes, the door was locked (previous review), but that's clearly for the safety of the staff. After some tests they let us know the culprit, and operated on her within a couple hours to remove her entire uterus. By the end of the following day she was up and had chewed through her catheter. Hilarious dog. The staff was so kind during the entire process, and let us come up to see her while she was recovering. She's just fine and still raising hell now, about two years later. This emergency surgery was of course expensive, but they do accept CareCredit so you can make it work. Our second visit was recent. A stray cat that adopted us had an abscess on her front leg from a fight with another cat. We tried to clean and care for it ourselves but the swelling wasn't going down and she was pretty unhappy. The vet lanced and drained the abscess, and gave her an antibiotic that would last for a couple weeks since she's an outdoor cat and not the most predictable. The following morning we noticed that most of the swelling had gone down, except for in her paw, below the bite. We called and they let us bring her in again without an additional fee for the visit. They managed to get more of the pus/drainage out and cleaned up the wound so it would stay open and continue to drain. She's doing great now. Long story short, the staff at this emergency clinic is great. I've noticed some of the doctor and techs are from other local vets, so it's nice to see familiar faces, and ultimately to know that if something happens to my pets I have a place I can take them, even at three in the morning on a Sunday. Thank you!

Absolutely, the worst experience, EVER! They charged me $171 just to walk in the door with my cat!…read moreThey wanted another $1200 just to examine him! The people who run this shit show are crooks and their staff is rude and unknowledgeable! I wouldn't go back to this dump even if it was free! They're a Pack of losers!

This person asked for pictures of the pet and area that needed groomed, said they'd check their…read moreschedule, then ghosted us. We tried to check back each day, the days in a row, zero answer. They knew the pet was in danger of developing sores, the owner was partially disabled, and the area vet had no availability for weeks. After telling her we would leave a poor review, got a reply about some family issues, and while we understand, a simple 'won't be able to do it' reply would have saved my girl days of suffering, as we would have gone to the ER vet.

Melody and Coy were great to work with. They came out to my house to bathe and groom my Husky (a…read morerescue) and our German Shepherd. Not only did I not have to cart my dogs across town, but Melody and Coy took extra time to make sure my dogs, who are not well socialized, felt safe and secure throughout the entire process. By the end of the session both dogs were calm and they looked and smelled amazing. I had reservations going into the appointment as to how my pets would handle the stress of bathtime with strangers, but wow they handled it amazingly. I was so impressed by this team that I scheduled our next appointment on the spot. I will never use any other grooming services. Melody's Miracles has a customer for life.

We have been using Pet's Place Lodge for years. They are always dependable and friendly, and they…read moremake the boarding process as convenient as possible. But the best part is, our dog loves to stay there! The tail-wagging starts as soon as we pull into the parking lot. That tells me that she gets care, kindness, and plenty of attention when she's boarded there. We don't have to worry about her when we're away. That peace of mind is priceless.

We are very picky about the care our dog gets and we love Pet's Place Place Lodge. The owners are…read moresuch kind people and truly care about the dogs! They walk the dogs three times a day outside and our dog always comes home happy and healthy. The new location has a large area for them to play and get exercise. Plus they are highly recommend by our vet and work closely with them if any issues ever arise. We've never had any health issues but it's nice to know. Our dog is happy when we take her there, too, which is a great sign.

We always can get an appt pretty quickly. Our dog always looks good. We like a summer cut because…read moreshe plays hard and being a goldendoodle has alot of hair. They have always done a great job cutting Scout's hair!

Very bad grooming! So disappointed after using this place after 2 1/2 yrs. After it was sold the…read morethe new owner. Very sad situation. My baby will get a ne groomer for sure!!!!

The service was arranged through my veterinarian hospital and I did not know it was through…read moreHeavenly Pet Cremations until the precious remains of my dear Tofu was returned to me. Enclosed and presented in a privacy package was a kind note from Heavenly Pet Cremations along with a card from the staff of my vet hospital. Every item was placed neatly and with evident care within the package. You have made a tough moment easier to process and I am grateful to know care was extended for his gentle soul to rest peacefully. Thank you for the preservation of a beautiful memory.

We had to let go of our Beau a week ago today, and chose private cremation through our vet, which…read morewas Heavenly Pet Cremations. I'm so grateful, they used this company. The box was perfect, the lock of hair, paw print (very unexpected), and poem enclosed was so special for our little buddy. This was the hardest day of our lives, we are so grateful for their thoughtfulness and kindness.

Have boarded my dogs with them fore the past 11 years. Always satisfied and my dog always wants to…read morego.

Love this place! My Dachshunds have been going since they were puppies, and they get excited each…read moretime we make the turn into RRPR! Ruby, Stella and the Stuteville's think the caretakers and facility are wonderful! Thank you for taking such good care of our girls!