Friendly staff, the Dr. was very informative. Got my girl in quickly and resolved her issue.read more

I suspect this is not privately owned, I could be wrong but it very much felt like that. Took my…read moredog in twice, the doctors were nice, no problem there. However, he was taken out of the room to somewhere else and I never saw the exam or how he was treated or how everyone interacted with him. Different. The first visit I met 5 different people and no one introduced themselves except for the doctor. Someone,?, an older lady, came in to give a shot and backed my dog into a corner and leaned over him without even talking to him first. Another tech ? Joined in to lean over him in the corner. Not cool. He's not a biter, but that would have been the time. Second visit, different tech? No name. Took him out of the room, ok. Came back and said a cleaning would be 800$-1000$. After the doctor came in, it dropped a few hundred. Took him to Dr. Mireles in Frisco, who we had seen before. The cleaning without the bloodwork was $391. The bloodwork was not mandatory. Super clean and new office. Take your pally there!

I have taken my pets to this vet ever since I moved to Texas 3 years ago. Because my cat is a…read moreHimalayan, she gets matted easily. I called to see if I could make an appointment for an anesthetic full body shave for my cat. Canyon Creek said they needed a blood test. I asked if I could get the blood test done at a different vet location as I am on social security now and their blood work is a bit pricey. At first they said, yes. That they would do the sedated shave and accept the other office's blood work, then they abruptly came back and said NO, that they would not be doing my sedated shave and I was no longer their client. I asked the receptionist to clarify her statement and she said I was no longer a client and she had other customers to help, and hung up the phone. I couldn't believe I was being tossed aside just because I needed to cut back on my spending at the vet. And they said they would help me, then said they wouldn't and then - go away.

My dog was suffering from very irritated skin from allergies, and he needed a refill of his apoquel…read moreprescription. So I took him into the office because he desperately needed it that same day, and I wanted to show them why. After the front desk person went to ask the dr, they came back and said they wouldn't give me a refill because it had been more than 6 months since my dog had been in for a well visit. I told them I would bring him in the next day if I could just get 1 pill to last him until tomorrow. Instead of having any kind of sympathy for the pain my dog was in, the dr refused me the 1 pill until I came in the next day and paid for an office visit. Mind you, she never even stepped out of her office to talk to me herself, or to see the pain my dog was in. The front desk person told me I had to drop him off early that next morning so they could fit him in, in which he would be left in a kennel most of the day which he is not used to. But since I was given no other option, I had to put my dog through more discomfort in order to get the medicine that would help him feel better. So I dropped him off at 7:45 the next day, and was called by the dr later that afternoon to pick him up. All she did was try to upsell me with antibiotics and flea medication over the phone. I told her I order his flea medication online, and I didn't think antibiotics were needed (because the apoquel has worked just fine by without antibiotics for the past 3 years that I've been giving it to him, even though the dr was trying to convince me it wouldn't be as effective without them). Once I arrived to pick him up, he was very anxious from being left in the kennel all day. There was a bag with his medicine in it waiting at the front desk for me, with a written prescription that I didn't ask for inside. (I usually order the medication online because it's cheaper than buying it from the vet). So when I went to order his apoquel online, a written prescription wasn't an option for online submission. It had to be called in and verified, or you have to mail in the written script, which adds an extra week to the time it takes for the medication to be filled. So I chose the option to submit the vet's contact information so they could approve the script over the phone. The doctor then denies the online request because they gave me a written prescription that I didn't ask for, and never even called to tell me they denied it. So once I realized my online order was still on hold after a week, I called the office and they told me they wouldn't approve the online request until I drove 40 min out of my way to bring the written script back to the office. ....Following my yelp review, I was contacted by the office manager Lori. Not to ease any of my concerns, but to defend the way they handled the situation. Patronizing me, telling me I know nothing about how a veterinary clinic works. She then told me she was cancelling my vet service with their clinic, and emailed me my pet's records. What she didn't give me a chance to tell her was that I've studied dog nutrition extensively for the past 3 years, and I understand that they push unnecessary medications and vaccines in the entire healthcare industry (which I've worked in for the past 15 years myself, and just stepped away from because they push for profit instead of advocating for patient care) so I'm not blinded by the fact that it is no different in veterinary practice since they are taught by the same institutions that are funded by the pharmaceutical industry. All pet owners should watch the documentary 'Pet Fooled' to see what's happening behind the scenes that we aren't told about. Bottom line..terrible customer service and repeatedly unsympathetic doctor. I will never go back to this place.

These are the kindest most qualified group I have ever had the honor to meet at what I didn't know…read morewas gonna be a very dark day for me, the death of my dog. Thier handling of the experience from the emergency appointment for my dog to giving me the news she had passed they took care of every single detail in such a loving way. I rescue animals and I promise every one of them belong to Dr Finch and his amazing staff. Thank you so much guys....

Dr Finch and the team are great and caring. They have shown the greatest compassion and care for…read moreour three elderly dogs. one of the best vets we've had for many years.

Arrived with a first generation import AKC Rhodesian Ridgeback that's my best friend and has earned…read moreover $106k Paid $380 and was told she had a pyometera by Dr Bradley. Turns out she had a sprained ankle. After telling me the office manager would get back to me and the doc would be unavailable for a week the clinic is now sending me to voicemail. I am disgusted with this clinic and them not having the decency to at least call me back. Ignominious.

Never in my life have I dealt with such a horrific experience. This ER is filled with the most…read moreridiculous staff and is run by a doctor that openly mocks his clients and clearly only cares about whatever fees he can charge. My dog was diagnosed with advanced cancer two weeks ago and I was advised by 3 different vets (two are close friends) on what to watch for and when it was time to say goodbye. I rescheduled in-home euthanasia because she was still doing fine, unfortunately she took a massive turn and passed away in my arms late at night. I took her to this hell-hole of a vet only to be met with a group of people that lack any sort of empathy, compassion or care. While holding my dead dog I'm having an Ipad shoved in my face because paperwork and money are the only things that matter at that moment, RIGHT? Not a single question of if I was ok or needed anything. I was finally placed in a room where I got to enjoy hearing laughter, upbeat music and then the doctor on the other side of the door making fun of the fact I cancelled the in-home euthanasia. Never once was I seen by the doctor nor would I have wanted to be after being mocked for following VETERINARY GUIDANCE regarding my sick dog. Additionally, after asking to take my dog home so I could arrange the cremation myself, the staff at the front desk wouldn't even make eye contact when I called them out on their comments I overheard. To top the whole experience off, again, while I'm holding my dead dog and in floods of tears not a single staff member even offered to help open or hold the door as I struggled to leave. DO NOT COME TO THIS ER... DRIVE TO MCKINNEY OR ANYWHERE ELSE, that actually cares about you and your animals.

This person asked for pictures of the pet and area that needed groomed, said they'd check their…read moreschedule, then ghosted us. We tried to check back each day, the days in a row, zero answer. They knew the pet was in danger of developing sores, the owner was partially disabled, and the area vet had no availability for weeks. After telling her we would leave a poor review, got a reply about some family issues, and while we understand, a simple 'won't be able to do it' reply would have saved my girl days of suffering, as we would have gone to the ER vet.

Melody and Coy were great to work with. They came out to my house to bathe and groom my Husky (a…read morerescue) and our German Shepherd. Not only did I not have to cart my dogs across town, but Melody and Coy took extra time to make sure my dogs, who are not well socialized, felt safe and secure throughout the entire process. By the end of the session both dogs were calm and they looked and smelled amazing. I had reservations going into the appointment as to how my pets would handle the stress of bathtime with strangers, but wow they handled it amazingly. I was so impressed by this team that I scheduled our next appointment on the spot. I will never use any other grooming services. Melody's Miracles has a customer for life.

We have been using Pet's Place Lodge for years. They are always dependable and friendly, and they…read moremake the boarding process as convenient as possible. But the best part is, our dog loves to stay there! The tail-wagging starts as soon as we pull into the parking lot. That tells me that she gets care, kindness, and plenty of attention when she's boarded there. We don't have to worry about her when we're away. That peace of mind is priceless.

We are very picky about the care our dog gets and we love Pet's Place Place Lodge. The owners are…read moresuch kind people and truly care about the dogs! They walk the dogs three times a day outside and our dog always comes home happy and healthy. The new location has a large area for them to play and get exercise. Plus they are highly recommend by our vet and work closely with them if any issues ever arise. We've never had any health issues but it's nice to know. Our dog is happy when we take her there, too, which is a great sign.

We always can get an appt pretty quickly. Our dog always looks good. We like a summer cut because…read moreshe plays hard and being a goldendoodle has alot of hair. They have always done a great job cutting Scout's hair!

Very bad grooming! So disappointed after using this place after 2 1/2 yrs. After it was sold the…read morethe new owner. Very sad situation. My baby will get a ne groomer for sure!!!!

The service was arranged through my veterinarian hospital and I did not know it was through…read moreHeavenly Pet Cremations until the precious remains of my dear Tofu was returned to me. Enclosed and presented in a privacy package was a kind note from Heavenly Pet Cremations along with a card from the staff of my vet hospital. Every item was placed neatly and with evident care within the package. You have made a tough moment easier to process and I am grateful to know care was extended for his gentle soul to rest peacefully. Thank you for the preservation of a beautiful memory.

I lost my sweet cat Boo on Sept 17, 2024. I received his ashes on the 19th. When I opened the bag…read moreup I found a small package of his fur along with his paw print with the box. I burst into tears seeing they had given me two things I didn't expect and will cherish. Thank you for your care of my sweet baby Boo.