Arrived with a first generation import AKC Rhodesian Ridgeback that's my best friend and has earned over $106k Paid $380 and was told she had a pyometera by Dr Bradley. Turns out she had a sprained ankle. After telling me the office manager would get back to me and the doc would be unavailable for a week the clinic is now sending me to voicemail. I am disgusted with this clinic and them not having the decency to at least call me back. Ignominious. read more

Never in my life have I dealt with such a horrific experience. This ER is filled with the most ridiculous staff and is run by a doctor that openly mocks his clients and clearly only cares about whatever fees he can charge. My dog was diagnosed with advanced cancer two weeks ago and I was advised by 3 different vets (two are close friends) on what to watch for and when it was time to say goodbye. I rescheduled in-home euthanasia because she was still doing fine, unfortunately she took a massive turn and passed away in my arms late at night. I took her to this hell-hole of a vet only to be met with a group of people that lack any sort of empathy, compassion or care. While holding my dead dog I'm having an Ipad shoved in my face because paperwork and money are the only things that matter at that moment, RIGHT? Not a single question of if I was ok or needed anything. I was finally placed in a room where I got to enjoy hearing laughter, upbeat music and then the doctor on the other side of the door making fun of the fact I cancelled the in-home euthanasia. Never once was I seen by the doctor nor would I have wanted to be after being mocked for following VETERINARY GUIDANCE regarding my sick dog. Additionally, after asking to take my dog home so I could arrange the cremation myself, the staff at the front desk wouldn't even make eye contact when I called them out on their comments I overheard. To top the whole experience off, again, while I'm holding my dead dog and in floods of tears not a single staff member even offered to help open or hold the door as I struggled to leave. DO NOT COME TO THIS ER... DRIVE TO MCKINNEY OR ANYWHERE ELSE, that actually cares about you and your animals. read more

Our cat had a seizure on Christmas Eve morning. Went straight there and they were great! Took our cat straight back and got fluids started. We have only used them one time before and this time they took care of us, just like they did last time! Really appreciate that in a scary time!! read more

Never again will I step through the doors of that clinic. I called ahead and gave all pertinent information about my dog bleeding from suspected multiple myelosis that had been diagnosed on Wednesday. I asked them to be ready to euthanize when we got there but instead got paperwork and more paperwork. Thankfully, my precious Annie did not seem to be in pain, but the floor where she had to lay and the walls, door, my husband, myself, and the tech's shoes were covered in her blood, so much so that I was concerned someone would slip. I just wanted them to show some sympathy, put Annie down and THEN I could have dealt with the paperwork without being so upset with them. I can deal with a lot of things but adhering to "procedure" instead of exhibiting a small bit of humanity is not something I can, or will, put up with. Also, they no longer use our local Heavenly Pet cremation service and don't tell you that unless you happen to ask. That is a whole other issue with me. Never again. Rest in peace, sweet Annie. Linda Tollison read more

wow! absolutely worst vet I've ever been to! The vet and nurse we got were so rude and everyone there was slow and eating sushi in the back even though our puppy was very sick! They told us in front of my 4 small kids that our puppy was most like going to die no matter what we did but if we left him there he might make it. also, they reuse fluid bags from other sick dogs! don't do it unless you have no other option!!! read more

We won't come back to this vet ever again. Our dog threw up multiple times over a few hours, so I brought her in on Saturday morning. She was taken in and the Dr. saw her, and diagnosed her with pancreatitis, and our dog (7yo female pharaoh hound rescue) needed to stay with them until Monday morning, when we would need to come and get her by 7am to bring to our own vet. The charge: $1945, not including the 3.5% upcharge that they do for "increase in costs". Included the emergency visit ($125 to walk in the door, which for vet ER is okay) and two nights care with all the meds, IV etc. A little steep, but it is an ER, is close to our home, and we have three other dogs. (It did not include the $425 radiography that they wanted to do to rule out blockage. We just did blood work, which was still $300+.) So, we bit the bullet, paid in advance the $2k+ (remember the 3.5% upcharge!) and I left the dog. Momma (my wife) cried before going to bed, because she was just so sad that her princess was alone and scared. So, after lunch on Sunday, at 1:30, we went by the hospital to see the puppy. There were no rooms open, so we sat in the lobby and loved on our princess for about 20 minutes, and then went home with the promise to pick her up tomorrow morning. NOW COME THE ISSUES. At 4:30pm I get a phone call that the princess is really anxious, and seems to be doing better, and maybe we can take her home with some home meds. Why don't we come pick her up? Okay ... My wife gets there, and is given directions on how to care for the dog, etc. My wife asks for a partial refund on the second night, since the dog won't be staying there. My wife is told no. No refund. We are giving you meds, so it kind of washes out. My wife went through three people to get a partial refund, all to no avail. We were only looking for $120 - just the cost of the line item. No. The last person my wife talked to was rude, and wouldn't make eye contact as she was "explaining" why no partial refund could be given. Okay, so now you have alienated a family with four dogs, who could come in more, since they are all getting older, for what should have been a 6% refund? Fine. Whatever. At 9pm, our dog had explosive diarrhea over the house. Got on the other dogs and over furniture. ARE YOU KIDDING? This dog was on an IV for dehydration, and now she is doing this - when she should have been under a Dr.'s care. We will never go to this clinic again. It feels like a racket. It felt like they wanted to get our dog out so they would have more room, since they were packed when we visited, and when my wife came to pick up the dog. They could have asked us to take her when we visited earlier, but then the argument for paying for a second night REALLY would not have worked. This place seems to put trying to squeeze every last penny out of whomever walks in the door. Don't trust them. We don't. read more

They are an incredible group of people who were so great with my dog!! I would highly recommend them if you are needing help in an emergency situation with your fur baby!!! read more

My vet referred me to take my blue heeler to GCAEH on 12/03/20 after another dog attacked him, resulting in throat injuries. Our vet fully expected them to keep him overnight, and at least do x-rays )hence their recommendation) I arrived at the office, and they commented that they were informed a rabies pole would need to be used, I explicitly told them under no circumstances would one be used on him due to the level of trauma to his throat and I would go elsewhere if that was their protocol. I read the vet notes after I left, only to discover that they indeed used the rabies pole, something I'm sure was even more traumatizing on top of what he went through. Literally all the "ER Vet" did was rinse his injury, clip his hair and give him pain meds and sent us on our way, blood still pouring from a 1/2" bite. This morning when our heeler was still very obviously struggling to breath and still quite drugged up, we opted to take him back to our vet. They did x-rays and discovered that his trachea and esophagus were heavily damaged and needed the care of a specialist in Dallas. They stabilized Memphis for me to take him, but he sadly passed away within 20 minutes of us arriving at MedVet. In short- if you want competent care, and not a place who simply wants to halfa$$ care for your fur babies, it's worth the extra distance to get the quality care where they make sure even basic care like x-rays are taken, or listen to you as the pet owner when they tell you not to do something because they actually know their dog best. I've left 2 voicemails one at 6:30am before I read the report , but indicating that I have several questions and concerns I had before taking him back to our vet. Not one call returned. But they sure didn't hesitate in charging $433 for shotty services. I'll miss you Memphis, I'm so sorry I listened- you'd still be here if I didn't. read more

Grayson County Animal Emergency Clinic - Memphis- the poor pup they didn't try their best for. - Veterinarians Near Me - Denison, Texas

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Very disappointed in the level of service received at this business. Obviously choosing to go to an emergency vet, we were expecting the doctors to take our puppies health a little more seriously. We waited in a room with our sick baby for 30 minutes with no answers or understanding what we were waiting for. Just anxiously watching our pup in pain. Paid $150 for no answers or help. read more

Grayson County Animal Emergency Clinic - Veterinarians Near Me - Denison, Texas

Our sweet GSP got cut by barbed wire and was in need of stitches or staples. We were in the Lake Texoma area, and we searched for vets/animal hospitals nearby. This emergency clinic popped up, and we didn't have much of a choice. They were 10-15 minutes away, and they were able to get us in immediately. The vet tech was very sweet. We probably waited maybe a total of 5-10 minutes for the head vet to help us. He was a super nice guy, and our GSP was able to get a few staples in no time. We were sent home with pain meds, antibiotics, and a fixed up pup. 10/10 would recommend as an emergency clinic from our experience! read more

We have had to utilize emergency services twice in the last year for two of our furkids. Both times they were so nice and understanding. During this last ice storm, our dog had developed a serious hot spot and we needed it addressed. Knowing our regular vet would most likely not be able to get to him as fast as we wanted (it got way worse during the storm and was getting infected) we chose to not wait and took Ranger to the ER. They attended to it quickly and with great care. The cost wasn't really any more than we would have paid our regular vet. My husband was happy with the entire process, as he's the one who had to take him this time. read more

Let me start by saying thank you for being there when all others are closed. One never knows the severity of a situation. We were welcomed on a very cold and busy night by the staff, the Dr was relatively quick to see us and address my babies needs. They were upfront with the estimated cost and provided us with the needed medications. They even have a starting cost on their site which no other 24hr vet had. Please keep in mind that people will post both good and bad experiences on a public post. But I will tell you I have never been more pleased with every aspect of a place caring for our babies. read more

Grayson County Animal Emergency Clinic - Veterinarians Near Me - Denison, Texas

I would only take your pet here if they are bleeding or if something is broken. We took our dog here last night had they really examined him, maybe feel around on his neck area they might have noticed that he was tender on the side that we were saying he was favoring. But luckily for us we have an awesome vet in Whitesboro that immediately solved the problem. Just a little bit of effort would have given us some piece of mine. Try the basics instead of trying to charge $747 for your results. Just saying. read more

I'm very disappointed in the veterinarian that we saw tonight. We brought our dog in for a snake bite and the vet specifically said that he didn't think our dog needed Antivenin treatment, however when we got home the paperwork specifically says that they advised IV fluids along with Antivenin and that he needed hospital care. None of which was advised while we were at the clinic. After he had left the room the young girl offered us the antivenin treatment or the medication treatment. Having had the Veterinarian's recommendation we went with the medication treatment. Once home we read the paper work that stated that we were advised IV fluids along with antivenin and in hospital care which was not true! I hope they are happy collecting their $320 for 15 minutes of vet time, a benadryl shot, a pain shot, and a steroid shot. What a disappointment to know this is the only place in Denison to go after hours for pet care. read more

It's a crying shame there is no other emergency vet in the area. Last night I called to ask for advice after my dog ate grapes. I was told to contact the Pet Poison Hotline and get a case number first. When I explained that this didn't sound accurate, as my dog couldn't possibly be an isolated/first time case of grape ingestion, the sweet receptionist explained she was new and just repeating what she was told by the vet. I ended up driving 120 miles round trip after speaking with 2 other emergency vet clinics who said the instructions from Grayson County were absurd, and precious time and money would have been wasted by calling the hotline. I had another negative experience with Grayson County a few years ago when I was new to the area. I don't understand how this place is still in business. I intend to contact my primary vet and suggest they cut ties/referrals to Grayson County. The place I went to last night said they had heard horror stories about Grayson County from other clients. Be prepared to take your pet elsewhere in the event of an emergency. Plan ahead. read more

Hope no one ever has to come here but if you do your pet will be in great hands. We had out dog hit by a train new years eve. So thankful they are open on nights and holidays. I hmdint have much hope for her but they fixed her and got her out of pain and watched her over night. They answered questions and even let us know it's ok to call in and check on her. Came back in the morning and she looked so much better. Stayed another night until the reg vet was opened. The staff here was amazing thank you all so much. read more

I've had two very positive (all things considered) experiences at this emergency clinic. During the first, my 10 year old Goldie chow mix had developed pyometrea, a very serious uterine infection that can be fatal. We took her in around midnight, and yes, the door was locked (previous review), but that's clearly for the safety of the staff. After some tests they let us know the culprit, and operated on her within a couple hours to remove her entire uterus. By the end of the following day she was up and had chewed through her catheter. Hilarious dog. The staff was so kind during the entire process, and let us come up to see her while she was recovering. She's just fine and still raising hell now, about two years later. This emergency surgery was of course expensive, but they do accept CareCredit so you can make it work. Our second visit was recent. A stray cat that adopted us had an abscess on her front leg from a fight with another cat. We tried to clean and care for it ourselves but the swelling wasn't going down and she was pretty unhappy. The vet lanced and drained the abscess, and gave her an antibiotic that would last for a couple weeks since she's an outdoor cat and not the most predictable. The following morning we noticed that most of the swelling had gone down, except for in her paw, below the bite. We called and they let us bring her in again without an additional fee for the visit. They managed to get more of the pus/drainage out and cleaned up the wound so it would stay open and continue to drain. She's doing great now. Long story short, the staff at this emergency clinic is great. I've noticed some of the doctor and techs are from other local vets, so it's nice to see familiar faces, and ultimately to know that if something happens to my pets I have a place I can take them, even at three in the morning on a Sunday. Thank you! read more

Amazing people here. They were so kind and loving to my dog. I came in and they showed great empathy and made sure I knew everything that was going on. I was allowed multiple phone calls to check on my baby overnight and woke up to a great phone call from them. Overall great doctors and kind staff. Highly recommend for emergencies read more

So thankful for this place. Dr. Ermon Very thoughtful caring knowledgeable. She made me feel confident our pup received correct care and would be fine. Recommended highly. read more

We took our dog to Grayson County Animal Hospital because they were the only place in our area that was open on a Sunday. From the initial phone call, to the wonderful compassionate greeting at the door when we arrived, to the detailed upfront pricing and the care throughout the whole proceedure, these guys nailed it. It's good to know a place such as this exists & is close to home. Dr. Butler & the staff were super sweet. I would highly recommend this place. read more

after 8 long days of 24 hour care, the vets and staff here were able to save my fur baby after an extremely severe parvovirus case. I rescued my puppy on a sunday afternoon, and my monday morning, we were at the vet. the employees, specifically paul and laura, did an incredible job communicating with me and my family throughout the week. i truly felt like my pup was in the best possible hands. i frequently visited between midnight at 2 am that week to check on her, and everyone always made me feel very welcome and kept me very informed about my puppy's current state. dr. watson did an incredible job with my fur baby. yes, this was an extremely expensive option, but they did everything they could and successfully saved little Millie! read more

I am in a medical disagreement with this clinic and my pets primary veterinarian. We visited this ER clinic 7/10/18 because my poor pup was crying in pain. I gave them every piece of information I could to help bring what was wrong with her to light. The ER doctor was very nice and I was willing to pay whatever I could to help her. The lady there was nice enough to help me set up care credit because at that time I did not have the means to pay. They give you 12 months to pay off your balance and I thought that is fair. Well long story short I was told to follow up with my pets primary veterinarian after that visit. I followed up with her doctor and he gave me a different diagnosis then what the ER doctor. I was pretty upset. I felt I paid for some unnecessary treatment. I called 7/13/18 and demanded to be called back by an office manager to discuss it. I was called back the same, but missed the call because I was at work. I immediately called back and got their voicemail, so I left another message. I did not received a call back, so I called back today 7/16/18 and had to leave another message. A woman named Katherine called me back at 6:14pm today. She described everything about the visit over to me. I asked questions in between and she answered a few, but later started to talk over me. She asked me, "you are in medical school right?" I do vaguely remember mentioning I am applying to medical and that was the reason I couldn't pay self pay at their clinic. I answered and I swear every 10 words she said "well when you get in to medical..." right before she begun to explain the doctors notes and his reasoning. First, that was belittling and and disrespectful. Then, she called me "honey." I very well maybe younger than Katherine, but I don't think it was polite to say "honey" to another adult when they are upset. At this point I was pretty angry, so I may have thrown out a few F bombs. That wasn't polite of me, but you can see why I was upset. She continued to cut me off when I was trying to explain what symptoms continued with my pup and I had to start start talking over her. Her response was just few gasps and sighs. The call only came to an end because I was interrupted mid sentence and told "I think Collin county will be a better place to continue your care," and she hung. So what do people do when they get hung up on? They call back. So I did and when she answered she said, "if you continue to call I will call the police because you are harassing me." I told her to go ahead and go the police. I was not herassing her I was calling back because I was rudely hung up on. According to the dictionary the definition of harassment is the act or an instance of harassing, or disturbing, pestering, or troubling repeatedly. Keep in mind I was hung up on. When I called back one time she threatened to call the police and hung up again. I called back a second time and was forwarded to voicemail. I left a voicemail stating that is was completely unprofessional to hang up a patients mom and threaten them with the police. I also said I would not call back again. That was only my 2 call. I hung up and cried for a few minutes. It's hurtful for someone to be wrongly accuse you of harassment. I called my pets primary veterinarian to tell him what happened and asked if it was okay for them to call him to discuss his diagnosis and their diagnosis. He said it was no problem. My third phone call to the ER clinic was answered by a man. I told him I notified my pets doctor and that he was okay to be called. I also mentioned that I was hurt by the wrongful accusation by Katherine and told him thank you before I hung up. This Clinic was very nice in the beginning, but I feel once a concern is brought up the situation becomes hostile. I would not recommend this ER clinic to any pet parent because there is a possible misdiagnosed under investigation read more

Beware, this place is a total rip off scam, they wanted almost $1000 to put in a few stitches or staples in my Jack Russell that had been in a dog fight, went back home to Plano and got the same service for $183 total including meds. Go here if you want to get ripped off. Also had to pay them $100 office visit just to get the estimate. I would have rated them with negative stars if this posting system would let me. read more