I fully stand by my review. I received my truck back today after repairs, and the service was…read moreexceptional--prompt, courteous, professional, and reasonably priced. I have complete confidence in their ability to do the job right the first time.

Good work with fair price. One day turnaround . Good quality with reasonable price. Will go there…read moreagain.

Very quick, excellent service and all my questions answered. Will definitely recommend to friends…read moreand family very fair pricing as well

I made a request for my brake pads to be replaced. I was given a flat rate price for each axle and…read moreeven recommendations on where to shop for the parts. He offered to pick up the parts before arriving at my location, although I bought them myself for convenience. At the time of the review, I only had the front brake pads changed which took less than an hour from the time he arrived. Very quick and professional. He had all the right tools and experience.

Absolutely delighted with your service! The job, from initial quote to completion, was handled in…read morean astonishing six hours. Your technician demonstrated incredible efficiency, working independently and leaving the site spotless. Zero mess, zero fuss. Truly impressed.

Jimmy was excellent and very clear in his explanation of the repair job he would do…read more Great experience, will definitely use them again.

This is the best Firestone or indeed mechanic shop I have ever been to. Tim runs a good shop and…read morehis mechanics are outstanding. This is especially true of Stephen, high quality individual with incredible attention to detail. I truly appreciate the trust I can place in Tim and his staff. When they recommend something, they help you understand what is needed, suggested, or indicated and why. You are able to make an informed decision even if you aren't a master mechanic.

I had my daughter's car towed to this location. They called and said it was fixed and offered to do…read moreadditional services - wiper blades, oil change , new tires . I agreed since the car was repaired. They called me the next day and said the car couldn't be repaired and that I would need to have it towed somewhere else. I was blown away. DECEITFUL is the best word to describe what occurred. Now we've spent over $700 on a car that does not run and has to be towed for another $300 to see if it can be repaired! I will never trust another Firestone AGAIN!

A NEWLY MINTED PERMANENT PATRON !…read more I took our Nissan Altima into Christian Brothers Madison AL for assessment of an AC issue which was erroneously diagnosed by Express Oil, as needing system replacement with a cost more than five times the service charge from CHRISTIAN BROTHERS. The AC service was completed in little more time than an oil change with very courteous professional interactions. I HAVE NO INTENTION OF USING ANY OTHER AUTO SERVICE FROM THIS POINT INTO THE FUTURE.

Had a friend come buy a car and haven't had it a month. Something is wrong with the car and he's…read morebeen calling and nobody seems to call back. If I can give no stars that will be great. How could you sale someone something and ghost them. Thats not right and this should be shown to the corporate to resolve his issue... So as of right now. Nobody needs to buy a car here.

Our experience at Sides was a good one this last spring! My husband nearly totaled his SUV, and…read morethankfully he wasn't seriously injured! Geico came to our home to do the estimate and I got on the phone to find a body shop that could complete the repairs in a reasonable amount of time. Many folks are repairing their vehicles instead of buying new ones when they are wrecked, and all the body shops are backed up. Seriously backed up! Sides made the most sense to us and within a couple of weeks we had a drop off appointment. The staff are friendly, cordial, honest and thorough. We knew going in there was a shortage of parts for Mazda [our SUV] and I think Subaru. Plus, Geico had to go to the body shop to perform at least 2 supplemental estimates updating the original estimate. This is because additional damage is often found during repairs, for example, the front seat needed replacing. Time was not a critical issue for us, as we bought a replacement vehicle in the interim. Sides took about 8-10 weeks to complete the job, which they told us up front. They quickly updated me at every follow up phone call and they offer a text messaging status service which is not really accurate or dependable. Do call them, they will talk to you and help you on the phone. We were pleased with all the work including the paint job, when we picked the car up and I've enjoyed my "new" [new to me, it is a 2016 model] car ever since. I highly recommend Sides! You can double check me, but I'm pretty sure there are 2 Sides shops in Athens.

Received great service and they did a fantastic job repairing my vehicle!! Would definitely…read morerecommend!!!

We picked up my car several hours ago after having the motor mounts replaced, and I can't say…read moreenough good things about this shop. From start to finish, the experience was smoother than I expected, especially for a repair this significant. Holly was absolutely phenomenal. She kept us informed every step of the way, was knowledgeable, friendly, and made what could have been a very stressful situation feel so much more manageable. George did the actual work on the car and clearly took great care of it. In fact, his thoroughness extended beyond the repair itself. He caught a potentially serious mistake from a recent oil change at another shop, an incorrectly installed O-ring that was causing a Class 3 oil leak. The rest of the office staff were also a pleasure to deal with. Owning a German car means you need a shop you can trust, not just one that says they can do the work. From day one, we felt confident my car was in the right hands. They diagnosed the issue quickly, had a quote ready, and provided documentation to back it up. When my husband wanted to pause on ordering parts so his dad could take a look first, they were completely accommodating, no pushback at all. His dad confirmed the diagnosis within a minute of looking at it. Pricing was in line with what I found online for this repair on my specific car. We are so happy with the results and have likely found our shop for the long haul, regular maintenance included. Holly deserves special recognition. She treated us like people, not just a ticket, and I genuinely felt she was our advocate from start to finish. She is exactly the kind of employee who makes a shop's reputation. George's thoroughness spoke for itself. Even just reading his notes on the invoice and inspection report made it clear we were in knowledgeable hands. They are the reason we will be back.

So I need some work performed on my truck. After reading reviews I can see why they came so highly…read morerecommended. Yeh mechanic called me and told me what I thought was needed was not and after inspection,no issue existed. I was truly shocked with the honesty and pleasantly surprised. Great customer service and very honest forthright. These people have a customer for life.

Alan and his team are fantastic. Our Flex had an intermittent issue starting and Alan was able to…read moretrack down the issue and get it fixed. The are honest, take the time to explain any issues they find, and don't rush you. Highly recommend!

Allen (owner) is one of the most trustworthy and knowledgeable mechanics that I have ever met. He…read morealways gives it to you straight and honest. Prices are very reasonable and fair. Allen and his team will always go the extra mile to ensure the customer is taken care of.

I have an '08 Jeep Wrangler with a manual transmission. When I returned home I wasn't able to put…read moreit in park. Engine running, indicator on dash showed it was in park but the lever wouldn't move out of drive. The linkage between the shifter and the transmission became disconnected. I take my Jeep here for oil and tire service and they always do a great job. I took it in and they verified the broken connection. The fix is a part from Doorman: part 14055. The local parts store sells it for $16.99. When the plastic part was replaced - about two hours after they started working on it - the bill came to just under $120. They charged me $29.99 for that $16.99 part... Upcharge was almost x2. I am an app user and had a coupon for $15.00 off any service other than an oil change. The manager denied my using that coupon - did everything short of calling me a liar stating the coupon - that came from their app - wasn't from their app. My history with this company is over. The replacement of this part takes less than 10 minutes: look it up on YouTube... The despicable upcharge is ridiculous. I'm all about a business making a profit but not an almost double the price of the replacement part to a loyal customer. Done. Adios. Chow. Hasta la vista, baby!

repeat customer for 6+ years…read more every experience has been different but my business is going elsewhere

The business license is expired. The labor rate is $185/hr…read more Parts are aftermarket, NOT oem like your receipt says. Parts are marked up as high as 300% The technicians have no certifications The tires they sell are from somewhere else, they do not stock tires at Meineke, so there is NO warranty for tires. Save your money, save your car, go to a reputable repair shop that employs actual technicians.

3 months later an I am returning for the same issue. Not sure what is going on but new management…read moreand new service techs.