These guys are wonderful! Repaired a tire for me very quickly and didn't charge me near what I…read morethought. Highly recommend!

These guys are awesome....great customer service, great work on my car, got me in and out, one stop…read moreshop for just about everything. Highly Recommend...

This a reliable and honest repair shop in Casa Grande. I have been there numerous time and always…read moreleft satisfied. Not once did they try to sell me anything I did not need.

This shop place has top-tier customer service. They go above and beyond to help you. That's why I…read morecome back.

Contacted them for tires and oil change. Had a mid-morning appointment, but dropped in at 7:30 am…read moreand they took us right away! Had good tire selection and pricing so we got what we wanted. High speed balanced, checked all the tpms sensors and got the alignment right. Oil changed and they reminded us that our records indicated the coolant had never been flushed. With 125K on the ticker and a mid-summer trip through the desert it seemed like a good idea to get it done. All this for $750 is pretty reasonable. Jade did a great job!

Service is exceptional, technicians are professional and Eduardo is wonderful--friendly, personable…read moreand very helpful. He's at the front desk, in the service area and always on the ball making sure that servicing is done correctly and in a timely manner. I particularly appreciate the fact that he kept us informed throughout the process on both of our visits. He helped us when we bought a used car a few years ago; so when we needed a new battery we made an appointment to do that, have an oil change, tires rotated, fuel/cooling systems flushed and air conditioner serviced. He even came to where we were stranded to jump start our car (not a service normally provided, so was very much appreciated). He sets a very positive tone for the whole shop which makes what could otherwise be tedious, very pleasant. They have a nice waiting area with a view of the shop, along with coffee, water, donuts, fruit, TV and WiFi. Products and services were reasonably priced--the battery cost what we would have paid at an auto parts store and they installed it for $25. Other services seemed reasonably priced as well. If we need automotive service in the future, we'll call Eduardo at Big O Tires.

Subject: Formal Complaint Regarding Unsafe Service, Unprofessional Conduct, and Improper Tire…read moreRepair Practices To Whom It May Concern, I am writing to formally complain about the service my son and I received at Big Joe's Tire Shop. What should have been a straightforward tire replacement turned into an extremely frustrating, stressful, and concerning experience. When we arrived, it appeared that only one young employee was working on our vehicle. During the repair process, it became obvious that he did not have the proper tools necessary to complete the work correctly. As a result, one of my lug nuts became stripped and damaged. The situation became even worse when the damaged lug nut had to be broken off in order to proceed with the repair. Because of this, I am now left with additional expenses that should never have occurred. I now have to replace the damaged lug nut and potentially the wheel stud that was affected during the process. These are costs that I believe resulted directly from improper service and a lack of proper equipment. Throughout the repair, I simply wanted to ensure that my son and I would be able to safely drive home. Instead of addressing my concerns professionally, the employee became increasingly aggressive, rude, and disrespectful. As a paying customer, I should never be made to feel like asking questions about my family's safety is an inconvenience. The situation became even more concerning because dogs were allowed to roam freely around customers. My son has previously had a traumatic experience involving a pit bull and is extremely uncomfortable around unfamiliar dogs. The presence of loose dogs created unnecessary stress and anxiety for him during an already difficult situation. Businesses serving the public should maintain a safe and controlled environment for customers, especially children. Additionally, while our vehicle was being worked on, other vehicles arrived for service. Despite the fact that we were there first, the employee repeatedly stopped working on our vehicle and began servicing other customers. This significantly extended our wait time and left us feeling that our time and business were not valued. I also have concerns regarding the pricing practices. We were charged for the replacement tire and then charged a separate fee to balance the tire. In my opinion, balancing a replacement tire should be considered part of the installation process. Separating these charges appears to be an unnecessary add-on cost and raises concerns about transparency in pricing. Customers deserve to understand exactly what they are paying for and why. My concerns can be summarized as follows: Damage to my lug nut and wheel stud due to improper tools and repair procedures. Additional repair costs that I now must pay because of the damage caused during service. Aggressive, disrespectful, and unprofessional customer service. Loose dogs around customers, creating safety and comfort concerns. Delays caused by repeatedly stopping work on our vehicle to service later-arriving customers. Questionable pricing practices regarding tire balancing fees. Failure to provide a professional and customer-focused experience. As a father, my primary concern was getting my son and myself home safely. Instead, we left feeling frustrated, disrespected, and concerned about the condition of our vehicle. I am requesting a formal response regarding this matter, including an explanation of how the damage occurred and what steps Big Joe's Tire Shop intends to take to address these concerns. I also request consideration for reimbursement of any costs associated with repairing the damaged lug nut and wheel stud. I look forward to your prompt response. Sincerely, Dan Schroeder PS- Subject: Second Formal Complaint - Demand for Immediate Refund and Reimbursement of Damages To Whom It May Concern, I am writing to submit an additional complaint regarding the unacceptable service I received at Big Joe's Tire Shop and the continuing consequences of the damage caused to my vehicle. As a direct result of the improper work performed on my vehicle, I was forced to take time off from work today to have the damage corrected. This situation should never have occurred. Had the repair been completed properly the first time, I would not have had to miss work, rearrange my schedule, or spend additional money correcting a problem that was created by your shop. After having my vehicle inspected and repaired, I was required to pay an additional $130 out of pocket to replace the damaged lug nut and wheel stud that were affected during the service. This expense was not caused by normal wear and tear. It was the direct result of the work performed on my vehicle. I should not have had to spend a single dollar fixing damage that occurred while my vehicle was in your care. What makes this even more frustrating is that I trusted your business to perform a simple tire replacement. Instead, I was left with vehicle damage

A girl at night with no other options meant used tires sold as new and flat by the time she got to…read more Tucson. When called they said best they could do is another tire. How? Pay for another tow and faulty tire? No thank you! AVOID THIS BUSINESS!

I really like coming here. Every worker I talk to is polite, knowledgeable, and explanative. Great…read morecustomer service. If you have a flat, or think you do, come here. They'll take care of you. Worth the time and money. I had a flat tire and they patched it up right away. Easy 5 stars.

Walk-in for Brake Check and Wheel Alignment on my 2016 Hyundai Santa Fe. Front Brakes needed…read morerepairs while rear brakes only had 50% wear. They did repairs plus completed the alignment and car was ready in about two hours.

Over price to change out tires. It was at end of day and they didn't want to do it anyway. So go…read moreearly if your want your tires done .

Love supporting local, these guys are super friendly and took care of my tire fast! Super…read morereasonable prices on used tires. Will recommend to friends

This place is open call them. They are not closed call them. Great place to do motor home and truck…read moretires AGAIN THEY ARE NOT CLOSED CALL THEM PLEASE

From the owner: Purcell Tire and Service Centers has kept our customers rolling since 1936. We have grown to become…read moreyour tire dealer in Arizona, Nevada, Missouri, Kentucky, Arkansas, New Mexico, Utah, Texas, Washington, Alaska, Colorado, Idaho, and Mexico. We serve retail, commercial, and wholesale customers, providing all types of tires and tire services, along with automotive repairs and services at our retail locations. We provide our commercial customers with commercial tires, farm tires, and mining tires, as well as roadside assistance, powder coating, tire and wheel balancing, wheel mounting, truck alignments, and fleet inspections.