I am going to try and be as kind as possible, though it admittedly is difficulty dealing with such…read morepoor customer service, pricing and communication. I have been in the property and casualty insurance business for 32 years, and have helped thousands of people approved rental cars as a result of a covered claim. Unfortunately early, the morning of 3/2/26 before work I was in an accident and my car was not drivable, needed to be towed to a collision shop. I have a brand new job, so getting to work the same day was imperative. I found a rental at approximately 11a.m I was quoted $55/day. on Wednesday, my insurance company called and authorized a rental car for me, but they, like most insurance companies use Enterprise. I brought them the car back Wednesday and told I would get back my $200 deposit. Well did not happed and they charged me $400 for two days of a rental. I have called and spoke with someone and set up a case for a dispute. Well, since that time, I have not gotten a response from a human being and all I've gotten is two emails., saying my case was updated twice. Over a month, no resolution, no human explanation of what I was charged and no refund. This the poorest customer service and bait and switch sales technique I have ever experienced. I would rather rent a horse for transportation than do business with this crooked company. DO NOT RENT A CAR FROM THEM! This is the first of many bad reviews that will be written. Case: 80350414

The people who own this place/work here are THIEVES. We rented a car here and paid for the…read moreinsurance and were told to pick it up at 12:00 on Sunday May 24th. This seemed odd because the hours said they closed at 12:00, so we arrived 30 minutes early in an effort to help them out. HAHAHA Well turns out their employees didn't feel it was necessary to send out all the rental reservations they had for the day. They left before we arrived. With no one there to assist us, we were forced to rent a car elsewhere but have no received our money back for the insurance yet. This is absolutely ridiculous and if they knew they would not be working this day they never should have set our reservation for this time. I WILL NEVER GO BACK HERE AFTER I RECEIVE MY INSURANCE REFUND. I will also pay whatever it takes to make sure you can not keep renting cars.

Nicole and the rest of the team at the Lake Harbor location are amazing. They are friendly and…read morehelpful. It is a pleasure to work with them. They have been very accommodating and have gone above and beyond a number of times. While the reason for using them is frustrating (truck is in for a major repair), they are making the experience less stressful.

Collin was SUPER friendly and very helpful. He had us in and out in less than 10 minutes, and we…read morearrived a bit earlier than our reservation time. He was very accommodating to our needs on the type of vehicle we wanted to rent. Great customer service by Collin! (There was another young man there as well, I do not know his name, tall with dark hair). He was friendly as well. Great customer service. We will use this location again. Thank you!

Awesome customer service! Very reliable and is the best rental company I have ever used. Will call…read morethem again for any of my equipment needs. Thanks guys keep up the great work!

From the owner: Locations Facts:…read moreLocated in between DuPont and Defense Supply Center

I recently got a rental while searching for a new car and had a great experience with Enterprise…read more The process to select and pickup a car was smooth and quick. I had a beautiful 2025 Mustang for a little over a week. I did have to extend the rental and doing so was very easy thanks to the helpful staff.

The rental car Enterprise provided for me started having issues. After 3 attempts on 3 different…read moredays they continued to say they did not have anything of the same size available to switch out with. On the 3rd day I was told the problem had been escalated to the area manager who never contacted me after several hours. I finally called Hertz and they had a car for me immediately.