I would not recommend this company. Called for a ride to Richmond Airport for 3am. I had already…read morechecked the website and received a quote of $102 ($1 extra for might surcharge)., Foreign gentleman who answered the phone stated he was the owner and that the fare would be $20 more for a night surcharge. Stated website was 10 years old and had not been updated, and though he was an actual taxi company not Uber he couldn't guarantee he could find a driver. Needless to say I chose not to use Henrico taxi. Use this company at your own risk.

I arrived at the train station and was recommended the service by the information desk. so glad I…read moreasked. had a very pleasant journey to my destination and would heartily recommend the service.

FANTASTIC ! From Hannah whom I was told is the…read moreowner(supervisor) answering the phone and very pleasant and professional hiring a excellent driver named Daylan with his very comfortable van who drives very safe and a pleasant professional gentleman . Oh how I hope I can get this company and driver each time I need transportation.

I made an online reservation one week in advance of a flight for an important business trip. I…read morereceived a written confirmation for my prepaid reservation. I was ready and waiting at the appointed time. No taxi. After 5 minutes I called. It took two calls to get a response. When I explained the situation, the agent told me he had no record of my reservation. As he looked and asked for details from me, I was becoming anxious. Finally, he said he would have someone pick me up in 30 minutes. I canceled my reservation and loaded up my car with all of our luggage. Fortunately, I was able to get a neighbor to drive my car so I didn't have to do the Park and Ride, but it was 6:30 AM! I was very lucky. Once I got to the airport I emailed my confirmation to the company and asked for a refund. A bit later I called to ask if the company had received my email. They had and apologized and said my credit card would not be charged. Duh!!! This time I was told that his device was lost and he was not able to retrieve any records. I wonder how he read my email. Hmmmmm... no I don't think I will be calling Mimi's taxi in the future.

I made a reservation with Henrico Express Cab beforehand as we were to arrive at RIC after 11 PM…read more I even asked for a confirmation as I made the reservation online. I was assured, via text, that a cab would be there waiting when we arrive. I texted them from JFK last night to find out where we would find them. No reply. We got outside RIC with our luggage and no cab. I called the text number that they used to confirm and the man answered "hello"...not even Henrico Express...and he knew nothing of our reservation! Thankfully, there were other cabs waiting and we took one of them home. Don't waste your time reserving with this company!

My wife and I recently used Jordan of Henrico Express Cab and was very please with the service…read more Jordan provided courteous, on-time, professional service. He called the night before to confirm our trip to the airport and he was there to greet us on our arrival back in Richmond. Toy

This taxi company, with license plate H130486, held up traffic by driving BELOW the speed limit in…read morethe LEFT lane of 64 for miles and miles. Not only is this inconsiderate and disrespectful to literally everyone else on the road that's passing you, it's illegal too. The driver is either so incompetent or cares so little to not respond to repeated cars passing you or flashing your lights, which means stop being a selfish a$$h^le and MOVE TO THE SLOW LANE. Pretty idiotic to drive this way with a logo and clear license plate.

Do not use this service. On Sunday night at 10pm, I requested a ride to the airport on Monday at…read more9am. The dispatch called to confirm shortly after I sent my request. On Monday morning, the taxi never came. I called around 9:07am and got no answer. At 9:10am, I drove myself to the airport. I had to park in expensive parking and was late to my gate. This whole experience was very frustrating and could have been avoided.

Overall great experience. Quick and easy process. I usually don't leave reviews but I had to let it…read morebe known!

Reserved 6 tix on Groupon for the historical tour. Had to change to 4. Groupon assigned the blame…read moreof not being able to get a refund on the vendor. I called RVA on Wheels. They could not have been more accommodating. Hendley Davis was diligent in making sure the right tickets were cancelled and most welcoming to our tour on Saturday. Confidence restored in a small business and a new loyal customer was born.

If you're visiting Richmond or even if you're a local, RVA on Wheels is hands-down one of the best…read moreways to experience the city's charm, history, and hidden gems! From the moment we stepped onto the vintage-style trolley,  we were swept away by the warm, welcoming atmosphere and the infectious energy of our guide Daniel Ellis Daniel provided us with the perfect balance of fun and informative -- packed with fascinating stories about Richmond's rich history, from Civil War landmarks to modern revitalization projects. He is incredibly knowledgeable and had a great sense of humor, weaving in personal anecdotes, quirky facts, and local tips that you just wouldn't get anywhere else. What truly made the experience special was how interactive and engaging it felt. The trolley itself was spotless and super comfortable, with great views from every seat. We even got some time to hop off and explore a couple of key spots, which made it feel more like an immersive adventure than a typical tour. Whether you're a history buff, a foodie, or just looking to see the city from a new perspective, RVA on Wheels delivers an unforgettable experience. It's the kind of tour that leaves you saying, "I never knew that! A must-do for all RVA explorers -- can't recommend it enough!

Very good, prompt & courteous service every time! Pink Transportation is always my 1st selection to…read moreget me from point A to point B. They do get extremely busy, but they always make sure to get me to my destination(s) safely......which is most important to me!! I also like that their prices remain fair and there is excellent communication between their drivers and the dispatch base. Why ride with the rest, when you can ride with the best?!?! Thanks a mil, Ms. Pink:)

Called. No answer. Voice mail full? Won't try again. Not a good business plan for success.read more

One of the stronger properties I've ever stayed at overall. However, I could not get them to a 5,…read morebut will return in a heartbeat. Location & Parking - only 2.5 miles off I95. There are several properties off I95, so they do have intense competition. The lot is very large and even when sold out there is room. A pet peeve is the amount of dirt from contractors that stay. The trash cans in front have maintained their boundaries. A big bonus is electric car hook ups. Property -built in September 2025. The hotel is maintained very well in spite of its heavy contractor use. The staff does a tremendous job keeping dirt and dust down considering. I did alert management on clean the stairwell with lots of contractor debris. Hotel amenities- Candlewood is an extended stay, so it has a full kitchen with supplies. I have utilized the supplies in the kitchen. Workout room is very nice, but will pick at it too since I'm a gym rat. Will breakout a separate. FREE Laundry on site. Coffee 24/7. Small store with drinks, snacks and toiletry items. Outdoor picnic and grilling area. Comfortable lobby with a huge big screen TV. Staff service - this is where they have shined. Front desk smiles, is eager to help. I have needed late checkouts and they accommodated me with my IHG status. Housekeeping staff overseen in the hall ways and elevator all have smiled. They do not offer an automated wake up call service. However, alarm clocks are in the room. Accommodations - Two room keys will be given to guest. One goes inside there. I've stayed in two room types a King and a Deluxe Suite. The rooms have a lot of thoughtful designs for business travelers. The kitchen is a prime example. The open closet is another that has an iron provided. There is plenty of drawer storage. Also a desk. Is present, but unsure if keeping this up. The two rooms were different on climate control. One had a wall and other window. The one would not drop past 68° and was not as comfortable as I would've enjoyed. Comfortable furnishings, especially the bed & pillows and quality liens. A in room safe was cool in my deluxe, but it did not work. Hot water inconsistent. Area convinces - There is a new Starbucks directly across the street in Rivers Bend. Also a Food Lion, liquor store and dry cleaners. Many more that are in the Rivers Bend Shopping Center. A Sheetz fueling station and CVS is walking distance. Exercise Room - one of the best weight and cardio rooms in a hotel I've experienced. They have a lot of varied equipment and I used it daily. The temps were kept cold which is perfect! It was also tidy with towels and wipe off cloths. However, I did bring some issues to the managements attention. The big screen tv was unplugged. They fixed that. One of the treadmills is out of order. None of the cardio machine have TV integration working. I like the news on when walking. A scale would be a nice to have. This is a property that I will continue to use and recommend.