How surprised was I reading the only other evaluation for this agency. My reality is quite…read moredifferent. I have been with Gondola-Kinne for 23+ years. Early on Eric Allison, whose father was a principal in the agency, structured a policy that I was never to find out the full breadth and depth of coverage until the fires. Gondola-Kinne was also very good about contacting me when a new product being offered might fit with my profile. Over the years I added three new endorsements, all of which came into play during my rebuild. They were: 1) Extended cost and replacement. It is what is says it is. Having this provision allowed me to rebuild without taking a hit to investments, savings, or equity. 2) Ordinance and Law: Without this I would have been flapping in the breeze for over $65k for the costs of bringing the rebuild up to current building codes. 3) Debris Removal and Demolition: actual costs for demo in the wake of the 2017 fires topped out over $130k. Again, I had no idea what this coverage meant but I trusted my agent and it was in place long before I ever needed it. Not overinsured but appropriately and adequately insured. At the outset of the 2017 fires when the diaspora was happening, it was the principals of this agency that immediately reported me as missing. A business relationship of this quality requires a mutual interest and goes well beyond what any insurance premium or commission could ever have in terms of their service to me when the chips were down.

I have had my business insured with Gondola-Kinne for about 40 years, and they have always been…read moreextremely helpful, knowledgeable, and prompt in answering my questions

I've been a client since 2017 and highly recommend chris malloy and new redwood insurance. I have…read moreauto and renters insurance and have always had a pleasant experience and chris always has my best interests at heart.

I did not end up signing up with Chris. I had issues with my…read moreother insurance company to be un named. Chris was so prompt & present with me while I was dealing with issues with my new car & old insurance company. Not many people have his work ethic and customer services skills. He is easy to work with. I highly recommend him.

For decades I had excellent service from State Farm until I signed up with Novoa. She cancelled my…read morecoverage after I failed to pay a slight premium increase, failed because they sent the invoice to an address where I hadn't lived for 6 months. If they tried to contact me they failed. I'd like to think that such inattention to important details is uncharacteristic of State Farm. My advice: which agent you choose matters, and don't choose this one.

My Honda CRV was recently clipped in the rear bumper, while parallel parked, by an uninsured Uber…read moredriver. The damage wasn't too bad but it's still an annoying thing to have to deal with. His insurance company said they would investigate and try and find away to get around his coverage being lapsed. I waited a little over a month to get an answer and was not surprised when they told me there was no coverage and to go through my own insurance. Luckily I have State Farm. A simple call to Eric at Erika's office and I was quickly making a claim and getting the ball rolling. I've been with State Farm for about 8 years now and have been lucky enough not to need to use them but now I'm glad that I DO have them on my side. The process was super simple, the team at Erika's office are always amazing and helpful and the claims folks were just as nice. I got a check for the repairs mailed to me Pronto. They will also be going after the other driver to try and recover my deductible which I really appreciate. Thank you Erika and Eric and the whole team and thank you State Farm for making a "pain in the butt" situation easy and painless.

Veronica Mendoza has been my Insurance agent for my family and I for over 4 years. I highly…read morerecommend her because not only does she offer great prices ! She treats my family and I like her family. It's important to have your vehicle insured, but it's also important to have a great agent like Veronica Mendoza because she always makes time to speak with me when I have any questions about my policy.

Joleen is a caring and considerate professional who helped me feel comfortable and welcome in her…read moreoffice. She's especially adept at women's financial planning and conversations about retirement. She understands and builds you up.

Joleen does a great job asking questions and figuring out the best life protection path to take…read more She takes the time which I really appreciate. Joleen follows through with a program that is customized and follows up regularity to make sure needs have not changed. Your work is greatly appreciated. Ethan C.

When it comes to commercial insurance, this companies customer service is outstanding! Jc is the…read moreagent i used to get a workmans comp quote for the company i work for. He fully explained other quotes i got and the reason they were a little less expensive. (most of the time less expensive means less coverage) and i am fully aware of this now thanks to Jc. I will definitely renew with sierra pacific from their customer service alone!

Terrible service! They do not communicate well, and delayed tax preparation and nobody calls you…read moreback, even when you give everything early. This last tax season they fired my tax preparer who is a family member and locked her out of the office. Now I get a notice that they can't help us this year after a decade of paying them to prepare our taxes. My parents also received the same notification in the mail instead of our annual tax preparation packet because they are too busy to help loyal clients that they screwed over the year before. Not even a phone call, just a letter, sorry, we are too busy to help loyal clients. If they were planning on dropping clients they should have said something after they screwed up last year. It really makes me worry what shady stuff happened and if my prior years were legit or messed up. Definitely a poor handling all the way around. I don't like to leave bad reviews but this one earned less than one star. To not be notified until December that instead of getting a tax prep packet to get a "You have been dropped and need to find a new place is a slap in the face. And there was only one person that called back one time ever, even when calling the main line. Way to take care of a long time client, and drop my entire family. If you were going to drop us we should have been notified after last April when you fired her. That's 8 months of wait to find out that your tax preparers won't be helping you. Highly impersonal service. And that's 8 less months to find a good accountant/CPA.

I have been pleased with the services of Bardella & Associates. I've been utilizing their services…read morefor @ 6 years or so. They provide a packet of what documents are needed and I just complete those and return them to the office. I let them do the calculations so that I don't have to deal with figuring out the correct figures/data. I am sorry to learn of recent clients who have been upset by this company and am grateful that I was not working with the employee that was let go. That would have been very stressful to try to find another tax preparer.

shes the best!!! very reasonable rates as well as very…read moreknowledgeable! Highly recommend Kathy!!!

Kathy is the consummate professional, trustworthy and 100% honest. I trust her with my businesses…read moreand family matters. I have never had better service.