I have been a business owner in Sonoma County for over 40 years never have I run across a business…read morethis flaky. I contacted them about speaking with a Broker. The receptionist said you need to fill out a form first and someone will call you. Filled out their Mickey Mouse form and emailed it back, waited 3 weeks never heard a word. I called and again and left a message they never called. Save your time using them. Have since found a very professional agency to use.

We have been happy customers of Laura Henderson at Brandt Insurance for over 20 years. She has…read morealways been very professional, efficient, and quick to respond to any of our inquiries with sound advice. We are lucky to have her as our agent for all our insurance needs! Deborah S. Petaluma, CA

I love this agency in Cotati, California. I love dealing with Paul Netl who originally set me up…read morewith State Farm and offered me a much better deal than Mercury Insurance who I had previously. Today Jennifer in the Cotati office helped me with a change with my Auto Policy. I love State Farm & would recommend anyone seeking great insurance to sign up immediately & quit dealing with car insurance like Mercury that require a large sum of money to renew every 6 months. Thanks Cotati office of State Farm, S. Jeffries

Jaqueline in this office recently provided me with excellent customer care: it was quick and easy…read moreadding a vehicle to our policy. Many thanks!

Carlos Tapia was so helpful in adding another vehicle to my policy. He was able to give me many…read morediscounts, as well as, a concise and professional answers to my many questions. He took quite a bit of time with me and was quite helpful and extremely polite. A great experience!

This review is in recognition of the excellent customer service provided today by Leslie when I…read morecalled the office. She was very helpful and pleasant to work with. It's refreshing to deal with a company that provides quality customer service from real people (not bots!

I have my car, house, earthquake and life insurance with Jared. Always very polite and great follow…read moreup, highly recommend!

Very upset with this insurance never had an insurance that raises up there prices by 30$ each…read morerenewal. When I call they tell me it's not them it's the state. But after comparing my rate with State Farm's with my family my brother having progressive and my sister having gaico and my friend having Allstate they confirm they haven't had an increase in the past 3 years and it just weird that on me with state farm only gets an increase each time please do no sign up with them and I will be cancelling my insurance with them as well. Got a quote with progressive for 90$ for the same coverage and I'm paying 138 now ! Ridiculous

Rude on the phone and asked for a manager to call, never did. Been a customer for 29 years so, they…read moredon't care about loyalty

Unparalleled customer service!…read more Marissa Magnelli has been our business insurance agent for years and I cannot express how exceptional her service is. Her commitment to understanding the needs of my business and expertise in the field is evident in every interaction with her. She is dedicated and always gets back to me in a timely matter to answer my questions and/or provide guidance whenever needed. Her professionalism and efficiency is invaluable to my company and I feel at ease being in such good hands. I wholeheartedly recommend Marissa Magnelli to any business owner seeking the best of the best in insurance services. Thank you, Marissa, for your exceptional service and support! Here's to many more years!

I highly recommend Erica Bishop's State Farm agency for anybody's insurance needs. Erica and her…read morestaff are so nice to speak with and so knowledgeable and professional with the advice and help they offer you. They understand the need of a senior-on-a-fixed-income like me to not be overcharged for auto insurance and they wisely guided me to help-them-help-me get my annual mileage adjusted to the correct mileage to lower my premium. I am grateful for excellent customer service and the feeling that an insurance agency is "on my side" and they will be on your side too.

Very helpful people! I spoke to Gracie on the phone about my car insurance and she answered all my…read morequestions

In 2017 When Angel took over from the retiring agent I wasn't contacted. Ok, no big deal - I only…read morehad 6 policies with the office. What they did do was re-write the policies - changing policy numbers - making it look like they had sold new policies. That didn't seem ethical to me so I found a new agent. When Angel saw I was taking my business she called me and had all kinds of stories and excuses, none of which made sense. I continued with the move while investigating the changes in my policies. Angel then called my new agent's office and went off on them. Glad I left

Angel is by far the WORST insurance agent. I reported a car accident and never once received a…read morefollow up call. She is also a two faced lair. She stated the deductible check was in the mail, and should be arriving in a few days. I still have not received the check. A worker at her office named David is extremely thick headed! He clearly can't read as he called me by the wrong name when he was apologizing for the poor customer service Angel provided. He stated that Angel is extremely personable with all her customers and enjoys meeting them one on one, which is total bullshit because I've been a loyal customer for ten years, and my family for over fifty years, not once heard from Angel. V v The previous agent Darren was hands down amazing! He provided the best customer service, and always called to see if everything was ok, and if we had any questions about the claim. Do yourself a favor and look elsewhere for insurance.

Eddie Sandoval State Farm insurance Agency has jeopardized my daughter's home investment instead of…read moreprotecting it, but he gladly took her and her fiancé's money. My daughter and her fiancé recently just bought a house near Eddie Sandoval's State Farm Agency. This young couple were very thorough and had three inspections done including a specific roof inspection (also one done by the seller). Eddie Sandoval State Farm agency took their money for home insurance and neglected to ask if they had roof inspections. Instead they hired someone to drive by to inspect the roof without ever going on the roof. Just weeks after this young couple closed on their home, Eddie's agency said they will stop insuring their home in less than one month if they don't replace their roof, despite this couple having two professional and very recent inspections done; both indicating that the roof has year's of life left. Worse yet, when I spoke to Eddie and his agent, I found both completely in cya mode and lacking any empathy or willingness to even give them more time to sort things out. I have never seen any company treat a paying customer so badly. Shocking. They told me they don't have the authority to help, yet when I called state farm corporate, they told me that the local agency has the most power.

Seems Eddie doesn't read his return mail. And after 2 steady years of asking him to stop mailing…read morebogus and overpriced insurance rates to my home (with someone else's name on the correspondence), he continues to send the same information I've asked him to stop mailing.