I've been using these guys for a few years now. Jacob is my agent and he is awesome. I feel bad…read morel, I don't think he takes a day off as my emails Or text messages are answered within in minutes, always. He goes above and beyond and I would never have been as successful as I've become if it were not for Jacobs insight.

I have been working with Judie for over 10 years. She Helped me find an insurance company for my…read morevery first motorcycle. She has also helped some of my friends and family. It has always been a pleasure working with Judie. Its nice working with a local insurance broker firm. They have that home town feel. Now being a business owner, It is a big stress reliever having an insurance agent you can trust. Judie is always on point, many many years of experience. Thank you Judie and Sherzer for your excellent customer service!

I have been dealing with insurance companies for my businesses needs and personal coverages for…read morenearly 30 years here in Santa Rosa. I have always had excellent service and very competitive pricing from Lawrence Lehr and his staff. They have always been very professional and attentive to my needs as well as my companies needs. Outstanding customer service and a great value !!! Don

I cancelled my policy with Allstate over 3 years ago. I continue receiving solicitous phone calls…read moreafter repeatedly indicating I'm not interested in coming back to Allstate. Today I received another badgering phone call. I told the sales agent from your office that I am currently homeless and without a vehicle. Her response was, "Do you have any friends or family who might need insurance?" I absolutely cussed her out and hung up. Do better a$$holes

I'm sure you already know this, but State Farm is not a good neighbor. We have been with them for…read more24 years. We had 4 policies with them: homeowners, two cars, and umbrella. We never made a claim on our homeowner's insurance, but they are dumping us (non-renewal). Furthermore, they are reporting to everyone else that we had a claim in 2020 even though we withdrew it before we they even came out for an inspection. There was never any claim. But they show it as a loss of $0. That makes it even harder for us to find insurance. No other insurance company will take us. We have no choice other than the FAIR plan. We will have to get a DIC policy to cover everything other than fire. State Farm said they were willing to offer us such a policy, but they're only giving us a 5% discount relative to last year's premium. They're excluding the biggest risk factor (fire) and giving us only 5% discount? Fair is going to cost us $6,500. Last year we paid $2,464 for our homeowners insurance. Now State Farm thinks we're going to pay $2,343 for a homeowner's policy that excludes fire, which is by far the biggest risk? I don't think so. We already got a lower quote for a DIC policy from a company that has a better A.M. Best rating than State Farm. We're also looking to take ALL our business elsewhere. (Now they say they're going to take away our multi-line discount because we no longer have homeowners insurance with them. They dumped us!) I don't appreciate being treated this way. State Farm didn't even have the decency to notify us in appropriate manner. They simply sent an email that was written as if we already knew our contract had not been renewed. Our new insurance agent has been much more helpful. She answered all our questions and took the time to think about what might be in our best interest.

I have been with this office since I was 16 and just starting to drive. So that's been 3 decades…read morenow and still going. I absolutely love John's staff. Penny & Nancy are so helpful and easy to get in touch with. I have had all my cars, motorcycles & renter's insurance through them and have never been disappointed with their service. Give them a call and find out for yourself. You will not be disappointed.

These people are life savers. Our home insurance company dropped us because our house was too far…read morefrom a fire hydrant . I tried several places before realizing that I should just call Gaffney Insurance since I was already using these guys for business insurance. I have since referred several friends to them because they alway do a fantastic job, plus if you live in West Sonoma County a lot of insurance companies can be wimps about insuring you, but these guys seems to know how to navigate through all that. They go above and beyond to make sure you're covered but without trying to scare you into insurance you don't actually need. Call these guys, they'll take great care of you!

Could not get clear answers and spoke to David who was nice at first but when I answered a question…read morehe asked he became very rude. They also said that if I want auto insurance that I need to get home insurance. I did not have a good experience with Gene Gaffney Insurance.

Eddie Sandoval State Farm insurance Agency has jeopardized my daughter's home investment instead of…read moreprotecting it, but he gladly took her and her fiancé's money. My daughter and her fiancé recently just bought a house near Eddie Sandoval's State Farm Agency. This young couple were very thorough and had three inspections done including a specific roof inspection (also one done by the seller). Eddie Sandoval State Farm agency took their money for home insurance and neglected to ask if they had roof inspections. Instead they hired someone to drive by to inspect the roof without ever going on the roof. Just weeks after this young couple closed on their home, Eddie's agency said they will stop insuring their home in less than one month if they don't replace their roof, despite this couple having two professional and very recent inspections done; both indicating that the roof has year's of life left. Worse yet, when I spoke to Eddie and his agent, I found both completely in cya mode and lacking any empathy or willingness to even give them more time to sort things out. I have never seen any company treat a paying customer so badly. Shocking. They told me they don't have the authority to help, yet when I called state farm corporate, they told me that the local agency has the most power.

Seems Eddie doesn't read his return mail. And after 2 steady years of asking him to stop mailing…read morebogus and overpriced insurance rates to my home (with someone else's name on the correspondence), he continues to send the same information I've asked him to stop mailing.

I have been using and trusting Ethan Cline at Santa Rosa State Farm agency for many many years now…read more I highly recommend him as his professionalism and personal contact has been so useful for me with all my insurance. AND I mean ALL my insurance. Ethan handles My car and truck insurance, my home owners policy which also includes an earthquake policy along with an umbrella coverage for unforseen problems. He allways follows up makes great recomendations and always promptly returns my phone calls. He has my complete trust and receives an A+ recommendation from me.

Great to work with. Knowledgeable about his products. I get a great sense that I'm protected, and…read morewhat are safe practices when I speak with Ethan. I'll make sure my children speak with him when they start driving.

For decades I had excellent service from State Farm until I signed up with Novoa. She cancelled my…read morecoverage after I failed to pay a slight premium increase, failed because they sent the invoice to an address where I hadn't lived for 6 months. If they tried to contact me they failed. I'd like to think that such inattention to important details is uncharacteristic of State Farm. My advice: which agent you choose matters, and don't choose this one.

My Honda CRV was recently clipped in the rear bumper, while parallel parked, by an uninsured Uber…read moredriver. The damage wasn't too bad but it's still an annoying thing to have to deal with. His insurance company said they would investigate and try and find away to get around his coverage being lapsed. I waited a little over a month to get an answer and was not surprised when they told me there was no coverage and to go through my own insurance. Luckily I have State Farm. A simple call to Eric at Erika's office and I was quickly making a claim and getting the ball rolling. I've been with State Farm for about 8 years now and have been lucky enough not to need to use them but now I'm glad that I DO have them on my side. The process was super simple, the team at Erika's office are always amazing and helpful and the claims folks were just as nice. I got a check for the repairs mailed to me Pronto. They will also be going after the other driver to try and recover my deductible which I really appreciate. Thank you Erika and Eric and the whole team and thank you State Farm for making a "pain in the butt" situation easy and painless.

This office is a joke they say on the wed site they are open from 09:00am till 06:00pm you'll be…read morelucky if someone in the office before 10:00am and don't go try to go there after 03:30 pm They already went home not that they are much help after you do contact someone

Rafael is the man…read more Homeowners insurance? He's got you. Car insurance? All over it. Renters insurance? He's on it. Need some off the wall type of insurance that I have never heard of? If Rafa doesn't have it, you either don't need it or he can tell you who you need to talk too. In all seriousness, Rafa is a down to earth guy that has a wealth of knowledge about the insurance industry. Give him a call today so he can advise you on how to cover yourself! I have sent several friends and clients his was because of his quick accurate response time. I trust him 100%!!!