I recently visited the new Brandy Melville location after they moved from Highland Village, and I love the new space. The store feels much more open and spacious, which makes shopping a lot more enjoyable. Unlike the old location, it doesn't feel cramped, and the clothing is spread out nicely throughout the store. Brandy always has some of the cutest styles, and l've found the quality to be consistently good for the price. There's always something new that catches my eye, whether it's basics, loungewear, or seasonal pieces. Overall, the new location is a huge upgrade and makes browsing much more comfortable. One question I do have is, does anyone know if they still give out the free stickers? That was always one of my favorite little extras when visiting! read more

I like coming here the selection is nice and the lines are always short! Also where did the free stickers go?? read more

Brandy Melville - Women's Clothing Near Me - Houston, Texas

I have had mixed experience with the staff. Half of the time staff is very helpful and patient, will look out for anything you want. Other times very poor service and attitude. They had messed up my keep items and put them back while offering to help me keep them aside. What was worse, one time my friends and I shared a fitting room without being informed that it's not allowed. The staff later demanded us to show them everything in our bags for suspected "stolen items" cus they felt like it. Very rude, it feels like we were being accused of stealing. read more

I took my son to buy a gift for his girlfriend, but he didn't ask for it to be wrapped. So I went back to the counter where two young ladies at the counter and interrupted them as they were both busy drawing something (not working). I asked for a gift box, one of the young ladies said they didn't have any. Then I asked for tissue paper for bag and again said she didn't think they had any. Then they both resumed with their drawing. I was in a rush so didn't ask for a manager. I simply find it hard to believe that they didn't have anything to help with a gift, as I've never encountered this at a boutique. read more

F*CK this shit establishment. I use to love brandy, UP UNTIL I FOUND A NEEDLE IN MY NIAGRA FALLS SWEATER. I was at work a noticed a painful stabbing pain in my shoulder. I went to the bathroom and inspected my sweater AND THERE WAS A FUCKING NEEDLE. BEWARE read more

Cute store decent prices and well my 16 yr old daughter likes it! Neutral colors! Tops , bottoms, jewelry and small purses. read more

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Every time I come into this store I get mad and leave because the employees are constantly in the way. I literally cannot shop if there are like 5 of them trying to organize at once. Makes me leave every time without buying anything read more

I've never checked reviews for Brandy until my 3rd or 4th time going, however after checking, I don't think their service was anything bad! The workers I have met have always helped me out to a fitting room, etc. It's reasonable for them to check how many clothes you have before going into a dressing room (it's def the norm in a lot of clothing stores!!) I also didn't mind if they didn't say hello or anything because i just like to look around at my own pace ‍ selection changes every week!! their prices are pretty mid but they are pretty good quality basics! read more

2 stars only because I love their clothes. However I'm convinced the workers here have never been taught customer service and as a retail worker it is so strange to me. When you walk in no one welcomes you, they don't even acknowledge your presence besides staring at you. I was waiting for a dressing room for a few minutes patiently, and a worker walked up and I assumed she was gonna help me. She just walked right past me and stared at me. They have no idea what customer service is. I only come back because I love their clothes but I have never experienced such poor and obsolete service in my life read more

This store is TINY! And the dressing rooms are very dirty and dusty, don't look up because you will literally see the dust bunnies flying down. People were running into each other and having to squeeze by. You have three choices of color, oatmeal, white, and navy. Also, this store/ company seems to have an identity crisis, are they LA rocker or East Coast seaside? Can't figure it out....the girls working do not provide good customer service, and there are no deals, no sales, no put in your email address for rewards, nothing. My daughter chose to go here to spend the gift card she received and it was not worth the trip into the city. I urged her to go in person since it's a "skinny" store, everything labeled One Size, that being Small, wanted hey to try stuff on. Will not return to this place. read more

I was really scared to go here because of the ratings on here but i actually had a great trip! When i walked in i was greeted with a smile from a worker. Since it was a friday, it was pretty crowded and the store is already small, so just be alert of which day you decide to come in. The selection of clothes is very good. Theres no clothes on the floor like some reviews said. The clothes feel really soft and high quality, everything is 100% cotton by the way :) it is on the pricey side, i paid $150 for 6 items. But i think it was worth it! Overall 9/10 experience! read more

Worst experience I've ever had in a store. The employees were talking about their night at the strip club with scammers, cocaine, wanting to get their nipples pierced etc. I wish I was making this up. Store was so messy, barely any customers in - wonder why Employees were also dressed like they just rolled out of bed read more

Today the employee was literally the sweetest and I had no problems. ( really good service ) read more

Won't be shopping here again. Unbelievable that there is just one size. So discriminatory. Daughter received a Christmas gift and they won't exchange wo a receipt, even a gift. They don't give refunds period. Only exchange. And we bought some pj shorts and tried to return but they wouldn't even exchange them, claiming they are underwear. Tags were still on. Also return policy is 14 days. Shortest I've ever seen. These are the worst policies I've ever encountered. Won't be giving them our business. read more

Terrible store policy for online purchases. This is the only clothing store that charges for shipping on purchases over $100 and will not accept returns in store for a refund. You must pay to ship back for a refund, or exchange items in the store. I ordered 3 sweatpants (one size John Galt label) for my 5'6" daughter and they were 6-8 inches too long, and bunched badly at the ankle. I noticed another customer brought in the same type of sweatpants with the same issue and got stuck with a store credit too. I will not purchase items from this store again, and explained to my daughter that it is not customer friendly. I am hoping my daughter decides to take her future business elsewhere as well. There are so many options for cute clothing! read more

Maybe update the hours.... Drove damn near 30 minutes just for a sign to be on the door saying they're closed January 2nd. Don't understand what's important about January 2nd but ok. read more

the store is adorable !! the workers are so kind and they look like they have lots of fun working there. the clothes are all in the small size, so be alert. the clothes are moderately prices, but recommend for people looking for trendy basics! read more

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I constantly go to this Brandy and each time it feels like the staff could give less of a crap that you're there. They'll mumble a greeting and then ignore you for the entire time afterwards. Questions are replied to in a quite unprofessional manner, definitely not my favorite store. read more

Im not sure how there's bad reviews because today i got THE best customer service here & the girls were so helpful! Kaitlyn especially was very very helpful & honestly made my day. Definitely coming back! read more

Really bad service, rude employees, piles of unfolded clothes everywhere, including the floor. Listened to employed gossip about other employees while in the changing rooms without the number they were supposed to give me. Definitely needs new employees. read more

They made me want to download Yelp so i could warn others. The place was a mess, everything was on the floor and the employees where stepping on it. Not even a hello at the door, all stares and awful looks. read more

Twice now at brandy they charged me wrong or mistakenly put an item in my bag and charged me for it. I went back to return the top because I never bought it and they apologized and issued me a "refund" it's been over a week and never received that refund and I spent time to bring back what they MISTAKENLY put in. it was not even my fault and they still took my money and never processed the refund. Never had this problem at any other brandy or in any other country so disappointing especially taking hard earned money from young adults. read more

Yesterday i went in town with my friends to do a little shopping and we decided to go into brady. i've always seen the jokes about this place online saying they are known for having rude workers but i assumed it it was just an ongoing joke or exaggeration but i think i was wrong. As soon as we walked in yesterday you could feel the bad vibes. The workers shot us with dirty looks the whole time even when my friend tried to smile all one of them. No one helped us to a dressing room and all the rooms were opened so we helped ourselves to try things on. One of my friends not trying clothes on over heard the workers talking bad about us and rolling tnete eyes as we walked in and out and tried on different things. When we were done my friend went to go put up the clothes that didn't work out and a worker stopped her and offered to take them for her, my friend said it's okay i can put them up and the worker grabbed them from her and gave her attitude saying this is my job. Then proceeded to get mad saying that we just kept walking in and out and that every time we walked in with new stuff she had to count it, this was never brought to our attention since no one helped us with fitting rooms and if it had we would have listened.Reading other reviews it's clear this isn't a one time situation. Id honestly stick to shopping online no need to drive and have a bad experience like this. I really hope this place gets better customer service. read more

I don't usually write reviews, but listen when you read the reviews, the workers are insanely rude. The store itself is fine, it's very neat & comfy, but don't expect amazing customer service. I picked out my clothes just fine and tried them on myself since no one helped me get a fitting room, when I went up to check my clothes out the two workers were giggling the whole time at my clothes. On top of that, almost every time I go here the workers are insanely judgmental, just shooting you looks without saying anything. Nothing wrong with the store but definitely something wrong with the workers. read more

I have no problem with the organization. The customer service was terrible. When I first walked into the store I immediately felt judged by the workers for being there. All skinny blonde white girls. I am not trying to make this a racial issue but there was definitely a sense of inferiority. I was shopping with my friend, her mom, and her little nephew. My friend and I had Christian faith-biased sticky notes we were placing around stores we were shopping at. A couple of minutes into us being at the store we had placed about 5-6 notes and the workers started laughing at my friend and I saying things such as, "eww what are they doing?", "Ohhh they're talking about God!!" "Of course we are going to take them down!" huddled up in a corner laughing to themselves they started to remove them. I honestly don't have a problem with people taking those notes down, I had a problem with making fun of someone because of their beliefs. We immediately left and decided not to buy the clothes we had picked out. Once we left one of the girls working there walked out of the store to "make sure we didn't accidentally take anything". Obviously old enough to work at the store but not mature enough to know how to treat customers appropriately no matter the disagreement. They're policy might not even have allowed notes to be placed around the store but the way it was handled was disgusting. Absolutely outrageous and very hurtful. Clothes were cute tho!! read more

Brandy Melville - Ex of sticky notes placed. - Women's Clothing Near Me - Houston, Texas

The employees where really rude and judgmental. They kept looking at me with dirty looks. They need new staff asap. I used to love brandy but now I don't think I will be returning in store. read more

Drove 40 mins to shop here and was very disappointed. The workers aren't friendly whatsoever and made me feel like an inconvenience walking in. I tried to ignore the bad vibes, but it's so overwhelming i couldn't even shop. When i got to the register the five employees behind the counter all ignored me!! This was my third trip and probably my last. I've consistently had these issues every trip, but i love their clothes so it sucks :/ will def stick to the online store. read more

Came here after work to look for clothes for my daughter for Christmas. They closed 12 minutes before closing time. Seems as if no one wants to work these days. read more

I was expecting some rude teenagers because of other reviews but was greeted by really nice teenagers. I was shopping here for my daughter who read the reviews and she says that anyone who has a problem with this brandy Melville is sensitive and needs to grow up. I personally think the employees were very nice when I asked them questions about if they had any other colors in a shirt. They were also extremely helpful when trying to figure out if there were other colors online. read more

I am not sure who was working when the other customers had good service but they were definitely not at work yesterday. Service was terrible. All clerks were rude and unprofessional. None offered any assistance. None greeted us when we entered the store. I was there for my daughter and is the only reason I purchased items. She actually liked the clothes in there and I did not let horrible customer service ruin her day. There are several shops in that area and this is the only store that we encountered such a rude staff. Too many options for shopping in Houston so we won't go back. read more

I go to Brandy because it had cute clothes, simple. This review has more to do with the employees than the clothes. They don't have basic decency, and legit they're all racist white girls with no manners and bad customer service. I legit see them ignore me and other people who weren't skinny white girls when they walk in, but as soon as a white girl walks in, they smile and say welcome. It's disrespectful! Also, those white girls aren't good at being subtle. I can legit feel them watching my every move and looking at me like I'm going to steal something in the store. They even had the audacity to follow me, acting like they're slick. I thought it was just me being paranoid or self-conscious, but after I left the store, my friend said the same thing happened to her and she felt it too. Brandy has cute clothes, but the white girls who work there needs to learn some manners and check themselves. read more

Was not greeted by the girl at the front. Walked around in the store and accidentally walked to the back where all of the other clothes were hung up against the wall and was told rudely, "this is employees only". How about you guys actually get a divider and organize the store so it looks like an employee only zone. Byyeeee! read more

FAV STORE IN HOUSTON OVERALL! sales associates are so sweet and helpful and never fail to brighten your day. best selection of clothing out of all the brandy stores i've been to. always such a clean environment and such fun music that always makes shopping here a fun time!! read more

I love this brandy location, I've been here many many times. I haven't came across a rude employee yet, but every time I come in they always answer questions and are nice and helpful! jewelry is ALWAYS final sale, and if you want to return anything you'll just end up getting store credit so make sure you like what you buy! read more

Honestly a really great experience. the cashier was really nice. the dressing rooms were closed but she helped me look up the item so i can get the measurements. I think there are more options online clothing wise tho. might not be worth the drive if you don't live close to this store read more

I found the clerk working in the store on Westheimer in Houston to be one of the rudest and sullen people I've encountered in the customer service industry. I will definitely be taking my business elsewhere as there are plenty of superior options that obviously train their employees better and don't tolerate such behavior. read more

I loved the clothes and accessories so so much. Definitely my new favorite store. But the workers were extremely rude. Didn't help us, when we asked questions used a sassy tone of voice, and pretty much ignored us. Would recommend if you don't mind rude workers. The clothes are great though! And the prices were great. read more

I have recently visited Brandy Melville and I have always heard bad reviews on the customer service but never did I believe it. When going into BM I was instantly given bad service the workers mugged me, they looked at me funny and they didn't greet me. Even while shopping they gave me dirty looks, I don't know why. I had done nothing wrong, I went in there and shopped casually not causing any disturbance. then I found a piece of clothing I liked and I asked for a dressing room, they still kept giving me dirty looks. I felt as if they were wondering if I was going to steal their clothing or not, which I wasn't going to. While I was in the store two other white girls had walked into the store, they of course were instantly greeted. As a POC felt as if I was not welcomed in this store, I definitely will not be returning. read more

This is the WORST retail storefront I've ever visited. The employees working on Sunday 3/28/21were so rude, disrespectful, and snotty. They were unavailable, offering no help to shopping customers... but made time to bark orders and those attempting to use the dressing rooms. The store itself is SEVERELY congested and disorganized... way too much merchandise crammed into such a small space makes for an extremely uncomfortable shopping experience. The Highland Village is too nice of an area to have patrons be treated so poorly by unprofessional employees. Never again will I step foot in this store... happily taking my business elsewhere. read more

Today. I received a Christmas gif It was 2 tops that didn't fixed me from brandy Melville. I went to exchange them for something else and they didn't let me because I didn't have a receipt. IT WAS A GIFT! . It is the only store where you can't exchange anything without receipt. DONT BUY THERE! Terrible policy specially in a country where stores are always trying to help the costumer..... I will never ever buy anything in this store. Terrible costumer service. read more