Needed oil pan replaced and resealed. At first visit they evaluated what was needed and said they…read morewould order part when it came out of nationwide out of stock on July 1. They called me when part was in and took vehicle in to be fixed. Everyone at dealership was very kind and helpful. It was a very good experience and would recommend them to others.

Made an appointment one month in advance and took my truck over there on the day it was supposed to…read morearrive at 10 minutes before eight I was told that it would probably be ready around noon. That did not happen and was never called to let me know that the part was not there even though the appointment was made 30 days prior. I was given every excuse that you can imagine and was told the part would be there that evening and they would start on it the first thing the next morning. Well that did not happen either and was told all kind of reasons about why it did not get there. Again was not called to let me know the part did not arrive and given more excuses. I was told by "the general manager" (ha ha) that it would be done first thing the next morning. Guess what that did not happen either so I went to pick up my truck and the battery was not able to start the truck and they jumped the truck and was told by the "general manager" not to shut the truck off because it would not start again. Had the battery tested and it is still a working battery and has been shut off many times. So this should tell you what you are dealing with at this dealership.

When it was La Grange Ford it was awesome. Now that it's Alpha One...not so much…read more Played rap music in the waiting room and an incredible volume. Nothing but Women's Day magazines to read. Couldn't find a manager anywhere to complain to. And they left this rat nest on top of my engine after an oil change.

From sales to service this place is great and very low pressure. Ricky was very welcoming without…read morethat high sales pressure. That's a huge turn off always when I feel pounced on. Service dept is great. Mr Otto is very accommodating and gets things done. Very much appreciated that my Lincoln gets terrific service while there Keefer Sloane

HIGHLY RECOMMEND!!!…read more Great people and service. Teresa in the service department is amazing. My car broke down and they did everything to help me and greatly appreciated.

I love the dealership side, but the mechanic side is a joke. My car overheated and I took it to…read morecavendars to find out the problem and get it fixed. Well $500 was charged for the housing of the thermostat. I was like cool least it will work now. So I thought... I was stranded on a highway in the dark with the vehicle over heating again. Which was the same issue I had cavendars look at and fix. So took the vehicle back to them and they put it on the pressurizer system and only found a small leak in the lower radiator hose. You would have thought they would look at the system as a whole in its entirety to make sure it was fixed properly. Well made an appointment to get that issue fixed and another $300 later the car is still leaking coolant!!! They will be hearing from my lawyer.

We worked with an amazing sales rep, Crystal Guzman, who found the exact car we wanted. She was…read morelots of help and placed no pressure on us at all. She made the process so easy. The day after we got home with the car we noticed hand prints on the ceiling of the car. We sent her pictures and she responded immediately. Cavender's General Manager, Craig Burton, contacted us the same day letting us know he had made arrangements to have the car detailed in our home town so we wouldn't have to travel to have them do it. He contacted us again the next day to make sure the car was cleaned to our satisfaction. The employees at Cavender made our whole experience easy. Glad we made the decision to shop with them!

I had the most frustrating and dishonest experience that I've ever had with a car dealership here…read more I found a 2025 Ford Bronco at this dealership that was exactly what I wanted, at a great price. I went in, test drove it, and initially had a positive experience with the saleswoman (Becky). Because I had just been in a car accident and was waiting to find out how much I'd receive for my totaled vehicle, I offered to put down a nonrefundable deposit to secure the car. She told me she would speak with her manager and get back to me the next business day. On Monday, instead of honoring that, she called to say that three other people were coming to look at the car. I immediately asked again to put down the deposit, and suddenly I was told they could no longer accept one--completely contradicting what I had been told before. At that point, I took a huge risk and started the paperwork anyway, despite not even knowing what my insurance payout would be yet. Then I was told they don't accept USAA financing and that I would need to apply for credit through their dealership. I did this immediately while still on the phone and asked her to review my application so we could move forward. After that, I was completely ghosted for SIX HOURS. When Becky finally responded, it was just to tell me the car had been sold. To make things worse, when I checked back, the same car was listed again at a higher price. This entire experience felt dishonest, misleading, and incredibly unprofessional--especially given that I was dealing with the stress of a recent car accident. I was ready to commit, tried multiple times to secure the vehicle, and was led on the entire time. If you're considering buying a car here, I would STRONGLY recommend being EXTREMELY cautious. Communication was poor, promises were not honored, and the overall process felt deceptive from start to finish.

Great experience at Wharton Ford! The team was friendly, helpful, and made the entire process quick…read moreand easy. They answered all my questions and made sure I found the right vehicle. I'm very happy with my purchase and would definitely recommend Wharton Ford to anyone looking for a great car-buying experience.

I will never deal with Wharton Ford again. They fired my sales man Johnny when I was trying to…read moredeal on a vehicle. The service guy hung up on me when I called to cancel a part I ordered. I have never seen such poor business in a small town. I would recommend spending your hard earned money somewhere else.

I dealt with Travis Hance and have nothing but AMAZING things to say....he was professional,…read moreresponsive, courteous, and always look out for my best interests, which is NOT the case with many sales people. I live in CA and was referred to this dealer group. I HIGHLY recommend them if you're in the market for a new Ford. :) THANKS MUCH, RYAN FORD!

If I could rate the service department a zero, I would. From the very beginning, there was a clear…read morelack of communication. Our parents picked up the truck on Friday while my husband was out of town. When he returned home on Saturday, he immediately noticed the exhaust tip was missing. We contacted the dealership and asked them to look into the issue. Later, we discovered the exhaust tip had been broken and thrown into the bed of the truck. Not only was something on our vehicle damaged while in their care, but no one bothered to inform us. This is unacceptable customer service. We are extremely dissatisfied with how this was handled and with the lack of accountability. We will never do business with Ryan Ford again.

On a recent trip from my home in Montgomery to the Hill Country, I experienced an unexpected detour…read morethat I now know was nothing short of God's protection. Warning lights came on in my SUV, and I felt a strong pull to turn around and head back 15 miles to Brenham. That decision, though inconvenient at the time, turned out to be a divine appointment. I was traveling alone with my six-year-old son, a fully loaded SUV, and two dogs--one of them just an eight-week-old puppy. My husband called ahead to Appel Ford and spoke with Mary, who told him to send me their way--that they would take care of me. What a profound understatement that turned out to be. Mary and the entire Appel Ford team went above and beyond anything I could have asked for. What could have been a stressful, overwhelming, and potentially dangerous situation was handled with such grace, kindness, and excellence. They were busy--no doubt about it--but they made room to inspect my vehicle quickly so I could get into a rental. Mary also reminded me that I had a Premium Care Package I had completely forgotten about, which helped tremendously with the rental process. What touched me the most was the way they cared for my whole family. The manager noticed I was lowering the windows for my dogs and invited me to bring them inside where it was cool, simply asking me to clean up if needed. The staff kindly helped with my son--offering him water, cleaning up when he spilled, showing him the restroom, and even watching him while I moved our things. They greeted and played with my dogs. Their kindness wasn't just professional--it was genuine. But Appel Ford wasn't done. The very next day, after repairing the sensor issue, they called my husband to report that they had heard a concerning roaring noise during the test drive. Upon further inspection, they discovered that the front driver's side wheel was so loose that it literally came off when they removed the hubcap. Their attention to detail and their refusal to dismiss what could have seemed like a minor issue quite literally saved our lives. When I returned to pick up my vehicle, they once again went the extra mile, processing everything quickly and offering to help me transfer all my things back from the rental. It would have been easy for anyone at that shop to say, "We're too busy." It would have been easy to overlook the sound, to do just the minimum. But they didn't. Because of their diligence and compassion, I am here today with my son and my dogs--safely back home with my family. Words cannot express my gratitude. I will be a customer for life. I've already told everyone I know and will continue to tell them--it is worth the drive to Brenham for service like this. I am reminded of Psalm 91:11-12: "For He will command His angels concerning you to guard you in all your ways; they will lift you up in their hands, so that you will not strike your foot against a stone." God's protection was evident that day, and Appel Ford was a vessel of His provision. Thank you for being the hands and feet of Jesus in the way you served me and my family. -- Katherine T.

Rated a fair, as the owner of the dealership happened to be out front when I pulled in and…read moreintroduced himself and took me to the salesman. Otherwise 1* I had emailed the salesman and told him a used and new Santa Cruz was my interest and made an appointment for this morning. The salesman obviously had not read my email(s) or prepared for my visit. On the new one, I had voiced my concern with the interior prior to visiting and the did send me a video and pics. Upon seeing the interior, decided not for me. On the used one, asked where it was located, he said he would go check. Car was sold. Made excuse later that it sold last night and they are a big dealership (laughable, town has maybe 20,000 people).......and you did not check when you knew I was driving an hour!! Dealership might be okay, salesman I dealt with not so much.

I took my pristine 2001 Lincoln Town car to sames service for a new motorcraft battery and to…read morereplace the electric window motors with original Lincoln parts...they kept my car for over six months and left the alarm on which ran the battery out...they ruined my car by attempting to use cheap O'Reilly aftermarket parts which never worked...then I paid them $150 to deliver my car. They dropped it off with a dead battery and open windows...in all I spent $3000 for repairs...they really screwed me good. Some of the bogus repairs that sames charged me for but never got roghtWhen I called the general manager I had to wait weeks because he was on vacation. When I finally did speak to him he told me to take my car to a shade tree mechanic and told me to fuck myself. Caviat emptor ...buyer beware the service department at sames ford are criminals. Then I towed my car to alpha one Ford in Lagrange where I spent another $1000 to fix

We've spent close to a quarter million in personal and company vehicles. Took in a 21 king ranch…read moreexplorer for an update that THEY said was necessary. Two days later the screen quits working and their suggestion is to trade it in because we can't prove anything. Sync had zero issues before their updating of it. This isn't the first issue with their service. I use their parts department frequently with no issue, in fact, I prefer the parts department over others. However, I will take new vehicle purchases elsewhere. Loyalty to customer gets no stars, parts department gets 5 so we'll just give it a....

0. estrellas te obligan a poner una estrella para poder postear tu comentario ,Muy mal servicio y…read morepésima atención y tengan cuidado .tambien lleve mi Troca y me cobraron por un servicio que ya estaba cubierto . ooo estrellas

My daughter's car went in for a broken off spark plug. Three months and almost $6,600 it left the…read moreshop. Worked great for a week until the turbo boot popped loose (which was another repair they made) . They failed to even bolt the head back correctly and it's leaking oil now and timing is off. We took it to the dealership trusting that it would be fixed correctly and now thousands of dollars later it runs worse than before. Repairs were supposed to be under warranty but they admit no wrongdoing or offer any real resolutions, instead lie and say that we were told it needed a new motor and declined, which I have invoices to prove was never presented as an option. Incompetent service and complete disregard and terrible customer service by their management. We're longtime customers but I will never buy and have anything serviced there again. I had to mark a star to post the review but this experience deserves no stars.

AVOID THIS PLACE AT ALL COSTS! I don't typically leave bad reviews, but this experience has been…read morebeyond frustrating, unethical, and financially damaging. My husband recently bought a car from this dealership, and it has been a complete nightmare from day one. The car was not as advertised, arrived with a dent, and was missing the air compressor it claimed to include. We've had issue after issue ever since. They were responsible for issuing the license plate, and it took forever. We barely drove the car and immediately noticed more problems: The starter button was delayed, the windshield wiper fluid sprayer doesn't work at all, and just three weeks after purchase, the check engine light came on. A trusted mechanic confirmed transmission issues and said the battery needed replacement, explaining the starter issue. This is not just bad luck, it's clear the car was sold to us in defective condition. Even the mechanic we took it to said we should complain about being sold a lemon. To make things worse, the "forever warranty" that they constantly bring up covers very little. We attempted to reach out to the dealership to find a solution, and guess what? They GHOSTED us. The sales rep, MAURICIO, completely disappeared and showed zero accountability. The finance person and sales team were eager and quick when it came to closing the deal, but as soon as we needed help, SILENCE! The most shocking part? After my husband signed the financing agreement under a specific monthly payment, they sent him a new contract AFTER signing, claiming the bank required higher monthly payments. Completely MISLEADING and UNETHICAL! We are now out $1,800 for repairs on a car we've barely used -- while still making loan and insurance payments. When we finally spoke to the GM, all he agreed to help out with was the bad battery. He quickly retracted that offer when we asked for all relevant documents to be sent to us. They pulled a classic yo yo financing scam on us and all we wanted to do was speak to someone about our options. This was apparently too much for the GM so he won't even help with the battery now. There has been no accountability and NO HELP at all. This dealership lacks customer service, integrity, and basic respect for its customers. We are now filing a complaint with the Better Business Bureau and pursuing legal counsel for consumer protection. We are also requesting full documentation of the transaction. If you're thinking of buying a car here, DON'T. If something goes wrong with your vehicle, you will be completely on your own. This dealership will ignore you, avoid responsibility, and leave you with a defective car and a financial burden. Please, do yourself a favor and take your business to another local dealer.

I have never had purchase that went so smoothly and we left very happy! The manager Brandon…read moredeserves a major RAISE! He went out of his way to help us with the purchase and made sure we were happy. We will be lifetime customers because if him.