There so helpful and they have great prices for every instrument! The teachers are so nice there too.

This is a nice little music store! It obviously sells all types of instruments, but what makes this place cool is that there are a bunch of different mini rooms made for giving lessons. I take a girl that I watch every Thursday to her guitar lessons with a guy named Sergio. He's very nice! He understands how to give lessons to children. All of the employees I have encountered have been super friendly, which is nice. There's also a decent sitting area where you can wait for your lesson. They also have a back room where I have attended a toddler music class. This was cute and fun. read more

Very dedicated, helpful and knowledgeable. The store is worth while driving to for all your music needs. Large selection of instruments and sheet music. The staff is awesome. The private classrooms are Covid perfect. Easy parking and walk in. read more

My go to since the early 2000's. Great customer service, and exceptional knowledge when it comes down to instrumental detail/music theory.

Went into this store to get new nylon strings for my classical guitar, walked out with the knowledge of how to better take care of my instrument thanks to the help of Ben and Jon. read more

We brought my son's trumpet in to be fixed last week and expected a call on an estimate. My husband called today and they told us it is quarantined for a week before they will do anything. They never told us this and my son goes back to college on Friday and has a music class. They won't be calling us back with just an estimate on Monday. How can you not let a customer know this. Now we are going to have to get the trumpet to my son somehow because they don't tell their customers anything. This is very bad customer service. If we would have known, we would have seen if we could find another place that could fix it faster or have it at least fixed in the town my son's college is at. read more

Great music store that has better pricing and willing to ship if necessary. Will be back again.

Brass Bell is great! Staff is very friendly and they have everything you could need for every instrument. Great offering of lessons (for all ages and levels). I take guitar lessons here from the incredibly talented Scott Hlavenka. Always patient and helpful. read more

Brass Bell has been the answer to a few situations for us. From piano and music theory lessons for our oldest and new saxophone rental and lessons for our youngest we've had success with Brass Bell. The studio rooms are very helpful for private lessons and also, before we had a piano our oldest would practice there when rooms were available. The instrument prices are competitive. We have purchased and rented beautiful instruments from Brass Bell. The staff have been solid problem solvers for us as we navigate student learning. I highly recommend Brass Bell on Silver Spring. read more

I was in need of some piano music books, and having not been to any music store in the area, location won, and Brass Bell was the closest. At the end of the day, I got what I needed, but it wasn't quite five stars. Having not been there before, I had no idea where anything was, and while the staff was quick to make eye contact, no one stopped to help me when it was clear I was just wandering. One book I wanted was out of stock, and, once I tracked someone down to ask for help, they were very nice about checking their inventory and placing an order for me. Overall, I'm definitely a fan. There was a lot of activity in the store, and it was refreshing to see so many people excited about music. read more

My college age son took his guitar to Brass Bell to be fixed. Minor issue and they did fix it, only cots $10. However, while fixing the guitar, they cut one of the guitar strings, more than likely on accident. When my son went in to pick up his guitar and noticed the broken string, he asked if they would replace it, since they cut it while repairing his instrument. They said, No, that he would have to play $20 for new strings. WTF??? It's like going to get your oil changed and the mechanic accidentally slashes one of your tires and wants you to buy new tires, after changing the oil. We'll never do business with them again. read more

Very friendly staff, very sincere. Good parking. They have a lot of interesting things at this store. The bad: the brass and woodwind repair shop is not capable of working on professional instruments. They are okay for student quality instruments, but don't trust them with an expensive instrument. Take it to a specialist. The owner is extremely nice and helpful. Great store.....avoid the repair shop! read more

First time being in there, staff was really friendly and helpful and if I lived closer I might go back there. Prices were a little high to my liking but it's a small business and they need profit, so it makes sense. The guy did give me a free guitar pick though which was really nice. read more

I went to buy a music book for my son and received excellent customer service today, plus information about private lessons I didn't ask for.......I will definitely look into lessons, the prices are very reasonable! read more

Great at collecting your rental every month but when it comes to making a repair they act like the are doing you a favor. Long que and too bad if you don't have an instrument. Poor quality rentals as well. They would be out of business if there was more local competition. read more

What a great experience! I had the best service I've ever received at a music store. The man who helped me out was quick and very knowledgeable about his products. I was very surprised with the large selection of woodwind prices and reeds. I would go here first before any other music store. read more

Very little flexibility to solve customer issues, looks like the ONLY person that can make a decision is the store owner, even for a $24 charge for an instrument lease that has a $472 deposit. read more

My child's experience with their teacher for lessons at Brass Bell has been excellent. However, I was not happy to be stuck listening to employees (what appeared to be management as well...) complaining while waiting for my son. This is very typical each week. Ok selection of inventory but unprofessional if you ask me. read more