Excellent customer service. I live out of state and noticed…read morethe store had an amp I wanted. I ordered directly from the shop and then called them and confirmed receipt. Chad stated the order was received and it would ship that day (Sept 18th) to arrive in one week. It did so on the 24th. Well packed and sounding great. Thank you Cream City Music.

Terrible seller!!! Don't buy here unless you hate your money…read moreand time! Rude customer service and they tried to lie and steal from me on a return. Despicable!!!!

There so helpful and they have great prices for every instrument! The teachers are so nice there…read moretoo.

This is a nice little music store! It obviously sells all types of instruments, but what makes this…read moreplace cool is that there are a bunch of different mini rooms made for giving lessons. I take a girl that I watch every Thursday to her guitar lessons with a guy named Sergio. He's very nice! He understands how to give lessons to children. All of the employees I have encountered have been super friendly, which is nice. There's also a decent sitting area where you can wait for your lesson. They also have a back room where I have attended a toddler music class. This was cute and fun.

I was looking for a five piece tenor set. A nice worker took his time helping me pick out the best…read moreoption. I will most definitely be coming back.

Great and fast service! I have had my alto saxophone fixed here a couple of times. They repair…read morein-house so they usually only need 1-2 days! They are also very reasonable with pricing. Usually my repairs are less than $40! They are also family owned, which is awesome! Highly recommend!

I love visiting Ben and Arturo. I have purchased some great vintage gear from Ben. I have also sold…read morehim a vintage guitar and he gave me a fair price.

Cool shop! It's a smaller music gear shop set inside a larger collectibles shop, but the gear…read morespills out into the rest of the building. And it's more of a resale shop -- not too much new stuff when I was in there, but the owner ordered me a new speaker so I think he'll special order stuff for anyone. Also, you should ask if you are looking for something you don't see. He pulled out some cool guitars from the back to show me. They also do repairs and buy your old equipment. I dig this shop even with the 90's name. Support your local businesses!

Lincoln Music House earns my highest recommendation. I studied here more than fifty years ago and…read morethe service and expertise I remember continues to this day. You know that's remarkable as well as I do. I recently had my Fender Strat set up here by Larry, and I could not be more pleased: knowledgeable staff, affordable pricing, accurate craftsmanship, personal service and a timely completion that NONE of the other shops in town can beat let alone approach. My Strat plays much better. Looking for something new? Lincoln Music House offers a nice selection of guitars and other music instruments, accessories, too! Thank you, Bob, Larry and Al!

Their guitar tech is great here & it's also a great place to rent instruments for school band…read moreprojects. I used to love the service here but I had an unfortunate incident in where I had to return an item I bought & only 11 days after I bought it & I was made to feel about two inches tall when I asked for the favor. Im a disabled Iraq veteran on a fixed income & I had some bad luck fall upon me & I was made to feel like I was going to bankrupt the business but fortunately the owners wife intervened & allowed my return. I cane back the next month & I bought a bass off of them, which cost 4x as much as the item I returned, & I did it as a thanks for helping me the prior month but instead of thank you, i got a sarcastic comment from the owner about if I was going to return the guitar too! I already paid for the bass otherwise I was ready to give it right back but I just kept my mouth shut despite being highly insulted. That was the last time I set foot i.n Lincoln Music House I hope their business gets better because they turned me off after going there for over 35 years. It's a shame because with Uncle Bob's going out of business, there aren't a lot of mom & pop stores left but customer service is #1 in my book & they definitely drove me away with their poor attitudes & it's a shame. Still, if you need an affordable instrument or need some maintenance on one, they do offer quality in both. My bass was set up perfectly & even though Im mad at em, I hope they continue to exist because I am a fan of small businesses even with grumpy owners.

After dealing with two other disappointing online music retailers, I found Kraft. Wish I started…read morehere. Super helpful, followed up as promised, and they beat the competitor's pricing by a lot. This will be my source for future purchases. Thanks Jake for your help!

I have ordered twice through Kraft Music, both times online. The store had an associate reach out…read moreto me following the first purchase and they accommodated needs that I didn't even realize I had. For my second purchase, the item I wanted was out of stock and they custom built me a similar package to fit my needs. I gave them my price point and wish list and they made it happen. 10/10 best service, employee attitude, and professionalism I have had with any music shop! Ps: Ask for Jake. Great service, knowledgeable, and beyond helpful.

I came to guitar center about 5 years ago when my two kids wanted to learn drums and guitar. I…read morewould sit and visit with the lessons lead and eventually ,I decided I should take lessons as well. I was matched with Xy. I love her energy and passion for music. She is an incredible teacher! I've purchased several guitars, and drums from this location and appreciate the expertise of the staff. They have several faces that have been constant through the years and I appreciate their kindness and patience when I have questions. I highly recommend them for your music needs.

The guy at the repair desk was condescending, unhelpful, and downright rude at times…read more I purchased a beautiful PRS and some elixir strings around the holidays, and noticed the action was way high and even after trying to change it myself, it was still not to my liking. I missed the return policy so I was fine paying for whatever was wrong with it. I drove half an hour to this location to get it checked out, and the guy was super condescending to me the whole time. I'm a young guy, an intermediate player, and I don't know much about the technical side of guitars, but damn, was he really making me feel stupid. Dude was rolling his eyes at me every time I said I didn't know something. I bought a kapo and a guitar strap, and the guy checking me out was on the phone with someone else the whole time. If I'm going to buy a guitar I'd honestly rather drive twice the distance to the Chicago location. The guys over there are dope and ACTUALLY helpful. Anyways, support local businesses.

Helpful store reps and great customer service! Lots of inventory to browse and buy from.read more

Fair offer for my old equipment. Very prompt responses. Easy to do business with. Thanks Music Go…read moreRound!