Excellent customer service. I live out of state and noticed the store had an amp I wanted. I ordered directly from the shop and then called them and confirmed receipt. Chad stated the order was received and it would ship that day (Sept 18th) to arrive in one week. It did so on the 24th. Well packed and sounding great. Thank you Cream City Music. read more

Terrible seller!!! Don't buy here unless you hate your money and time! Rude customer service and they tried to lie and steal from me on a return. Despicable!!!! read more

I bought a guitar and amp from Cream city the first time I dealt with them. They were super pleasant and they were offering a considerable discount on both items. Since then, I have had two other guitars (that I acquired elsewhere) set up by cream city. There was a bit of a wait to get them back but I was very happy with the action on both guitars after the setup and the customer service I received throughout the process with both of those guitars. It makes sense for some retail stores to continue to exist. I feel like this is one of them. Highly recommend. read more

Purchased Eastman Acoustic, Best setup of any acoustic guitar I've ever owned or had setup by a Lutherie. Highly recommend.

Chad was great to work with. Lots of good advice and suggestions. I will always buy from Cream City Music!

I've never been to the store, but I've bought three guitars from Cream City Music over the past few years -- two used Gibson acoustics and recently, a new Gibson Les Paul Studio. All have been great. CCM offers fair pricing, they will set up your guitar to your liking, pack it securely, and ship it to you fast and free. And they're very responsive before and after the sale. If you're thinking of buying a guitar, call Cream City Music and ask for Nathan. He's awesome. read more

Good deals on top shelf gear, with incredibly fast shipping. A truly great music shop. Americana at its finest.

Gotta give em a 5. Numerous deals and we all walk away happy. Got a gorgeous Hummingbird two years ago and today walked away with a new Margo Price J-45 and it is sweet. Andy made it happen for me, he is awesome, hell all the guys that work there are. Tech set it up perfectly for me. Hey, Andy that burger place was excellent. See you next time I get a bug for another new guitar. read more

Recently purchased a Fender Precision Bass from these guys and it was an awesome experience. Worked with Paul Schell, and couldn't have asked for a better transaction. Excellent customer service, phenomenal pricing, and top to bottom a 5 star experience. Will be using these guys going forward for all my future purchases read more

Cream City Music - Fender American Professional II Precision Bass - Guitar Stores Near Me - Brookfield, Wisconsin

These guys are amazing, doing the lords work. They hooked me up with an amazing case and this amazing guitar for an amazing deal. They even set up my guitar perfectly for my playing style. 11/10 business. Please shop here, it's worth it. read more

Cream City Music - The beautiful Ibanez and case - Guitar Stores Near Me - Brookfield, Wisconsin

I purchased a used electric guitar to start learning. I took it there because it needed a couple of strings and to ask some questions about its condition. A technician named Will took care of me and my cheap used guitar as if I were a famous guitar player bringing in his expensive guitar for service. I noticed the price of strings and other accessories matched what is in Amazon, so I plan to purchase accessories there instead of online to help them out for treating me and my cheap guitar so nicely. read more

CCM is one of the best guitar stores I've ever been too. Certainly the best in metro-Milwaukee. They carry every major guitar brand in addition to a fantastic selection of used & vintage. Pricing is super fair and they always give me a deal. They consistently offer me more for my trade-ins than any other shop in the city. Usually a lot more. Hundred of effects pedals in stock too! I love being able to demo pedals. Check them out! read more

Horrible experience. Misrepresented a Taylor and had pictures that intentionally did not show flaws only noticed after I bought and had shipped. Total scam and will NEVER use them again! read more

Stellar company to do business with! Im on the east coast not close to driving distance. Found a rare pc of gear here through an online site. Brian and Paul were EXCELLENT to work with!! Fair dealing, super responsive and answered ALL my questions to make me comfortable buying something higher priced online sight unseen. 100% would buy again from them! read more

Cream City Music - Darkglass MTv2900 arrived in *mint* condition - Guitar Stores Near Me - Brookfield, Wisconsin

I love buying new guitars and the ones I recently purchased from Cream City were amazing! I am in GA but ordered from CCM because they have a great reputation, selection and FANTASTIC customer service. Couldn't be happier. read more

I had a great experience recently shopping at Cream City Music. I found exactly what I was looking for, and the staff were very helpful and friendly. read more

One of the nicest guitar stores I have ever visited. A really great experience. An awesome selection of new and used guitars, basses, amps and pedals. And the guys working there were super cool. Can't wait to go back. Don't miss this place. read more

Cream City is the only place in Milwaukee I've bought any guitars in over 10 years. Always a good selection of guitars and amps, and great people. read more

I made a special trip to this store based on the glowing recommendation of a friend. Her husband spends thousands there on guitars and they always get great service. Today I walked in and found the acoustic guitars. No one helped me or came over to me even though I was picking them up and playing. A couple of guys were in there playing. Found the guitar I really wanted! Couldn't believe it. I would have bought it on the spot with hard case, tuner, strap etc, but no one bothered to ask if they could help. Really disappointed in that experience. I'll give up the guitar I really wanted for a lesser quality one just because of the outstanding service I received. read more

Grabbed my first guitar here. Paul is the best~ knowledgeable, unpretentious, attentive to our musical wants and needs. Owner Ben created a moment to say, "Hello." Always a good business practice. If you can't find a guitar here: a). You have waaay too many guitars or b). You are full of $#*+. read more

Helpful and friendly staff! I was looking for beginner piano music and one of the staffers took the time to point things out in the store for me read more

I just received my new sage green Fender Player Stratocaster from Cream City Music...tuned and playable right out of the box! Great packaging, quick delivery. I'll be back...thank you! Peter G. Raleigh, NC read more

Cream City Music - Guitar Stores Near Me - Brookfield, Wisconsin

Wanted to show my appreciation for working with me on a gift certificate issue I had. They were very responsive and professional, and actually exceeded my expectations in friendliness. In addition they repaired my son's bass on the spot, quickly diagnosing it as a simple repair. This service saved time and an extra trip. Thank you! Much deserved 5star. read more

Bought my first Taylor here..great staff..not snobby very helpful and also allow you room to discover. Great place!!!

I traded in an old amp towards a new acoustic guitar. I had a great experience and am loving the new guitar. Great shop!

Bought a beautiful guitar today from this shop. A1 customer service, attentive, courteous, and extremely helpful. Will visit again in future. 10/10 read more

Cream City Music - Guitar Stores Near Me - Brookfield, Wisconsin

This place is amazing. Their customer service is second to none. Friendly, helpful, easygoing.... if you have any sort of guitar (or music, for that matter) question, this is the place to be. I would be happy to spend half the day yakking it up, real guitar-nerd-like, here. It's the place I can, and will, easily spend half my day lusting after a Rickenbacker 360 / 12. Yes, their prices are a tad bit higher, but you will get the service to go along with it. If - and when - the day ever comes I buy another guitar, this is the first place I will head to. PS - the Gretsch room almost made me pee my pants. It was almost too much to take in. PPS - check out their website - the members of My Morning Jacket appear to be fans of Warpdrive / CCM as well. Bonus! read more

Gretsch! Gretsch! Gretsch! My favorite place to go and salivate over guitars with friendly staff and an incredible selection, Cream City is a wise choice over the corporate chains. read more

I recently acquired a new banjolele with a ridiculously high action and some intonation problems. I initially brought it to another shop, who pointed me in the direction of Cream City Music. I wasn't expecting it to be so awesome, but wow, do they have a lot of great instruments in here. I'm not a guitarist or a bassist, but I did geek out over their uke and banjo collection a bit. So many downright pretty instruments in here, too. They knew exactly what to do to fix up my little banjo. It's one of the best instruments in my collection after their setup work. They turned it around in under a week, and now, the nut and bridge are at the right height, the intonation is fixed, and it's such an easy-to-play little strummer. I'll be bringing all my string instruments here for tune-ups in the future. read more

On their website it says that they're huge into buying instruments and various other things from all over the U.S. The staff that I spoke to were highly unprofessional including the e-mail I recieved back from them in regards to a sell. It's okay that they weren't interested. In fact, I assumed they wouldn't be. I took a shot because the worse they couod say was no. That's completely fine. I really enjoyed the layout of the website and of how highly they regarded themselves to be when it came to musical knowledge. The email and phone conversation were terrible. Whomever I spoke to were sincerely unprofessional and I would hesitate to ever come into contact with them. read more

Great shop. Terrific selection of electric guitars, acoustic, guitars, amps, and effects. Staff is proactive and friendly. read more

Great shop, solid selection (especially strong on pedals and Fender guitars) and very friendly and helpful staff! I live in the Madison area and will make the drive here because it's worth it. read more

Average store with average selection. Deduct a star for snobby owner, add a star for friendly staff. The bar is not set too high in Milwaukee but come on, you can at least try to be a world class store. read more

Thank you so much to Chad for the outstanding service provided yesterday. My husband is notoriously slow when making decisions but Chad was so patient and it was really a no pressure environment where he tried out so many of their boutique pedals We drive over an hour from Chicago and it was well worth the trip. He ended up getting a Stomp Under Foot Green a Russian which was exactly what he was looking for but not at l what we drove to get. Over all a best experience :). Thanks all we will be back. read more

So like everyone, I do occasionally make purchases online, but here's a great example of why it's important to patronize local music stores. *Fade to flashback* It turned out that Cream City Music had a FSR (Fender Special Run - limited production models, not available everywhere) bass that had caught my eye, so naturally I swooped in and had to try it out. Turns out there were two worthy candidates for purchase, and after trying both of them out, I made my decision. Not too long afterwards, someone else bought its cousins - a detail which will become relevant in a second. So I get the bass home, and the only thing that would make it better would be a fresh set of flatwounds and a setup -- and they offer a free setup for instruments you purchase from them. I bring the instrument back, and everything's great. Until it wasn't. Turns out, the truss rod was totally maxed out even before it was restrung. Oh no! The fix for this would be to send it back to Fender. Oh no! Except that they aren't making the model anymore. Oh no! Back to the store I go. Now, I could have just gotten a refund, and then pounced on a duplicate of my defective bass from an online retailer, but then I found it... Another bass that screamed "buy me!" Except that the list price was too high for my budget. But wait! They had a demo model. And were willing to work out a deal. *Fade back into the present to bring story to a conclusion* So in the end, I didn't end up with the bass I originally wanted... I actually ended up with a much better instrument, at a very fair price, with the benefit of my money staying local to support a place that has great customer service. read more

I stopped here a few weeks ago, because I needed some specific screws for an input jack for my Washburn 7 string. Although I was there for a simple/dirt cheap part, the staff treated me like royalty. Andy immediately greeted me, and had one of the techs come up to find the screw. They were even nice enough to just take my guitar back and screw it in for me. Even if it was a 2 second job, the fact that they went the extra mile for me was so nice. Also, their stock is amazing, and the store layout is really nice. You won't find basic guitars here. Practically everything is top quality, and everyone was a pleasure to deal with. I moved to California since that time, but was glad to see that they sell stuff online through Reverb.com as well. I will definitely keep them in mind for future purchases! read more

Add a star for integrity. Wow, had what turned out to be a difficult transaction over the internet and these guys stood behind it all the way! Can't say enough good things about this outfit. Super professional. read more

Friendly an accommodating sales staff. Shipped my item quickly. I purchased a pricey amp from Cream City site unseen. I expressed my concerns about buying an map in this way but was assured by the sales staff that the store has a return policy on par with other online musical instrument retailers. No fault of theirs, the amp is not a good fit for me. I completed 2 RA requests to make the return per their stated guidelines and within the time frame stated on their posted return policy, no response. I then left voice mails. Again, no response. I am 200 miles away. I am being ignored and feel powerless. Buyer beware. read more

Guitar players paradise! Drove in from Chicago to Cream City Music and was greeted by talented and knowledgable staff who made it easy to try things out. Found a vintage Gibson CL-30 (sorry it's now mine!) for a great price. There's really no chance you won't find something special at this store they have the place packed with every players needs from never played before to professional performer. The drive was 4 hours round trip it would be still well worth it at 12 hours round trip!!! This is a gem of a place. I'm a "senior" player been to all the old famous guitar stores in the 60's70's (that are now gone) this was about like going into Manny's in NYC, only difference you won't bump into Hendrix, Geo Harrison or Johnny Cash but you may bump into the NEXT Hendrix Harrison or Cash ! : ) read more

Awesome staff. Affordable and awesome selection of guitars and gear. Andrew helped me pick out a perfect guitar and gig bag. He is a brilliant guitar player and provided excellent customer service. I would strongly recommend cream city and Andrew G to assist you. read more