Staff here were excellent. They all deserve a raise. Seamless experience. Love they go out of your way to make sure you're extremely satisfied. My banana milkshake was delicious. Cheers! read more

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The service was very good, fast and friendly. All the different ice creams we ordered were great tasting, as Brahms is known for. However, the overhead music was so loud I could not hear my granddaughters across the table. I asked 3 different employees if they could turn the volume down. The first two just blew me off and continued with their duties. The third person, which I took to be the manager, told me there was no way to control that. I find that very hard to believe. Very dissatisfied. This was at store #254, Bentonville AR. 72712 read more

Fast, friendly service with great tasting ice cream. Great recipe for dessert! We have not been here for a meal but have heard others praise it. read more

We stopped at the Bentonville Braum's location just to get ice cream (we love their ice cream). We walked right up to the ice cream counter, and there were a couple of men behind the counter walking back and forth doing something. Neither one ever even looked at us, let alone said anything to us. NO CUSTOMER SERVICE AT ALL! We would have been very happy to wait had anyone even acknowledged that we were in the store. The least they could have done was said, Sorry, we're busy we'll be with you as soon as we can. There weren't very many cars in the parking lot nor people in the store. We walked out. read more

Always a perfect burger. Super fast service and very clean. Thanks guys for always making me feel special

I use to love the hamburgers here but now it's un edible. I think they are pre-cooking the hamburgers because the patty is always cold and the bacon is hard as a rock the service is good and the location is perfect for me, but I just can't handle the way they're cooking the food anymore read more

Had a party of 7. Missed half of one order, corrected,no big deal. Left the bacon off a bacon cheeseburger. Wouldn't add it because it was entered that way. This isn't self checkout people. Probably didn't help someone came and took over the order halfway through. Mr and Mrs Braum would be ashamed. read more

Awful experience- customer service was terrible and they made the order wrong and forgot part of the order which didn't find out about till got home. Very disappointed. read more

Love coming here to get my ice cream craving. This place is always great for hot fudge sundaes. What's even better is they have a mini grocery store as well. Always great service and probably the best ice cream desserts around read more

Oh my GOSH best burger deal In Arkansas! The food is always a bit better than the last visit. The service 95% of the time they are Friendly and that means a lot to me. The restaurant is pretty clean for the amount of traffic they get on a daily basis. It is a fun place to enjoy a great meal! read more

Bro Braum's is just always cheeks and it's an absolute coin flip if you're gonna get anything close to what you ordered. I love the food here but it seems consistently at every location they hire dyslexic cooks who pull ingredients out of a hat to decide what to put on your burger. This particular experience was actually mostly pleasant until I got my food. The person who took my order was friendly, took the order well and quickly (usually have to repeat myself 3-4 if I want something not word for word on the menu), and he made sure to get the extra ketchup and Braum's sauce that I asked for. But yea, of the four burgers I ordered only one was right. And as if that wasn't enough, 3 of us were missing fries. It's a shame they miss orders so consistently because the food is so good. I think this Braum's and the chipotle across the street are in a "worst, most disappointing beloved franchise location" competition read more

People inside the building eating. Doors locked with no explanation or reason as to why they are locking customers and staff inside the building or restricting others from entering the building. I'm sure the person making this decision has never heard of a fire inspection. read more

Braum's is my goto cheap, fast breakfast, drive thru chain. I order spinach mushroom everything bagel with ham. It is always a hit or mix on how fresh the bagel is. Braum's isn't a bagel shop so what can you expect. My order is always fresh and hot though. Drive thru is fast! Don't forget to ask for condiments if you need them. If they don't give you a receipt you can get a gift card. 3 Stars because bathrooms and lobby aren't always clean and they charge you over a $1 for a cup of ice You might as well just get a coffee or soda! read more

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They now have self serve fry sauce! My Utah raised self is in heaven!! It's not even nasty and mustardy like most places here do it. It has a nice peppery kick, but I'm basically only coming here for burgers and fries now. read more

Braum's - Self serve fry sauce! - Ice Cream & Frozen Yogurt Near Me - Bentonville, Arkansas

Just moved to Bentonville from Los Angeles to live with my parents until covid runs its course. Love love love Braum's, but unfortunately this location did not live up to the others. The area that has the candies was messy, but what really stuck out was the customer service - lack there of. Those that served me were clearly under 18, which is cool, but not when they lack basic customer service. I wasn't greeted upon approaching the counter, the server barely acknowledged me, actually. And when checking out, the guy who rung me up seemed to have an attitude bc I asked for a top. Hate to take it here, but being a black woman in a predominantly white, SOUTHERN, city , especially during this time, I can't help but wonder if this service was bc that's how they are.... or bc I'm black. Moral of this review: black and brown peeps.... be aware. Or don't go to this location. 2 stars bc I got my ice cream. read more

The gravy this morning was like water. Very thin and no flavor no sausage. Yuck!!! I would be ashamed to serve that and call it gravy.

This is the second time we have tried to eat at this restaurant on Saturday. It is also the second time we left without ordering. Several people standing in the food preparation area or looking out the drive through window but after waiting for 5 minutes for anyone to acknowledge our presence and take our order we left. No wonder the place was empty and only a few cars in the drive thru. Don't waste time going to this location. read more

Went to grab a quick Sunday breakfast through the drive thru. Service was good and fast and I was back home in no time. We got a Grande Burrito, Biscuits and Gravy, and Hot Cakes and Bacon. Unfortunately, we had a couple of disappointments. First, they did not provide any butter or syrup for the hot cakes. Second, I found a hair in my second to last bite of burrito. But the rest was good. read more

The restaurant was not very busy. My wife and I decided to get an ice cream. We stood there at the ice cream counter for at least 10 minutes. People working there just walked by and said nothing, didn't welcome us or say hey we will be right with you. 2nd time I have had this experience there. Not going back, don't recommend anyone waist time and money at this Brahms. read more

They messed up literally my entire order. Didn't give me any fries we ordered, gave us the wrong ice creams, no straws or spoons. Definitely being ran by people with no work ethics or life goals, can't even do the worlds simplest job ever. read more

Not very good food, but that wasn't the problem. The girl we had taking our order was SO rude and very dismissive.

I like coming here because the ice cream is so cheap, especially for a cone. The more I eat it though, the more it tastes like normal ice cream, one that could be bought at a store. The first time I ate it I thought it was delicious, but it might be the heat. I think the ice cream is better in SF, and the gelato in Rome (OMG.). That might have ruined my taste buds! read more

25 minute wait for three simple orders of ice cream. Obviously the clerk could not have cared less about our experience. No discount for the weight although the person who checked us out did apologize. read more

Prices are great! My husband said the burger was his favorite fast food burger recently, however they definitely need more staff. The workers there move as fast as they can but the DT lines are long, food takes a bit inside too, and I couldn't tell you the last time someone had time to clean the tables (because they were sticky and gritty?!) read more

So sad that the quality of food and service at Brahms has deteriorated to such a low point. We never eat breakfast out, so I thought we'd go by Braums for a treat... what a mistake! We now know why it was not at all busy. We ordered two sausage egg and cheese biscuits at 7:55 AM... We're told they were out of eggs so we'd have to pull up and wait, which we were glad to do to get a nice hot breakfast sandwich... Not! They were delivered in a sack with no napkins and absolutely no cheese. It was hard to force this dry and untasty sandwich down our throats. read more

Came to Braun's with family from Michigan. Not very busy in the store and no one in ice cream line but it took over 15 minutes to even get someone to acknowledge we were there. Had one guy walk right past us TWICE to check out customers who came in and shopped the grocery area while we were in line. Not a word. Those customers came in long after we did too. There were six people working behind the counter. When I finally asked if they could SEE us, I was told yes but they had a lot of orders coming thru on the drive thru. Here's a tip, customers can walk out as easy as they can drive away! I have never felt so ignored in a restaurant that depends on paying customers. This was one of the most embarrassing moments in Braun's history. Very very sad. read more

Great ice cream at a very fair price. Everyone was super friendly and my grandkids loved the ice cream. Thank you!!

Although this restaurant offers typical fast food fair, I went there just to try out the ice cream. There were about a dozen or so flavors and you could select the basic cup/cone/sundae toppings to go with it. Although most I'd their flavors were pretty standard, I did try the "circus cookie" one and it was pretty good. Not the best I've ever had (a little on the sweet side and a little icy) but far from the worst I've ever had. Overall the service was good and the prices were fair. If I was in the area I'd probably stop in, but wouldn't make a special trip to get there, as what you get there you could get at a number of other establishments. read more

Braum's - It tastes like being a kid again!! - Ice Cream & Frozen Yogurt Near Me - Bentonville, Arkansas

Worst Braums I've been to. Staff is clueless and rude. Avoid. Fayetteville's Braums are much better.

Quick, fresh, and tasty. Their breakfast hit the spot! I love Braun's for their ice cream, but I tried their breakfast items today and they were yummy! read more

This is the worst Braum's. They got two burgers out of six correct and forgot fries as well. They are normally pretty good, but I'd say stay away, far away, from this franchise. They must have no oversight or management skills to do this poorly; as other reviewers have also noted. There are other places. Go to them. read more

As other reviewers have stated, the staff here are very rude which totally ruins the fun ice cream eating experience. My daughter and I went through the drive through to treat ourselves to some ice cream today and the girl taking my order had entered it wrong on the screen so when I drove up to the cashier and asked him (not sure in his name but he was a rude middle aged man) to confirm my order, he gave me the rudest look, rolled his eyes and condescendingly said, "your order is correct because I made it". I thanked him and asked politely to confirm the order, he begrudgingly repeated it and very rudely asked "if I had any further questions for him". I was taken aback and asked him why he was being rude to me he then denied it, very rudely may I add. He gave us our ice cream and we drove off with a terrible taste in our mouths. We ended up throwing the ice cream away and vowed never to go back. If anyone wants ice cream, do yourself a favor and go to Andy's Frozen Custard or the Walton 5&10 on the square. The staff there is much more professional and polite. read more

Really good burgers. Today I had the green chilies burger. 1/3 pound with lettuce, tomato, onion and really delicious green chilies. My wife had a cheese burger, also 1/3 pound. We also had hot fudge sundaes which were excellent. Place is nice and clean, service is pretty good, prices are decent. Nice variety on the menu too. This is also a great place to pick up milk, bread, eggs, cheese, butter, ice cream and lots of fresh produce at prices that most times beat those "big" super stores by a bunch. The fact that it's all higher quality and much fresher is just a bonus. Check them out and see I'm right. Don't take some reviewers too seriously. read more

Very poor experience with this store. Standing in line behind 8 other people and the guy behind the counter made banana splits for a guy that walked in and right up to the counter around the line. I didn't have enough time to eat before having to leave to pick my son up because of this. I had to pay and leave my family there so they could eat. I went to leave and the manager had the front doors locked with customers inside the restaurant. I let the manager know that I needed to leave and she said "you're going to have to wait a minute." Poor customer service, unsafe to lock customers inside the store. read more

This is the slowest Braum's I have ever been to. I almost didn't come back to this location but i thought I would get it another chance. Fist couple visits were slow and my cone was not even close to full. Very small portion like it was a kids cone. Today I have been stuck in line for over 20min. I will not be back ever again. This store has lost my business forever. read more

Great ice cream, but they're always out of mint chocolate chip. Really ruins my night

Best Braum's in Nwa. Even when the lobby is packed and drive thru is backed up, they are still on top of things. North Walton is closer to my house but I will ALWAYS drive out of the way for the service here! Thomas is super helpful as well! read more

This ice cream is good. I personally feel it's nothing more than Breyers ice cream found at the grocery store. The staff messed up on my hubbys order as well as our friends banana split. Too many staff members for such a small area. read more

Worst experience at a Braum's EVER! First tried to order a Jr. burger combo and add cheese. Was told by cashier who took our order that you could not add cheese to that sandwich and that you only can add cheese to the 1/3# burger. The girl who took our order was not friendly at all and seemed to hate her job, in addition to being incompetent. We had no choice but to order that burger for my grandson, which was way too large for him. Ended up throwing most of it out. Ordered 4 combos altogether, and upgraded 2 to a shake, 1 to a malt. Waited over 20 minutes for those drinks. When they finally delivered them to us, the malt was not marked. I questioned the staff member as to which one was the malt. He rudely said "The darker one". They all looked the same to use. Come to find out, NONE of them were malts. My grandson wanted a malt and would not eat it as they prepared it; more wasted food. By then, all of our food was very cold and we ended up throwing most of it in the trash. Chicken strip combo was inedible --overcooked so much that the chicken strips were like bricks. We'll never go back here again. We totally wasted $35. read more