Kids happy to have FROYO and an assortment of toppings, but the service and cleanliness is lacking. This has been the third visit with this experience over the last few months. Employee is sitting on their phone scrolling (maybe a mumbled hello) and while I know this is self serve, but a store with only two other people enjoying their dessert and no one in drive thru should allow time for a greeting, wiping sticky fingers off the covered front door, cleaning up melted yogurt from the counter at ALL the machines or the toppings littered on the floor in front of the topping bar. It's frustrating to find basic things like hot fudge being not available when it's addressed with an attitude and the only words spoken are "here's this screen for you before you put in your card (asking for a tip)" and then "do you want your receipt?". read more

TCBY Promenade Pointe - Chocolate/vanilla swirl with rainbow sprinkles and a frog-shaped gummy. - Ice Cream & Frozen Yogurt Near Me - Rogers, Arkansas

I wanted a little dessert for my birthday cause I used to always go when I was a kid and it was pretty good, don't get me wrong but they used to have cookie dough bits and now it's just chunks of cookie dough. That looked like it was raw cookie dough ripped apart. The lady also wanted a tip just for getting up her stool and weighing it and that's it read more

Tcby is a great place to go with friends, family, or even a stranger. Serving delightful, unbeatable for you to your likings

I went to TCBY and I really enjoyed the frozen yogurt although the people behind the counter didn't help do anything. I had to scoop my own toppings (which I'm fine with) although when I payed it said leave a tip and I didn't. Although the place had a very chill vibe and I enjoyed being there. read more

Great ice cream, kids love it. But the SERVICE! Sorry to interrupt your Snapchat/Instagram scrolling to ask for a kid cup, then prompt me for a tip... read more

Maggie and Maddie were the best cashiers ever and gave w recommendations for us. come here it's fun!

Not a big fan of this make it yourself style. Lots of options but not ones I preferred. It was ok but not like I remember as a kid.

Been years since I've had TCBY, this place was great, amazing flavors-toasted marshmallows and German chocolate for me...it was very clean and the employees dished toppings. Would highly recommend read more

Delicious fro-yo! Not too many choices though. Clean facility, nice staff, many choices to put in your fro-yo. Mmm!

My Grandmother had never had frozen yogurt before, so I brought her here to try it for the first time. She loved all the different flavor options and ended up picking 4 different yummy flavors in one cup. She really enjoyed the white chocolate flavor. I am highly allergic to gluten, but they had 2 different gluten free choices, which were both tasty. I chose the lemonade flavor and I'm so glad I did, because it was perfectly tart, yet sweet. I've been to countless yogurt places in California, but this place has the most topping choices I've EVER seen! They even have Reese's peanut butter sauce and honey!!! Love this place!!! read more

TCBY Promenade Pointe - My Grandmother trying Frozen Yogurt for the first time ever and she LOVED it!!! - Ice Cream & Frozen Yogurt Near Me - Rogers, Arkansas

Love the grapefruit one! But now you have the workers serving you the toppings it's kinda of weird. The worker didn't even have gloves on! I was hesitant to even get any topping! read more

Everything about this TCBY is great! They are now a self-serve concept with about a dozen different flavors and varieties, and they gladly invite customers to taste any flavor for free. It is $0.42 per ounce which translated into $2.20 when I got a small waffle cone with two flavors, but no toppings. If you want toppings, they have a huge variety including candies, fresh fruits, nuts, and sauces. The staff are extremely friendly, it is clean and colorful inside, and plenty of outdoor seating too. I will definitely be back as soon as possible! Good job TCBY!! (PS - Don't waste your time or money at Yum-Yos if you are in the Bentonville area) read more

I swear by TCBY yogurt! TCBY is my bench mark yogurt .They have the most variety of flavors and toppings. You can get sugar free, less-sugar, fat free options so whats not to like? Ofcourse, try it only in their bigger stores, airports seem to have nothing compared to them. read more

I love frozen yogurt! They aren't my fav frozen yogurt place, but I still like them. It is self serve style, so you grab one of the cups and fill it up yourself with whatever flavor and toppings you want. You pay by the ounce. If you notice, those self serve cups are quite large. It tricks you into thinking you don't have a lot of yogurt when you are filling yours up, so you keep filling it up haha. I feel like their yogurt is a little on the icy side. They have a variety of flavors, so you will find something you will like! They have seating outside and inside. Customer service has been good when I have gone. read more

My favorite thing about Tcby is the toppings and the self serve yogurt, they got great yogurt.

Loved the yogurt but was really disappointed in the service. The woman at the front did not greet us or assist in anyway and never smiled. As a customer service worker myself, it was surprising to see such disregard for customers. All in all not the best. read more

Good panel of flavors and variety of toppings. Little sample long cups for the ones who cannot decide. Tables outsides for the warm and nice evening. Modern and clean inside. I have never been disappointed. read more

I came in late Wednesday night, February 22nd, with my boyfriend. It was about 9:40pm, which I understand is close to closing time, but my boyfriend and I work nights. The blonde girl at the counter with glasses just stared as we walked in, and the guy she was working with (medium height, skinny, pale and dark haired) greeted us with "Welcome to TCBY" in a rather disgruntled manner, no smile, nothing. When I was done making my froyo, I went to the counter and was waiting on my boyfriend to finish his. The girl at the counter made no effort to talk to me, much less smile, when she finally piped up "you know you can weigh yours while you wait" in a very rude tone. I was so shocked at how we were treated. I only gave this one star because 1. I can't give any less and 2. the froyo is great, but definitely not worth being treated badly by the staff. We will just go to Yum Yos next time. read more

I absolutely love this place! They have the best flavors that do change out fairly regularly. They also take suggestions from their customers as to what flavors they should order in the future. The store is always clean and the staff is so well mannered. I will continue to come back here. read more

TCBY went self serve! At least 10 flavors to choose from and tons of fresh fruit toppings, candy, nuts, the works! The best thing offered is little taste test cups which allow you to sample first before you dive in. I enjoyed a cake batter yogurt with yellow cake squares, pecans and almonds my first visit (so rich!) and today a twist of strawberry and mountain blackberry sorbet. Good stuff. Get your card punched and after so many, you get one free! Its 42 cents an ounce which can add up to $4-5 so easy does it. Good stuff though and I think a good location...near the mall. read more

Had a lot of fun here! It is quite Nickelodeon like on the interior, but it is fun. Good frozen yogurt and lots of toppings.

This place is amazing. I know it's TCBY but I love that they finally picked up on the self serve yogurt craze. They do a great job with it! read more

Love TCBY. Very nice fresh yoghurt and sorbet flavors for my taste (natural greek yoghurt, grapefruit, pomegranate..), which are being changed from time to time. The fruits and other add-ons feel fresh. Love the waffle pieces and chocolate rocks. Tried other places, and the ice-cream was too rich or the add-ons were mostly stale candy. read more

Review specifically for the drive through. $6 for a small. Don't let the big cup fool you, it is in fact a small amount of yogurt. The yogurt was mostly melted. Wish I had gone inside to see this and serve myself something else. Dissatisfied with my trip to a brand I know and love. read more

The facility seems very clean which I enjoy and appreciate. The quality of the frozen yogurt is fairly good. I did happen to have a bad experience yesterday though, when I tried out the drive through service for the first time. I paid $6.00 for a cup of basically caramel with melted yogurt with the consistency of soup. Overall, it's a fair choice, just nothing that really sets it apart from other frozen yogurt shops. read more

Good service. Didn't complain about me and my group sitting in their restaurant for like over 2 hours. It had very good yogurt and they are very cheap! An amazing experience I can say. read more

By far the best yogurt anywhere in NWA. The place is very clean and pretty and a fun atmosphere. I wouldn't ever consider going anywhere else. read more

TCBY Promenade Pointe - Ice Cream & Frozen Yogurt Near Me - Rogers, Arkansas

I've been coming to this location for a very long time, since it opened and it's always super clean and the yogurt is always very delicious! I love this location and will continue to come back. Also check out Five Guys Burgers and Fries next door! It's amazing. read more

The drive thru is a rip off - you're definitely (over)paying for the convenience!!! My family and I tried the self serve method as well, and by the time we got to the register to pay, half of the yogurt was melted. :( My daughter and husband complained that the fruit was not fresh, and tasted kind of funny. The building did look nice and it is a nice location, but we'd get our money's worth somewhere else as there are better options in Rogers for sure - don't waste your money. read more

My husband and I decided to try the new TCBY in Rogers yesterday. We ordered a large soft serve cup to share. At first it looked as though the cup was half full which seemed a bit steep for $5.45 but after just a couple bites we realized the entire center was empty. They had swirled the yogurt around the edges and then coned it up to make it look like there was more in there. So we ended up with about 8 oz. of yogurt for the price of two gallons. We won't be back! read more

i had a perfectly great visit until i realized that this is a frozen yogurt shop. it all went downhill from there.