Awesome customer service to get my watch band fix, super polite and a quick turnaround

Staff was extremely helpful and quick with the service I needed. I will be coming back here for future jewelry repairs and purchases. Everyone was professional, welcoming, and made the process very easy. Highly recommend. read more

Quick and clear. Good explanations. Very helpful. Would certainly recommend. Honest and open.

They fixed my watch at record speed and provided very efficient and friendly customer service. Definitely recommend! read more

Braunschweiger Jewelers - Jewelry Near Me - Morristown, New Jersey

Had a wonderful experience. Adam was so very attentive and helpful. Adam first helped my granddaughter look through wedding rings for herself and her future husband. He explained the details as well as options for each and recommendations. Adam listened carefully to understand her taste in jewelry as d everything he showed her was spot on. On top of that, Adam helped me with a lovely pair of silver earrings that are a little different which I love and they were not expensive! Excellent service and attention, could not ask for more. read more

I do not post negative reviews, but in this case I must say the store does not stand by its products. I've purchased a few things here over the years, including an engagement ring a few years ago. When that did not work out, I brought it back (including all documentation and Braunschweiger's own appraisal) to ask about a return/buyback, fully ready to take a loss on the purchase price. They flatly said they would not do so, and did not even make an offer, referring me instead to third party websites for jewelry sales. Buyer beware. read more

We had such an amazing time coming in and looking at jewelry today with Adam! After trying on earrings and wedding bands we enjoyed our time and purchase. read more

Great customer service and nice crew. Would recommend this location to others. Five starts. read more

better than great! the Saturday if Labor Day weekend I got to the store just as they were closing, my husband asked "please we just need a prong tightened on my wife's ring". At first the gentleman was hesitant, but we said we weren't there to shop around he allowed us to come in. he did ask if we were just getting it tightened or if we were getting it polished and tightened? we said no we didn't want to take up anymore of his time. he was so nice and super fast! by the time we made it to thr back of the store, he had it tightened and polished, at no charge!! the incredible salesman who helped us was Adam!! everyone in the store was super nice, and what Adam did went over and beyond!! I won't go anywhere else read more

Wow...what a beautiful store! Braunschweiger Jewelers has the best selection and is filled with both name brands and gorgeous vintage pieces. I have been coming here for a while for jewelry and gifts but recently Brian helped my fiancé and I with our wedding bands and was so helpful. Even though we didn't know exactly what we wanted, Brian was able to guide us and match us with the perfect rings! Definitely recommend this shop. read more

Braunschweiger Jewelers - Wedding band, engagement ring - Jewelry Near Me - Morristown, New Jersey

Courteous and professional staff, absolutely spotless store with reasonable prices, and respectful and knowledgeable people. What more can you ask? Watch repair service and speedy and fairly priced. read more

This is the first review I have ever felt compelled to write without having made a purchase. Braunshweiger was the first place my girlfriend and I looked at engagement rings. Mariana was nothing short of amazing, guided both of us through the process and was incredibly detail oriented when it came to diamond shopping. When presented with a range of a budget, Mariana came in with a stone of a better quality than I was looking for at a price lower than my budget. She brought in three of them, in fact. Due to a personal familial relationship and due to that relationship alone, I could not make a purchase through Mariana and Braunschweiger. I intend, however, on using them in the future. read more

Braunschweiger is my favorite jewelry store. Such a wide selection of beautiful diamonds, gems and metals. High quality pieces and fantastic prices. Not to mention the best customer service. The representatives are very knowledgeable and helpful. You truly can't go wrong here! 11/10 recommend. read more

I visited Braunschweiger's lovely Morristown shop to discuss an issue with a jewelry piece with high sentimental value. I was promptly greeted and felt welcome, I was treated professionally, and the issue with my jewelry piece was successfully resolved! I will definitely return to this shop for future jewelry needs! read more

Amazing customer service. I highly recommend you patronize this local business that has endured the test of time.

Went to get some jewelry sized and a diamond earring set onto a necklace since I lost my other earring years ago. Great service and decent pricing! read more

I came here to have the loop and jump ring replaced on my gold necklace, and they allowed me to drop it off same day and were able to replace it within 10 minutes. All I had to do was wander around the store while I waited. They even cleaned and shined up my entire necklace before giving it back. Great experience. read more

I had an old Yurman pearl ring and thought the pearls were ruined. I brought it to Braunschweiger and Johnny was delightful and helped me. I was extremely pleased and impressed with their service and work. My pearls did not have to be replaced. Braunschweiger was able to clean and polish them back to their beautiful luster. I couldn't be happier and will bring all of my jewelry needs there going forward. read more

The best place to go in Morristown for all types of jewelry repair and jewelry buying- everything from reasonably priced silver earrings to watches to engagement rings and well known designer-type jewelry. They are a well-established, reliable store. read more

Braunschweiger Jewelers - Jewelry Near Me - Morristown, New Jersey

Absolutely great jeweler in Morristown! Had a new clasp put on a bracelet, as always flawless workmanship....we all expect that or should. Right? What separates this jeweler from others is they go that extra mile... As in...they cleaned the bracelet too?, it looks brand new!! I didn't ask them to do that! Wow! Thank you, glad you're here for us! read more

Braunschweiger has repaired many minor problems with my girls' jewelry over the years. The staff has always been helpful even though none of the pieces were purchased there. Recently they repaired a cheap mail-order watch. Granted, the repair cost as much as the watch :) but my teenager wanted it fixed, what can you do. This is an old-school family operation. The same people are there every day, one of the men mentioned to me he had been working there over 30 years. All repairs are done right there the Morristown store. I toured their repair shop in back long ago to see the special torches, polishers and other cool stuff. Well, cool in an engineering kind of way. Of course we are pathetically small customers here, have never bought a rolex, a diamond or anything substantial, so I have no idea how their prices compare. But unlike a mall store, the people here really know their, *cough*, their stuff :) read more

Braunschweiger Jewelers - Interior - Jewelry Near Me - Morristown, New Jersey

Braunschweigers has been a cornerstone of Morristown business for as long as I can remember.I'm a life long resident of Morristown and have been a customer for almost all jewelry needs from batteries, repairs and purchases and never have I been treated with anything less than superior courtesy, warm greeting and a level of care that seems to never diminish regardless of what ever level of service I require. Their honesty and integrity are amoungst the many reasons I will continue to take my business to Braunschweiger's Jewelry read more

I took my engagement ring in to be resized and I couldn't have asked for a better experience! First of all, the store itself is beautiful. Second, Marianna was extremely knowledgeable, friendly, and helpful. I left the store feeling confident that my ring was in the right hands. Finally, they did such a great job resizing my ring (way quicker than expected) and it fits like a glove.... well a ring! :) If you're in the market for a piece of jewelry, this is the place to go. read more

I brought in my Rolex Oyster Perpetual Datejust watch a while back for an overhaul. It was 20 years old and while it would work by winding, the self-wind would not work. I brought it to Braunschweiger for an overhaul. They said that they could overhaul it for $600. Rolex wanted $800, but would include all repairs. I noted that it was not keeping time from autowind. Got it back 2 weeks later. Nice and shiny, but after a week, same problem. Would not autowind when worn. They took it in again and returned it. Still not working. Bringing it back, they said that it should work. NOT!! This place did not repair the watch. Perhaps they cleaned and shined it, but DO NOT bring it here for repairs! read more

I had my husband wedding ring resized and it came back in 3 days looking brand new! I highly recommend! Beautiful pieces in the store for gifts as well. read more

Been going there for over ten years. In the last couple of years have had too many incidents of bad customer service. Last one was the last one. Made an appointment with a man who works there whom I've used for watch battery replacement and has a vast knowledge of jewelry; for a Saturday. When I got there, he was out sick and I was told that he had contacted his other appointments to notify them. But not me. I was bringing in some estate jewelry that had been my mother's for appraisal. It was a sensitive time as she had just passed. I tried to take it in stride. I made another appointment with him for a Saturday and when I got there, he was looking at a man's cell phone and the man was showing him photos of his home in Florida. I patiently waited and I was handed off to another person there without him even speaking to me. The appointment was never honored, AGAIN. I wanted to deal with someone that I trusted and the jewelry meant alot to me. He never bothered to spend five seconds speaking to me and I felt disrespected and was in a complete rage when I left. Not going back. read more

I would never use this jeweler for anything, here is why. About a month ago, I went in to see if they could repair a clasp on a bracelet that I had received as a gift from my parents when they went to Mexico some 15 years ago. It has sentimental value. I have no idea how much this bracelet cost, nor do I care. The woman who was "helping" me first asked if the bracelet was from them. Obviously she knew it wasn't, so I don't know where she was going with that question. Braunschweiger claims to do jewelry repair, but apparently they only do it if they feel it is valuable, or purchased from them. She turned me away, saying that "if it were a precious metal, maybe we'd be able to help you." When I asked if she could suggest somewhere locally that would do it, she just shrugged her shoulders and said sorry. Rude and useless. So when I found out last week that my boyfriend had been shopping around for a ring, and had looked here, I promptly steered him away. Congratulations Braunschweiger's...since you were too hoity-toity to fix a $10 clasp on a lowly silver bracelet, you will be missing out on several thousand dollars worth of potential business from my other half. P.S. I took my bracelet to Crescent Jewelers in Chatham and they did a great job. read more

Team was extremely nice and helpful! I went in with a scratched watch other jewelers wouldn't service and they were able to buff it out within in a few minute! read more

While they can initially seem expensive, what you are paying for is quality products and expert jewelers. In addition to some size adjustments on items, my wedding set is from here and I constantly am complimented on how lovely it is. I've worked with a few of the employees and they are all absolutely wonderful, knowledgeable, and helpful. read more

I stopped in here because a clasp on a gold plated necklace needed repair and a neighbor had recommended this place. As soon as I walked in the friendly associate told me they could help, took my necklace into the back and asked me to wait a few minutes. It really only took about ten minutes so I spent the time browsing the high end sparkly jewelry in the cases. I should have asked how much the repair would be first since it was $25 just for a gold plated clasp replacement that literally took ten minutes but I am happy to have my necklace back and the experience was a pleasant one. read more

I brought my Movado for a new battery, my husbands Ferragamo watch to have the spring on the leather strap repaired as well as my engagement and wedding rings to be re-sized. I walked in with sweats on and a baseball cap and received immediate and full service. They did the watch repairs for free and I paid for my ring resizing (reasonable for two platinum rings) for $160. I could have taken them back to my jeweler on 5th ave in NYC but the travel time combined with the travel costs- it wasn't happening. They took five days to resize the rings and fixed the watches on the spot. If the resizing turns out poorly or I feel my center stone was traded out I will be quick to update this review. I got my ears pierced there in 1987 and my parents have purchased Rolexes and lots of fine jewelry and the customer service was top notch. read more

Just met with Mary today; this was our second trip to Braunschweiger. Like when we shopped for my husband's wedding band, they were super helpful, kind, and honest. This time around, I came in with my wedding band, which I was purchased out-of-state and was missing a gem. Mary and the team reviewed the ring and came back with a few different options, and a recommendation. Needless to day, we will be purchasing all of our jewelry from Braunschweiger moving forward. read more

Brought my Movado in for a new battery. $20 out the door. Very friendly counter staff (not sure why anyone would say they were rude or nasty- both of the ladies that helped my were extremely nice) and I will absolutely be back. The only reason they lost the 5th star was because its soooo hard to park close to their store... Not their fault, but I spent 20 minutes just trying to park. read more

and it was as good as it gets!. I brought it a number of pieces of jewelry to get fixed and every single piece (and they were varied) , gold ring with tiny diamonds , which was a tricky fitting job, older earrings that were supposedly non fixable , beautifully restored, a sterling silver elephant pendant with in rough shape with a broken pendant again beautifully restored and polished, a piece of malachite jewelry that had a lot of sentimental value was remade into some thing that I could wear and lastly but not least, placing a lovely stone of tanzanite in a beautiful setting. All very different work and all beautifully and professionally done. what nice people to deal with! Thank you read more

Staff very helpful fixing a watch so I could wear it. Definitely recommend if you need assistance.

Mary was a wonderful help with my jewelry. She cleaned my David Yurman pieces and added two spacers to rings that were a bit too big, free of charge. She told us the easiest was to clean my jewelry and suggested a specific type of polishing wipe. Very knowledgeable, I would recommend to a friend read more

I've lived in MoTown since 2002, and have never been to Braunschweigers. On a suggestion from a friend, I went in. My husbands wedding ring was stuck on his finder months ago, and thanks to YouTube we got it off without having the ring cut off. The ring is now an oval. With our 20th anniversary in a few weeks I went in to ask if they could fix it. Not only did they fix it, the cleaned it and didn't charge me. Now that is extraordinary customer service. The kindness is refreshing to see in today's world. Thank you to a local business for treating a non customer like a regular. I will be back! read more

Won't go anywhere else - this place is the best (especially Mary). I trust their recommendations, prices, and they have a beautiful store!

I have been going to Braunschweiger's for many years to have my jewelry cleaned and watches repaired. Excellent customer service and they make you feel comfortable being there. No elitist personalities as you may find in other fancy jewelry stores. Nice people! read more

I was in the area for the anime convention and needed a part of a costume fixed last minute and they were extremely kind in helping fix the small wiring! Very friendly staff in trying to fix an unconventional problem! Thanks so much! read more