My friend recommended West Orange jewelers after she worked with them…read more I felt as though I've known Rich for years though I've never met him before. He is quite warm & welcoming. My boyfriend & I went for several sessions as we are customizing an engagement ring. I couldn't have had a better experience! The customer service was outstanding. Rich, the owner, was laid back & did not engage in high-pressure sales tactics. In fact, there was no pressure! He explored a variety of options & inquired about other comments/ideas we had regularly. He was willing to listen to everything & was patient in explaining the entire process. I left there being well-informed & confident in all my choices. Rich uses the jewelry company Gabriel & Co. From my own research, including the Internet, my friend, & from the background provided by Rich, I am confident in stating that Gabriel & Co. is a reputable brand, is reportedly only selling conflict-free diamonds, & is able to provide timely as well as accommodating services that is helping my boyfriend and I make our dream come true. Having a unique ring that reflects the love my boyfriend & I share is a blessing. I don't know that I would have been to achieve this anywhere else but at West Orange jewelers. We will be returning here for our wedding bands! (Side note: They repaired my charm bracelet and did a great job too!)

I visited about a half a dozen jewelers before a close friend recommended Richie at WO Jewelers. I…read moreowe that friend a few steak dinners because he saved me and my family thousands. Richie made a custom ring that my fiancee gets comments on multiple times a day. He nailed it. Just make an appointment and stop down. It sounds corny, but after I left, it felt like him and his wife were friends. You don't get that too much anymore these days.

Great customer service. They were so helpful and honest. Will return and tell family to support…read morethis business . Heard they might open another location. Hoping people support that location also

Amazing customer service, felt so comfortable. Gentleman helped me with an issue and my ring looks…read morebeautiful now. Absolutely coming here for future needs!

Friendly service. Easy parking and Lou explained everything to me. Wide array of watch bands as wellread more

This is a wonderful family run jewelry store. I have been there numerous times to buy jewelry and…read morehave things fixed, cleaned and re-plated. Great service and prices. My last trip there my watch band needed to be fixed and it was done complimentary. That means a lot. Please use them instead of overpriced big retailers.

I recently had a very bad experience with Jewelry By Eric. In May, I purchased a tennis bracelet…read morefrom Eric, a graduation gift for my daughter. To our great dismay, by only the third week of June, the bracelet had already broken twice. On each occasion and for no apparent reason, it broke apart between two of the links. After the first time it broke, I gave Eric the opportunity to repair it. When it broke the second time, I requested a refund--in person, in a phone call and in an email. Eric has wrongfully refused my requests for a refund. And now we are out the good money we paid for the bracelet and left with a broken subpar bracelet that can't be worn. Clearly, the bracelet is defective. For it to have broken two times and within such a short span of time is not normal. It indicates that it is not "fit for its ordinary purpose". NJ recognizes an implied warranty that merchandise sold is fit for its ordinary purpose. Eric has cited that he has a no return policy. He refuses to acknowledge that I am not seeking a return under an ordinary return policy (i.e., because I changed my mind, wrong size or color, etc.), I'm seeking a remedy for defective merchandise he sold me. What kind of business operates like this? In light of the poor way I was treated and the poor quality of the product I purchased, BUYER PLEASE BEWARE of Jewelry By Eric! Stay away! UPDATE: I just learned that Eric is now lying and blaming the defect/damage on my daughter by saying the damage was caused by "customer's use of the bracelet ." Funny, on neither occasion when I brought the broken bracelet back to him for his inspection, did he mention anything about the damage being my daughter's fault. The fact that he is falsely accusing my daughter of being responsible for the damage is appalling and offensive. She is currently a resident/doctor at a top medical institution who knows how to wear and care for fine jewelry. Again, I warn the public: Do Not Shop at Jewelry by Eric! He and his jewelry are not to be trusted.

First time fine jewelry buyer here!!!! I walk by Eric's store every day and I'm always tempted by…read morethe shiny beautiful things inside! He is a local business owner and family owned! I knew when I was going to make my first jewelry purchase I could go here based on the reviews, my research and his reputation in town. I am SO HAPPY I DID. Eric listened and answered all my questions (there were A LOT), he tried so many options with me because I just wanted the perfect gift and he was so patient and understanding. It was my first time buying mens jewelry and i wanted to get something for every day but also was masculine--i was very out of my element, but was happy i went to someone i could trust. He also was the first jeweler to work with my budget and showed me the best and honest options to get me there. I am so happy I came! I can't wait to go back!

I just wanted to take a moment to share my appreciation for the outstanding service we've…read moreconsistently received from George Press Services. My wife and I truly believe that your team is top-notch, and because of this, we refuse to go anywhere else for our jewelry needs. In fact, we travel a full 1.5 hours to visit your store, no matter the nature of our jewelry-related matters. Whether it's for a purchase, repair, or any other service, we know that we will always receive the best care and attention at George Press Services. Thank you for your continued excellence and for making our experiences with you so wonderful. We look forward to many more years of doing business with you. Leandrew and Natalie Lockett "Tacori Crescent Emerald Owners purchased at Geaorge Press"

great service, great customer service, great store !! We come from CA for all of our repairs and…read morepurchases.

Absolutly amazing jeweler ! My stone came out and he was able secure it properly. Quick…read moreprofessonal and extremly kind gentlemen. My forever jewler

John Herold Jewelry Store is the best jewelry store in my many years of purchaseing jewelry…read morethroughout my decades of purchasing the finest, most exquiste pieces that has the best quality and creatives styles that are one of a kind ! The owner is a true artist who has such an artistic gift. I highly recommend them over all the elusive, high end jewelry stores in Morris County and surrounding counties! Their custom pieces are exquisite.

Richard is amazing. He helped me and my husband find a beautiful wedding band. My husband got my…read moreengagement ring from Aires as well. I also bought some pearls. They're all high quality. I highly recommend them.

Very friendly staff at a great location. Lots of great stuff in the cases. Came here to resize…read morerings and they came out perfect. Will be back here.

** Update -They changed their comment from nasty to willing to help. Why didn't they do that when…read moreI complained the first two times they called me and I told them i was cheated??? Instead I had to block their number because they kept trying to solicit me even after I told them I was unhappy after my last transaction. Enough already.** And now they are name-calling and sending nasty messages. How about instead of that, they look at their information and admit they short changed me and make it right! Silver was higher when I sold to them the last time, and I got less per ounce than the time before!!! They are only worried about their reputation and don't seem to care about cheating a customer. Nice.

I love that Global has a location here in NJ so I don't have to deal with shipping. Brought some…read moreold jewelry to Ahmit. He evaluated everything right in front of me, explaining the condition/quality of each piece. The entire transaction was secure, efficient and professional. So much so that I'm bringing more items to him next week. I got a great price and I'd return to again. Highly Recommend