I had a wonderful experience at Gerlach's Jewelry Store! I stopped by to have my earrings cleaned, and they kindly did it completely free of charge. I'll definitely be returning for any future jewelry needs--highly recommend! read more

I went in to have a necklace repaired. They were professional and courteous. They gave me an estimate for the repair which was very fair and said it would probably be a few days. They called me the next day and said it was ready! I would definitely recommend them and will go back again! I am always happy to support a local family business! (I had gone into another jewelry store in the neighborhood first, and the man there, who I'm guessing was the owner, was extremely rude and condescending.) read more

I was shocked that a business that has been around this long would be so unprofessional. The young man I dealt with for a repair was rude, wrong and quite aggressive. I ended up going to Henry's in Summit and was much happier. I have a feeling the generation that began this business has passed it on to very some undeserving and unprofessional family members. It's a shame. read more

I am so thrilled with my new ring! I had it reset from my grandmother's eternity rings. Everything went so smoothly from the planning to the final product. I think it is prettier than the original! Everyone at Gerlachs was so friendly and helpful. What a "gem" to have in Madison. read more

This is a downtown business in Madison NJ which a family member recommended to me for some jewelry repair. I needed 2 small diamonds replaced on 2 different pieces of jewelry and my wedding band enlarged (I'd had it cut off when it became too tight). I felt more comfortable with a family business than a chain store with these pieces which were quite precious to me. They fixed everything in a timely and professional manner. I'm so happy with the results. They also have beautiful jewelry I need to go back and check thoroughly . Prices very reasonable with polite and friendly service. Also, they were happy to buy back some old gold jewelry I had which helped me tremendously. Highly recommended. read more

My fiancé and I had my engagement ring custom designed by Gerlachs. They were friendly and professional, and we got the ring quickly. It is exactly what we had imagined and we are so happy with the final result! We will be coming back for our wedding bands. Would recommend to anyone looking for a jeweler in the NY/NJ area! read more

They were completely incompetent when trying to fix my engagement ring. It was supposed to be a simple stone replacement. First they replaced it with an inferior stone. Then they changed the setting and then that needed fixing. On top of that, they stretched it so it's 2-3 sizes too big. I finally had to take it elsewhere to fix, but the sizing was not able to be remedied. At first the manager was hugely apologetic and did offer to pay the other jewelers' charges. But as time went on he ignored my calls and emails and I had to chase them to be reimbursed. I was also left with a ring that does not properly fit. Really, really poor experience. read more

Did a beautiful job fixing my wedding band. Identified a loose stone and I had the ring back within the week.

Rude and Unprofessional I called to inquire about my watch repair after almost a week, instead of a status update I got a condescending lecture on how 'some people need to be in control". It was a small repair and not worth their time. It was suggested I go elsewhere. When I picked up my watch, I was asked if I wanted to trade it in, because "gold is very high right now". Obviously only cares for $$ and ZERO customer service. Go ANYWHERE ELSE!! read more

I took a pendant there to be consigned years ago.. I checked on once.. and then when I came to check on it again it was gone.. and they had no record of it being consigned.. seemed shady to me.. I was there when the store intially opened.. never again. read more

I dropped off pearls to be restrung. I said I was taking them on a trip. They told me that the person who does the pearl restringing takes a while but they would do their best. It turned out that she took a while and they wouldn't be ready until the morning of my trip. Too late, I had an early morning flight. But instead of them letting it go at that they personally delivered it to my house the night before I left!! That's the kind of customer service that will keep me coming back. read more

Had many items fixed and updated. Very pleased with the service and staff, they explained everything to me in detail. No unwanted surprises. read more

This is my go-to place as far as jewelry is concerned. I've found them to be very fair and honest in their dealings with me. I usually use them for repairs. They are able to do most while you wait, or within a day or so, apparently they do them all on-site. read more

I have had rings cleaned there and always had a good experience, staff have been friendly, but the last time I took my Movado watch in to get a new battery, it worked fine out of the store but over the next day or two condensation appeared behind the glass, and shortly after it stopped working. I took it back and they were immediately defensive saying that they could not guarantee the battery change and it was likely a coincidence (after having the watch for years and multiple battery changes, I think that would be very unlikely.) But that they would look at it to see if they could fix it. 10 days later I got a call that my watch could be picked up, and upon going back to get it, found out it was still broken. He still maintained it was a coincidence and had nothing to do with the battery being changed. So, basically I was told I was out of luck. Sad. Loved this watch. I'm sure they are fine for jewelry, but I thought they handled my watch, and the situation, poorly. read more

The gents were very kind and pricing was reasonable. They stayed after hours as I was running late, and the engagement ring was still done on time. Highly recommended! read more

I've always had a very pleasant experience here. The staff are friendly and helpful. We were able to sell them some jewelry and I felt the rate for our gold was more than fair. Having them be so kind to my children was a plus too. read more

This is an excellent store for purchasing estate jewelry. You will find some really unique one-of-a-kind pieces at this location. They have a broad selection, separating saphire, emerald, ruby and diamond collections by type. I recently purchased a saphire and diamond ring from the store. I needed to have the ring resized and made flatter against my finger. They offered resizing of the ring, but they would not alter the design of the ring in any other way. The only other problem with the store is the selection. 90% of what they carry is 14kt gold, silver or white gold. Even their most expensive diamond pieces (around $3,000+) are only made of 14kt gold. I will consider their business in the future when looking for fairly priced fine jewelry. read more

My wife's diamond earring was damaged and needed to be reset on a new post. Gerlach's called and informed us that the post on the other undamaged earring was worn and needed replacement as well. The original damaged post was replaced for a fair price we weren't charged for the replacement of the other damaged post. Gerlach's then hand delivered the earrings to our door on Christmas eve. Excellent customer service and quality work from this great neighborhood jeweler. read more