Very disappointed with Toyota of Victoria. I agreed to a…read moredeal based on clear terms, and those terms have not been followed through--yet my payment is coming up. That's unacceptable. What's worse is the complete lack of communication from management. I've left multiple messages for the GM and finance department and never received a single call back. Instead, they keep sending the salesperson to handle it, who has been respectful--but this is clearly a management issue. If a dealership can't honor agreements or return calls, that says everything. This is my second bad experience here, and it will be my last.

Wasn't gonna leave a bad review initially but seeing as this is the second time that they don't…read moretake accountability I think it's due. First it was with my window tint, now with a screw that holds up my panel under the steering wheel. Lynn didn't wanna cover a $2 screw. Save yourself the headache and go somewhere else.

We purchased a truck from them this spring, put $10,000 down, we always made our payments on time…read moreand kept insurance. We made a payment arrangement in August as we had some personal things going on, and the office gal gladly moved our payment for us with no issues. This was our only payment arrangement we ever made. 2 days before payment arrangement was due, they repossessed our truck. The office had no idea why our truck was taken, the manager Josh had no idea, everyone told us we would have to speak to owner. After trying and trying to get ahold of him, we finally hired an attorney. If you've had any negative experiences please reach out to me.

I used to work here and the owner was continuously rude to employees and customer. And lied several…read moretimes to sell cars

I purchased a new truck at Victoria Dodge and my experience was excellent. JT was my salesman and…read morehe was excellent. He took me on a test drive that checked all my boxes. He answered all my questions and the sales process was smooth and easy. My sales experience was low pressure. I do not recall the name of my F&I salesman, he was wonderful as well. Low pressure experience going through the various service and warranty offerings. I was pleased with the financing. The staff was prompt and courteous. I wanted to share my experiences at Victoria Dodge, I recommend this dealership.

This dealership's reliance on bait-and-switch tactics is unacceptable. I drove over five hours…read moreround-trip in pouring rain and hazardous traffic conditions specifically to purchase a vehicle, only to be told upon arrival that it had been sold the previous day. Despite being in active text communication with Kaitlyn the days prior and EVEN THE morning of my trip, she failed to provide this critical update, showing a complete lack of professional due diligence. I arrived with my trade-in prepared and title in hand, only to be met with a dismissive attitude; Kaitlyn actually chuckled through the interaction, demonstrating zero accountability for the significant time and effort I wasted. Prospective buyers should be wary: this appears to be a systemic issue here. I am looking into formal reporting options, as these deceptive trade practices are not just poor business--they are illegal. *Edit 1 month later I thought I'd look to see if the truck in question is still being used as bait...it is. It's all anyone really needs to know about this dealer, they don't really care apparently. We're still moving forward with more formal complaints at the moment. If we can save anyone some time and money then it'll be worth our hassle.

I brought my girlfriends 2018 Buick encore here for service because it was having boost issues,…read morethey ended up telling me the engine and turbo needed to be replaced which was covered under warranty but took almost 2 months before repairs where done. When I got the vehicle back there was smoke coming from the engine bay so we brought it back and were told it was an oil return tube for the turbo which they installed. Been waiting three months for a part they said was on backorder and a special order item with no eta. I started calling other dealerships to see if they had the part when I found out there was a kit with the part in it the whole time no one mentioned to me we could have gotten three months ago all because they didn't want to pay the extra money for the kit. Asked for the service manager five times throughout the whole time and never got a call back. Service dept. would tell me one thing then call me the next day and say they can't do it cause the warranty and if they did do it I'd have to pay for it. If there was a 0 stars option I would pick that never going here again and gonna turn everyone I know away from this place as well

So I had my 2020 GMC taken to this dealership to help identify a parasitic draw on my batteries,…read moreafter 2 days Mike Hernandez came back and told us that both batteries had dead cells and needed to be replaced before they could go any further, I believe the comment was hey its only $800 bucks. However I was not inclined to listen to Mike as I had replaced the stock GMC batteries with Odyssey Batteries which are less than 2 yrs old and about 28,000 miles. We pulled the truck from the dealership, pulled the batteries, had three different load-test done, the last one was done at Interstate battery and all three test showed that both batteries were good to go no dead cells. Best case, this is pure laziness on the techs part, worst case your shop is actively defrauding the general public that puts its trust in you. Neither is acceptable!

Have a great sales guy by the name of Lane Henderson. He helped us pick an explorer that was right…read morefor my wife and I. He made us a deal we couldn't refuse. Thank Lane

Was told that the Tucson purchased was a "Certified Pre Owned" vehicle and was gone over with "a…read morefine tooth comb" we were told. 6hours after getting vehicle home to San Antonio and checking what everything was, it was noticed that the drive mode does not work. Now 2 days later and many phone calls, a service manager was supposed to call us. Still waiting for that call.

Why are we told that you don't need an appointment for tinting, we drove a hour to support the…read morebusiness and told you have an appointment or wait 6 hrs for service. We had previously recommended this business as we had bumpers installed on our truck and really appreciate how we were treated. Now will not be back!

my name is Julian Rodriguez. I have a Ford F350 with a gooseneck hitch. I had a heavy load the…read moreother day and my hitch was making noise. I took it in to the lady named Hannah was such a nice lady to me. I really appreciate her helping me out right away. She had her guys take my truck to the back and look and make sure all the specs are right and make sure all the bolts on gooseneck hitch were tight .The chain hook ups were bent, and she help me out by replacing just the chain hook ups for the gooseneck hitch. My truck was in and out right away within an hour thank God I went to her because I did not know where to go to get it looked .thank you custom tinting for the great customer service prompt service that I received. It is greatly appreciated knowing that nothing was wrong with my hitch and that I can drive safely down the road once again Hannah your future customer from now on for whatever I need thank you Julian

Had my Cadillac XT6 serviced 9/21. Met with Allen and I…read moreappreciated that he personally reach out to me. He followed up with my Service needs very professionally. Allen and Adela went far beyond to help we solve a issue I needed to get instructions on. I left the Dealership with a happy heart that they both cared that much to help clear my issue. Thank You Marg

Purchased a vehicle from this dealership in May 2024 -- and within just days, serious problems…read morebegan to surface. I returned the vehicle multiple times and made repeated requests for repairs. Over the course of several months, I personally demonstrated the issues to service staff, recorded conversations and incidents, and even installed a dash cam to document the ongoing problems. Despite all of this, the dealership refused to repair the vehicle. As of July 1, 2025, the dealership has still refused to release the vehicle's service records. When the co-owner requested them, they were told "we don't have any," despite the vehicle spending multiple days -- even weeks -- on their lot. Do NOT purchase from this dealership. They will: Refuse to perform repairs -- even those covered under a valid factory warranty Refuse to honor service contracts Deny ever working on the vehicle Blame the customer for "user error" instead of addressing real mechanical issues Let me be clear about the individuals involved: Stephanie Johnson (Service Dept): Offers no assistance and passes customers off to a service manager who lacks knowledge or initiative. Alan Whitson (Service Manager): Refuses to take responsibility, denies valid concerns, and places blame on the customer. Tommy Taylor (General Manager): Acknowledged the issue and even said they would "just go ahead and replace the radio" -- which was never done. Nancy Kern: Handled communication with the DMV during the formal complaint I filed. After that, the dealership refused all service, claiming that I had "taken legal action" simply by initiating the complaint. This dealership is not trustworthy. In fact, they went so far as to issue a criminal trespass warning against a disabled veteran -- solely to avoid making necessary repairs. They ignore warranty obligations, avoid accountability, and withhold documentation that customers are legally entitled to receive.

A huge shout out to I've be Krys D. At Victoria Nissan! He was absolutely fantastic and helped me…read moreout of a massive bind while I was 2 hours from home and headed to a conference on a Friday afternoon at 5pm. He was thorough, accommodating, honest, and communicated throughout the entire process. Thank you for your quality service and kindness. I've been a Nissan owner for years and could not recommend this place more!

I'm leaving this 1-star review with disappointment. I had a good experience buying my car here, but…read morethe customer service completely vanished the moment the deal was signed. If you buy here, be aware that any promises made may not be kept. I am still waiting on a significant deposit to be refunded and for the service department to complete the "We Owe" work that was promised to me (a full detail and repairs to a seat and wheel). The most frustrating part has been the complete communication breakdown. My salesperson first went silent, then eventually told me it wasn't his responsibility anymore. A message I left for the Sales Manager, Javier, was ignored. I have made every attempt to handle this privately, including reaching out to the General Manager, but I have been met with a wall of silence. I am not asking for anything special, just for the dealership to honor the commitments it made to me as a customer. I truly hope this public review can accomplish what my private phone calls and messages could not.