Very rude receptionist who continually hung up on me & would not state her name. Commercial vehicle…read moreparked on residential street throughout snowstorm, taking up residents spots that they dug out themselves. Imagine a full grown man stealing the parking spot of a new mother and illegally parking for an extended period of time. Disgusting.

Absolute worst tow experience ever damaged car tried to drive away lied to police and us gave…read morewrong policy number wrong insurance carrier and didnt report the incident i can see why they have such a low rating thank god bystander filmed the whole thing and gave us the video rating should be a zero

Highly recommend, kind and professional. Ray especially, very prompt and made a horrible situation…read morea little better.

Great service, I needed a tow just down the road and Scott was there in about 15 minutes. Very…read moreprofessional, highly recommended.

Horrible service, they got tow truck stuck because driver did not listen when i told him not to…read moreback flat bed up onto the ground where my vehicle got stuck in mud.....driver was nice, however it took hours out of my day, i offered 2 help get his big dually tires unstuck. Grabbed 2 long shovels to dig tires out, i actually did most of the digging. Still couldn't get his truck out, so i offered to grab my steel ramps used for getting machinery up into p/up truck. Put them down, then he gunned it, the tires spun spun spun, destroyed my ramps. Driver told me to call the owner and he would make it right. Well the owner blew me off, said he would call the driver and get his side of the story. I told him that there's driver literally told me to call him there. And then I have pictures of the ramps destroyed underneath the tires of the truck you said OK. Ay no problem. He would get right back to me same day. I said because I asked him. Are you gonna get back to me today and he said yep, I'm just gonna call them first. He never did, I called back he blew me off again. I'm going to call him today. See what they say if they don't handle it. It's simply a $200 ramp From harbor freight, all they need to do is pay me back. I will escalate. I will also follow up. Regarding outcome. Run run run far away

Vic's is awesome. I have progressive road side assistance. Late last night after I got off work…read moreand I got a flat tire. Roadside assistance tried getting someone from Rhode Island (where I was) out to me but no one was available. Vics came from Mass to change my tire at 330 in the morning, in the rain. Next time I'm in a jam I'm going to just call Vics. Thanks again

They charged me more than what was quoted and they removed my registration paperwork from my glove…read morecompartment . It was ultimately returned to me after I called them and told them what happened, but should never have happened in the first place.

Always professional and fair. No need to call anyone else, call Derrick. He will get the job done…read morethe right way.

Jonathan was fantastic. He was on time, professional, friendly and liked my dog. Most importantly,…read more he is knowledgable and quickly resolved my problem. Jonathan is 5 stars!

I have had at least 3 different vehicles towed by Brayton and two services. They are always…read morepleasant to deal with - highly recommended.

Very rude receptionist who continually hung up on me & would not state her name. Commercial vehicle…read moreparked on residential street throughout snowstorm, taking up residents spots that they dug out themselves. Imagine a full grown man stealing the parking spot of a new mother and illegally parking for an extended period of time. Disgusting.

worst place ever. one guy to answer phones, doesn't even answer at all. my car got towed and was…read morejust gone didn't even know where it was and had to call the police to find out. sitting at the place not even knowing if the cars actually in this location and the guy still won't answer. worst service ever and the one time he did answer all he could say is i don't know and hung up on us.

My wife's car died right before Christmas. These guys were super friendly, fast and helpful! Andrew…read moreshowed up and did everything he possibly could with a pain in the ass car(2018 Honda Pilot) that doesn't have an easily accessible Neutral override. He got it hooked up and on the way after pulling out a few tricks. They lifted a huge weight off my shoulders a gave me some peace of mind right before Christmas! I can't thank them enough and they will absolutely be my first call if I ever need a tow!

Very friendly competent staff. Found the issue with my car and fixed it in minutes. Paperwork all…read moredigital. Love it!

You cannot find a better towing company in the state of RI or southern MA. They're the best and no…read moreone else can even come close and need not try. Thankfully I haven't had to use their services in about 4 years, but I've recommended them to several friends over the years and they've gotten rave reviews.. they're well known in town as well and anyone will tell you to call them first. they're a family business and treat each and every customer like family and with the utmost respect. You never have to worry about your car being damaged if you have them tow it, they treat it like they would treat their own. All the drivers are polite and courteous. I wouldn't call anyone else!

I was in a recent car accident, mello's & sons towing came to the accident and since being from out…read moreof area. They accommodated a place at the shop while I waited for a ride home. I felt a small town presence but with many locations they have great experience and up to technology. Very nice operator and informative and exceeded his job expectations making sure everything was taken care of and after accident.