This was the very first place I went to for waxing. While I love the end result, the waxings here were super painful, especially when they were done by Marci. Their team was always friendly but it wasn't a friend randomly confirmed that these sessions were more intense than need be. read more

My last 2 appointments have been changed to the Hoover location due to staffing issues. This has not been a problem since both locations are only a few miles apart. Marci still provides the same great service in a clean environment. read more

Relaxing atmosphere! Love going here! Fast in and out and they make you feel super comfortable

I was 7 minutes late to an appointment and the lady at the front let me know that since it was over 5 minutes, I could no longer be seen that day and would have to reschedule. Absolutely ridiculous. Not only did she say that I would have to reschedule but she implied that I should be thankful since other places in town charge more than $35 for Brazilian waxes. I've been here a few times before and I am really upset with the way customer service is going. I booked this appointment weeks in advance and typically people will call you before moving your appointment! Things happen all the time. I planned on going out of town and this was a HUGGGEEEE disappointment. Go where your money is valued, it definitely isn't here. read more

Marci opened a new location, and I only see her, but she was not available for several days at the Vestavia location, so I took an appointment at her Hoover location. The waiting area is very modern and clean looking. The rooms have sliding doors (as to not obstruct the hallway), and are a little smaller than the Vestavia rooms. But that's really secondary to the service that you'll receive here. I've been seeing Marci for a couple of years now, and there's really no place else I'd go for waxing. Now if she would only open a shop in Trussville closer to me! read more

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I decided to go to Brazilian by Marci to get my first wax and I must say I was impressed. Amber was so nice and patient she made me feel like a pro and not the scaredy-cat I was. I sat in my car until I got a message saying come in. I was in there for about 30 mins and completely amazed by her work. I am a forever customer now. read more

I highly recommend this place!! I was in Hoover this weekend for a wedding and decided, "hey I have some time to kill so why not go and get hair ripped from my nether parts"?!? Beat decision I made today and I'm mad that I didn't do it sooner! The process was so painless and easy, maybe it had a lot to do with the most fabulous waxologist STEPHANIE!! Shout out to you gurl for sending me into the Brazilian Zone. I'm hooked for life. Wish I could take you back to Chicago with me!! read more

Brazilian Wax Spa - Hoover - She's the BEST!! - Waxing Near Me - Hoover, Alabama

I have had many Brazilian waxes in the past they have usually hurt a lot however not here. I use Miranda and she is quick and through. She makes it an enjoyable experience. I highly reccomend this place. For women it is $35 which is a great deal. For men it is $65. My husband has also gotten a Brazilian wax here as well. I recommend making an appointment because they are usually booked. read more

This place is very beautifully decorated. The people who work here are very pleasant and friendly. It was my first time doing a Brazilian wax and although it may be painful for some, I was able to withstand the entire session. The results make it worth it. Miranda worked with me and she was very accommodating to my fear as a first timer. I already scheduled my next session because I was very happy with the outcome. They have two locations and I attended the location in Hoover but they also have one in Vestavia. Please let me not forget to mention how inexpensive their pricing is for what they offer. The process was quick and I really appreciated that. read more

Carrie is the absolute best. She's gentle, yet thorough. And offers a delightful conversation during an awkward service. I've been going to her for over a year and I plan to continue. The Hoover location is a new store front so it's shiny and inviting. It's very a clean and sanitary environment. They offer a variety of waxes that include hard, soft, and sugar. They also sale scrubs and other options to treat hair bumps. Kris, the receptionist, is in the perfect role. She greets you with a warm smile and hearty greeting. Everything about this place makes you want to return. read more

Marci & the staff are awesome! I drive over a hour to get my wax. Great prices and everyone makes you feel so welcoming. If I could give more than 5 stars I would. read more

Used to love it but now poor business management. I was finally able to shift my schedule around at work (I work in healthcare so we've been pretty busy) to schedule an appointment. I received the reminder text which stated the COVID precautions, what to do upon arrive, etc. it also only said to please confirm and to pay prior (see photo attached). So much to my surprise when I'm on my way (after a 10 hour shift) and called to pay an hour before my appt. When I called she told me my appt was cancelled because I hadn't paid prior to or confirmed. Here I am calling "prior to" like it says in the message. I know businesses like confirmations but I was super busy at work, a death in the family, and nowhere on the text does it say you have to or just confirm or your appt will be cancelled. To top it all off, she didn't offer me another time, I had to ask and was put on a list. Lost my business. Also, never got a cancellation notification. Would never recommend a business who cancels appts without notifying. My patients don't always confirm and I don't cancel their appts. read more

Brazilian Wax Spa - Hoover - Nowhere in the text does it say you "must" or "required to" confirm prior to your appointment or it will be cancelled. - Waxing Near Me - Hoover, Alabama

When I found out Marci opened a Hoover location, I was ecstatic! It was closer to home and that means less traffic I have to deal with. In fact, I was so excited, I came the week it opened. There wasn't a google or Yelp page at my first visit. It is located in the plaza with Burlington Coat Factory, so there's plenty of parking. Booking is just as easy as booking at the Vestavia location. You simply call and let them know when you want to come in or you can book your next appointment after your wax. I'm still waiting on the online booking feature. Marci's offers hard wax and sugaring services for men and women. They do Brazilians, bikini, eye brows, lips, arms, legs, underarms, chest, and back waxes. The inside of this location is smaller than the Vestavia location but it's nicely decorated. Instead of doors that swing open and close, this location has barn doors so the esthetician can easily squeeze in and out while protecting your privacy. I've gone to multiple estheticians and if I had to recommend one at this location it would be Keri. She's sociable and has a great technique. She was previously at the Vestavia location. However, she doesn't wax on Wednesday's and Saturdays. My most recent experience was quite painful. I saw Brianna. Instead of her applying pressure to ease the pain after pulling the hard wax, she moved on to the next area. I had to apply my own pressure. She doesn't tweeze any left behind hairs like some of the other ladies. Overall, I'm satisfied with this salon and will continue to use it. It's affordable, fast, and offer a lot of availability. It may take you a few waxes to determine which esthetician is for you. read more

I went here for 2 years and had an EXCELLENT therapist named ALLISON.. On a day I had driven in from out of town for an appointment she was fired in the middle of the day. I had wasted my trip for nothing. After how she was treated I will never go back there. I also found out that when you pay for services, the person working on you (unless owner Marci herself) gets only 30% of the fee paid... read more

Will not accommodate customers with disabilities. They were extremely rude to my mother. You've lost a whole family of customers. Hope you all can get some training in basic human compassion. read more

I have been getting Brazilian waxed for over ten years. I went to Briana at Wax by Marci I'm Hoover and got one of the best ones ever. Fast and almost painless! I am super impressed. Wished I lived in Birmingham because they would be my go to spot. read more

My very first time here and first waxing in several years. I saw Briana (sp) on 8/29/19 and she was fantastic! Very quick, efficient, and thorough! I had a lot done with back, shoulders, chest, stomach & front/back male Brazilian. I'm enjoying the smoothness! There was never an awkward moment. Have my next appointment with her scheduled in October and look forward to it! (also shout-out to the receptionist who was amazing, but don't know her name right off) thank y'all and see y'all soon! read more

I love this place! The whole staff is very friendly, and upon getting my first wax, they were very understanding of me being nervous. I've never had a problem scheduling or rescheduling an appointment. I initially thought a Brazilian wax would be an awkward situation, but the employees talk with you the entire time, which eases the whole process. read more

This was my first time ever getting a wax and Ashley did amazing!! She made me feel very comfortable and it went by way faster than I thought it would. 10/10 experience. Definitely coming back !! read more

Absolutely loved this place! It's a very professional environment, and they make you feel completely comfortable. They offer a broad range of waxing services, and it's super easy to make an appointment. Will definitely be back! read more

Love this place it's neat clean and I've never had to wait long as a walk in. The ladies who provide the services are so friendly and make you so comfortable read more

Marci is the best. I have been going here for over 2 years. Staff are professional, well organized, and great at waxing.

I went in today for my first wax. The place is very clean and beautifully decorated. The staff was very friendly, warm, and accommodating. The girl who did my wax was super sweet and made me feel comfortable. The price is very reasonable and the work is as well. I would definitely recommend this place to anyone in the Birmingham area looking for a great wax spa. I will definitely be back soon. read more

Very disappointed with the service. When I made an appointment, I asked for the latest available which was 6:40 pm. I got stuck in traffic and called 25 minutes prior to tell them I would be 5-10 minutes late. When I arrived I was 10 minutes late, and they told me they could not do my appointment because they were closed. The store listed a closing at 7 pm. I was very disappointed with the customer service and how rude they were! I DO NO RECOMMEND AT ALL. read more

Recently moved nearby & enjoyed my experience! Will definitely be returning regularly!

I made several attempts to call and make an appointment before I went to the location where there is a sign saying that you have to make an appointment do to covid 19. Understandable. However, even though someone is working the front desk they are not actually answering the phone but asking that you leave a message to make an appointment. Also, understandable but the sign on the door says that all this information is on their website which at the time it was not. I had been on the website earlier looking for their prices and if you could book online. Don't know if they will update their site any time soon...Anyway after attempting to reach someone on their Facebook for the Hoover location the Vestavia location called back but was told that no one would be available until Monday to do a sugaring appointment, but the time is when I would be at work. Still have not received a phone call back from Hoover and they stop responding to my messages. So as far as customer service goes they get a 1 from me. read more