Had to book a last minute, multi-day, family South Indian Temple Tour during their busy season,…read morewith airport to hotel, car, driver and hotels. Poonam did a fantastic job putting it together. I was impressed by her dedication and follow thru to make sure the itinerary was adjusted properly thru several options and for last minute changes due to travel glitches that were not in any way related to her arrangements, working on the weekend to make sure the arrangements were executed properly by the tour operator. This is also the third or fourth time that Akshada has helped me out of last minute flight changes/exchanges/refund issues, even accommodating changes I needed to be made while I was in India. Highly recommend both the company and these two agents, in particular, for your trips.

Akshata was professional, helpful and efficient throughout the whole process…read more Recommended.

Trip Design staff are well travelled folks, who know where are all the good spots to visit…read more They've organized some incredible adventures for us, and were always there to help when we needed to change something. Highly recommend.

After postponing our long awaited trip to Italy due to Covid we just returned Monday, May 16th and…read moreit was absolutely amazing! When i started planning the trip, I knew for sure that I wanted someone to develop a wonderful trip with our input for a dream itinerary and to make this as hassle free for my wife and I. Milica delivered 1000%! It was the best organized vacation ever and everything went smoothly and we saved a ton of wasted time using Milica. I can't say enough about Milica! If you want a great trip start in Rome, then to Florence, day trip to Cinque Terre, then to Milan, day trip to Lake Como and finish in Venice! Gonna have Milica start on next year adventure in Europe!

Friend of mine recommended me to try and gave the lady's name "Armine" who is agent working there,…read morei was just looking to purchase tickets for my family and I for vacation, Armine guided me to get the best flight schedule with the specific airline i want to in the best pricing possible. not only that she went extra Miles which no agency would to try to see if i can use my miles and more rather than paying fees. if you really need to travel don't look further, call her and you will get the best deal, she is amazing

This is the best travel agency i have ever used - they are so knowledgeable and helpful…read more I used to them to plan a big family trip of 20 and I had not one issue or headache. They took care of everything at a very decent rate as well i really recommend them

Desiree Beyea is an amazing agent. We book all of our cruises through her. She is very…read moreknowledgeable . She finds everything we need from dinner times to excursions. My wife just booked another cruise through Desiree. She's the reason we cruise.

Desiree has helped me plan many fantastic vacations. Everything from Disney cruises to an epic…read moreAntarctica/South America adventure. Always responsive, great with advice and providing so much practical help. She is my go to travel agent!

Pros: - very nice staff…read more- breakfast is great, fresh eggs, fruit, etc. - rooms are large and well appointed. The kitchen is great for families - nice layout of the hotel - pool - they give you snacks at check in Cons: - the mattress really hurt my back :( - no high chairs in the breakfast area, which makes things really tough for families with small kids

STAY AWAY. THE…read moreMANAGEMENT IS COMPLETELY UNPROFESSIONAL. I used to stay here once in a while when needed and used to love it. Most recently when I was working with an Internet company required to be in the field, I got extremely busy with phone calls, and had a huge deposit along with my booking for my room. When it was due to be rebooked, I wound rush downstairs since they would not take payment over the phone. One day, Ivonne, I believe, had called and informed me they had to re run my card, I was on the other line with my manager from work. She got extremely hostile with me and I hung up the phone on her. I had around $1500 deposit on hold for several days, I told her I would come re extend downstairs. She raised her voice and tone and I hung up the call, she called back and asked: "Did you just hang up on me? ", knowing I had a $1500 deposit on my room I was looking for my card to rebook. When I hung up the call, she called back and stated I could not rebook due to hanging up the call on her (very weird and personal I know), then I told her I would come down with the card to rebook, and she proceeds to say: "No you are not rebooking", and I asked to speak to higher management, and she stated she was higher management, and to leave the property. She got on a power trip and I had been staying there for a few weeks already, and wanted to speak to higher management about telling me to leave. She then jumps straight to saying: "And now you're getting abrasive, so if you do not leave the property, I will calling the police department". So at that point, not only was I being rudely told to leave with a large deposit on file (around $1500) she also threatened me with the police when I simply responded to her questions over the phone, she accused me of doing something I was not doing . I didn't actually have time to even argue with her since my boss kept calling me on the other line. I used to love staying here because they provide breakfast and meals. There are sketchy workers in the parking lot when you come and go at late hours of the night if you are alone. IVONNE HAS A TERRIBLE ATTITUDE, I NOTICED THIS THE FIRST WEEK OF MY CHECK IN WHEN I COMPLIMENTED HER HAIRCUT, AND SHE BATTED HER EYES AND SAID "THANK YOU" AND PROCEEDED TO CUT ME OFF SO SHE CAN REVERT BACK TO THE RESERVATION DISCUSSION, LOL she is super rude (I WAS JUST BEING FRIENDLY SINCE I HAD BEEN DRIVING ALL DAY AND WAS GLAD TO REST UP). I WILL BE POSTING THIS REVIEW ON SEVERAL PLATFORMS AS YOU DO NOT THREATEN PEOPLE WITH POLICE WHEN THEY HAVE NOT THREATENED YOU IN ANYWAY. IVONNE INITIATED THE ARGUMENT OVER THE PHONE, AND STATED I WAS GETTING ABRASIVE. I DO NOT HAVE TIME TO ARGUE WITH HOTELS THAT I ENJOYED STAYING AT. I WILL BE REPORTING THE STAFF. MY STAY WAS DURING 2024-2025. -JESSICA MANION

We used their services last night for a company party and they were extremely professional. The…read moredriver was early for both pick ups and got us where we were going in a timely manner. Plus it was fun for all of us to travel together. I would highly recommend their services especially during the holidays. Don't stress over traffic and no drinking and driving!

Amazing customer service from beginning to end. Our driver was professional, courteous, and…read morearrived early. With raining conditions, we felt safe in his hands. I will absolutely recommend this company to anyone looking for a good reliable transportation service for any occasion. Absolutely a first-class operation.

Amazing team! The TripMatters advisors are knowledgeable, experienced, and incredibly professional…read more Every interaction has been a joy, they truly care about getting it right for their clients.

Our 5-year anniversary trip was unforgettable thanks to Ileana Weingart at TripMatters. From the…read morefirst call, she took ownership of the entire experience. She booked a fantastic destination hotel and then went to work advocating for better rates and stronger amenities--and delivered. We arrived to champagne/wine in the room, plus several hundred dollars in spa vouchers for massages that made the trip feel truly special. The week before we left, Ileana checked in with me every single day by phone and email. She didn't just "handle it," she included me on emails with the hotel managers in charge of guest experience, so I knew exactly what was promised and who was accountable. That level of transparency and follow-through is rare, and it showed in the flawless execution when we arrived. Every detail was thought through, every request was anticipated, and every promise was kept--or exceeded. Ileana turned a good vacation into a milestone celebration we'll talk about for years. If you value service, advocacy, and real results, I can't recommend Ileana highly enough.

I have used Obi One several times. For trips to the airport or making a "night of it" in LA / the…read moreLA Region... They are always on time or early. They remember me too, even after not using them for several months. Their airport service is actually a bit cheaper than a cab, and obviously much more comfortable. Highly endorsed.

The owner made sure I was at the airport on time and the service was excellent! He showed up in a…read morebeautiful Lincoln and made me feel very important. Very professional service.