Long wait times for patients- you have got to be kidding if you expect them to wait 2hrs!!!!! Technician was being extremely rude to my mom as well. Why be in healthcare when you are going to treat patients like crap?! read more

I scheduled an appt for my annual mammogram. They offered a new procedure (EBCD) not covered by ins. I agreed to the procedure, showed up to my appt, paid the $40 extra and was told the EBCD was done. Today (a month later) I get a refund in the mail and was told the EBCD was NOT done as no technician was available to do the procedure. Wait What?! And of course, when I tried to call Breastlink no one answered the phone. I don't know if this is an oversight or incompetence. Why advertise/offer a new procedure for "enhanced breast cancer detection", make the appt, collect the $40, tell the patient it was done, when the procedure was NOT done? Someone please tell me ... read more

If there were a way to give Breastlink a lower rating, I would be the first to do it. My wife called the day before her appointment, was advised what the copay would be, and confirmed the appointment time. She had a breast MRI / Ultrasound at the end of Feb. She saw Doctor earlier this week, and she reviewed the negative results; however, my wife felt s lump on her right breast, and the Doctor examined it and said she needed to have another Ultrasound and gave her a prescription to have the test done at Breastlink She arrived on time handed in her paperwork and waited to be called. She sat there for 2.5 hours, then was called up and told that they could not do the exam because she had an exam at the end of Feb. WTF keep someone waiting for 2.5 hours to be told that there not going to be seen when a doctor prescribes it. Unbelievable!!! read more

Absolutely unacceptable wait for mammogram. 2 hours! seriously learn how to schedule better. patients time is valuable, please respect that. read more

Unkind, incompetent, difficult to work with, keep making new demands in order to get examination that have nothing to do with my case. Awful people read more

I am 44 years old and this was my first mammogram. I skipped it for years due to fear. I have no family history of breast cancer so I reassured myself that way and figured I would make sure I just checked my breasts regularly. Unfortunately, a few months ago I started feeling some thickening and soreness and had no choice but to get checked if I wanted to catch things early. My fear almost got the best of me but I had to pull my big girl pants up and I can't tell you how silly I feel for not getting it done sooner. From getting to the office and meeting with the front staff, things couldn't have gone any smoother! My mammogram tech was Lily. She is well trained but beyond that, her compassion and caring personality blew me out of this world. She really allowed me to have the best experience that I feared for so long. I wish all healthcare professionals were like her! Thank you so much Lilly! read more

Didn't even make it to the appointment because of their booking staff. I cannot deal with these language barriers! They had me on the phone for ever trying to understand the first letter of my name! I say T for Tom, she says, "oh C, ok?" REALLY!!? Who hires these people? Then she wanted me verify my phone number 3 times. I ended up hanging up on her. I'll find somewhere else to go and from the looks of their reviews I don't want to step foot in this place anyway. read more

Staff is nice but having to wait for an hour past your appointment time is excessive!!! I'd think twice about scheduling services at this location in the future! read more

I switched to UCSD for my breast care and so happy I did. It is a drive but I have piece of mind knowing they are utilizing all the newest research and technology available. Not to mention the patient care and the fact that the staff at UCSD treats its patients with respect. I had a bad experience at Breastlink 5 years ago when I was diagnosed with breast cancer and will never go back or forget it. read more

You are treated like cattle at this place. First off this is not a judgment for the girls at the front desk they are the ones who have the misfortune of working there. First I had a prescription from a doctor for a ultrasound which shows much more than a mamagram would but I had to do the mamogram anyway because it is their policy is to get as much money as they can even if they need to give you some unnecessary radiation. Once I did get my ultrasound, the tech left to talk to the Radiologist, she was back within 2 minutes and told me everything looked great! Well I did not believe one word, and one of the women had mentioned that my breast were dense. I decided to do some research online. Basically a mamaogram is completely useless, and it s also very hard to see if I had a mass even on the ultrasound. Because density looks white in the images and so does cancer. So this entire thing is a scam to 40% of women who have dense breast and go in for your yearly mamogram and feel good when they are told everything looks great, I am sorry to tell you this is only done to give you a false sense of security. A mamogram will not be able to see anything if you have dense tissue! Google it and see for yourself. BTW, I had an MRI 3 weeks later where they found 2 masses, 1 is extremely suspicious so I am having a biopsy in 2 days thanks to Hoags breast cancer unit. If I would have not listened to my gut especially since I did not feel a lump. I cannot imagine the consequences, my baby growing up without a mom? If they do not suggest a mamogram when you have dense tissue, well??? I guess that is the buisness of Cancer. (BTW, this is the only bad review I have ever left in my life). But they sent me a link for the review and I owe it to other women to speak the truth. To anyone saying that a ultrasound would and should have caught the cancer. While then that just proves my point! I had not even put my shirt back on when thr girl who did thr ultrasound came back after reviewing my images with their quack of a radiologist and said "You are great! Nothing abnormal! See you in 18 months! Thank God, I didn't just take their "advice". Breastlink if you don't change things I guarantee you will have a massive law suit on your hands when all the people you said were "good" come back with late stage cancer, that maybe could have been seen by the radiologist if thar person wasn't so rushed. So I don't even blame the radiologist. I blame breatlink. read more

This place is a joke and they absolutely don't care. I waited over an hour for my appointment. Their excuse they had bopsied. Well then don't schedule do many! That's easy. I left. Will I have to go back - yep c they are the only ones out here but ... read more

Terrible. Made me wait an hour just to tell me they don't have the images from my last mammogram. Would not do the diagnostic mammogram and/or ultrasound without it. I don't think they really take into consideration the fact that people have to take off work for some of these exams. Come to find out my images and reports for all of my exams are not on the portal. Wondering if they got hacked and don't want to say. My husbands images and reports are not available on his portal either. read more

The compassionless way they treat their patients is bewildering to say the very least. Their staff is unprofessional, uncaring, incompetent and unorganized. Would give them minus 20 stars if I could. Please go elsewhere if you can. read more

I have a biopsy scheduled Tuesday I'm coming up for 3 months to get this done as they never have any staff, the whole experience has been horrendous, My co pay is $1,100 for a biopsy, my copay for my ultrasound and mammogram was $580, my insurance is $970 a month blue shield ppo,, Anyone else had these types of copays. read more

I've been going here over 10 years. Went through breast cancer 7 years ago. In January they said there was an issue with my mammogram and had to go back. They double charged me. There was a problem so needed a biopsy. I asked how much I would need to pay and they wrote under $400. They charged me $1,000. I didn't have enough day of so they said I couldn't do the procedure. I finally got ahold of my sister to pay the extra $250 on her credit card. They put her on speaker for God and everyone to hear the number. They put me thru absolute hell for 90 minutes then allowed the procedure. Then they called and said they overcharged me but I would have to drive back there to get a refund. These are the least compassionate people. I will NEVER go back there again. The doctor is excellent as is the nurse and tech but maneuvering through the front desk is a nightmare. They should be ashamed read more

I'd give negative stars if this was an option. My first time here, I usually get referred somewhere else! This place doesn't return calls and never got my results to my mammogram. I'm hoping in this case, no news is good news. I've let 4 messages because I can't ever get anyone on the actual phone. You are treated like cattle here, don't suggest using, especially if you'd like your results. read more

I recently went to Breastlink in Murrieta for a diagnostic exam. The technician Michelle told me since I did not have a full mammogram screening in the past 12 months, I had to have that first before I could have the diagnostic exam. I said my doctor requested only the diagnostic exam and I only follow direction from my doctor and that I have been getting my exam every 24 months. I wasn't due for a full screening for another six months. She was arrogant and forceful when she proceeded to tell me that if I wait I "could have things growing in me". She began lecturing me on how she was hired to give me the best care and insisted that "things could start growing in me and wouldn't be caught". I said, "no you have been hired to run the x-ray machine". Based on her theory I should have a full screening every month. I was uncomfortable with her giving me medical advice and didn't appreciate her trying to instill fear in me. I told her "This conversation is very inappropriate". She kept challenging me and the conversation became heated. I was completely disgusted and appalled by how this conversation went and how she took it upon herself to be my medical advisor. If I was someone who did have cancer this is absolutely not the way to treat a cancer patient. She then offered me another technician and I agreed. Walking back out to the waiting room she began "gaslighting" me by saying "I don't know why you are so upset. I'm just trying to help". The next technician was kind and told me it was the company policy that if I have not had a full mammogram screening within the last 12 months, I was required to have one. In other words, to get a diagnostic exam I had to give them a full screening exam. I have never heard of a technician playing doctor and forcing me to have tests my doctor did not request. I contacted RadNet's Corp office and asked if this was their Corp policy and there has been no response from them. Another review I read had the same experience with requiring a mammogram first. I realize this is a business and maybe each location is measured by how many mammograms they perform. Regardless, this seems unethical, and I will be contacting the FDA and MQSA. After this exam I went to another room for a sonogram. There were dirty food dishes on the counter and in the sink. Disgusting. I discussed this experience with my breast surgeon, and she was appalled and offered me other options for my next mammogram. I will never go back to Breastlink. This company does not meet my standards. Technician Michelle should be fired and loose her license to do whatever it is she thinks she does. read more

Went in and spoke to the front desk staff. They gave me a billing number to call. I waited in the office while calling to get my refund & the billing department told me they don't understand why they won't give me the refund in the office. Billing told me they would make an upgraded request to get this taken care of for me... and 2 weeks later still no refund or a call back form billing. I HIGHLY suggest that you find another screening facility, this place is very unprofessional. read more

I have been trying to access my portal . Tried a lot of ways . Even called them they say it's fixed then iys gonf again . Horrible king time signing in every tine frustrating But they have not fixed this yers read more

My only experience at this Breastlink was beyond disappointing. The elderly front desk woman was shockingly rude and unprofessional. My doctor had sent a referral to their office around the time the appointment was made. After waiting 30+ minutes to get checked in the lady couldn't find my referral, which was confirmed to have been sent. I asked if she could check again since I had waited over a month for this appointment and I had a lump that urgently needed imaging. She then proceeded to loudly yell at me that "it isn't her problem." Her coworker intervened and some semblance of assistance was offered, however my appointment was still canceled. This level of disrespect and incompetence is unacceptable, especially in a healthcare setting. read more

Do not use if you're an Aetna patient! They don't bill under the right provider and you get the run around trying to resolve it... while under review they sent it to collections. read more

I came to this location after being cancelled by the Temecula Parkway office twice. The first time i was literally checked-in, sitting in the waiting room. Check-in in Murrieta was uneventful, until the video came on at an uncomfortably loud level. Three patients are called up at a time. In the hall way, we were lined up and sent to changing rooms. Sat in the hall to wait our turn. The technician was indifferent, intrusive and... i cant even find the words. I understand that my breasts will be touched to place them into the devices used for mammograms. But they are still MINE, and at minimum notifying me that you are about to begin handling them would be a courtesy that I hope is not to time consuming. The technician, in the course of "professional conversation" said she "manhandles" patients to get it over with faster for us. Is this a kindness for which i am to be grateful? I went to my car, called my husband and burst in to tears. The indignity of this experience was unnecessary. read more

I wish I could leave zero stars for this place. I went there for a mammogram and arrived thirty minutes before my exam was to take place, as suggested. It was so busy that by the time I got to the front of my line I was 5 minutes over my appointment time. The receptionist saw me the whole time I was in line and she still had the gall to tell me I had to reschedule because I was late. Mind you the person in front of me that they spent more than 15minutes with wasn't even on the schedule, whereas I, had made my appointment months in advance. They need new receptionists or a new office manager because instead of seeing me like they should've they made me reschedule and the office they rescheduled me with couldn't see me in months. These tests we get done are at times life saving because they're screening for something, so for them to treat me in such a cavalier manner is just disheartening. read more

I would leave zero stars if that were an option. I typically do not leave negative reviews knowing that people are trying the hardest to perform their jobs but in this case it is health-related and I feel the need to let others know how poorly this facility is managed. It has seriously declined over the years. I have used this facility for mammograms and Dexa scans for several years. My latest mammogram was actually at the Temecula location and my wait was over 2 hours past my appointment time. No explanation or apology from the front desk although the technician was very apologetic, professional and expedient- I was in-out within 15mins. From that I needed a diagnostic exam so I scheduled at the Murrieta office- which as I stated I've been to numerous times. After that appt i was told I needed a biopsy. I did get it scheduled but realized I would be out of state on the date so needed to reschedule. I called her # back immediately but it went to vm. I've been trying to contact the biopsy coordinator from that day until now- over a month. Leaving msg on her (supposed) direct line and then calling the main # as I was instructed "to get more immediate response". No one answers either #. After leaving literally a dozen vm with no call back from anyone. I drove (20mi each way) to the office today (arrived at 9am) to try to speak with the coordinator (Soloi) in person or at least someone. The receptionist was very kind and said she could leave a message for the coordinator to call me today (Soloi wouldn't arrive to work for another 30min). At 3:20pm she called but I missed her call. She left a vm that she had (just today) received a note on her desk that I needed to reschedule my biopsy and apparently had not received any of the previous 12 messages left for her over the prior 4 weeks!! I called her back within 15mins and yes...it went to vm. I called the main# and also left a vm as no one answered that line either. If I do not receive a call back I will need to make the 40mi drive again and likely have to plant myself in the waiting room until I can reschedule my biopsy with a live person. My suggestion is to go ANYWHERE else as the juice is definitely not worth the squeeze at this facility (pun intended). Oh and btw- this is to Breastlink- the voice message on the biopsy coordinator private line says "This is Lyndy, biopsy coordinator" so maybe you want to change that since apparently she was replaced by Soloi some time ago and no longer works there. read more

I don't even know where to start with this. I am in the medical field and have seen a lot of things but the level of uncaring, inconsiderate, and un compassionate behavior is horrible. A month ago I discovered a lump in my breast and immediately took action due to the fact that I have a history of cancer, my doctor gave me a STAT order the get a mammogram and ultrasound same day and I was literally on the phone back and four for several hours trying to get in. I did not get in that day and instead had to wait until the middle of the following week. My appointment day came and I got in line and stood there for about 10 minutes before any of the 6-7 people behind the window even acknowledged my presence and directed me to a window, the tech who did my mammogram and ultrasound was a sweetheart and the doctor seemed compassionate. Fast forward I required a biopsy which we didn't get the results back for a week and confirmed I have cancer. Sooo I see my surgical oncologist who explains to me we cannot move forward with treatment until we get one more bio marker result back from my biopsy which now at this point has been almost three weeks ago , my oncologist said she wasn't able to get my results from Breast link and they will keep reaching out. At this point we are delaying any kind of treatment because we are waiting on breast link to get the results to my doctor. I decide to take matters into my own hands and called my doctors office, apparently my doctor is on vacation and so I call breast link for the 109th time and finally talk to a person!! I give her my name, DOB , and explain I'm wanting to know if they got that test back as it's been a few weeks and I we can't do treatment without it. The receptionist basically didn't listen to anything I said as I had to repeat myself several times because she thought I was asking for results for the opposite breast they didn't do anything with. After finally explaining to her what I needed she stops me mid conversation and asks me if I'm the patient or if I'm from the doctors office, I explained I was the patient and at that point she puts me on hold. When she returns to the call she tells me we are no longer allowed to discuss any of this on the phone and next time I need to be honest with her and not to pretend that I'm from the doctors office. What the heck??? I definitely never did that and had she been listening I told her multiple times "MY results","MY doctor had called","I was in there a few weeks ago". I don't know how in the world she thought I said I was from the doctors office. At this point I'm so upset I'm ready to cry and tell her do I need to drive down there and get my medical records? She said I can but that they would not release my pathology report to me. To say that I'm angry is an understatement, as far as we know my cancer has not spread yet and I feel like by the time this is all finally figured out it very well might. I'm so sorry to anyone who's had to deal with this place. For new people coming in please check what options you have because I see several of the same kinds of reviews and it doesn't seem to matter read more

This place is horribly unorganized, staff is rude and wait times are LONG! After a horrible first experience here, I reluctantly went back as advised by my doctor. I was contacted via phone/text and email to schedule my appointment only to show up, wait in line for 30 minutes to talk to the front desk staff. She asked why I scheduled the appointment because I'm not due for another month. When I explained that I wasn't the one to call and schedule and that it was their company that contacted me for the appointment, she told me they have nothing to do with scheduling and she had no idea why they would schedule me. Why is there such a disconnect? Even if another department or company handles scheduling, your office management should have some control over the system. They do not value your time; beware! read more

Horrible customer service! Came back 2 times because I had to wait over 2 hours for my appointment and both times everyone else in the room was seen before me and both times the excuse was "the tech has a biopsy and it went over" ...they didn't go out of their way to let me know I was behind and as a patient never once did I feel like I was important. Really a sad experience seeing that most of us that are there, are looking to detect a deadly disease. DON'T GO! All the reviews are the same- LONG WAIT time and they are NOT ORGANIZED read more

This was my second time visiting this location. First time it was a good experience. During my second visit, the lady that checked me in and the technician performing my mammogram were super friendly and professional. My main complaint is towards the "Lady sitting behind the handy cap desk". My appointment was at 8:20, I received instructions to check-in by 8:10 but I arrived at 8am. I stood online while the lady sat behind the monitor chatting away. After a while I went up to the desk and asked if I could be checked-in, then she rudely told me to go back and stand on line that they were taking care of other patients that had arrived before me. Mind you I was the only person standing online. So, I went back online to stand. At 8:20 I was checked in by another staff member and told to have a seat. By 8:25 the "lady behind the handy cap desk" finally acknowledged me (be mindful that this was after she had already taken care of another patient that had arrived after me). She attempted to gain my attention which I ignored because I wasn't sure if she was talking to me since I had already been taken care of. I then overheard her tell another staff member "Is she ignoring me", she then again tried to get my attention louder, I looked up and told her I was already being taken care of. During my visit I observed another lady with her mom that had been waiting since 7:30 (it was already 8:25) and her mother hadn't been seen, come to find out they misplaced her paperwork. An hour later she was finally seen. Thereafter, I observed the same "Lady behind the handy cap desk" come out to the lobby and place signs when another patient asked if she was supposed to be standing online to be checked in. She rudely told her yes you are, the patient told her "Well that's not what you told me, you told me to have a seat". Which she did, I was a witness to that since I was sitting next to the window and heard her tell her to have a seat. The staff member began to argue with the patient and told her that's not what she told her. I recommend the front desk staff to communicate better when check-in in patients. Be vigilant of new patients when they arrive and are standing online. At a minimum, acknowledge them and tell them you'll be with them shortly. I understand at times it can be overwhelming but just as their sign say "Be Patient", the staff should be with us too. You never know why the patient is there, could be to get bad news etc. And the "lady behind the handy cap counter" needs some serious customer service training, she shouldn't be arguing with a patient in front of others, be so confrontational and rude. read more

If you are someone who relishes persistently calling and leaving messages because no one ever answers the phone and/or returns your calls; not having any peace and/or being unable to work and/or sleep because you are constantly stressed out and fearful about your health, and the people who can help you do not care; and/or living in terror of the possibility of either having breast cancer and/or your breast cancer having returned, then you will thoroughly appreciate the negligently horrible treatment you will receive by choosing to use Breastlink Women's Imaging Temecula Valley for your mammogram, etc. needs. Although I tried to get a follow up exam with a different company after I was told via a text message to call and schedule an appointment at Breastlink sans any other information and/or results of the yearly mammogram I recently had done there, I was unable to do so because I was now dealing with a diagnostic rather than a yearly exam which apparently is an entirely different type of nightmare. I sucked it up and called the scheduling number which seems to be the only one a human will answer and was told that my "copay" would be $663.60 because my insurance company would not pay for these needed diagnostic tests. I called Breastlink and left several messages because I wanted to know if the new tests were necessary. I never heard back from anyone, so I went online to find a different method of contact because I was scared and needed answers. I ended up text messaging with someone at Breastlink who was finally able to get Christy to call me, and she told me I needed the tests and said she talked with my insurance company about my concern regarding the high cost and was able to work something out where they would only be $150.00. I also ended up not needing the ultrasound, yet I received a bill from Beverly Radiology Medical Group/RadNet Imaging Centers for $401.33! After repeatedly calling sans any response, I decided to drive to Breastlink and talk to Christy who told me I should not be charged anything more because she talked to my insurance company and/or RadNet and the notes were in their system. I asked her to call RadNet and talk to them, but she would not and told me I needed to call which I immediately did only to be told that I owed the $401.33. I later went back to Breastlink to talk to Christy who was not there, but I asked the receptionist if there were any notes in my records saying the tests were only $150.00. While this was happening, Debra the regional manager of Breastlink walked up behind her and told her to give me her name and number. I tried to tell Debra what was going on, but she cut me off by asking me if I was "worried"; I said was because I was not supposed pay $401.33 and Christy would not call RadNet. Debra then told me not to worry because she was the regional manager and would take care of it. She told me she would call me Monday morning, but if she didn't, I should call her; I waited until about 1 p.m. or so and then called only to get her voice mail, so I left a message to which she never responded. Amber the Breastlink office manager called me instead and said she did not know why I received a bill. I told her she/someone needed to call RadNet and tell them I paid in full because I tried but they would not listen to me; moreover, the lady I spoke with at RadNet said they do not have any notes in their system. Amber went on to say that this sort of thing has happened before thus it should be easy to clear up, and I should get a call; when that never happened, I called Amber and left her a message she would never return. My husband went back to Breastlink the next day to try to get Christy's notes; Christy was there and gave him a printout of a screenshot of the notes and told him RadNet was charging me $285.00 for an ultrasound that was never done. Because I still had not heard anything from RadNet, Amber, or Debra, I called and left messages for Amber and Debra over the next few weeks which they never returned. While I was leaving a voice message for Debra on June 28th, she called and told me she took care of the RadNet bill by opening a ticket, and when I asked if RadNet would send me anything saying the issue was settled, she told me to call RadNet. She also told me she would call RadNet to make sure it was all taken care of and call me back which never happened; thus, I called RadNet and was told I still owed $401.33, and after I told the lady at RadNet Debra said she opened a ticket, she checked but did not find any ticket; I also told her about being charged for the test that was not done, and she said she would send the bill for review. On July 13th, I called Debra again and told her I got another RadNet bill, and she said she was sending them an email that day and would follow up with them and me the next day; however, by July 27th, I still had not heard back from her or anyone else from Breastlink/RadNet, and then Aug. 1st, I received another bill from RadNet. read more

-5 stars! This place is a joke. My doctor ordered a breast ultrasound I show up to my appointment and some how the receptionist got to decide that I had to have a mammogram done also and told me they couldn't see me until they got a new order for both. She stated she would call the Drs office and get it. I was rescheduled for 4 weeks later. I call the day before that to make sure they have the order. The person I spoke with told me they had it. I show up for that appointment and guess what no order. So I go to my dr and get the order myself a month and a half later I get my appointment and I go in today and I'm told they don't do this test on the weekends! Then why would they schedule me? No one here knows how to do their job! read more

They send you all the registration stuff ahead of time which is great. It's supposed to save time. You are instructed to arrive 20 minutes before your appointment. Pretty routine stuff. I arrived at 350 pm, my appointment is at 410pm. Got checked in fairly easy. The lady ahead of me didn't have an appointment. They told her they could squeeze her in. It's 5pm. I'm still in the waiting room. No updates. No communication. Meanwhile, they called the lady back with no appointment, go figure. What's the point of having an appointment, if they don't care enough to honor it. If I had arrived 10 minutes late I'm almost certain they would have made me reschedule. read more

After checking in 20 min early ( as they ask you to do) I waited an additional 30 minutes and was still not seen. There were women there for mammograms that had been there an hour past their wait time and still not seen. Told the woman at the front desk I was leaving and just wanted her to know. This was at 4:10 pm, she reminded me my appointment was only at 3:40 pm. ‍ I said that means you all are already 30 minutes behind and there is 5 women ahead of me. Such inefficient care read more

I completed an ultrasound and mammogram here on 5/20/22 which was an appt that took a total of over two hours and at the end was told that a biopsy coordinator would reach out to me to make an appt within 48 hours. Nearly two weeks later, numerous calls, left messages, calls to corporate and emails to the scheduling manager, I'm STILL WAITING!!! If it wasn't for Dr. Paris, who is my doctor and the director of the center I wouldn't even waste my time. If they don't call me back today, I'm contacting my doctor to go elsewhere. It's sad because Dr. Paris is an excellent doctor and I cannot believe that Breastlink, what I thought of as excellent medical care, has turned into this in between the time period of my last checkup to now, a period of approximately six months. To log on today to see their low rating in Yelp is just another credence to my recent experience there. read more

Worst place to get a mammogram. When you make an appointment and they tell you that you have to pay a certain amount but when you get here it is a couple hundred dollars more they made a mistake and letting me know how much. Not acceptable. After an hour and a half wait finally got in and technician was very rude. Hate having to come here everyone is so rude. read more

No help from the staff at Temecula clinic. I was sent away twice because of referral form. I had rescheduled my appointments twice for a follow up ultrasound. The staff said there's missing information but it's written there "follow up" she also said that she called my doctor's office & no response at all. I went to my doctor & staff said no one from Breastlink called to verify the referral. The staff was no help at all but kind of bullying me like I'm there for no reason. I've been seen in this place three times but I don't want to return. Poor customer service. They act like bullies. read more

Staff are very friendly. Facility is clean and very easy to find. Ample parking spaces so no need to worry where to park. The person who gave me an appointment over the phone was very nice too. Told me to bring previous mammo interpretation and images if possible since I had it done someplace else. My appointment was in the afternoon and it was breezy, not a long wait at all. read more

Had my original mammogram in Murrieta after a 2 hour wait, was called back a few days later for additional images only to leave work come all the way in and be told that there's no order on file from my doctor that is apparently needed. read more

My visit today 6/9/21 was wonderful. Front office girls were nice and friendly and didn't wait to long to be seen. About 15 minutes. Jennifer did my Mammogram and she was so awesome. She was so sweet and caring. It was one of the best mammograms I have had. Thank you so much Jennifer. read more

he wait was too long 45min-1 hr, person who stated she only waited for 15 mins was lucky. they overbook patients, expect to wait long time, lucky if you get in early read more

They need some serious help with customer service! And from the reviews it looks like they have not changed a thing for the last few years! I had to go a number of times. When you hear that you have cancer you want empathy and friendly face but that is not the case. Behind the scenes they are nice but front desk is cold and dismissive and really I wouldn't have gone back had it not been life or death. I'd give them negative rating if I could. Please get your act together- us women deserve better! If you don't want to be friendly find a different place to work. We need a friendly face going into these exams. read more