Chocolate that left a bad taste…read more... I am writing to share feedback regarding a recent visit to the Chocolate Bar inside New York-New York Hotel & Casino during a trip to Las Vegas to celebrate my friend Tracy's birthday. This was Tracy's first visit to Las Vegas, and I specifically wanted her to experience your property because we originally met in New York City ten years ago. We were attending the NKOTB concert at your sister property, Park MGM, on Thursday evening and arrived at the Chocolate Bar around 6:00 PM for pre-show cocktails. After reviewing the menu, we were approached by a bartender named Irene. My friend asked a simple question about the difference between the Hershey's Chocolate Martini and the Hershey's Cream Chocolate Martini, specifically wanting to understand the taste profile between the two. Irene responded, "Haven't you ever had a martini before? They are all alcohol." When my friend clarified that she was asking about the taste difference between the regular and cream version, Irene replied, "Well obviously it has cream in it." We were both taken aback by the dismissive and condescending tone. In a hospitality city like Las Vegas--where guest experience is everything--this interaction was disappointing and unnecessary. Asking about menu items should never be met with sarcasm or attitude. We flagged down another bartender (whose name we unfortunately did not catch), and he was professional, helpful, and happy to answer our questions. Our drinks were enjoyable, and we appreciated his service. However, the initial interaction left a very poor impression during what was meant to be a special birthday celebration. I have long been a strong supporter of MGM properties and do significant business throughout the year. In 2025 alone, I booked over 20 stays for my company, not including the substantial spending in restaurants and bars across your properties. Because of that loyalty, this level of service was particularly concerning. Customer service should always be a top priority, especially given the premium pricing on the Strip. After the concert, we considered returning to the Chocolate Bar, but when we saw Irene was still working, we chose not to. That resulted in additional lost sales due to this experience. I hope this feedback is taken seriously and addressed appropriately. I would appreciate acknowledgment of this concern and any steps being taken to ensure guests receive the level of service expected at MGM properties.

This is a must if you like martinis. They have different kinds and they change their menu of…read moremartinis often. The bartenders are really nice and they definitely make them strong and tasty. This time I tried the chocolate coconut martini and the lemon drop martini. As usual well done and so tasty.

This place is a RIP OFF , Don't waste ur money here ! THIS…read moreare NOTTT alcoholic drinks. ALL THEY GIVE YOU IS JUICE . 39 dollars on a large jug filled with pure juice you gotta be kidding me . THEy MAKE YOU ADD THE "3 dollars for each "shot" otherwise 0 alcohol when we asked the front girl for a refund she was arguing claiming the drinks had 8% LIES!! Even THE CHeapest liquor tasted better than that BULLSHIT! Than she argued WE HAD TO TIP OUR BARTENDERS IN ORDER TO GET GOOD DRINKS ! Tips are not obligatory specially if that drink is not worth it' DONT EXPECT TIPS JUST FOR SERVING WHAT WE ARE PAYING FOR! Want to be LIKE FAT TUESDAY , but can't GET IN THEIR LEVEL'!!

They stay open until 2am !! Very convenient and their flavors are delicious , only thing is you…read moreneed the extra shots if you want something strong but of course it's an alcohol slushee which inevitably waters down the alcohol ... my only regret is how fast I drank it because of how good it was lol So now that I know, I'm grabbing the largest size they have next time haha :)

Great outdoor music spot. Huge bar. Flair bartenders and great service. Plenty of standing and…read moreseating with views of the stage.

We have been here many times to come watch Spandex Nation, a hair/ metal band that performs here 3…read moredays a week! We grabbed a seat and realized that some of the seats now have cushions....this is SO much better because metal chairs are much harder to sit on...I would rather keep my music metal only..ha ha In July it was HOT, but they crank the misters at showtime and it becomes far more comfortable. The band itself is marvelous, we stayed for two full sets. The drinks are $$$$$..... and I guess I know why, you are getting free music....but not long ago they had a 5 dollar beer special, I wish they would bring that back, because 14 dollars for a 16 oz domestic is steep anywhere in town. I noticed less patrons there because of this...lower the price just a bit and get more people in this venue to see this terrific band!

Big Chill is one of many daiquiri counters on the strip. It sits inside New York New York. My…read morehusband felt the need to have a drink in his hand walking the strip so I joined him. A 22oz slushie with a shot was approx. $15. You can choose from several liquors. The strawberry slush was good - however, the ratio or slushie to shot isn't well balanced. I like caught a hint of coconut rum only a couple of times. Service was attentive and friendly. The bartender offered a free taste of slushie before you finalized your order.

This place was near, situated inside Circus Circus we stopped by on the way out to get my kid her…read morevery first drink in Las Vegas. There were a handful of frozen flavors to choose from and then you could choose the alcohol to add in. My kid got the margarita slush with vodka (don't ask lol) but it ended up being $30 with the yard sized souvenir cup. Guy working there was friendly, helpful and patient with her while she took her time choosing what to order.

Is it so wrong to have an alcoholic frozen drink at 10am?…read more Aw hellz nah! Nothing like grabbing a bar stool at this spot in the Distric Area of MGM and getting your head all straight with a frozen margarita, pina colada, daiquiri, or one of their other cold concoctions early in the morning. Definitely helps shake loose the cobwebs in your head after a long night partying and gambling. A little hair of the dog to help start your day off right. Dayum - they even serve up jello shots here that are pretty strong! I love you Vegas......

I've seen these frozen bevy stands all over the strip. Thought I'd get a morning drinkypoo so I…read morestopped by. The guy behind the bar was very friendly and helpful with their offerings. I opted for the vodka pink lemonade, delicious!

MGM Grand Incident at Level Up…read more On Sunday, May 24, we came to Level Up at MGM Grand for Karaoke to celebrate our daughter's 21st birthday and Memorial Day. We were enjoying ourselves up until the following incident with the bartender Ray. I've dealt with busy bars, stressed staff, and occasional misunderstandings before, but this was on another level entirely. The bartenders communication skills were lacking from the start. We seem to be bothering him when trying to place orders. Not once were we greeted, welcomed or even asked if there was anything that we would like to order we had to call on him from across the bar for any type of service. What should've been a normal interaction turned hostile when the bartender demanded my husband owed him $6 for my Coke. My husband explained that he was gambling at the bar for the last half hour, but the bartender insisted he owed him $6 because I was not sitting there when he came with the drink, that he would not comp the beverage. Then came the request for him to place it on a tab so that we could move to a table closer to the stage. He outright refused to listen with dismissive responses, and instead of letting anyone finish speaking, he talked over my husband and daughter and escalated the situation. Rather than being professional, he became aggressive and confrontational immediately. The most frustrating part was being falsely accused of using profanity when no such act occurred. When my daughter told him he was being rude he shouted at her that she was rude and that's when the false claim was made that her boyfriend swore at him when he looked up at the man shouting at his girlfriend and had not said one word. Instead of resolving anything, the Bartender Ray took the incident personally and took it to the next level by calling Security to have us escorted out of Level Up, claiming we were irate, aggressive and he felt threatened by our presence, refusing us service. Despite this we remained composed yet justly upset and being publicly treated like we had done something wrong over a completely fabricated accusation was embarrassing and unnecessary. The security guard apologized and said he didn't understand why the bartender was so angry and that we did not need to leave the premise but needed to leave the venue. I understand customer service can be difficult, especially in a busy environment, but basic professionalism, listening skills and respectful communication should still be expected, especially in a tourism driven industry. Unless management seriously addresses how staff interacts with their customers I won't recommend this place and will never return. My husband is a retired veteran and I have over 30 years experience, in executive sales & customer service. I currently work in the hospitality industry for the largest 4 star resort in North America here in Las Vegas. I completely understand working with unreasonable customers, and we were not that in this instance. Far from it. We are very supportive and treat all service workers with respect. We are good paying customers that also gamble and all we expected was basic common courtesy. Retaliation toward paying customers is unacceptable and any employee in any situation that abuses power because they're having a bad day should be held accountable for their actions.

My family and I wanted to try a new karaoke bar. We came to this place with high hopes and got…read morenowhere near what we expected. My father had ordered a coke from the bar and asked for a refill. Roy, one of the bartenders, tried to charge us individually for the sodas after we had asked repeatedly to open a tab and move to the tables. He then started getting frustrated and leaned over the counter top yelling in my face. I tried to communicate that he was being a pretty rude for a silly misunderstanding. He continued to scream in my face and called security saying we had used inappropriate language with him and that he felt "threatened". After repeatedly attempting to diffuse the situation, he got security to escort us out. Additionally, the MGM security also did not understand why he was so upset. After they had talked to us, they profusely apologized. Overall, the 20 minutes we were there, we weren't impressed at all and will not be visiting Roy again. Completely unprofessional and unwelcoming.

A total BANG FOR YOUR BUCK this is a MUST when coming to Vegas!! I love the slushie Margaritas…read morehere!! You can find Evening Call in many different hotels on the Strip: Planet Hollywood, Luxor, Paris, Bally's,Mandalay Bay and Rio! MY FAVORITE FLAVORS: *Sailor Jerry & Cola *Call Girlz *Vegas Lai *Coco Loco DRINKS: Drink choices are legit! My favorite was the Mai Tai with Rum! I'm not even a Rum drinker but that drink was off the chain! They serve a large variety of different flavors of Margarita slushies''! I LOVED them all! Although the brain freeze was uh killa! I was still able to manage...Whoo...Don't forget an extra shot for $2. Its Vegas so why not! PRICES: They have such a great variety of drinks! The prices are indeed cheap for what normal drinks in Vegas truly cost. The 17oz cup is $8, 22oz Mood is $10,the 25oz is $11, the 32oz. is only $14 and the next size up is only $17, which is the super 50oz. $10 for a refill in the same cup so KEEP YOUR CUP TO USE THROUGHOUT THE WHOLE TIME YOUR IN VEGAS! CUSTOMER SERVICE: The workers here are totally sweet and nice! They are VERY strict about children being around any type of alcohol so please don't bring your children in this joint. You will be asked to leave. FREE: Tasters are FREE! You can taste as much as you want before making a choice. I was also able to mix and match my flavors as well! Sweet! If you are close and see this spot! You MUST stop!! I definitely will be back next time I'm here in Vegas! They spot is truly LEGIT!

...WHAT a drink...yummy.. It will boost you...give it try…read more You can sample the drinks and even get an extra shot or two... I'll be back... Great location to...

A superlative selection of whiskies in a classy environment. Good cocktails as well…read more Noisy and crowded. Service was polite but not very attentive.

Expensive and took ages to get drinks, but my drink was good! The whole place felt a little grimy…read moreand sleepy on a Saturday evening, but there are worse places to be.