I had never purchased a luxury watch prior to walking into this Breitling Boutique, where I had the best luxury sales experience I've ever had--specifically, I worked with Jacob S. who went above and beyond to engage with me and help educate me, without pressure or any discomfort. Moreover, he kept in touch and provided nearly instantly, text or email with information about any piece or detail I requested. When I purchased my first piece with Jacob, he also included the perfect Breitling gift goodies for me--elucidating his preemptive approach to customer service. Relatedly, he replaced one of the paper store bags in which the first watch was packed due to tears in the bag, again, demonstrating his eye for elite customer service, which one would expect at this level of purchase. I have stayed in contact with this boutique and Jacob and he has become my guy, despite living halfway across the country. read more