We stopped in to browse through some new items and check out what kind of deals were going on for…read morethe month of April. Also because my Love is a fan of Citizen watches. This store has a great collection of quality products designed to make you wanna get something and treat yourself and of great value as well. I like that there was a Disney, Marvel and Star Wars Collab Collection. We were greeted and assisted by Ms. Chanel aka "X" she's very sweet, cool, fun and knowledgeable about the timepieces. She gave us space and time to explore the store and told us about the good deals going on for April. My Love ended up getting the Citizen "Blackout" Nighthawk with Eco-Drive technology. This is a very nice attractive timepiece. We also met Xcehl who was cool. He got that calm cool collective vibe. He told us that since Earth Day was coming up that Citizen honored Earth Day and for the Month of April they had good deals. We got a complimentary comic book and a reusable bag with our purchase. Great team work here, we nicknamed them the "X" crew. Btw, Graduation season is here also Father's Day is coming up stop in this store to get something special for your Graduate and/or Father.

I always feel that selfless random acts of customer service always need to be shared with everybody…read morehere on yelp... Cause that's what we do right. My Eco Drive watch needed an adjustment so I had to bring it in just because there are so many settings, and I did not want to lose any of them. I walked in and Hermón was there to help. She immediately took care of me in no time with a smile. Since I did not make any purchases on this day, I definitely want to recognize great and quick customer service. Thank you again. Great watches here come take a look.

Hour Passion is essentially an outlet store for the Swatch group, and I've been wanting to visit…read morefor a while. On my most recent Vegas trip, I stopped in mid-week, and it was nice and quiet. A nice salesperson helped me out (don't remember her name), and I ended up purchasing a 39mm Hamilton Khaki Pilot for just over $600 out the door (crazy inexpensive), with a full manufacturer's warranty (box and papers), which I absolutely love. They have Longines, Tissot, Mido, Hamilton, Rado, and other Swatch brands, with a wide selection. Honestly, I could have spent hours in there trying on watches. The watches are marked down anywhere from ~35% to 50% off what you'd pay at an AD, and if you're lucky, they have brand-new, unworn ones in their cases (like mine). They don't have all the latest models and sizes (some MIDOs I wanted to try on weren't there), but you're bound to find something you'll like at an unbelievable discount. There are only two Hour Passions in the United States, so I definitely plan to visit on my next Vegas trip!

A small boutique of fine timepieces. I am partial to Tissot and there's a great selection all with…read moreamazing prices. I just gotta decide which one to purchase! Wonderful attentive service that can answer any and all questions.

Last May when we were visiting Las Vegas from Scottsdale we stopped in and the service was…read moreincredible. Gil is the best! We found an engagement ring that my fiance loved and the discount on it was incredible and the service was top-notch. So when it came time to get the wedding band we drove from back to Las Vegas to get Gil's help and he sure helped us out with not only the wedding band, but the diamond earrings my fiance wanted for the wedding. I highly recommend this business as they are honest, knowledgeable, trustworthy and they will work a great deal for you.

Me and my wife were walking around window shopping and stumbled in this store. Rico is such a…read moresuperstar, easy to talk to and doesn't give you a car salesman vibe. Listened to our reasonable offers and ran it with the owner Gil, who is also super chill and very easy to do business with. We ended up going home with a Breitling for myself and Cartier for my wife. Definitely recommending this place to friends and family. Thank you Rico! You're awesome bro.

Theron was incredibly professional and kind. Due to an unfortunate incident, my late mother's gold…read morechain and bracelet were broken. Theron assured me they would receive proper care. They were ready within a few days and I'm incredibly grateful and happy. The staff showed respect and care, compared to others I've encountered. Great value. I feel my precious items were in the right hands.

I called before I came to make sure they were familiar with the type of watch I have, I spoke with…read moreTheron and wow did his personality shine through the phone! Took my watch down there and had the battery replaced within minutes, he also polished and steamed it!! He was very friendly and professional I will defiantly consider them my new Jeweler! While we were there they had a sale on the forever rose I definitely had to grab one I've been eyeing them for years!!

A special thank you to Christopher McMickle for making the entire process such a great experience…read more From the very beginning, Christopher was professional, knowledgeable, transparent, and always available to answer my questions. I truly appreciated his communication throughout the wait, and when the day finally came to pick up my watch, he made the experience feel like a memorable milestone. The customer service exceeded my expectations from start to finish. Thank you, Christopher, for making this such a special experience. I couldn't be happier with my new Rolex and highly recommend working with Christopher and the entire team!

Had an absolutely wonderful experience! My husband casually…read morewalked me into the Rolex boutique and wanted to surprise me with an anniversary gift. Peter is without a doubt a top tier SA. He gladly showed us a few pieces, carefully assessed what I like, shared his expertise on his deep product knowledge and showed us genuine customer service. He then showed us this 2026 DJ 31. Seeing it sparkling inside the glass display case was love at first sight ! Ended up buying it on the spot and actually went home with it! The staff were all nice and friendly also. Overall a very positive experience!

Awesome service by Kiani. She was so helpful for our wants and needs assisting with every question…read morehubs was like a kid in a candy store. Both staff members were friendly and welcoming as we tried on a few and looked at all of the complete collections available for purchase. Not all watches are available online. Some only available at certain store locations. This location has a wide variety with decent pricing. There are several swatch stores in Las Vegas. This one is located inside the forum shops at Caesar's palace. From the self park or valet lots go to the casino floor as you enter the hotel from here it'll be on the left hand side just before Vanderpump cocktail lounge.

Thank you to Hayde for her exceptional service in helping me find a replacement NATO strap for my…read moreBlancPain x Swatch Oceans of Storm. The replacement NATO strap is the smaller one which will allow me to see the back of the Oceans of Storm instead of the longer one. The store in the Caesar's Forum is small but designed well and super inviting.

UPDATE: Your reply is full of inaccuracies, insults, and you basically called me a liar, whereas…read moreyou are the one lying to save your own face. You stated things that are simply untrue but I am not going to bother clarifying your errors. I was going to remove my review because I actually felt empathy (something most are void of these days), but after reading your reply, I will keep my review in place. I can never understand why some businesses as yours cannot take any responsibility for your failures, then you twist and distort the truth to make you look innocent, as you place the blame on me, the consumer, making me look bad. So when a customer has a problem with your business, you automatically throw them under the bus? Unbelievable and disgusting of you. It must be a defense mechanism or just a sleazy Vegas thing. Goodbye. *** Been thinking about this review and felt it needed to be said. I came in with a new $2,500 musical pocket watch with a defective front lid that I wanted fixed; it didn't open to a 90-degree angle and the music kept playing after the lid was shut (which should turn off). The watch repair person (Alfonso) wasn't available but is only there for the first two hours in the morning. Not convenient for customers. One of the girls, Angie, told me to leave the watch there and he'd look at it. I wanted to talk with him personally so she took some photos of the watch and told me she'd talk with Alfonso in the morning. The next morning I called but he wasn't there or couldn't talk on the phone, or didn't want to. Angie got passive-aggressive with me and said I should've left the watch -- totally overlooking that she told me that she'd talk with him. I was told to bring it in. Two days later, I brought it in, talked with Eric (Alfonso's assistant) who was super nice, then Alfonso came out to talk with me. My first impression of him was a big sigh and a look of frustration on his face while looking at my watch. He told me to leave it with him to see if he could fix the lid -- no charge if he couldn't. I accepted and left the watch there. I asked Eric how long it would take and I was told two weeks. Seemed like a long time to troubleshoot a lid but fine. Two weeks went by without a word. I called and asked about my watch and was told to call Alfonso the next morning. The next morning I called and he asked me if I could wait the following Monday. That was fine. Monday came and they were closed. I called and left a voicemail. Never got a call back. I called Tuesday morning and talked with Alfonso. He then told me to come in on Thursday morning. As I was trying to ask him questions about the repair status, he kept putting me off and wanted to get off the phone. It was frustrating trying to get some simple information about my watch but it was like pulling teeth to keep Alfonso on the phone for 60 seconds. The next day (Wednesday) Alfonso called me (first time anyone called me). He asked me to come in now. I live in Boulder City and couldn't just drop everything, jump in the car, and make that ridiculous drive up to Green Valley. I still couldn't get solid information from him. Thursday morning I went in and asked the other girl there if I could see Alfonso. She seemed less than thrilled for some reason. Snooty. Alfonso came out with the watch and he explained what he did (I think?) but vaguely. I asked if the music stopped now when the lid is closed. He said yes, though not seconds later the watch started playing the music with the lid closed. Alfonso looked like he was in a hurry, took it in the back, did who-knows-what, and came back out less than a minute later. I looked at the girl and said the watch was sitting here for three weeks and she mumbled something under her breath in a rude manner. The music stopped playing when the lid closed. Not sure what he did but probably bent the lid to engage the button. As for the lid opening, he couldn't fix it. Not sure why. I didn't fully understand, but couldn't fix it. No charge. Alfonso was nice enough but made no excuses or apologies. The watch was there for three weeks and a day, and not much was done to it. I took the watch and left. A few days later, the watch started playing music again with the lid closed. What a colossal waste of time, driving, and leaving the watch there for three weeks almost untouched when I could've found another jeweler to fix it. The girls who work there are rude curtsy children, but Eric was the only one there who showed genuine friendliness and respect. To think I was about to buy one of their pocket watches in the display cabinet, I decided not to because of the overall bad service I got. I won't be back.

They did a great job and were priced fairly. I'm very happy with their work and won't hesitate to…read morego back to them for additional repairs.

Great service & fair ! Highly recommend to do business here. 10/10 I will be back for sure !read more

I have nothing but good things to say about Big Shawn. Great customer service and handled my…read moretransaction patiently, professionally and even went out of his way. Straightforward and knowledgeable. Always a pleasure, looking forward to doing more business in the near future.