First off, I want to say that I really like the idea of a pop-up burrito spot and Crafted is a great location for it! The staff member working the bar was helpful with letting us know how ordering works, but she is the only customer facing member that you'll see (at least in our time there). They open the bar to grab a drink while you're waiting (spoiler, you're gonna be waiting a while), so that's nice.
Onto the burrito, it was actually pretty good! We got a Meaty Rito that had pretty good flavor between the salsa and chorizo, and the bacon was a surprise considering it wasn't listed in the description. The cilantro cream was quite good and complimented the burrito nicely.
Now, you may be asking yourself, "Travis, why is your review only 2 stars if the food was so good?"...well, I'll tell ya why. The only way to order is online, even if you show up in person. This means that everyone is placing online orders even if they aren't there yet, causing a backup of orders. There is no first come, first serve, so unless you order your burrito as soon as orders open at 10am, you'll be waiting forever. We noticed a pickup order had a 15 minute wait, so we decided to walk in and order instead. In the 3 minutes it took us to walk in and sit down, the estimated wait went from 15 minutes to 45 minutes despite there only being 4-6 people in there with us. Since there is no priority for people actually at the location, we were left sitting there for 40 minutes waiting on 1 burrito while they continued to call out orders for people that weren't anywhere to be found. The fact that they don't prioritize people that are physically there and waiting left a bad taste in my mouth. Others in the restaurant were also pretty upset with the wait since there was seemingly no one else there and they had to wait forever for a burrito despite being there and ready for it.
Normally, I would've thought it was just a bad day for them and they were behind, but I actually attempted to try this pop-up once before back in May or June and it was even worse. I walked in thinking I could order in-person, but was left sitting at a table wondering why the QR code at the table wasn't working. It turns out they were super behind and paused orders to try to catch up, but they were still allowing people to walk in and sit down without notifying them that ordering was paused. I waited 45 minutes and they never reopened ordering in that time. I thought this was just a bad day for them, but it did ruin my Saturday morning plans. After this most recent experience, though, it tells me that they have not really thought this concept through and continue to repeat the same issues over and over again without a fix.
I also understand that there are only 1 or 2 people in the kitchen, but for a pop-up that has shown so much popularity you would think they would be better organized or ask for more help. Or at the very least, set up a proper ordering system that prevents them from falling so behind so quickly.
While the burrito is good, I've had 2 of my Saturday mornings start off on a bad foot because they don't prioritize their customers. They just collect orders and hope everyone is okay waiting forever for a burrito while watching orders for people who aren't even there sit on the shelf. If they can figure out the ordering and prioritization of their customers, I may try it again, but until then I would rather get my burrito somewhere where they actually think about their customers' experience. read more