Excellent service. They are thorough and caring mechanics. I got them (specifically Phil) as a…read morerecommendation from a trusted friend for some car woes. Not only did they take good care of me, they also let me know what might need to be done soon and what could be put off a little while. In my case, I needed a timing belt done on my Honda Civic. In the 2005 model, it's a good idea to get the water pump done and save on labor costs later and they also replaced instead of just inspected some of the internals where most places try to cut end costs to the customer there. In the end, their price was more than fair as compared to several other local options. Needless to say, I'll use their services again.

Whatever you do, NEVER take your car to Jim's Auto Clinic on North Bend and Cheviot. I took it…read morethere because my A/C quit working, they quoted me 562.00, then called me back and it was 1700.00, then they called me back and it was 2200.00!! Apparently they replaced the entire system. When I went to pick it up yesterday, my battery was dead!! They jumped me, it was ok until today, but when I got off work out was dead again! I got jumped, but when I looked under the hood, the whole engine cover was off!! And to top it all off, MY A/C IS NOT WORKING!!! 2200.00 LATER!!!! I AM LIVID!!!!

My experience was a total disaster because I didn't go with Ulmer. I was supposed to be at Ulmer…read morefor a tire replacement but I changed my mind last minute and go to Sam's instead. Somehow Sam's managed to put on a wrong size of tire and messed my differential up. I went back to Ulmer to get estimate for the repair, and Steve was so helpful as always, he's not only help me deal with Sam's insurance company but also went extra miles as putting new batteries in my key fob without me even asking. He kept me updated with the process, I didn't event have to call to follow up. This place is the best for your bucks. Service and customer service are unbelievable.

Our daughter's car overheated while driving on the highway. As we are almost four hours away, we…read morewere at the mercy of Yelp and Google reviews. We had the car towed to Ulmer's and received excellent service. The problem with the car was a result of a previous repair at a different shop (near home). Brian at Ulmer's helped us with pictures and video of the problem caused by the previous repair. They also squeezed her car into their busy schedule and got it done in a reasonable amount of time. We highly recommend!

I am always a bit trepidatious when going to a new oil place because I have definitely had my share…read moreof places that try to sell me things I don't need. Pfefferle, was not one of those places. I pulled into the driveway to get my car serviced and it was packed. I almost left because I figured it may be awhile, but the tech assured me that it was only going to take about 30 minutes or so and with, all my traveling, I can tell you my car Is probably running on mud right now instead of oil... yikes. So, 30 minutes wasn't too horrible. I went inside and most of the chairs were full in the waiting room, but they had a tv playing horrible soap operas and a full pot of fresh coffee. I stood around for a few, and realized they had a stack of magazines that had some unusual titles. I'm an artsy type and they had, sitting on the top of the stack, "International Artist." I was pleased and parked my butt in an empty seat. The guy at the front desk was very nice and took my info. My car has lots o miles, so I told him I wanted the oil that would make it purr like a kitten again instead of an asmatic old lion. I presented a coupon to him and he nodded in acknowledgement. I sat back down and watched him greet several of the regulars by name, and that's always a good thing in my book. After awhile they came in and showed me how dirty my air filter was and I cringed... I knew this visit would entail more than an oil change because it had been a pretty long time since I'd brought my car in for service. After about 10 more minutes he came in and said my serpentine belt was bad, and I had a feeling it was so that was no shocker. Well, my 30 minutes turned to about an hour. Not a huge deal, but I think they had to order my serpentine belt from another shop. What I am bummed about is that they didn't tell me, and my boyfriend overheard them ordering it from another shop. Had they set that expectation of my wait, I would have been fine. When I was all done and ready to pay, the guy told me that my coupon wasn't valid because I used a more expensive oil. I probably looked like someone kicked my puppy because the original guy never told me that. For a high mileage oil change, fluid top off, air filter, and serpentine belt I was looking at $160. After he realized the first guy had been told about my coupon, he gave me a $10 discount. I was happy again! He also gave me a loyalty card that gives me my 6th oil change free. Bonus!! The thing I liked the most about them, is that they could tell my car had some issues while starting, and they offered some ideas and mentioned that the auto shop up the street was theirs too. I can say that I will definitely be back here, and I may even try out their auto shop. The service was great, and my car's asthma is silenced for a bit. :P

Our maintenance required light was on in our minivan, dropped it off to Pfefferly for an oil change…read moreand confirm there was no other issues. They had everything replaced in no time at all. Love having a trustworthy locally owned & operated company that provides quality service in a timely manner.

They saw me within a matter of days! Very clean with friendly atmosphere. No frills just expert…read morecare care at a great price. Tom, the owner is kind, courteous and fair.I WILL certainly be coming back in the future.Give them a shot for your finer automobile!

These guys are great. They are well priced and honest. We nearly got ripped off with servicing at…read moreone of the Kings dealerships a year ago but these guys identified the real, cheaper issue and it worked perfectly. They also do normal servicing which is great too.

Replacement of water pump on a Honda Civic These gentlemen…read moreknow there business I recommend if you need work done then This little garage can fix it

Timely and kind! Great communication and saved me quite a bit of money. Definitely recommend.read more

The Brooks Brothers go the extra mile and are scrupulously honest ! And they are excellent…read moreexperienced mechanics . Since they work without employees there is no concern regarding " The Help " . They get to know their customers and their vehicles . Reliable advice can be given if another vehicle is being sought for purchase . And I have seen the two of them help those in need of a reliable budget friendly used car. Their father ( the founder) is a trusted pillar of the Springdale community and a local pioneer of youth sports !

The service here is incredible and I couldn't be happier with my choice to come here. My car was a…read morebit of a mystery and the work put in by Steven to brainstorm what could be wrong and finally finding the issue without sending me away was amazing. What a pleasant experience and I definitely recommend coming here because they won't let leave until your problem is solved!

Always friendly, fast, & reasonably priced. They send a detailed itemized list of repairs for…read morereview via text and explain any questions I have. We bring all of our vehicles here!

Bryan (or maybe Brian) was really helpful! My car wasn't starting and he helped me identify the…read moreissue with the terminal for my battery.

I've used Ulmers twice now on my 2011 Sonata. First needing a new alternator in 2021 and then a…read morecomplete brake job last week. Their customer service is THE BEST. I don't know any other company that mails you a card thanking you for the business. I will ALWAYS go to Ulmers for my car needs. They've gained a customer for life!

Customer service is great and they take the time to explain everything. Highly recommend.read more