Some old faces, some new, all friendly. I was there longer than expected, but the job got done!…read more I had dealt with James in service before, he is always super helpful. I met Adam for the first time. He is a salesman and chatty in the best way. If I rebuy 1 will keep an eye out for him.

My husband and I traveled 8 hours from Iowa (16 hours round trip) to purchase a used GMC Sierra…read morewith only 9,000 miles from this dealership. Before making the trip, our salesperson, Reuben, repeatedly assured us the truck was in "immaculate condition." He even sent us a walkaround video and told us there were no dents, dings, or issues. We specifically asked for photos or videos of any flaws, and he told us there were none. We completed nearly all of the paperwork ahead of time, brought a cashier's check as requested, and even agreed to finance through the dealership instead of our own bank after they encouraged us to do so. When we arrived, before we had even seen or test-driven the truck, Reuben immediately tried to rush us into signing the financing paperwork. We insisted on inspecting the truck first, and he became visibly upset and walked away. Within minutes of looking over the truck, we found numerous issues that had never been disclosed: * Rock chips all around the exterior that had not been touched up. * Glue dripping from the sunglasses holder onto the center console. * Glue stains on the center console and the sunglasses compartment. * Glue on the headliner that appeared permanent and would require replacement. * Reuben had previously told us the sunglasses holder had been replaced, not repaired with glue. * The interior had clearly not been detailed and was very dirty. * A chunk missing from the passenger door panel. * Most concerning, there was nesting material from an animal under the hood. We understand that used vehicles are not perfect, and we were not expecting a brand-new truck. However, we do expect honesty and accurate representation, especially after asking multiple times about the truck's condition before driving across multiple states. The General Sales Manager, Gabe, listened to our concerns and attempted to remove the glue from the headliner himself. Unfortunately, it would not come out. He offered an additional $500 off the truck, but we felt the damage warranted replacing the headliner and sunglasses console, which the dealership declined to do. Throughout the entire situation, Reuben disappeared and made no effort to help resolve the issues or apologize for the inaccurate information we had been given. Instead of addressing the problems with the truck we came to purchase, we were encouraged to buy a brand-new Sierra that was well outside our budget. This trip cost us far more than just our time. We drove 16 hours round trip, paid for gas, food, a hotel, and a babysitter for our children, only to find a vehicle that was nothing like it had been represented. Honesty and transparency go a long way. Had the dealership been upfront about the truck's condition, we could have made an informed decision before spending the time and money to travel from Iowa. Instead, we left disappointed and feeling that our time and trust were not valued. I hope this review encourages the dealership to be more transparent with future customers, especially those traveling long distances based on the representations made by their sales staff.

Yeah superior imports....bought my own parts took off of my professional job and installed them…read moreMYSELF! ...instead of dealing with with a total rip-off!!! Bottom line, I do not make decent money everyday, and it's cheaper to take off My job and do it myself than go to Superior

Having trouble with our Honda Civic, making loud noises on the front drivers side. Got an appt…read more very quickly, had to leave the car at the time. Offered a ride home, very nice service. The wheel bearings were the cause of the loud noise. Fixed and ran great for a time, then noise started. Got in on Monday for a re-check. Made the adjustment to the wheel bearings. Out in less than a hour. Fast friendly service. Stand by their warranty. Hope I don't need them but will not hesitate to use them again. Fair prices and easy access to their shop. 4/29/2024 Michel L.

I have nothing but positive things to say about this shop. The people who work there are honest and…read moreonly fix what needs fixing. They explain in detail what the problems are and provide updates, etc promptly. I highly recommend Cobb's for any automotive issues..

Cobb's car care did a great job with helping me in a pinch. The staff was super nice and completed…read morethe work fast. Reasonably priced too

Went here roughly a year ago expecting a potentially pricey repair. A different place told me both…read moreaxles of brake pads and rotors needed to be replaced. Took my car over here and it didn't need all that much work done, and for a more affordable price. I'm truly grateful for this man's service and compassion.

This is a very small, locally-owned auto shop in Newport. I used to think he only worked on old…read morecars, and while he definitely does great work on classic cars, but he'll service any vehicle you put in front of him. The owner is always there to greet you when you walk in, and his prices are so reasonable. I never go to the dealership anymore, and he now has my business for all oil changes. Support LOCAL business!

After having the water pump and timing chain replaced on my 2013 Ford Explorer at a local…read moredealership, I began experiencing issues within just two days. I brought the vehicle back, and they handed me a long list of supposed problems, which I agreed to have fixed. However, less than 300 miles later, the engine seized. I had the vehicle towed back to the dealership late Friday afternoon, and after nearly a week of silence, I was told it was all an "unfortunate coincidence" and not their responsibility. Their solution? A new engine replacement for around $10,000. I asked for an explanation and was told they had cut open the oil filter and found it full of metal shavings. They offered to investigate further--but only at my expense. Frustrated, I turned to Jim's Tire and Auto on the recommendation of two trusted friends. That's when everything changed. Bret and Allen treated the situation with professionalism and integrity. They approached my Explorer as if they had been the ones to work on it from the start. They meticulously reviewed every detail--receipts, parts lists, error codes, on-board diagnostics, and the engine itself. Through their forensic approach, they uncovered the actual cause of the failure, which contradicted the dealership's claims. They not only explained their findings clearly, but also supported me in addressing the issue with the dealership. They even opened up their shop to allow the dealership's inspectors to review the vehicle firsthand. Bret and Allen exemplify what honest, expert automotive care should look like. From now on, I won't trust my vehicles to anyone else, and I'll be recommending Jim's Tire and Auto to everyone I know.

Love this place. They always take care of our 3 cars, and do a great job of keeping me updated on…read morewhat's happening, what my options are, and how long they should/could take. No fix first, change next. I always feel in the loop. I was even recently unemployed, but needed to be able to get from A - B with my family, groceries, etc, and they really helped me out. Literally couldn't have the job I have now without their compassion and assistance. My in-laws, my wife, my kids, and I will be lifelong customers. Thank you so much to Jim's T&A

Honest people offering great customer service with very fair prices. The only place we take our…read morevehicles.

Super knowledgeable when it comes to Minn Kota trolling motors. Actually had the new sensor I…read moreneeded in stock and fixed it while we stood there and talked fishing. Great folks running this place, I will be using them for any future car/truck or trolling motor problems. Highly recommend!

Chuck and Tommy are very reliable and dependable hard working mechanics. Our family has been coming…read morehere for years and we have never been displeased.

This is the second time I used them. The first time was for a valve cover job. They did it quickly,…read moreand saved me over $300 from other quote. See review of 6-7-21. This week I took the same 02 Sonata in for a leaking AC issue. They did the test, explained what they would do and saved me $80 for the entire job for the inspection. All in all they replaced the seeping hi and low valves for the price 4 other shops wanted just to diagnosis the problem. I am revering my friends to the. They are about 1/2 hour from my home but very worth the good work and very fair pricing. Bob Fairfield Oh

I recently had my car touched up at Dave Backer Auto Body and I can't say enough about the quality…read moreof the work and the exceptional customer service. I have used them in the past and they continue to impress with their work and focus on the customer. Not only are they very good at what they do, they do the work at a great value. I highly recommend them for both simple and complex body and paint work as I have had both and was extremely satisfied both times.

Great people and great service! Highly recommend. I was in an accident and they got me in as soon…read moreas they could. Super personable staff. They did a great job fixing my car! Super grateful to have an auto body shop like this on the westside.