The best in the area! Dr. Scotch and his team always give the most comprehensive care. I always feel confident that I am being heard, and my issues are addressed in a way I can understand. Dr. Scotch is so kind and caring, and he always takes the time to answer my questions. Highly recommend!! read more

I wanted a procedure done and had checked with my PPO to be sure it was covered. Saw Dr. Scotch and he agreed the procedure would be helpful for me. I get a call from his surgery scheduler and I am told it is not covered and asked for the codes. I recalled my insurance company, went over the codes and they verified it was covered. My insurance company told me that they never received a request for authorization from them. I called the scheduler back and she tells me we didn't request authorization as we already know this is not covered, but you can pay for it yourself. Time to move on. read more

Great staff, Outstanding Doctor and results! Our whole family has been to Dr Scotch's office for various ailments ( me: uvula surgery, son: adenoids and tonsils, wife: ear issue/vertigo) all with Great results. As a D.O. Dr Scotch and staff look at all symptoms and the confidence inspired by this team is really great. Our "go to" ENT even from St Pete. Bravo and thanks! read more

Stay away. You will get a lecture regarding extra charges you will be responsible for as you check in. They will charge you for services no matter if you've met your deductible or not and it is your responsibility to collect from your insurance company (even on the first week of January). Their service is subpar. Very timid medical staff with very aggressive billing upon check-in/check-out. Been a patient for over two years and it's only getting worse. I will not be back. Also...I left them this same feedback with names directly to their office and never heard back from Dr. Scott or anybody else. They simply don't care about you; they only care about your money. read more

Excellent ENT Dr. I did a lot of research needing isues for my nose, and come to find out I did not need surgery ,after all, Brett Scotch found a non surgical solution to the problem! read more

Dr scotch is very pleasant and easy to talk to. Not a long wait at the trinity branch for new patient. The staff was kind and pleasant also. Highly recommend read more

I did extensive due diligence prior to a test to get cost information, find out all the procedure codes and confirmation that those codes would be covered by my insurance. I needed this information to decide whether to proceed with the medical procedure. I sent multiple emails, messages in the patient portal, and recorded voice messages (because they never answer the phone) to gather all this info (hence, all well documented). The night before the test I contacted my insurance company to find out if they had received any of the procedure code information from the doctor and they had not and guided me to cancel the appointment until I satisfactorily received the info I requested. So, I cancelled the appointment and the doctor's office had the gall to threaten me with cancellation fees. I finally received the cost and one procedure code and the reference number from when the doctor's office contacted my insurance, and the appointment was rescheduled based on that info (again, well documented). I paid the quoted cost on the day of the procedure. Weeks later, I received a bill for a much higher cost. I researched how they came up with such a higher cost and found out that they added another procedure code without informing me. When I asked why they didn't inform me when I went through all that extensive due diligence to get this info, they said they made a "mistake" and "forgot" to include the 2ndcode originally. So, why would I pay for that 2nd code due to their mistake? They refused to provide a credit for the 2nd code. Then they tried to tell me the cost was higher because I hadn't met my deductible and because the original quote was just an estimate. I sure hope the office manager is smart enough to understand that this situation has nothing to do with deductibles and estimates and it has everything to do with the fact that they "forgot" a code when I requested the info. If I had all the correct info when I requested it before the test, I would not have proceeded with that test at that time. The office manager referred me to the Central Billing Office. I spoke with the manager there, who agreed with me, but could not issue the credit. The credit could only be issued by the office manager and the doctors office was incorrect in referring me to the Central Billing Office, according to the manager at the Central Billing Office. I contacted my insurance company and they had heard of many cases of this "mistake", and when this happens it is normally resubmitted and corrected. Stay far away from a doctor with such incompetent and unknowledgeable office staff, who will make you pay for their mistake. read more

I did a telehealth for general test results. My appt. was for 1:45pm. They didn't let me know they were gonna be late so I had to call them like i have time to baby a Dr.'s office to do their JOB and if they are gonna be late, to at least let me know instead of having me wait in front of a computer while i have to WORK. They told me they were running late. I asked, "why didn't u CALL and let me know this as i don't have all day to be in the front of a computer waiting". Sorry crap like everyone does which doesn't fix the issue. They said wait 15 to 20 minutes. I waited a FULL HOUR before I called back again and THEN the DR finally came on. MIND U, I am still at WORK from home and I had to give up my lunch time for this nonsense but they didn't care. Cause THEY are backed up, I have to pay for it? Wasted my lunch time AND they charged me an OFFICE visit to charge me a CO PAY which i have NEVER paid one for telehealth for the past 2 years but of course, they wanted the co pay for being late and having me wait an hour cause they are so disorganized and the office MGR Refused to waive the co pay and even the DR himself said he will not wave the co pay. Mind u after all this, the DR gave me very Generic answers to my questions instead of just admitting he didn't know. Too proud of his degree to admit he didn't know like 98% of the DR.s out there. This pandemic as given medical facilities an EASY way out with EXCUSES as to them being so disorganized, GREEDY for money more than usual and to give poor customer service which customer service should be number 1, but in todays society it's nonexistent and EVERYONE accepts this. Sickens me how the medical industry is as money hungry as the wall street crooks and the pharma industry and corp CEO's. U get aweful service for what? This Dr should have waived the co pay which should have NOT been charged as i called my insurance and they said the dr was NOT supposed to charge it as an office visit as it's a telehealth. read more

I was having a problem with nose bleeds and contacted Dr. Scotch's office, who is an ENT. I was promptly given an appointment. The office is state of the art, new and very friendly staff. Dr. Scotch resolved the problem. I had a vein that he repaired and now am OK. I was very impressed with him. read more

Dr Scotch is the best ENT that my family & I have ever been to (including Drs in Boston). He provides excellent care- he performed surgery on my daughter who had 7 previous surgeries in Boston, and he grafted her eardrums - she has had zero issues since this was done in 2006!! He is very professional, but incredibly kind & friendly. Excellent bedside manner. I highly recommend Dr Scotch. read more

Dr, Scotch is the best doctor I have seen in my 60 years of going to doctors. Seriously, he did sinus surgery on me and i had no bruises and no pain afterwards and I could BREATHE THROUGH MY NOSE FOR THE FIRST TIME IN 40 YEARS !!!! read more

Fantastic doctor , a great staff , and a clean professional office. Since seeing Dr. Scotch my allergies are under control and I feel way better. He also did my sons tonsils and he/his staff treated him with tender loving care. I highly recommend him for any ENT needs. read more