I moved in on Feb 2024. I had looked at 3 apartment complexes in person and a bunch online. I…read morefell in love with the 2 bedroom, 2 bath model called the Live Oak At Brookstone Park Apartments. It has a walk in shower in the master bedroom, rooms are a nice size. The front bedroom is a little larger but has a bathroom with a tub. The kitchen is beautiful. It has an open area so it doesn't feel closed in. I loved the set up. Lots of counter space and there is room for a few counter highth bar stools. The pantry is small so I also use the linen closet(in hall area) as a pantry. There is a hall closet and a nice size laundry room. You can put a rack or small table in there. There are two large walk in closets in both bedrooms. It has a nice size patio with a small storage closet. The complex is very nice. There is a workout room, a room where you can sit and relax and enjoy a cup of coffee. There is a lobby that you can also sit and enjoy the fireplace during cold weather. There is a nice size pool. There is a barbecue area off of the pool. The residents are very nice. There are many senior and younger people living here. They have about 10 buildings with some having garages on the first floor. There are also garages throughout the property that you can rent. There are two sizes, large and regular with enough space for one vehicle and storage. It is located close to Hwy 21 and north of I-12. The office staff is wonderful and they have a great maintenance crew that takes care of all your needs. There are lots of restaurants, a Winn Dixie, Walgreens, CVS, gas stations, an Ochsner complex, and other businesses on Hwy 21. It is worth checking it out if you are looking for an apartment.

We were looking for an apartment in the Mandeville-Covington LA area. We toured several and were…read moremost impressed with Brookstone Park. It is a gated apartment complex with great amenities. We were given a brochure showing floor plans for each apartment and shown the layout of the complex. Amenities include a cyber cafe, 24 hour work out room and a beautiful pool with outdoor grills. We have been very pleased with our apartment. We have needed to contact maintenance one time. They were very responsive and took care of the problem.

This is a beautiful and well maintained community including a neighborhood full of nice neighbors…read moreand caring staff . I love the pool and the 24 hour gym.

Renters/residents take a backseat to excuses. Corporate office gets the blame for local workers…read morelack of RealPage software knowledge. Elan offers beautiful apartments and service requests are well managed well. Having continual account balances and having to call each month to have erroneous charges removed are extremely unprofessional and annoying.

10/18/23 Update: the roofing project is completely finished and the property looks better than…read moreever!!!! The new manager Rachel is outstanding. I'm excited for the remainder of my lease here.

From the owner: Brand New Luxury Apartment Living Now Open! Covington's newest, modern and exclusive neighborhood…read more Our luxurious community offers unique, brand new 1, 2 and 3 bedroom apartment homes, with easy access to I-12 & Hwy 190, shopping, dining and businesses in the area.

Two days after I moved in a maintenance person barged into my bedroom with zero notice. No call, no…read moretext, no email, no active maintenance order on their portal. He knocked on my bedroom door, and immediately entered before I could reach it to answer. I was nude in the center of my bedroom trying to reach the door. He said he would "come back later", when I demanded to know who he was he said he was a maintenance guy and he was there to change the window screens. When I asked why there was no notice given he laughed and said "We don't need to give notice." Don't sign a lease here. There's no expectation of privacy. You won't feel comfortable getting dressed in your own bedroom.

bugs everywhwere, super dirty flea infested dog park (so don't dare walk by anywhere near that…read moreplace), weed smell in most buildings, gate is always broken. Corporate always blamed the old management team it has now been a year and...still broken. Terrible corporate office. Ensure you right everything that you can on your move in list and dont forget to get a signed copy from them also email them pictures of the carpet and any stains or they will charge you for pet stains that were already there. ensure to get a confirmed email of the pictures and any communication with them should be in writing. They are very quick to forget and cover themselves from any wrong doing.

I have lived here for 3 years now and when I read the reviews I honestly was scared. Andrea assured…read moreme the fixed most of the issues and I think the last time I heard the fire alarm go off was a month after I moved in 3 years ago and maybe on the occasional test. My issues have been with tenants who don't clean up after their animals especially when they are next to the free provided bags and bin or the others whose dog stops and pees in the hallways and not reprimand, no concern just walks off like nothing happened. The greater concern is the tenants who don't give a f*+k about the place they live in like someone else is supposed to clean up after your ass. Staff is super and responsive! At 8 years old there is some maintenance to carpets in hallways as people drag their leaking trash bags down the hall SMH. The only other issue I have is rent seems to go up with each new lease and I understand that with inflation but inflation is holding now and rent is still going up... this might cause me to look elsewhere will have to see what next lease brings.

I truly enjoy living here! Highly recommend it! Maintenance is fast and efficient. Office staff is…read morevery nice.

I want to take time to thanks Antonio Conerly. He is a wonderful staff in the office. He always…read moreefficiency with courtesy. Every time, when I am in the office, I saw him treating people with smiling and courtesy, even though when people come with a bad attitude. In addition, I want to mention that every time when I send him an email for any maintenance request, he replies immediately and I will have the service the next day. My rental renewal will be next month and I decided to stay because I have Antonio as my contact with this complex. Also, I want to add one more staff to my review: Troy. Troy is an outstanding employee. In my opinion, he needs a raise. He works hard and quick. I had a lot of issues in the kitchen, dishwasher... etc and he came and took care of it quickly with efficiency. I really appreciated what Antonio and Troy have done. OUTSTANDING!!

This is by far the worst apartment complex I have ever lived in. The level of service and…read moremaintenance is unacceptable. The property is poorly maintained, with trash frequently left around the premises and dog waste scattered throughout the community. After being a resident for seven years, I was unexpectedly charged $3,500 for carpet replacement, which I believe is excessive and unreasonable. To make matters worse, when I spoke with Felicia to discuss the matter, I was met with a rude and unprofessional attitude rather than assistance or understanding. Based on my experience, I would not recommend this apartment complex to anyone. If you are considering moving here, I strongly advise looking elsewhere for a community that values its residents and provides better customer service and property maintenance.

Great location. I read some of the reviews on here and I've never been in an apartment where they…read morechange the lightbulbs. They actually do some stuff that I wasn't used to like replace the air-condition filter. Great pool, community events, and pretty good people; I don't know why people are complaining so much.

Worse apartments ever, the only positive was the location. they don't replace any light bulbs that…read moreburn out except the kitchen, they won't call you back if you call maintenance for an emergency. we've also had 3 huge cockroaches even though pest control is supposed to be included (they don't spray past the entrance and living room.) When we moved in, the carpets were so dirty that it turned your feet black when you stepped on them, they were also matted down. They repainted within the last 6 months and yet it's full of termite webs and wasp nests, they don't do any cleaning in the apartment buildings even though they charge you a common area fee (and the common gym is always bare bones). They also never call you back if you call the office and leave a message. I truly would never sign a lease with them again.

I have used Made in the Shade for several projects now - both commercial and residential. After my…read morefirst experience, I wouldn't consider using anyone else. Pricing, product selection and installation couldn't be beat. All appointments were kept and estimated timelines were met. I could not be any happier. Rhonda's knowledge and service are unparalleled. You definitely won't regret a thing!!

Rhonda with Made in the Shade was wonderful to work with on my window shade project. She was very…read morefriendly and helpful during the process of looking through a very wide selection of samples to make sure I got exactly what I wanted. This is the second time I have used her and I would definitely recommend Made in the Shade if you have any window covering needs.

Do not rent from this place or any other first lake properties. Made myself very clear when I…read morelooked at apartments there that I did not want to hear any noise from the apartment above me because of my medical conditions (PTSD and extreme migraine headaches) and was told that I would not. The first night in the apartment I heard every foot step, people talking and even going to the bathroom. After I refused to live there , I was kicked out but told that I still had to pay 90 days rent and other cost . Well I have filed a complaint with the state attorney general's office and trying to find a lawyer to file a federal law suit against them for fraud.

I only toured this apartment complex, never lived here. But the main reason I will not live here is…read morebecause every single unit we viewed had carpet along with a carpet smell in the apartments... it smelled like dirty musty towels in the units... I hate carpet bc it always stinks. Also, a big closet was a must for me and the apartments we saw did not have large enough closets. Each apartment comes with washer/dryer, fridge, dishwasher, and (some) came with microwaves. The ladies in the front office are sweethearts and we're very welcoming. They were very informative about everything. The gate to this complex is unlocked and open during office hours.. they do electricity through Cleco and internet through Charter or AT&T. Located on a service road right by the causeway entrance.. 3 red lights away from the causeway, so a good location to commute to NOLA.