Put wrong oil in my car. Argued with me it was my fault to which I replied why didn't You just…read moreread the oil cap? Never apologize. Then the jerks put a sticker on my car to come back in 7k miles. Isn't full synthetic 10k miles? Never going back! O yea and they wanted to charge me $37 additional dollars - totally unacceptable! Watch out ladies.

Paid 20+ dollars for their top package for it to literally be just going through the tunnel with…read morethe sprinklers and stuff and then needing to wipe down my own car and vacuum myself. I went inside after and asked one of the kids behind the counter because I thought this was a joke and even they knew how ridiculous this is. Owner then came to talk to me, probably because I was driving a nice car at the time but the guy was arrogant enough to say that this is the new normal for all car washes. No it is not, you are just a cheapskate. Please no one ever go here.

Stopped at Splash oil change in Brewster for a yearly inspection. Was told I needed to make an…read moreappointment as it's their new rule. So driving home I stopped at Felipe's, my father in law had brought two cars to get repaired by him and the work came out great. Figured why not get an inspection? and they were able to take me in right away, said it'll be about 45 mins which I had no problem waiting. Assuming it was the owner, was really nice . Even one of the mechanics came to make sure I was being helped.Glad this place was saved as the previous owner/operator (Billy's auto) was straight up crook. I will definitely be coming back here to get work done!

How many Fs can I give it?…read more I give this place one star, but it deserves O stars. The two times I have gone there was nothing but a total nightmare. Bad, bad service. I can't stress it enough. The first time was about 3 years ago. The front axel on my Explorer didn't work and so I dropped it off. They fixed it for a large sum. Six months later it went bad again. It was still under warranty so it should have been resolved at no additional cost. The truck did NOT have any other problems they gave me the truck back again. A week later the axel was bad again. I brought it back and again they fixed it except this time mysteriously the radiator developed a bad leak and needed replacement. I objected because they damaged it, but they would not take ownership. I paid another $500. For something they damaged. Recently I saw they had a new service manager and I thought after a few years things might be different. What a huge mistake going back was. My 2020 explorer ran great and it did NOT have any problems. I received a notice from Ford about a recall. I arranged for an appointment to have the recall serviced. Something about the seatbelts not being safe. Well kick me in my rear. I fell for it again. Today makes two weeks that they have been "working" on it. Then I called and asked for a status. The service advisor says oh the recall is done but there is a problem with the rear lift gate lock. Mind you I did NOT have a problem before I came here. Now they want $500. To fix it. This place is horrible and I warn you don't come here, you will regret it. Now my car has a dealer created issue and they won't own it. I don't have the words to truly express my disappointment and the inconvenience Brewster Ford has caused me. 1) service sucks 2) Quality sucks 3) value sucks I want to sell my car and never look at another Ford ever again.

Our recent leasing experience was nothing short of exceptional from start to finish. Every step of…read morethe process was smooth, transparent, and genuinely enjoyable. From the moment we walked in, we felt welcomed, respected, and never pressured. Michael Rose was outstanding. He was knowledgeable, patient, and took the time to clearly explain all options, making sure everything was easy to understand and that we felt confident with every decision. Communication was excellent throughout -- timely, clear, and proactive -- and the entire process was handled efficiently without ever feeling rushed. The vehicle was delivered exactly as promised, in perfect condition, and exceeded our expectations. What truly stood out was the professionalism, attention to detail, and overall care shown during the entire transaction. It felt less like a typical car lease and more like working with someone who genuinely wanted the best outcome for us. If it were possible to give more than five stars, we absolutely would. This was one of the most seamless and stress-free leasing experiences we've ever had, and we would confidently recommend both Ford and Michael Rose to anyone looking for an exceptional experience.

We have purchased all of our vehicles here for well over 16 years now. I never wanted a Honda…read moreElement....i test drove 1 here and I fell in love. It was an amazing vehicle especially for our lifestyle at the time. A few later, we traded up for a Honda CRV. Loved my CRV. Recently, we traded up again for a used Honda Pilot. We shopped online at several places and even went to a couple other dealerships but we returned to Lia. Brian Galper was who helped us and he was really a great and honest man to deal with. He put us in our dream vehicle. He made sure we were taken care, our needs were met and he followed up...even after the sale was final, just to check on us. We were never imagining getting a Pilot. He really is credited with making us truly happy. It was another seamless and exciting purchase with this deal ship and with Brian being our sales person... we drove away with confidence of knowing they will continue to take care of us and we will return in the future when it's time to upgrade. Much thanks to Brian Galper and to Lia Honda for making us happy.

My mother, who is in her 80s, brought her 2018 Odyssey to Lia Honda of Brewster for one thing: a…read moretire that kept losing air. She left with a bill over $2,200. While the car was there, a service advisor called her and told her the rear suspension arms were "wearing and would snap" and that the car wasn't safe to drive. Frightened, she authorized nearly $1,500 in suspension work over the phone. No photos were shown. No old parts were offered. The inspection findings that supposedly justified the repair aren't documented anywhere on the invoice, and the authorization section of the paperwork was left completely blank. They also added a second tire she didn't ask for, a cabin air filter, and a $15 "Frigi Fresh" deodorizer -- none of which had anything to do with why she came in. Maybe some of this work was needed. But telling an elderly woman her car is about to snap, over the phone, with zero documentation, is not how a trustworthy shop operates. If your parents take their car here, go with them. I'll update this review based on how management responds.

Conveniently reserved tires online and made an appointment online as well…read more Arrived 10 min before the scheduled time today and was taken in promptly; in and out for four tires mounted and balanced in under 90 minutes. Price was as quoted online, and car was returned to me with tire pressures set as requested and TPM properly reset. Service overall was friendly and informative, though the waiting area is somewhat spartan compared to other Mavis franchise locations; will use this location again when the need arises.

I consider myself a patient man- apparently not patient enough for two new tires at this location…read more I picked out my tires and made an appointment for 5 PM on a Friday. At 6:30 PM I was called and told "bad news, the lift we were going to use for your car is occupied and will be overnight. Can we keep your car until tomorrow?" I kindly said no, I needed it to get around. But I will bring it back tomorrow morning. 10:30 AM Saturday was attempt number 2. I showed up and was told they were really busy and can't guarantee anything. I said I had 2 to 3 hours and was told "yeah we can't guarantee that. How about a new appointment Monday?" I hesitantly said sure. I arrived at my 12 noon appointment on Monday at 11:58 AM and pulled my car into the lot. After over three hours of sitting untouched in the lot my patience ran out. Just a horrific experience all around for two simple tires. I emplore you to look elsewhere.

I moved far from Brewster 8 years ago and honestly tried to find somewhere to have my repairs done…read more I now drive down to Brewster Shell where I can leave knowing my car has been cared for as it should be. I have called many times with what I thought was a problem only to be told that I can take care of the issue myself with the advice they are willing to give me without charging me for an in person repair appointment.

0 stars for this dump and extreme rip off. This guy that owns this place is such an asshole. I used…read moreto only go here for a car inspection and have been going for years but last year (2022) was the absolute last time cause he's always trying to find something wrong with my car and tries not to pass it in inspection. The owner is just an absolute jackass. And not only that, his gas prices are a rip off. I dont know if he ever changed his prices but last time I was there for an inspection, this scumbag was charging $6.50 PER GALLON for diesel when every single other gas station on 22 are about $4.00 per gallon and over $5.00 for the lowest priced gas (these are cash prices) when all the other stations are about $4.50 (for credit card prices). So you could save $2.50 per gallon for diesel if you go to a different station that sells diesel. This dirtbag should be fined for ripping people off for not only having those prices but for being an absolute asshole to everybody that goes to this place.

Great service, very fast and priced right. You have earned my future business! Staff was very…read morefriendly and trustworthy. Thank you for the service you provided me. Phil

Needed assistance while commuting and went in here. Did NOT expect to have to argue with the older…read moregentleman at the front counter! Someone apparently didn't have their coffee that morning! Unbelievable! Got the help I needed just up the road. Will be sure to PASS this place as well as their little stop n' go which I used to regularly visit. Thanks for ABSOLUTELY NOTHING. I'll be sure the guys in my fleet never stop here again either!

These people are fantastic. Absolute integrity. They made special arrangements to expedite my tow…read moreand I know they lost $ in the process but they provided caring service despite the cost. There aren't many businesses like this anymore.

I called AAA at 1:15 pm today , needing help with a dead car battery. One of Don's trucks were in…read morethe area (I live in Bedford ). Josh answered the call and was in the area and at my house by 1:30. Got my car running in minutes. Great service and pleasant employee. Glad to see another AAA business now in the area. Future long wait time for service should be much quicker now with Don's Auto body nearby. I will keep them in mind for any other issues that I may need help with Thank you for a pleasant and helpful experience!!

Took my car to get a TPMS sensor installed and specifically told the service advisor NOT TO PROGRAM…read moreIT because it was already done. They did NOT do as they were told and said it was not reading and had to program it? Funny because it's on the cars display as rearing 0 PSI because it was in the cup holder. This proves it was talking to the car. Regardless, they uncharged me and rather than argue with them I payed the bill and will NEVER come back. Beware of the deceptive business practices at this shop.

Wow this place saved the day! I was in front of the establishment and having a car issue and Angel…read moredidn't even hesitate to jump in and help me without me even asking for it! The workers there provided me with support ( and a gas can) as I worked through the issue and they helped keep me calm and positive. God bless. Thank you for the help !

My AAA tow truck took my car and I to 2 other places on a saturday afternoon, to remove a nail from…read moremy tire. Those 2 places, also in Brewster, would not take me. They didnt even seem busy which was odd. Anyway, A&R was the last place we tried and they were not only so kind and welcoming, but did a terrific job at a great price. Even the Tow Truck Driver took note and was impressed with their work. Five stars all-around.

I was 6 minutes late to a 10am appointment and after I gave my name and appointment time to the…read moremost disgustingly rude employee Maria, her response was 'YOUR LATE'. And then told she would have no idea when I could be seen -- Maria had no empathy or even asked how I was, I felt like less than a human at that point but more of an inconvenience. I ended up leaving, and honestly this was all for a state inspection. I will be complaining to the owner Saul -- don't be late to your appointment or you'll be talked to like dirt. I honestly can't talk to the work they do, but I can tell you I won't be back here ever again.