I recently sold my truck to Luxury Auto. The staff was friendly and professional. They were very…read morehelpful with paperwork and communication following the sale was quick and helpful. I recommend doing business with this dealership.

From the owner: With years of experience serving the area, our dealership is dedicated to offering high-quality,…read morepre-owned vehicles to our customers. From the moment you walk through our door, we’re committed to providing you with a great car-buying experience. With our skilled sales staff and our wide variety of financing options, we’ll help you get the vehicle you want, at the great price you deserve. With many vehicle shopping options available, we differentiate ourselves by understanding our local car-buying community and satisfying its needs; helping valued local customers like you, find the vehicle that’s the “right fit”.

I like to flex every now and then because I worked hard for this! My brand-new BMW X3 was my 40th…read morebirthday gift to myself, and from start to finish the experience was top-notch. I never once felt taken advantage of and my salesman, Shazam (Shawad Dara), was straightforward and professional. This was actually the second BMW location I visited (the first felt more like a used car lot), but here I immediately knew I was in the right hands. I loved being able to track my customized vehicle on the app and knew the moment it arrived. When I came to pick it up, everyone was welcoming, and the bow on top of my BMW was the icing on the cake. Since then, I've come back for service (including an oil change), and that was a 5 experience as well. Two years later, I'm still grateful for both my car and the memory of such a smooth, celebratory process.

I had the choice to have my car towed--broken, and under warranty--to Peake BMW, which would have…read moreoffered me a loaner while my car was repaired. Instead, I was offered a rental at this dealership, and then charged for it. Never again.

My purchase was a quick smooth transaction. Never buy a vehicle rushing. You can't trust everyone…read more I have a deep cut in a tire and 3 cracks in my windshield that is obviously my problem. They had a guy come to the dealership to repair cracks but one crack has a horrible glare. I have to replace windshield. The tire is also my problem. I paid cash for the vehicle. Chris was polite and basically let me know he can't help me. Buyer Beware

Buyer beware when purchasing a car online from Brian Harris Audi at Baton Rouge. I bought a CPO…read moreAudi A5 in October 2022. I paid more for a CPO with the assurance that the car had been thoroughly inspected and was in working order. After purchasing the car, I found that none of the tech features in the car were working. I contacted the dealership FIVE times (before receiving a response) regarding the issue, just to find out that the MMI technology module no longer worked. Long story short, I drove the car for over 6 months with none of the tech features due to a backordered part. If they would have done their due diligence as promised, this would not have been an issue. Furthermore, the car was sold to me with bad tires that are completely shot. I've only driven the car 5k miles in 6 months, and I'm already on the hook for $1,500 worth of tires. They also did not change the oil, so I ended up using my 30k mile service at the 23k mark. If you look at my other reviews, they are positive. I'm not one to bash a company online without good reason. I understand mistakes happen, but the problem I'm having with this dealership and Audi as a whole is the lack of customer service and follow-through. THESE GUYS DON'T CARE, and best of luck receiving a response from them. I contacted Audi USA SEVEN times, and the dealership, nor Audi ever followed through with a response to me. This was my first experience buying a car online, so if you find yourself looking to buy a car without seeing it in person yourself, know that this dealership will not take any accountability if there are issues. At a minimum, they could have offered Audi Car Play - any small grain of "we messed up" would have made me feel better. Ignoring me, was not the answer.

Someone tboned me and totaled my car. Ever since my first car, I have only drove Mazda's. So of…read morecourse we went to the Mazda dealership first for me to look into getting a new car. However, I had a bad experience this time. That pushed me to finally go see what other options were available. My plan was to go to AllStar Hyundai first, and then go to Team Honda, I never made it to Team Honda though because my experience at AllStar with Aaron Hilliard was absolutely incredible. I walked in and he greeted me immediately. I told him I was interested in Elantra's and Sonata's. He took me out to the Elantra they had available and we took a test drive. He was very knowledgeable about the car. I'm going to phrase it like this "he knew his shit" lol. Afterwards, I let him know about the unique situation I was in and he worked with me and still got me into that beautiful Elantra. My grandma had to be involved but she didn't get off until 5 o'clock and Mr. Aaron was so accommodating, he got everything ready prior, so by the time she got there, all she had to do was sign some paperwork and we were good to go. One of the guys that handles the finances, was pretty great as well. Definitely knowledgeable, but definitely a "chatty Cathy" too lol. Boy did he talk. He explained in thorough detail, every single feature of the car before letting us sign the financial paperwork. So if you're into that type of thing, he's your guy. He's got brown hair, and wears glasses. Unfortunately I can't remember his name. Overall, my experience at AllStar Baton Rouge was absolutely incredible. I would highly suggest them to anyone.

Buyers beware. I am having a terrible time with this dealership, including them posting a stellar…read morereview of mine that I never wrote and that is full of inaccuracies. Please see below: ******I did not write a Google review below. This review was written by the dealership, and since my response, they have removed it. As of now, I need to retract anything positive I said in my actual review, which was given to T. Rowe Price. It is interesting that in the added prose it says "our"; last I checked, there is only one of me. The process started at 7:30 AM, and I drove away with my new leased vehicle around 2:00 PM; someone is bad at math. I get six and one-half hours, not two. There are so many other lies perpetrated by this dealership that I will be writing about later after my discussion this coming week about the complaint I needed to file with the Hyundai National team.****** Our salesperson Larry Sykes was extremely thoughtful and had expert knowledge about every model of Hyundai. He assisted be in finding just the right car to fit my current needs. Additionally the showroom manager, Mr. Soloman, and the finance manager, Mr. Dilorenzo, along with Larry made the sale process as smooth as possible and in a timely manner. Within two hours I was driving away with the exact car I wanted, fully prepped, detailed, and filled with gas! I highly recommend the dealership and the staff at All Star.

Manager Mike Hutchinson extremely helpful n professional. He…read morewent above and beyond to accommodate us even though it was way past his closure time. Highly recommend them for business.

If you own a Lexus, you know that it is a great vehicle, but comes at a price. In other words, you…read moreget what you pay for. My last experience here was with the service center. While there is a very accommodating and nice wait area, I left disappointed. My service visit was supposed to include a wash and vacuum. Well, they did something because the vehicle was wet, but there was no evidence of it being vacuumed. The exterior had smears of dirt. Honestly, I would have preferred that they skip the cleaning process rather than smear it around or pretend that they did something.

We were driving in our Yukon xl on the interstate from New Orleans when our car stopped…read moreaccelerating. We had 3 kids and a dog with us. We pulled to the side and finally got it restarted and got off I-10 on the Siegen exit. The check engine light came on and we started getting texts to SERVICE TRANSMISSION IMMEDIATELY. We drove by a Chevy dealership first. Called them and explained our situation. They said they couldn't help us til Monday. This was Saturday morning. We kept driving and came across Royal Buick GMC. We pulled into the service department. They immediately diagnosed our problem. They completed the repair in less than an hour and it was under warranty so we didn't owe anything. I'm so thankful they could help us immediately and so quick!!

Bad customer service scam location I buy from there car 100.000$ junk car Ac problem I try to…read moremake with them back the car and then my money don't with me. I recommend that no people buy cars from there.

We bought our Jeep from a dealership in Northern Virginia, so our experiences at Salsbury's has…read moreonly been for service. That said, they have always done good work for us, and my only complaint would be that their estimates of when the work would be done have sometimes been a bit optimistic.

In summary. 1. Made…read morean offer on a car 2. Received racist reply 3. Got the "let me go and ask the boss" game. 4. Got the "what do we need to do to get you into this car" game. 5. Never talked to anyone in Senior Management even after requesting such, just sales managers. 6. Was offered $250 off.... ---- I was working with Jarrad via email and text to try and buy a Wrangler and after I made an offer, he responded with "Man if I could do $33, you don't think I would have told you that? Give me $33,750 and bring me some spring rolls and pho" (I am Vietnamese-American). Since this was obviously wildly inappropriate, I sent the dealership a message via FB to have the Owner or GM contact me. Jarrad called me back and apologized. Several hours later, Tabbatha the Internet Sales Manager called to say that the she had been asked to call me to apologize and asked me the details of our interaction (not sure why she didn't just ask Jarrad). She said she would speak to the Owner to see what she could do. Several hours after that... Jerry the Sales Manager called me to say he also been asked to call but had no details... Not sure why he also didn't ask Jarrad or Tabbatha. Jerry also apologized but couldn't turn off his salesman hat, consistently trying to *see what we can do to get you into this car* and in the end offered me ***$250*** off what Jarrad offered me. At that point I just wanted to get off of the phone. Needless to say, I would not recommend this dealership.....

DO NOT BRING YOUR CAR HERE. Very disappointing service aftermath. I brought my vehicle in for an…read moreoil change YESTERDAY and my check engine light is on TODAY, serviced by technician 1283 & advisor Caleb Shreffler. My car is at 70k miles, regularly taken in for maintenance and should not magically have an issue immediately after DEALERSHIP service. I asked if different oil was needed due to an aftermarket turbo and was told no. - not sure if this is the issue or what but i am disappointed They could have loosened connectors, TB hose or anything so i would have to come back for declined services i planned to do myself due to overpriced services

Worked with Mark Lowery to buy a car for my son. He was great. Very professional, answered all our…read morequestions and concerns. Couldn't be happier.