Mr. Bill was outstanding, he got everything set up and transaction was seamless! It was a great Christmas and birthday present! read more

Southpoint Volkswagen - Car Dealers Near Me - Baton Rouge, Louisiana

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Horrible service department! Rude, unprofessional and lack of decency. Sorry I asked a question and you got irritated that I interrupted your looking out the window read more

trash cars, brand new car been work on 5 times in one year less than two months apart. Horrible mechanics and me boss!

I took off of work on Oct 2nd to take my car in for a service inspection that the car said I needed. I pointed out a few things to them that I noticed was wrong or maybe needed (I never mentioned oil change). So I'm handed a paper to be signed and he tells me that their service inspection charge is $180 but if anything needs to be done on the car then it will go towards that. Okay! So after waiting a while, another person comes out hands me a list of all the things that need to be done, over $1k worth. Keep in mind, there's no oil change or tires on this sheet. I explain to her that I have a budget for today, let me take care of what she suggests is most important to be done today. So we talk it out, poor girl, she wasn't very helpful, timid and she doesn't seem like knew anything about her job, but it's not her fault they have her doing a job she knows nothing about, I made a decision, my total should have been around 600. So I go wait for them to finish, cashier calls my name and gives me a balance of $891, I ask her what am I being charged for and she mentions oil change, I tell her I didn't ask for an oil change. She goes to get the mechanic supervisor, I'm assuming, because he doesn't introduce himself, and he comes out already with an attitude as if how dare I question what I'm paying for, and he proceeds to tell me that the paper I signed in the beginning said I was getting an oil change. And I said I wasn't made aware. Besides how am I signing off on an oil change before my car is even inspected to know if I'm in need of one??. He says well you needed one. And I said I didn't because I just had one a month ago (at a different place) and he says I know but you're 5k miles in and needed one , and I said "doesn't my car go to 10k and how do you know?". He says it's reported on the carfax. Okay tell me if this makes sense! If he could see that I had an oil change 5k miles ago (car goes to 10k) regardless of what I signed or why wouldn't it be very considerate of him to ask if I still wanted one?? Instead of doing what he wanted & charging me for something I didn't need at that moment especially after I had already spoken to someone and told her my budget. He then tells me very condescendingly that he gave me a discount on the $180 inspection charge and that he'd be happy to take the oil change off but charge me fully for the inspection that would be a $35 difference. Lol. Are you serious? A discount? On the charge that was supposed to go toward my services?? So i pay the $891 bill and leave. Pick my son up from school driving home and car goes into limp mode, 4000 miles rpm error pops up and my car isn't revving.. Next morning I take it back, I'm late for work but they fix it. Few days later tire pressure light comes on (one of the things I mentioned at the dealership). I'm driving home kid in car and I have a blowout. Had to pay for towing because I couldn't get the spare on because the lock lug nut thing was too tight and I couldn't get it to loosen (what's the point of having the spare and tools in the trunk?) get it to tire shop and they say all your tires are low on tread! They're worn on the outside due to needing a front end alignment. Lol! What!! The VW dealership never mentioned I need tires! But so concerned with giving me an oil change that I did not need!! The customer service there sucks! I would expect that from another mechanic shop! Not an actual VW working on my VW!! read more

Brad and Daryl were great to deal with. The car, Atlas, drives great and a good value. Thanks Southpoint.

Made an appointment, waited a week for the date. Then had to wait for the repairs to take place. What is the point of an appointment if you don't have time to get to the repairs you have an appointment for. read more

I took my vehicle in for routine maintenance and for service recalls. The staff was friendly and helpful. They took care of things within a timely manner as well. This was my first time having to take a vehicle into a dealership for service ever and it was a pleasant one. Makes the purchase of my VW even more worth it. read more

I have purchased several VW's from South Point VW over the years. Brad is the manager and will be up front and honest best car buying experiences I've ever had. Service is top notch also. read more

If I could give separate departments separate ratings I absolutely would. Sales is amazing. I've never had a better experience buying a car and will always come back to Southpoint now. Service however is a joke. I had an oil change appointment and it still took two hours, they didn't even take the old sticker off my windshield so I guess every time I come back my windshield will eventually just be covered until I get a new car? They're very nice but it's just not manageable to wait two hours for an oil change when I can go elsewhere. I'm just trying to stay with a dealership that I had a connection with and that the people were so nice to me and with the make of my car. read more

"Beautiful cars and excellent service". Being a new owner of a gorgeous Volkswagen, my husband and I are all about making sure we treat the car right and get it the proper maintenance that it needs, when it is needed. We have been to this dealership a couple times and folks in the service department have given us nothing but stellar service. First of all, I love the the vehicles in their showroom and nostalgic green apple colored VW van. So, if you are an owner of one of these quality vehicles, come here to get the serviced. People are friendly, there is coffee and water (if you ask or they will offer it to you). I was coughing up a lung the other day and one of the salesmen was quick to offer me a bottled water. * Volkswagen dealership in Baton Rouge * Volkswagen service center in Baton Rouge * read more

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Would give 0 stars if I could. The WORST VW dealership I have EVER been to. Absolutely DO NOT GO HERE IF YOU ARE A WOMAN. I have been disrespected and lied to by at least 3 different employees here. I've been spoken over almost every time I call, I've been lied to, and I've been blatantly ignored and had an employee there turn his back on me and walk away while I was talking. That same employee told me I should "just go home" because "he had no information" for me right then. They also keep contradicting themselves, within 5 minutes the same employee went back on what he had originally said twice. I will NEVER go here again. I'd rather drive to another state than ever work with these people again once I get my car back. read more

Best experience I have had buying a car in a very long time. The people were professional and the whole process was painless. Ask for Brian. He is cool, confident, and really very helpful. I highly recommend this place! read more

I've been to this dealership multiple times over the past year and they have no idea what is wrong with a VOLKSWAGEN vehicle. I now know that I was having issues with the camshaft sensor in the engine and other things associated, this guy at the dealership told me that I needed an oil change and that would fix my problem just because they didn't know what to do. I don't recommend this place at all they'll waste your time and of course charge you top dollar because it is a dealership. read more

This is an Outstandingly ran dealership. All sections have great customer service oriented personnel.. Sales, Parts, Service, Title Transfers. I bought a new VW from them 6 Months ago and they've always treated this customer very well. They don't mess around with offering good deals either. When they advertise online with low prices, its exactly what you pay for. A lot dealerships don't even post prices online, which seems kind of suspicious. I live in Metairie and I drove all the way to SVW to buy my 3rd VW. Great customer service is worth driving an hour for. A caparison of SVW to Walker VW (worst dealership ever) is like night and day. Polar opposites! read more

Southpoint Volkswagen - Southpoint VW - Car Dealers Near Me - Baton Rouge, Louisiana

This is for the service department. A few weeks after purchasing my TDI, I had an alarm system put in for my own peace of mind. VW alarm system installations are temperamental for lack of a better term. Bruce and Jason did not stop until my alarm was working perfectly with the car. In the meantime, I was given a great loaner. They were great about keeping me updated with the progress of the install, and I couldn't have asked for a better experience. Since then, any time I've needed anything--from maintenance to just a question about my car--I've always been given prompt, friendly, and thorough service. To sum it up, I couldn't be happier that I came here. From sales to service, the entire process has been fantastic. If you're in the market for a VW or just need yours serviced, save yourself a hassle (and some money) and go see these guys. read more

with just over two months of having the Volkswagen atlas that I purchased from southpoint Volkswagen the check engine light came on and the actuator on the door will not open to pump gas. then they tell me its $160 dollars just to tell me what's wrong with my vehicle. this is not acceptable when it comes to taking care of a customer and an extended warranty was not offered either. read more

I've become use to having less than stellar experiences here but today was the final straw. I had a scheduled appointment for a very simple tire swap. It took just under TWO AND A HALF HOURS! On top of that when I get my car back my mask is missing. The service rep, Calvin, was amazing and gave me two of his own, but it's the principle of the matter that a service that shouldn't take that long did and A THIEF TOOK MY MASK! The manager, Brad, offered to give me a $100 service gift card, but you couldn't pay me to come back somewhere that can't do anything in a timely manner ON TOP OF TAKING MY MASK! We are in a pandemic and someone back there thought it would be cute to take my mask. I am never returning. read more

This place has terrible service. The service writer tried to charge me a hundred bucks more than what I had booked my service for online. I had to physically show him on his computer how wrong he was after being lectured on how he would lose money at the price before he would correct it. I then witnessed him charge an old lady for a new air filter after after showing her her clean one. This place is also disgusting. There is dirt and dust all over the waiting room. Also questionable stains all over on the walls . . . read more

Southpoint Volkswagen - Car Dealers Near Me - Baton Rouge, Louisiana

This is a great VW dealer. My family and I have bought several vehicles here and have been very satisfied with the whole experience. They really take care of the customers. And the fresh baked cookies when you check out at the service department are a nice treat. read more

Once or twice a year I believe in awarding a business a six star rating and this would be one of those times. I live in Lake Charles but bought the car in Baton Rouge because my daughter goes to school there. From the day I bought it to the few Times it has been service there, everything has been absolutely perfect! Everyone is super friendly, professional, and treat us like we are servicing a Rolls-Royce. I truly can't say enough positive things about the dealership, Brad, and everyone else I've dealt with! read more

The service here is great. The folks really seem to care and are very accommodating. I've dropped in without an appointment several times between regular maintenance for small issues and they have always taken care of me and my car quickly and with a smile. I got my Touareg Diesel here a month before the EPA scandal and besides the corporate goodwill gestures, the staff at Southpoint have been great about answering my questions and making sure I get the most out of said gestures. read more

Went to this dealership recently and got a really good deal on a Passat. It's a beautiful car and I am so satisfied with the dealerships service. JB was the nice representative that helped us. He accommodated us well and he did not try to push a sale, he made sure to ask what I want for a vehicle, he is also very knowledgeable about vehicles so it was a very easy and smooth sale. Kevin the manager also helped us explained our options and he was also very nice. I also want to to commend on the service I had to have a couple of things done with this new vehicle and they are more than willing to help us get it fixed and gave us a loaner to use as well. Overall the service is GREAT I'll give 10 stars if I could. Never been to a dealership like this before, one that doesn't push and haggle you and one that truly cares for what you want. I appreciate the service. Keep it up! read more

OMG! I will save you time, no matter where you live.. New Orleans, Westbank, Eastbank, River Parishes... GO TO THIS VW! I previously went to the Ray Brandt VW in Harvey on the Westbank, and it is a SHARK PIT! I had a VW lease that was up and wanted to see my options (meanwhile I had been to nearly every kind of dealership in the area and LaPlace to see what they had to offer too). Anyway, I ran out of the Ray Brandt VW swearing I'd never be back because they lied, marked-up prices, added "fees", claimed EVERY incentive I was entitled to was a personal favor, and expecting I pay 70% of the MSRP on my 36 month lease. They though I was an idiot! ANYWAY, within a few hours, ALL OVER THE PHONE, I got an amazing price on the car I wanted, we negotiated no problem, no fees on old VW or anything related, AND they even brought my car to me at my office in LaPlace. UNBELIEVABLE service, mind-blowing integrity, and I wish I had considered this place before! THANK YOU BRAD FROM SOUTHPOINT VW!!!! read more

I have been looking for a CPO Touareg for some time and while I ultimately found the vehicle I wanted at another dealership I had a phenomenal experience with the staff at South Point VW and highly recommend them to anyone in the market for a new or pre-owned VW. The sales staff was attentive and honest, but never pushy and always polite & friendly. If they had the right vehicle in their inventory I would have purchased my CPO Touareg from South Point in a heart beat. Make sure you ask for Bill Rinehart- he will take care of you! read more

The service has always been satisfactory at Southpoint, but when I returned home after my service today I found a 4-inch slash in my rear bumper. It was not there this morning, but when I called to report it the service department would claim no responsibility for the incident. read more

Southpoint Volkswagen - 4-inch slash in bumper - Car Dealers Near Me - Baton Rouge, Louisiana

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Chris Pray and the rest of the sales staff at Southpoint Volkswagen were incredibly accommodating, fair with my trade and made it an easy decision to move from a GTI to a Golf R. They were worth the trip from New Orleans to Baton Rouge hands down. If you want a VW and you're in southern LA, you owe it to yourself to pay them a visit. read more

For the most knowledgeable VW service in South lousiana look no further then Southpoint Service dept. The parts guys are awesome and that sales staff always bends over backwards to take care of its customers. read more

I am extremely happy with my new Passat!! My sales person, Kyle, made it so easy, I was in and out in less than an hour. I've never before had such an easy experience when buying a car. He also took me to the service department and introduced me to them so I would be familiar when I bring my car back in for maintenance. I feel like I have friends that care about me and what I wanted. read more

This is my fourth car with Southpoint - I flew in all the way from Dallas to get my new VW Tiguan. The customer service is fabulous, and the team is friendly and honest. Love the Southpoint family! read more

Worst dealership I've ever experienced. I would never recommend even to my worst enemy to ever bring their VW into the service center. Way overpriced, go somewhere else to get your car fixed besides here because this place will nickel and dime you for everything. Terrible customer service every time I have walked into the service department the employees always were so rude and uninterested in anything as if silently telling me to go screw myself. Also, do not plan on getting your car back in a timely manner either because that is mostly likely not going to happen. read more

Not sure why this was never posted earlier. I have long since heard to beware of car salesmen, but I never knew what that meant until my experience at Southpoint VW. I went in to get lease information only. They told me they needed general customer information. Instead they ran my credit and explained it away as a soft inquiry. Well it was a hard inquiry and negatively affected my credit score. When asked to help me resolve the issue, they pretended to not know the difference. Then, they had the audacity to ask me could they sell me a car. Unbelievable! read more

We had a 2002 VW Beetle with lots of problems. We always had to pay an arm and a leg for something that would be a lot cheaper anywhere else. read more

Have been visiting the Baton Rouge area for several years, from Pennsylvania and Texas. I have had to take my VW Jetta to the dealer a couple times. Usually, I have my car services at the dealer in PA. The 1st time I took it to Southpoint, huge amount of repairs recommended. I spoke with my mechanic back home and he said absolutely not. 2nd time, Nov. 2017 my hood release would not open and had to be replaced. A necessity to change oil and top off the coolant. Pricey, but no other option. The most recent time, January 2018 I was having a check engine light. Car was running fine, but it did concern me as I needed to return to PA. I stopped by Chabill's to check the code and they indicated it needed a thermostat. They did not do this repair so back to Southpoint. To my shock, I received a repair estimate of $3009! Their recommendations was to basically replace everything "possible" related to the thermostat, plus rear brakes, plus emergency cable. Again, car still running fine. Based on their "professional" recommendation, and my uncertainty about the validity of these repairs, I had to arrange for a trailer to return my car to PA. The repairs upon returning home, $592.85! The back brakes passed state inspection, while front brakes were actually the ones needing replaced and the thermostat as indicated by Chabills originally. Nothing else needed done, car has been running fine! Beware. I will definitely be passing this on to Better Business Bureau and VW Corporate. Very happy my daughter moved to Wyoming, hopefully more trustworthy dealers there! read more

Great service. If you are looking to buy a Volkswagen this is the place to get it. From sales to service they are always great. Waiting room is always clean and they always say hello and offer drinks Etc. Best VW dealership in the south. I am on my second VW with them and will continue to be a customer. read more

I want to start off by saying this is my first review I've ever wrote bc I'm a busy person and don't find a reason to go wrote them,but after what happened today this will be my first review every. I would leave a zero star if possible, came in there today to BUY not look BUY a jetta, I looked up car history and apparently this dealership has had this car since 2014 and did not want to make a deal with me. I was also talking to one sales man and apparently this other sales man decided to get involved in our talk was interrupted by telling em that Yalls dealership can list the price at whatever Yall fell like it and was also told this, and I quote , '' when you get your money come back and talk to us.'' so I was told to get out of here unless I have cash in hand. I was planning to purchase that Saturday. I can personally say I will never do business with this dealership ever and will make sure to tell my story of how rude your salesman are. read more

Just recently bought a car from Southpoint VW. Best experience I every had. They went out of there way to make the process as easy and painless as possible. Great staff in service and sales! They were able to get me the price and interest rate I was looking for and was in and out in less than an hour. Thumbs up Southpoint!! read more

My wife and I have bought 4 vehicles from Bill Rinehart at Southpoint VW. Recently, I wanted to get out of my car and buy a truck and the last place I expected great knowledge, service, and sales experience for a truck was at a Volkswagen dealership but he far exceeded my expectations. The Sales Manager, Brad Beauvais, was also a tremendous help in my buying experience as he comfortably explained the process of buying an extended warranty for my truck which has made me feel a lot better about driving it as the miles rack up. I work in a business where I talk to people daily about vehicles they are looking to purchase and I routinely send people Mr. Rinehart's way. I refer him business because I know that he will handle any situation with honesty, class, and dignity with the customer's best interests at heart. In the world of car buying, I can vouch 100% for Mr. Rinehart and would encourage anyone looking to buy a vehicle to speak with him or any of the other sales or service staff at Southpoint VW. Thanks for your help and keep up the good work!! read more